Question Frequency Percentage Mean

I satisfied work here.

Strongly disagree 0 0.0%
Disagree 1 0.4%
Neutral 13 5.4% 4.289
Agree 143 59.1%
Strongly agree 85 35.1%

TOTAL 242 100%

I am loyal to this hotel.

Strongly disagree 0 0.0%
Disagree 1 0.4%
Neutral 19 7.9% 4.236
Agree 144 59.5%
Strongly agree 78 32.2%

TOTAL 242 100%

I always think to improve the hotel.

Strongly disagree 0 0.0%
Disagree 2 0.8%
Neutral 23 9.5% 4.182
Agree 146 60.3%
Strongly agree 71 29.3%

TOTAL 242 100%

I recommended this hotel to public.

Strongly disagree 0 0.0%
Disagree 1 0.4%
Neutral 10 4.1% 4.384
Agree 126 52.1%
Strongly agree 105 43.4%

TOTAL 242 100%

I will never give bad reputation to this hotel.

Strongly disagree 0 0.0%

Disagree 0 0.0%
Neutral 5 2.1% 4.422
Agree 130 53.7%
Strongly agree 107 44.2%

TOTAL 242 100%

Standard
Deviation

0.582

0.603

0.625

0.588

0.535