Zoiper USER GUIDE

INTRODUCTION

Zoiper is a VoIP softphone that lets you make voice and video calls.

This document is intended to provide end user guide for Mac and Windows version including basic
phone functionalities. Setting up accounts and establishing a call.

Zoiper supports SIP and IAX protocols. This means that you will be able to use SIP as well as IAX
protocols.

Operating System Compatibility Check

OS Microsoft Windows XP

Microsoft windows Vista

Microsoft Windows 7

Microsoft Windows 8

Microsoft Windows 10

Mac OS X 10.10 or later

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TABLE OF CONTENTS

Introduction ====================================== 1

Table of Contents ====================================== 2

INSTALLATION AND CONFIGURATION (WINDOWS VERSION)

Download and Installation Procedures =============================== 3

Account Settings ====================================== 10

Making an outbound call ====================================== 13

Receiving a call ====================================== 14

INSTALLATION AND CONFIGURATION (MACINTOSH VERSION)

Download and Installation Procedures =============================== 16

Account Settings ====================================== 26

Making an outbound call ====================================== 29

Receiving a call ====================================== 30

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INSTALLATION AND CONFIGURATION (WINDOWS VERSION)

Download and Install.

Go to Zoiper main download page http://www.zoiper.com/en/voip-

softphone/download/zoiper3

Choose auto detected platform, in this case Windows. Click next.

There are different versions offered for download including business and customized edition.
For this guide we will use the Community Free edition. Click on free edition and wait for
download to finish
Run the downloaded file and follow the step by step instructions.
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Please confirm that Zoiper is allowed to accept incoming network connections.

Configure Microphone and Speaker

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Zoiper comes with a built-in Audio Wizard for easy configuration of your microphone and Speaker.

You may access this Audio Wizard by:

Clicking on the speaker icon on the bottom right

Clicking on the Settings menu in Zoiper and selecting Audio Wizard

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Zoiper will configure your Speakers first.

Click on the start the test button.

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If your speakers are configured and connected properly, you should hear a ringing sound. If you do,
please click on the Yes button and move on to the Microphone step.

If no ringing sound was heard, please make sure your speakers are connected properly and powered on
and if needed change the selected audio device on the bottom of the page to a different one and try
again by clicking on the no button.
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Click on the Test your microphone button to start recording your voice.
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If the selected microphone is connected properly, you should see the volume meter move when
speaking into the microphone. If the volume meter is not moving, please check your cabling and make
sure the proper audio device is selected in the Device section on the bottom of the page.

Once the microphone and speaker are configured properly, click on the yes - and the ok to move on
to the webcam configuration screen.

A list with webcams will appear on the bottom. Please select the webcam to use and confirm that the
image is shown by clicking on yet. If no webcams appear, please make sure that your webcam and
webcam drivers are properly installed in windows.

Clicking on ok will close the configuration panel.

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Configuring Accounts

Now that the audio devices are configured, it is time to move on to the configuration of the server you
want to use. In our case, we will use Agile SIP trunk 2 account.

Click on the Settings menu and select create a new account.

Account Type

A new page will appear to select the type of account you want to make. This will usually be SIP, unless
your VoIP provider or system administrator instructed you otherwise

Select the type of account you want to configure and click on the Next button.
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Credentials

Please fill in the necessary field based on the account details.

Fill in the username on the first line and the password on the second line.

user / user@host

Enter Unique ID (UID). It can be found in the Unique Management link on the Circle and
Customer Management page.

Example: 0000123456

Password

Enter Unique terminal password.

Domain / Outbound Proxy

Enter Unique login server.

Example: **.XXXX.ne.jp
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Account name

Please enter a name to identify this account.

When you are done, click next. Zoiper will now try to figure out the best way to connect to the VOIP
server.
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MAKING A CALL

Search / Input field

This field can be used to

Dial the number entered in this field
Search for this name or number in
the contact list(s)
A search may be made for phone numbers /
extensions, digits or letters for names of
contacts.
The Call button is used for dialing phone
numbers / extensions. It becomes enabled
(green) when you:
Click on a contact;
Type a contact name to call in the
search / input field
Type the phone number / extension in
the search / input field

Dialpad
Clicking on the dial pad opens up a traditional
dialpad, to either dial a number or to navigate an
IVR through DTMF tones.
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Cancel incoming call.

Answer incoming call.

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Zoiper Macintosh Version

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INSTALLATION AND CONFIGURATION ( MACINTOSH Version )

Download and Install.

Go to Zoiper main download page http://www.zoiper.com/en/voip-

softphone/download/zoiper3

Choose auto detected platform, in this case Windows. Click next.

There are different versions offered for download including business and customized
edition. For this guide we will use the Community Free edition. Click on free edition and
wait for download to finish

Run the downloaded file and follow the step by step instructions.
Installation instructions
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Configure Microphone and Speaker

Zoiper comes with a built-in Audio Wizard for easy configuration of your microphone and
Speaker.
You may access this Audio Wizard by:
Clicking on the speaker icon on the bottom right
Clicking on the Settings menu in Zoiper and selecting Audio Wizard
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Zoiper will configure your Speakers first.

Click on the start the test button.
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If your speakers are configured and connected properly, you should hear a ringing sound. If you
do, please click on the Yes button and move on to the Microphone step.
If no ringing sound was heard, please make sure your speakers are connected properly and
powered on and if needed change the selected audio device on the bottom of the page to a
different one and try again by clicking on the no button.
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Click on the Test your microphone button to start recording your voice.
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If the selected microphone is connected properly, you should see the volume meter move
when speaking into the microphone. If the volume meter is not moving, please check your
cabling and make sure the proper audio device is selected in the Device section on the bottom
of the page.
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Configuring Accounts
Now that the audio devices are configured, it is time to move on to the configuration of the
server you want to use. In our case, we will use Agile SIP trunk 2 account.
Click on the Settings menu and select create a new account.

Account Type
A new page will appear to select the type of account you want to make. This will usually be SIP,
unless your VoIP provider or system administrator instructed you otherwise

Select the type of account you want to configure and click on the Next button.
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Credentials
Please fill in the necessary field based on the account details.

Fill in the username on the first line and the password on the second line.

user / user@host
Enter Unique ID (UID). It can be found in the Unique Management link on the Circle and
Customer Management page.
Example: 0000123456
Password
Enter Unique terminal password.
Domain / Outbound Proxy
Enter Unique login server.
Example: **.XXXX.ne.jp
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Account name
Please enter a name to identify this account.

When you are done, click next. Zoiper will now try to figure out the best way to connect to the
VOIP server.
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MAKING OUTBOUND CALL

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RECEIVING INCOMING CALL

Cancel or reject incoming call.

Answer incoming call.