TEMPLATE!

Dealing with International Guests

Assignment 4

Prepared for: DWIG Core Team

Block C 2014/2015

DWIG Group team No: (fill in your group

number)
Amsterdam / The Hague (delete the
location that is not-applicable)
Date submitted: (date of the deadline)
Please give your assignment the following document name before uploading it onto myhotelschool:
DWG_TH or AM_Assignment 1/2/3/4_ Team number 1/2/3/4 etc

Photo Photo Photo Photo

Name Name Name Name

 Student No. Student No. Student No. Student No.

Preface (max 1 page)

In Assignment 4 of the course Dealing with International Guests students work in

teams in the roles of interns who must develop an. document for a hotel and
subsequently for its guests

Our team consists of the following members

Explain the scope of the assignment.

 Table of Contents

1 Teamwork analysis 4
1.1 Introduction 4
1.2 Teamwork 4
2 Culture 5
2.1 Onion model 5
Appendices 6
App. 1: (name) 6
App. 2: (name) 6
App. 3: (name) 6
App. 4: (name) 6
App. 5: (name) 6
References 7

Be sure to start each new chapter on a new page.

 DWIG FINAL PRODUCT | HOTELSCHOOL THE HAGUE | ACADEMIC YEAR 2014 - 2015

1 Teamwork analysis

1.1 Introduction

1.2 Teamwork
Provide me with an analysis of your teamwork. It should contain explanations of the tools and
models you used in order to become functional or explain what you should have done in retrospect to
make it functional

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2 Culture

2.1 Onion model

Besides that, please make an onion model for every member of your team (should one or more team
members come from the same culture, then look at regional differences within that country). We would
also like a comparison of the different layers within your personal cultural analysis (Country, regional,
religious, sports and clubs you belong to etc...). Write a short summary of the main differences and
similarities, giving particular attention to the difference in norms and values.

The Netherlands Onion model

Values
The Netherlands has a low power distance with a score of 38 (Hofstede 2015). This means
that Dutch people strive for equity between people, respect is thaught to children and
subordinates and they become independent quickly (Leenders 2015). Dr. Sako also explains
that people in the Randstad are less authoritarian and nationalistic. This particular group also
supports the bigger political parties and is likely to be more tolerant towards controversial
political parties. People from the Randstad also support bigger social freedom and
emancipation. (Sako 1994)
Dutch people dislike showing of wealth as it discards the strive for equity. As such Dutch
people do not boast about their accomplishment and material possession (Kwintessential
2014)
The Netherlands scores quite high on individualism with a score of 80 (Hofstede 2015). This
means that Dutch people are focused on the individual rather than collectivism.
Some individual characteristics are:
- Content is more important than the relation
- Showing your own opinion even if it leads to conflicts
- Your status is determined by performance
- You are responsible for your own behavior
- Communication is explicit, direct, real, honest and verbal
(Minskies 2015)
The Netherlands scores really low on masculinity, with a score of 14, and is therefore a
femenin country. (Hofstede 2015) This means that Dutch people keep these things in mind;
Relationships, quality of life, modest, caring, average is the norm, serving others. (Leenders
2015)
There is no macho culture in the Netherlands as you see for example in Arab countries and
people care about the emotions of others. People are usually very tolerant towards others,
both at work and in social interaction.(Kwintessential 2014)
The Netherlands scores 53 on uncertainty avoidance whereby it tends to lean towards
avoiding uncertainty (Hofstede 2015). As this score can be either high or low Dutch people
can show characteristics of both such as; saving money, there are a set amount of rules and
Dutch people tend to be curious but still feel dangered towards change. (Leenders 2015)
The Netherlands scores high on long term orientation with a score of 67. This means that
Dutch people believe that truth depends very much on the situation, context and time.
(Hofstede 2015)

Rituals
Meeting and greeting

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Dutch people greet one another with a firm handshake accompanied by a smile and eye contact. In a
formal setting Dutch people introduce theirselves with their first and last name. In an informal setting
Dutch people tend to only use their first name. (Leerwiki 2015)

When entering e.g. a bus Dutch people tend to use a verbal greeting like Goodmorning!. In rural
villages it is common to greet every person you see but in bigger cities you are frowned upon if you do
so. (Leerwiki 2015)

Good friends and relatives greet each other by giving three kisses on the cheek. Mostly it is only man
and woman who do so. There is no specific rule which cheek goes first which might lead to awkward
situations. (Leerwiki 2015)

When invited to a Dutch home, one usually brings a present for the hostess. You might consider giving
a potted plant or flowers. Any number of flowers can be choosen except for 13 as this is an unlucky
number. Wine is not considered a gift because the hostess probably has a pairing wine for dinner.
Gifts are opened upon receiving. (Kwintessential 2014)

Cuisine and etiquette

Traditional Dutch cuisine isnt very known in other countries. This cuisine mainly consists of meat,
(cooked) potatoes and (cooked) vegetables. The most reknown dish is stampot andijvie (endive stew)
which cosist of mashed potatoes with endive, a smoked sausage, a meatball and a lot of gravy. One
may add a food supplement called Maggi which is a black salty liquid that you pour onto your meal.
Although the Dutch have this traditional cuisine, you can find a lot of other cuisines such as
Indonesian, Chinese, Surinamese, Italian, Mediterrannean and more. (Holland.com 2015b)

Dutch people generally eat three meals per day; breakfast, lunch and dinner.

Breakfast is mostly eaten at home. It is a simple meal consisting of a slice of bread or toast, butter,
jam, cheese or the famous hagelslag (chocolate sprinkles) (Dutchcommunity.com 2015). This meal
may be paired with a glass of (chocolate)milk, coffee or tea.

Lunch is eaten between 11 a.m. and 1 p.m. This meal is not very spectacular either. Most Dutch
people bring packaged lunches to work/school or go to the canteen. They eat a slice(s) of bread with
cheese, peanut butter or sliced sausage and they usually bring a piece a fruit to end with. In rural cities
and villages people drink karnemelk (buttermilk). In urban cities people drink milk, chocolate milk, tea
or coffee. (Dutchcommunity.com 2015)(Holland.com 2015b)

Dinner is fairly formal in the Netherlands and usually lasts longer. Dinner starts quite early (between 6
p.m. and 7 p.m.) compared to other European countries. Table manners are continental fork in the
left hand and knife in the right. Dinner is eaten at the table with family/friends. Dutch people mainly eat
meat, potatoes and vegetables for dinner.

Celebrations
On the 1st of January, brave Dutch people gather at the beach early in the morning to start the
new year fresh by jumping in the sea. As it is very cold this time of year it is not a pleasant
happening. After the jumping in the sea people often drink warm beverages and wrap
themselves in multiple towels. (Holland.com 2015d)
In April we celebrate the birthday of King Willem-Alexander. During this day it is allowed for
everyone to claim a spot on the sidewalk to sell their items. Also there are fairs nationwide
where you can visit attractions and festivals where you can go to dance and drink. Almost
everyone is covered in orange attributes and paint as orange is the National color. The Royal
family visits 1 or 2 places in the Netherlands where people can come and cheer. (Holland.com
2015d)

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In Februari the Dutch celebrate carnaval. Hordes of people in silly costumes travel to the
south of the Netherlands (Limburg and Brabant) to drink and have a wonderful time together.
Carnaval is a substitute for the Christian tradition as a preparation for fasting 40 days until
easter.
The 4th of may is Rememberance day. On this day at 20:00 we honor the fallen soldiers and
citizens of WW2. Everyone keeps silent for 2 minutes as of 20:00. Prior to the silence wreaths
are layed down at memorial monuments and speeches are given.
The 5th of May is Liberation day. On this day we honor being freed from Nazi-Germany.
Multiple festivals follow on this day.
On the second Saturday of June we celebrate Vlaggetjesdag (Flagday). On this day tens of
thousands of people celebrate the arrival of the new herring. People can enjoy fresh herring or
a sandwich in Scheveningen on this day.
Prinsjesdag is celebrated on the third Tuesday of September. On this day the King
announces the plans of the government for the coming year. The Royal Procession travels by
Golden Carage from Palace Noordeinde to the Binnenhof.
Sint-Maarten festival is celebrated on the 11th of November. Children team up together and
carry lampions with lights to go to houses and sing songs in exchange for candy. It is
comparable with Halloween.
Sinterklaas is celebrated on the 5th of December. Mid November preperations start for
Sinterklaas and children get excited. Sinterklaas, a holy man, arrives with his servants, called
Zwarte Pieten, on his steamboat. He brings presents for all children who have behaved well.
Sinterklaar has a red cloak, a white beard, a golden scepter and a red pointy had with a cross
on it. On the 5th of December Sinterklaas brings presents to houses for well-behaving children.

Heroes

Vincent van Gogh

He was born in 1853 in a small village in Brabant. He was 27
when he started painting. His painting are known worldwide and
they are sold for millions of euros. It did not start out this way.
Van Goghs life knew a lot of depression, heartbreak and
financial difficulties. He is well-known for cutting of a piece of his
ear with a razorblade. Near the end of his life he started suffering
more from his nerve desease and decided to go to a psychiatric
institute. On July 27th he shot himself in the chest on a cornfield.
He died two days later. People became interested in Van Goghs
paintings not only because they are extremely beautifull but also
because they were interested in his life story. Nowadays there is
a museum in Amsterdam fully dedecated to Vincent van Gogh.
(entoen.nu 2015b)

(Wikipedia 2015)

Anne Frank
She was born in 1929 in German city called Frankfurt
am Main. She and her family were Jewish and had to
flee from the Nazis in 1933. Anne Frank and her family
found a home in Amsterdam. When Nazi Germany
occupied The Netherlands in 1940, the German
government implemented anti-Semitic laws. Anne
Frank had to go to a Jewish school and all Jews were
obligated to wear davidstars so everyone could

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recognize them. As from July 1942 Nazi Germany started a big operation where Jews had to be
transported to concentration camps. This is when Anne Frank and her family went into hiding in a
backroom of her fathers office. Anne Frank is famous for keeping a diary of all the time she hid in the
annex. She described in detail how it was to live there and how she was in fear of being caught every
day. Two years passed until they got caught by the Nazis. Her family was transported to different
concentration camps. Only her father survived and received Anne Frank her diary from a woman who
helped them hide. He went to different publishers and in 1947 her diary got published. The book,
called Het Achterhuis, became worldfamous and everyone was intreged with Anne Frank her story.
(entoen.nu 2015a)

Symbols
The Coat of Arms dates from 1815 when the Kingdom of the
Netherlands was founded. The text Je maintiendrai
translates to I will maintain which is the Dutch motto.
(worldatlas.com 2015). These arms are a combination of the
arms of the Royal Family, Orange-Nassau, and the arrows
and sword from the Dutch Republic in the 17th
century. (Hartemink 1996)

The color orange is very important for Dutch people.

Although orange is not displayed in the Dutch flag, it is
an obsession for Dutch people. During the World Cup,
the national team wears orange and so do all of the
fans. This obsession with orange comes from the royal
family, the House of Orange-Nassau.
(goamsterdam.com 2015)
(NPO 1 2014)

The Netherlands are also well-known for their cheese.

The Dutch association with cheese dates back to pre-
Christian times. Archaeologists have found remains of
cheese-making equipment dating back to 200 B.C. By
the Middle Ages, making and trading cheese had
assumed a central position in Dutch life. (Holland.com
2015a)
(Petergreenberg.com 2008)
When one thinks of The Netherlands, one of the first things
that comes to mind are windmills. The Dutch have
become very innovative when it comes to keeping out the
water. They have built dykes, fortifications and last but not
least wind and watermills to create new land. The oldest
mill is a watermill that dates back to the eighth century.
These techniques were used to pump dry hundreds of
lakes and swamps and to prevent land from flooding.
Today, windmills are characteristic of the Dutch landscape
and a symbol of the Dutch struggle with water.
(Holland.com 2015c)

(imagefriend.com 2015)

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Appendices
Support material such as statistics, charts, facts & figures, etc. Appendices must be
referred to from within your report; if not, dont use them. Appendices should only be
used for additional and supplement information, NOT for essential information.

App. 1: (name)

App. 2: (name)

App. 3: (name)

App. 4: (name)

App. 5: (name)

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References

Dutchcommunity.com, 2015. Dutch Food Customs and Culinary Traditions | Dutch

Community. Available at: http://dutchcommunity.com/2012/03/06/dutch-food-
culture/ [Geraadpleegd juni 11, 2015].

entoen.nu, 2015a. Anne Frank: Jodenvervolging | entoen.nu. Available at:

http://www.entoen.nu/annefrank [Geraadpleegd juni 13, 2015].

entoen.nu, 2015b. Vincent van Gogh: De moderne kunstenaar | entoen.nu. Available

at: http://www.entoen.nu/vincentvangogh [Geraadpleegd juni 13, 2015].

goamsterdam.com, 2015. The Dutch and the Color Orange. Available at:
http://goamsterdam.about.com/od/planatrip/a/color_orange.htm
[Geraadpleegd juni 13, 2015].

Hartemink, R., 1996. Coat of arms of the Kingdom of the Netherlands. Available at:
http://www.ngw.nl/ryks-en.htm [Geraadpleegd juni 13, 2015].

Hofstede, G., 2015. Netherlands - Geert Hofstede. Available at: http://geert-

hofstede.com/netherlands.html [Geraadpleegd juni 10, 2015].

Holland.com, 2015a. Cheese from Holland - Holland.com. Available at:

http://www.holland.com/us/tourism/article/cheese-from-holland.htm
[Geraadpleegd juni 13, 2015].

Holland.com, 2015b. Dutch cuisine and culinary customs - Dutch Food & Eating Out -
Holland.com. Available at: http://www.holland.com/us/tourism/interests/dutch-
food-eating-out/dutch-cuisine-and-culinary-customs.htm [Geraadpleegd juni
11, 2015].

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http://www.holland.com/us/tourism/article/dutch-windmills.htm [Geraadpleegd
juni 13, 2015].

Holland.com, 2015d. Nationale feestdagen en vieringen - Holland.com. Available at:

http://www.holland.com/be_nl/pers-1/article/nationale-feestdagen-en-
vieringen.htm [Geraadpleegd juni 11, 2015].

imagefriend.com, 2015. dutch windmill - Google zoeken. Available at:

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%3Bhttp%253A%252F%252Fimagefriend.com%252Fdutch-windmill.shtm
%3B1479%3B2062 [Geraadpleegd juni 13, 2015].

Kwintessential, 2014. Netherlands (Holland) - Language, Culture, Customs and

Etiquette | global-etiquette | resources. Available at:
http://www.kwintessential.co.uk/resources/global-etiquette/netherlands.html
[Geraadpleegd juni 11, 2015].

Leenders, 2015. Cross Cultural Workshop, Hofstede.

Leerwiki, 2015. Sociale omgang: begroeten - LeerWiki.nl - Schat aan informatie.

Available at: http://www.leerwiki.nl/Sociale_omgang%3A_begroeten
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Minskies, 2015. Vijf dimensies van Hofstede | Mens en Samenleving: Sociaal

cultureel. Available at: http://mens-en-samenleving.infonu.nl/sociaal-
cultureel/56664-vijf-dimensies-van-hofstede.html [Geraadpleegd juni 11,
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NPO 1, 2014. audio: Net niet in Oranje (4). Available at:

http://radio.omroep.nl/f/201404/ [Geraadpleegd juni 13, 2015].

Petergreenberg.com, 2008. dutch cheese - Google zoeken. Available at:

https://www.google.nl/search?
q=dutch+cheese&source=lnms&tbm=isch&sa=X&ved=0CAcQ_AUoAWoVCh
MI-tf6t62NxgIVClwUCh3JDAB8&biw=1440&bih=459#imgrc=Qsl3RLo-
Nay7HM%253A%3BK6ujmmhYRcakrM%3Bhttp%253A%252F
%252Fwww.petergreenberg.com%252Fwp-content%252Fuploads
%252F2007%252F11%252Fdutch_cheese_market.jpg%3Bhttp%253A%252F
%252Fpetergreenberg.com%252F2007%252F11%252F12%252Fvoyage-de-
fromage-destinations-for-cheese-lovers%252F%3B300%3B199
[Geraadpleegd juni 13, 2015].

Sako, M., 1994. Randstad Holland: internationaal, regionaal, lokaal - Sako Musterd,
Ben de Pater - Google Boeken. Available at: https://books.google.nl/books?
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n&source=bl&ots=kLe-0cuDoF&sig=fxDK_vGqnft4GI6x6HbbLhKn1-
Y&hl=nl&sa=X&sqi=2&ved=0CDgQ6AEwBGoVChMIwqaY-
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%20waarden&f=false [Geraadpleegd juni 11, 2015].

Wikipedia, 2015. VanGogh 1887 Selbstbildnis - Vincent van Gogh - Wikipedia.

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bstbildnis.jpg [Geraadpleegd juni 13, 2015].

worldatlas.com, 2015. Netherlands State Symbols, Song, Flags and More -

Worldatlas.com. Available at:
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htm [Geraadpleegd juni 13, 2015].

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