Professional Documents
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E-GYAN
STATE BANK LEARNING CENTER MASULIPATNAM
E-GYAN, PART-32
APRIL-2016
FOREWORD
A father and a daughter went to a temple. Suddenly, daughter shouted after seeing the
pillars of lions at the entrance of the temple. "Run Dad, or those lions will eat us."
Dad consoled her saying "they are just statues and wont harm us."
Daughter replied if those lion statues wont harm us then how could statues of God give
us blessings."
"I am still speechless on my child's response and have started searching for God in
humans instead of statues. I didn't find God but I found humanity!
Our small contribution to the SBI community in the direction of creating awareness is the
current release of e-GYAN for April, 2016 which emphasizes on conceptual clarity,
process integrity and procedural consistency in the field of day to day banking practices
and explores the causes and consequences of various typical situations.
We deeply acknowledge the inspiration derived from our Deputy General Manager &
Circle Development Officer Shri. Radhakrishna Rayabharam, Asst General Manager (HR)
Shri.V Suresh Babu and Chief Manager (L&D) Shri. K Muralidhar, which resulted in
coming out with the e-editions.
D.SYAM PRASAD
ASSISTANT GENERAL MANAGER
STATE BANK LEARNING CENTRE
MASULIPATNAM
The planets temperature is rising. The trend is clear and unmistakable. Every
one of the past 37 years has been warmer than the 20th century average. The
12 warmest years on record have occurred since 1998. Globally, the average
surface temperature has increased more than one degree Fahrenheit since the
late 1800s, the maximum increase occurred over just the past three decades.
We are overloading our atmosphere with carbon dioxide, which traps heat and
steadily drives up the planets temperature. Where does all this carbon come
from? The fossil fuels we burn for energy ... coal, natural gas, and oil ... plus the
loss of forests due to deforestation, especially in the tropics.
We have a choice
We can act now to reduce our carbon emissions, slow the pace of global
warming, and pass on a safer, healthier world to our children. Or we can choose
to do nothing, continue pumping massive amounts of carbon into an already
overloaded atmosphere, and suffer the increasingly costly consequences.
We must take steps at once to reduce our global warming emissions. Lets do it
today. Before its too late. Here are some ways to start now.
Steer clear of things like disposable plastic cups, plastic bags, and any item you
dont need. It never breaks down, and damages aquatic life. Look into ways that
plastic can be recycled in your area.
They absorb carbon dioxide. If you cant plant one, try potted plants. Trees
located near your home can also help keep your home cooler in summer.
Leaving devices plugged in, such as laptop chargers or toasters can consume a
lot of energy. Even when an appliance is turned off, it may still use power. Try
unplugging whenever possible.
Most lighters are made of plastic and filled with butane fuel, both petroleum
products. Since most lighters are considered disposable, over 1.5 billion end up
in landfills each year. Matchsticks cost less and are biodegradable.
If all households paid their bills online and received electronic statements
instead of paper, wed save trees, reduce Carbon-di-oxide and other
greenhouse gases.
Pesticides entering a water-body can cause oxygen levels to drop, killing aquatic
life and posing risks to other species. Consuming such water leads to health
problems.
Instead of rat poisons and insect killers use traps to kill them. Using poison to kill
pests creates a ripple effect on other animals that come in contact with the dead
pest. It spreads the poison and poses a threat to health.
Batteries contain heavy metals like mercury and cadmium, which are a major
source of contamination in dump sites. They break apart and are released into
the soil or are incinerated and the deadly heavy metals are released into the air.
Use batteries that are rechargeable. That will save you 10 or 20 times the
original cost by not having to buy batteries over and over again.
Look for items that have minimum packaging. Theyll probably cost less anyway.
This includes individually wrapped candy. Select fresh products from the display
bins instead of pre-packaged ones. The more the packaging, the higher the
price, and more importantly, the more garbage lands up in our landfills.
The products you buy, make sure it says 'recycled'. By purchasing these
products you are helping to conserve natural resources and protecting our earth.
Always look for 'made from recycled waste or post-consumer waste.'
For example, use a metal razor instead of disposables, or a metal roasting pan
instead of a disposable one. Use items that can be repaired and are produced to
last a long time. It will save you a lot of money.
Avoid using domestic cleaners, as they lead to larger chemical wastes. Try
easier alternatives like baking soda, a little bit of water and scouring pads.
They may be used for making packaging materials. Also, you make a little bit of
extra money.
CFL or LED last longer than conventional light bulbs, and they use only one
quarter of the energy. They help reduce electricity bills too.
If youre not using it, turn it off. This goes for lights, televisions, computers,
printers, and so on. This will save your electricity bill as well as reduce wastage.
Air conditioners use a great deal of electricity. Try and use natural ventilation or
a fan to keep cool. If you do use your AC, set it to a slightly lower temperature
than it is outside. Setting your AC just 2 degrees higher in summer could save
about 2,000 pounds of carbon dioxide each year.
Do not use warm water for washing clothes. Detergents are efficient enough to
get your clothes clean at low temperatures. Heating up water requires energy.
You save 700 pounds of Carbon-di-oxide when you air dry your clothes for 6
months in a year. Avoiding washing machine can help you save on your
electricity bills.
Use the ON/OFF function on the machine. A TV set kept on standby uses 40%
of the energy.
Cloth bags are reusable. That way you can avoid buying plastic bags, which are
non-recyclable.
Turning off computers at night curbs energy wastage and saves electricity bills.
23. Keep windows and doors open for air circulation/ ventilation
Natural daylight is way brighter than artificial lights. Make the most of it and save
on your electricity bill.
Set it at a level that will maintain freshness without sacrificing energy. This also
reduces electricity consumption.
Instead of a conventional stove, it cooks food efficiently, saves gas/fuel and your
time.
Run your washing machine only when it is completely full. You will save water
as well as electricity.
Products with Energy Star labels reduce consumption of electricity, save money
and the environment.
Cutting back on red meat could decrease the number of cases of chronic
disease and make the carbon footprint nearly 28 million tons smaller per year by
decreasing methane emission.
Frozen food uses 10 times more energy for being preserved and stored. A
recent study by an international campaigning organisation claims that
greenhouse gases used in large freezers and fridges by supermarkets are as
harmful to the environment as plastic bags.
Wasting food means wasting reserves. Don't waste precious food and help save
global resources.
36. Use reusable containers, plates and utensils instead of disposable ones
Kettles are more efficient than pans for boiling water. Scale electric kettles
regularly ... scale buildup results in consuming more energy to boil the same
quantity of water.
The bottom of a pan should completely cover a burner or heating element but
not extend more than an inch beyond it. Avoid using a larger cooking area for a
small saucepan. If you have dual rings, use the inner ring whenever possible.
Save gas.
If your faucets drip, get them fixed, or at least put a container under the drip in
the meantime and use the water. If youre brushing your teeth, turn off the faucet
between rinses. Save water.
By using and discarding less paper, you are conserving resources, reducing
deforestation and energy use, preventing pollution, and ultimately reducing your
stationery expenditure.
Modern ovens, particularly those with fans need no preheating. Thus, you save
energy.
Not only will you help our earth, youll save money as well. This is a great way to
cut down on extra garbage.
44. Shut off electrical equipment in the evening when you leave work
This saves gas and curbs Carbon-di-oxide emissions. It also reduces your fuel
consumption and purchase.
Proper inflation can improve mileage by more than 3%. This will help you curb
fuel wastage and save money.
Share a ride with someone. Reduce carbon dioxide emission and reduce fuel
consumption costs.
Avoiding just 10 miles of driving every week would eliminate about 500 pounds
of Carbon-di-oxide emissions a year. It helps you stay fit as well.
*********
Introduction
Submission of Form 15G / 15H has changed in CBS due to introduction of Unique
Identification Number (UIN) which needs to be reconciled with CBDT after filing quarterly
statements. The form submitted by the customer has to be entered in CBS and online format
generated through CBS has to be signed by the customer and then the TDS details are to be
fed into the system, which is to be authorized by an officer for generation of UIN. The UIN
has to be quoted in the acknowledgement given to the customer as proof of submission of
Form 15G / 15H.
Enter TDR A/c No. of the customer and choose Form Type by clicking appropriate form.
Then enter the PF Index of Branch Manager and click Fetch. Name gets displayed in next
field. Enter PAN of BM and click Validate PAN. After verification of PAN, enter estimated total
income of the customer for the current financial
f year (Max. Rs.2,50,000/
0,000/-)& Transmit.
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In case of Form15H, Max. Rs.3,00,000/
Rs.3,00,000/- can be taken as estimated total
t income of the F.Y.
The next screen opens wherein Part 1 details of the customer has to be filled.
Enter
prev A.Y.
Enter prev
Enter No. of Form 15G of prev yr income
yr
In the above screen, select Yes if the customer has submitted Form 15G in the previous
year or else select No. If Yes is selected, you need to enter the total No. of Form 15G filed
in the previous year which depends on the number of TDR accounts held by the customer in
previous year. Also enter the aggregate income as stated in Form 15G previous year (Max.
Rs.2,50,000/-).. Now proceed to view Part1 continuation screen.
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Click on Part 2 of the screen now and enter the date of receipt of declaration from the
customer
Click on
Generate PDF
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The PDF format of Form 15G is saved in reports with customers PAN followed by Form 15G
sequence number as filename. Take print of the form and get it signed by the customer. This
form has to be preserved for 7 years by the branch for audit purpose. This form
f consists of all
the TDRs existing under the same CIF as on the date of submission though only one TDR
account number is entered during Generate Form 15G / 15H.
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Next, we proceed for entering TDS details.
deta Menu navigation:
Next screen appears where PAN of customer and Form Reference No. is to be entered. The
Form Reference No. is a 10 alphanumeric value starting with G followed by running
sequence No.
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After verifying PAN, click OK to proceed. Enter the rest of the details as appropriate and
Transmit. The same screen is used for entering Exemption/ Concession Certificate.
Enter Exemption /
Concession Certificate
or DTAA Concession
In previouss screen, Option to be selected as Exemption Certificate Details and ensure that
CIF contains the PAN and TAN of the customer and then enter the details as above.
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The acknowledgement generated after approving queue is printed and given to customer-
customer
This UIN is mentioned in quarterly statement of the branch and filed digitally with CBDT and
reconciled regularly. The physical form has to be preserved in the branch itself and copy of
the same neednot be sent to IT Dept henceforth.
*********
e-gyan
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INCLUSION OF MUTUAL FUNDS UNDER DEPOSITS TARGET
In order to offer a wide range of investment products to SBIs esteemed customers, Bank
has entered into a tie up with the following Mutual Funds for distribution of their
products:
2. It has been observed that due to falling interest rates on Bank deposits, there has been
diversion of deposits by some of the SBI customers, particularly by the younger
generation, to outside the banking channel, for investment in Mutual Funds, Equities,
Bonds etc, which offer tax free returns.
3. In order to meet the competition and retain the customers, it is necessary for SBI to offer
to its customers, a wide range of financial products viz., Life Insurance, General
Insurance, Mutual Funds, Credit Cards, Demat Accounts etc besides its own products.
While SBI Branches have been offering Insurance and other financial products, there is
reluctance on the part of some of its branches in offering / marketing Mutual Fund
products, despite good demand from the customers, apprehending diversion of deposits,
resulting in non-achievement of deposit targets.
4. It has, therefore, been decided by the Bank to treat mobilization of funds under various
mutual fund schemes of Asset Management Companies, with whom the Bank has tied up,
except Liquid Funds, as deposits for purpose of computation of Deposits target of the
Branches. Accordingly the aggregate amount of deposits and mobilisation during the
year under various mutual fund schemes, except Liquid Funds, will be considered for
purpose of achievement of deposits target of the Branch.
6. As at present, there is no provision in CBS to capture the business sourced for Mutual
Fund Schemes. The matter has been taken up with GITC for development / modification of
systems to capture the cross selling business. Till such time, the Branch wise data
collected from the respective AMCs will be uploaded in MCS department web site in the
SBI Times and provided to GITC for integration with the P Report data of the Branches.
********
Presently, transaction related SMS alerts are being sent to customers for:
Root causes of complaints regarding non-receipt of SMS alerts are related to:
ii. Settings: Wrong SMS settings in CBS and incorrect threshold values.
iii. Delivery: Non-delivery of SMS alerts due to network and other technical issues
despite generation.
To address the above mentioned issues, Branches can take following steps whenever
customers complain about non-receipt of SMS alerts:
Go to SMS Verification functionality in CMS and enter customer account no. to fetch CBS
registered Mobile number.
In case, Mobile number in the CMS screen is incorrect or not shown, then branch can select
No for SMS delivered and click on Download Form. Branch will be able to download an
application form with auto-updated customer details. Branch needs to obtain new mobile
number and signature of the customer for updating the same in CBS.
Customer Management >Amend >Customer Details and feed correct mobile number at the
Mobile No. field (SCR: 067050).
If mobile number fetched in SMS Verification in CMS is correct then click on Click for
sending test SMS. Test SMS containing text This is a Test SMS from SBI. Have a nice
Day! will be received by customer. Sending Test SMS to customer across the counter is to
convince him/her about the proper functioning of SMS facility.
Branches will be able to fetch details of SMS alerts sent for CBS, ATM, POS& Payment
Gateway related transactions in customer account during last 30 days by clicking on CBS
and ATM/POS/PG menu respectively in SMS Verification screen in CMS and can provide
the same to customers.
If branch finds that no SMS alerts have been generated then branch needs to verify:
Deposit CC/OD Accounts & Services >Amend >Amend Deposit Tabbed Screen
>Miscellaneous option; make SMS Flag required Yes and Transmit. It will generate a queue
and authorize it.
Deposit CC/OD Accounts & Services >Amend >Deposit CC/OD Account, Select S:SMS
Details from drop down options and Transmit (SCR:007004). Give Credit threshold, Debit
threshold and Threshold balance limit as 5000, 5000, 1000000 respectively and Transmit.
In case, there is still a problem despite having registered correct mobile number in CBS with
correct settings and SMS was not generated at all for some of the transactions or customers
are complaining about non-receipt of SMS alerts despite showing them details of SMS alerts
generation in CMS, please take up the matter with GITC through following email-id/Service
Desk to enable GITC to take up the matter with concerned vendors. This feedback will be
used to do Root Cause Analysis and obviate such instances.
If customer having NRE/ NRO account is not receiving OTP for online debit card txns.
or SMS alerts for CBS txns. on his international mobile number
Resolution: Branch should check the mobile number and country code in CBS. If country
code or mobile number is incorrect or not available, then it needs to be rectified in CBS
through Customer Management Amend Option 1: Customer Details (SCR:007004).
If details are correct, temporary address, if any created, should be deleted/amended through
Customer Management Amend Option 2: Temp Customer Address Details, where
temporary address can be deleted or expiry date can be preponed.
******
To be Not
71 202204001 G R Form Register maintained by Applicable
branches
dealing in
forex business
To be Not
Pre Shipment/Post Shipment maintained by Applicable
72 203299007 Finance Register branches
dealing in
forex business
******
With adoption of technological initiative of Core Banking Solution(CBS) and its aggressive roll
out in all the branches the Customers at CBS branches had been changed from Branch
Customers to Bank Customers. To empower the Customer with this technological
evolution in our system, number of value added facilities were extended initially to the
existing P-segment, Savings Bank and Current account, holders under CORE POWER. This
was the first attempt to popularize Anywhere Banking concept among our customers after
migration of branches to CBS platform. Later on, the facility has been extended to customers
of SME segment also.
2. Home branch is the branch where the Customer maintains his/her account(s). The
Banking facilities available to Customers at branches other than home branch are called non-
home branches.
Cash Deposit
Same day credit through cheque as per ceiling mentioned on the cheque.
Issuance of IOI.
4. Admissible transactions:
Facility of Savings bank pass -book up-dation at all non-home branches without any
charge except Personal Banking Branches (PBBs), Specialised Personal Banking
Branches (SPBBs), Corporate Account Group (CAG), Mid Corporate Group (MCG)
and NRI branches throughout the country.
6. Transfer:
The restrictions are not applicable to Multi City Cheques ( MCC) which will be paid as
per the ceiling prescribed for different segments. However, as system does not validate
the ceilings prescribed for Multi City Cheques, these have to be monitored and
controlled administratively by the branches.
All RTGS transactions will be restricted to home branches only. All RTGS will be
backed by cheque only. There will be no debit on the basis of debit voucher. RTGS
remittances on behalf of other banks from their accounts maintained with us in capacity
of clearing house settlements will be allowed with debit vouchers. In such
circumstances all inter-bank RTGS transactions are enabled to be processed through
R42 RTGS transactions module.
7. Service Charges:
P Segment Cash Deposit Max. Rs.25000/- Rs.2/- + ST per Rs.1000/- Min Rs.50/- +
per day ST
SME Segment Cash Deposit Max . Rs.2.50/- + ST Rs.1000/-
Rs.2,00,000/- per day Min Rs.50/- + ST
P Segment cash withdrawal (self only) Free
Max. Rs.50,000/- per day
SME Segment Cash Withdrawal ( self Up to Rs.50,000/- Free
only) Max.Rs.1,00,000/- per day Above Rs.50000/- and upto Rs.1,00,000/-
Rs.2.50/- + ST per Rs.1000/-
Min Rs.50/- + ST per transactions.
i.The branch should take upmost precaution while putting through non-home
transactions.
ii.The signature of the drawers must be carefully verified with the recorded
signatures.
iii.High value cheques should be verified through ultra violet lamps invariably.
v. The testing of fugitive ink must be carried out for payment of cheques for value of
Rs.25000/- and above as per instructions contained in e-circular no.
NBG/S&PSP/21/2009-10 dated 19.12.2009
vi.Tele-calling and getting confirmation from the drawer for suspicious cheques and all
non-home cheques of Rs.2.00 lacs above. Circles may, however, fix a lower threshold
limit depending upon the intensity of frauds and manpower availability for Tele-calling.
Important E-circulars:
References:
i) NBG/S&P-SP/16/20110-11 (SL.NO.522/2010-11) Dated 01.10.2010.
ii) NBG/BOD-GB/34/2012-13 (SL.NO.274/2012-13) Dated 20.06.2012.
iii) NBG/BOD-GB/95/2013-14 (SL.NO.1215/2013-14) Dated 06.02.2014.
iv) NBG/BOD-SC/13/2011-12 (SL.NO.258/2011-12) Dated 02.07.2011.
v) NBG/BOD-FMC/21/2015-16 (SL.NO.376/2015-16) Dated 29.06.2015.
vi) NBG/BOD-SC/71/2015-16 (SL NO. 1202/2015-16) Dated 31.12.2015.
*********
RBI introduced new lending rate system i.e., MCLR w.e.f. 01.04.2016
Background: The Reserve Bank of India had stated in its First Bi-monthly Monetary
Policy Statement 2015-16 announced on April 7th, 2015 that for monetary
transmission to occur, lending rates have to be sensitive to the policy rate. With the
introduction of Base Rate on 1st July, 2010 banks could set their actual lending rates
on loans and advances with reference to the base rate. With the introduction of Base
Rate on 1st July 2010 banks could set their actual lending rates on loans and
advances with reference to the Base Rate-on the basis of averate cost of funds,
marginal cost of funds or blended cost of funds(liabilities). Base rates based on
marginal cost of funds should be more sensitive to changes in the policy rates. In
order to improve the efficiency of monetary policy transmission, the Reserve Bank will
encourage banks to move in a time-bound manner to marginal-cost-of-funds-based
determination of their Base Rate.
Accordingly, the RBI had brought out the draft guidelines on banks adopting Marginal
Cost of Funds Methodology for calculating Base Rates on 1st September, 2015.
The Reserve Bank of India has brought a new methodology of setting lending rate by
commercial banks under the name Marginal Cost of Funds based Lending Rate
(MCLR). It will modify the existing base rate system from April 2016 onwards.
As per the new guidelines by the RBI, banks have to prepare Marginal Cost of Funds
based Lending Rate (MCLR) which will be the internal benchmark lending rates.
Based upon this MCLR, interest rate for different types of customers should be fixed in
accordance with their riskiness.
The MCLR should be revised monthly by considering some new factors including the
repo rate and other borrowing rates. Specifically the repo rate and other borrowing
rate that were not explicitly considered under the base rate system.
As per the new guidelines, banks have to set five benchmark rates for different tenure
or time periods ranging from overnight (one day) rates to one year.
The new methodology uses the marginal cost or latest cost conditions reflected in the
interest rate given by the banks for obtaining funds (from deposits and while borrowing
from RBI) while setting their lending rate. This means that the interest rate given by a
Whenever the RBI is changing the repo rate, it was verbally compelling banks to make
changes in their lending rate. The purpose of changing the repo is realized only if the
banks are changing their individual lending and deposit rates.
All rupee loans sanctioned and credit limits renewed w.e.f 1st April, 2016 will be
priced with reference to the Marginal Cost of Funds based Lending
Rate(MCLR) which will be the internal benchmark for such purposes.
Banks will review and publish their MCLR of different maturities every month on
a pre-announced date.
Banks may specify interest reset dates on their floating rate loans. They will
have the option to offer loans with reset dates linked either to the date of
sanction of the loan/credit limits or to the date of review of MCLR.
The MCLR prevailing on the day the loan is sanctioned will be applicable till the
next reset date, irrespective of the changes in the benchmark during the interim
period.
Existing loans and credit limits linked to the Base Rate may continue till
repayment or renewal, as the case may be. Existing borrowers will also have
the option to move to the Marginal Cost of Funds based Lending Rate(MCLR)
linked loan at mutually acceptable terms.
The RBI calls the effective passing of repo rate change into interest rate change by
the banking system as an important part of monetary transmission. Monetary
transmission in complete sense is the way in which a monetary policy signal (like a
repo rate cut) is passed into the economy in producing the set objectives.
Take the case of a repo rate reduction by the RBI. It is aimed to reduce overall interest
rate in the economy and thus promoting loans for consumption and investment. This
consumption and investment boost will be realized only if banks are cutting interest
rate in response to the reduced repo rate.
Bank will declare MCLR of various maturities (Overnight, 1 month, 3 month, 6 month,1
year, 2 Year and 3 Year) and to arrive at actual Lending rate, spread is to be
addedover and above the applicable MCLR maturity rate. To start with, for commercial
advances, Bank will now be offering One Year MCLR maturity only for Cash Credit
and Term loans offered on floating rate basis.
Further details of MCLR linked pricing are given as under, for better understanding
a. Minimum lending rate: There will be no lending below the MCLR of a particular
maturity for all loans linked to that benchmark.
d. Reset periodicity: One year or lower. The exact periodicity of reset to form part of
the terms of the loan contract.
e. Existing loans : Existing loans and credit limits linked to the Base Rate may
continue till repayment or renewal, as the case may be. On the date of renewal, the
interest rate will automatically shift and be linked to applicable MCLR. Existing
borrowers will also have the option to move to MCLR based dispensation before full
repayment / renewal, on mutually acceptable terms.
Such instances shall not be treated as foreclosure of the existing facility. Operating
units may collect such options exercised by the borrowers opting for switch over and
feed the same in CBS once the functionality is developed.
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f. Treatment of existing Concessions:
When a borrower enjoying concession in the card rate of interest opts to move to
MCLR, the extent of concession approved under Base Rate system shall continue to
be available till renewal.
g. User Manual: A detailed user manual in respect of MCLR interest rates will be
placed by CB Development Dept, GITC on the Service Desk for convenience of the
operating functionaries.
h. Commercial advances:
While card rates in respect of Commercial Advances will be announced by the bank,
the undernoted points may please be taken note of.
i) Cash Credit Loans: All Cash Credit loans will be offered on floating rate of interest
linked with 1 Year MCLR and yearly reset option.
ii) Working Capital Demand Loans (WCDL): WCDL facility to be offered on fixed
interest rate basis for its tenor linked to the corresponding maturity MCLR. In case
there is no MCLR corresponding to the tenor of WCDL,the next higher maturity MCLR
is to be treated as reference rate. (Example: In case of WCDL of 120 days, the
reference rate will be 6-month MCLR )
iii) Term Loans: In respect of Term Loans other than those on Fixed interest rate, all
loans will be offered on floating rate of interest linked with 1 Year MCLR and yearly
reset.
*********
DISCLAIMER
We have made every effort to provide best solutions for the queries raised by the
operating staff in KHL. However, the readers of this magazine are advised to go
through the Banks Circulars, publications and seek advice from the Controllers or
experts before taking any action or decision based on the information, material
contained in this e-magazine.SBI/SBLC do not accept any liability for any damage or
loss of any kind, howsoever caused or of any nature whatsoever as a result (direct
or indirect) of the use of the information, material contained in this e-magazine.
Sir, An account holder at the branch is maintaining his account with signature but now he became paralyzed and
now is incapable to sign the instrument but his dependents want to convert his a/c into LTI account, whereas
account holder is neither able to speak nor to reply any question asked from him. Sir, what procedure should be
followed to convert his signature account in to LTI account?
Sir, In case of sudden incapacitation of the customer to sign, please obtain necessary court orders for
conversion of account into LTI.
Dear Sir/ Madam, Who is the authority to control the Control Returns submitted by the Branches to RBO. Can LPC
Manager put his signature as controlling authority or Chief Manager (RB) should be doing it? Kindly provide me
the circular instructions in this regard.
Sir, The Chief Manager (Credit and NPA) is the controlling authority for the control returns submitted by
the branches to RBO. Please refer delegation of financial powers circular in state bank
times>FAQ>Delegation of financial powers
Dear Sir, What are the charges the branch or Customer has to pay for legal advisor and valuation engineer in the
case of p-segment loan and Sme loans? Plz tell us the latest circular
Dear Sir, Branches need not to pay any charges to advocates and engineers. Customer has to pay charges
to advocates and engineers the legal opinion and valuation of properties for all segments. For valuation
charges please refer our Hyd circular No.CCO/ADV/08/2015-16 dated 07.01.2016 For legal charges
please refer our Hyd circular No.LAW/1/2013 dated 30.01.2013 (It is latest available circular)
Dear Sir, Maximum tenure as per policy guidelines is 10 years. Gold loan margin is 25-30% as advised by
ABU.
Dear Sir, There is bit confusion about Maximum Loan Amt in PML under FEEL(KRISHI KALYAN). Somewhere it is
10 Lacs and somewhere 25lacs. Which one is correct as per latest circular?
Dear Sir, Under Krishi Kalyan, we can sanction production limit (KCC) and PML under single limit i.e as
one limit. But, if sanction separately, in KCC there is no upper limit and in PML there is an upper limit of
Rs.50.00 lacs. However, as per available latest circular for Krishi Kalyan scheme, we can sanction a sub-
limit under PML upto Rs.10.00 lacs only.
DEAR SIR, ON OF CUSTOMER HAD OPENED A AC OF SUKANYA SAMRIDDHI FOR HIS DAUGHTER ON
23/03/2016.NOW HE CAME TO BANK AND DEPOSIT MONEY OF 1000/- IT'S SHOWING THAT IRREGULAR AC AN
ERROR MSG DISPLAYING THAT INITIAL POSTING OUT SIDE OPENING BALANCE. IN THAT CASE A SCREEN NO OF
8004 DISPLAYED, I GO TO THE SCREEN NO AND TRF THE MONEY, SAME ERROR MSG DISPLAYED THAT INTIAL
POSTING OUT SIDE OPENING BALANCE LIMIT. PLZ GUIDE US AS FOLLOWS.
Dear Sir, There is minimum deposit amount every year i.e Rs.1000/- per year. If any irregular, he should
be pay penalty of Rs.50/- + R.1000/- each for every default year. Hence, in your case, account opened on
23.03.2016. He should have deposit Rs.1000/- on that day or with that financial year i.e upto 31.03.2016.
If not, it is defaulting financial year. Now he can deposit Rs.1000+Rs.50/- (penalty). So u request
customer to deposit Rs.1050/- for that defaulting year and educate him about that default provisions.
Sir, our branch ems password has been expired. Please help how to reset the password.
Dear Sir, Self password reset facility is available in EMS. Please go to EMS > Password Reset Manual. This
is available in STATE BANK TIMES (ems) Detailed instructions with screen shots are available in the
manual how to reset the password.
Please provide the format of notices to be sent before break open of lockers when they are neither operating nor
paying the dues. And also provide if there is any standard format for taking permission from RBO for break open.
Dear Sir, C.O.S.405, C.O.S.406 are to be sent. These are available in SBLC Pune site >
Departments>Mumbai Circle>SBLC Pune
Dear Sir, Where will I get the list of customers eligible to get the interest because delayed collection of their
instruments and the amount they are eligible to get? Sir, Is there any report generated in CDC report? If yes,
Please mention the folder and subfolder.
Dear Sir, Please run Adhoc reports. The reports pertaining to payment of interest on delayed collections
will be saved in your reports folder, on the same day after EOD.
Sir, The detailed guidelines are provided in the following e-circular e-Circular SME BUSINESS UNIT. Sl.
No. : 1506/2015 - 16 Circular No. : NBG/SMEBU-PMMY/68/2015 - 16 Wednesday,March 09,2016.
Dear Sir Please advise us, how to get deposit interest rate from 01.01.1985.
Dear Sir, You can get them from personal banking State bank internet site (www.sbi.co.in), explore
Deposits>term deposits. interest rates for the 10 years available. Beyond that, search for Gagar Main
Sagar latest available version from Google search, you can get from 1995. Beyond that, you have to
contact BOD department LHO.
Dear Sir, In case of AB 1 simple and Auto loan agreement generated by Agri LOS and PBBU Los respectively,
there is no place of signature of Branch Manager. Are we supposed to sign these agreements? If yes, where?
Dear Sir, The above documents have to be signed by the borrower only. Hence no signature required by
the Branch Manager.
Dear Sir, What is the latest guidelines to accept the EPFO Challan in branch irrespective of amount and mode of
challan (e mode or physical mode)
Dear Sir, Collection of EPFO challans shall not be accepted in cash, but only through transfer/clearing
instruments. Refer Circular No. NBG/SMEBU Saturday 23rd October 2010 for more details There will be
no physical movement of challan copies and the dealing branch should retain the portion of bank
portion of challan as voucher.
Dear Sir/Madam, from what value of DD/BC we need to get sign of both AUTHORISED SIGNATORY and BRANCH
MANAGER. from what value of DD/BC we need to stick HOLOGRAM.
Dear Sir, 1. DD BC it is Rs.1,50,000/- and above. 2.Hologram to be affixed for amounts of Rs.1,00,000/-
and above.
DEAR SIR/MADAM IF A PARTICULAR CUSTOMER HAS TDRS IN TWO DIFFERENT BRANCHES UNDER THE SAME
CIF. IS IT ENOUGH TO SUBMIT 15G/H IN ONLY ONE BRANCH TO GET TAX EXEMPTION FOR ALL TDRS.
Dear Sir, Any legal heir who has signed the letter of disclaimer in favour of other legal heir(s) may accept
as surety if he/she is independently good for the amount of claim.
e-Circular No.: NBG/S&P-SP/10/2014-15 dated 17.11.2014
KINDLY GUIDE US REGARDING INTEREST RATE ELIGIBLE FOR SENIOR CITIZEN FOR A PERIOD OF 7 DAYS.
Sir, The interest rate benefit is available under senior citizen scheme for deposits of one year and above
only.
SIR I WANT TO KNOW HOW TO OPEN NPS ACCOUNT IN CBS .SO PLZ GIVE ME THE CIRCULAR NO AND
INFORAMATION REGARDING THE SAME.
Dear Sir, NPS account to be opened through other apps NPS after login in CBS. Under NPS app,
Registration process is the account opening process. For more details, please go to SB Times,
Department-1>Cross selling Dept>NPS (7th items on top from left to right). User manual, forms,
procedure everything is available.
Sir, As per e-circular in 2010 or 2011(I have forgotten date) photograph is not insisted for literate
customers(i.e.who make a signature on withdrawals) and photographs is necessary for illiterate customers.
Present this instructions are valid any change,pl.advise us. Kindly provide e-cir no.
Dear Sir, You are right. If customer is literate and able to sign, photograph is not necessary on SB
passbook. Specimen signature is sufficient to identify the customer. Whereas customer is illiterate i.e
LTI/RTI, photographs is must on passbook to identify the customer. Instructions are not changed
DEAR SIR, SOME OF OUR CUSTOMES GETTING RESPONSE CODE 168 AT ATM TRANSACTION. WE ARE NOT ABLE
TO FIND DISCRIPTION OF THAT ERROR CODE. PLEASE MAIL THE LIST OF RESPONSE CODE TO ME.
Dear Sir, ATM RESPONSE CODE 168 MEANS: EXTERNAL DECLINE TECHNICAL. For resolving the issue you
may refer the matter by sending the mail with detail on following email ids: cardoperations@sbi.co.in;
fssots.asc@sbi.co.in; atmcard.info@sbi.co.in
Mumbai Circle Site>Departments>Alternate Channel>Alternate Channels and Payments>ATM>Error Codes>Error
Codes (Revised-New)
Sir, We seek information regarding financial power in deceased account where nomination facility is available in
deposit account of deceased constituents.
Dear Sir, Settlement of deceased cases based on nomination registered with us can be done irrespective
of delegation of financial powers by the Manager (Operations). Delegation of financial powers is to be
referred only for cases without legal representation or nomination.
Dear Sir, The customer can transact using GCC with the help of various cards the customer is having, i.e.,
with GRC card the customer can transact upto Rs.25,000/-, with Classic ATM card he can transact
Rs.40,000/- and with Insta Deposit card he can deposit Rs.49,900/-. There will be maximum ceiling on
monthly deposit amount depending on the cards the customer is having. please be guided accordingly.
Dear Sir, I want to know, Pre Sanction survey is required or not in DSP Accounts for X-press Credit loan.
Dear Sir, No pre-sanction inspection is carried for DSP accounts for X-press credit loan accounts. After
sanction of loan, For information to the Salary Disbursing Authority a letter may be sent informing the
loan amount sanctioned and other terms of sanction.
Dear Sir, one of our customer approached us to seek income certificate on his fixed deposits with us for last year,
he is saying he need to file returns and other banks are providing interest certificates.. is there any provision to
provide interest certificate in our bank?? if so how can we provide interest certificate?
Dear Sir, The customer can himself generate the certificate through INB. You also can issue the same
manually.
Dear Sir, Kindly guide us with the address to whom the creation of Branch User (Maker) in INB Interface should
be forwarded or faxed to or mailed to.
Dear Sir, Please download the application from SBI Times>Circles>Hyderabad Circle>Departments>DGM
Alternate Channels>Alternate Channels>Migration to Maker /Checker >Download ford and fax to 040-
23466629. Detailed instructions are available in Hyderabad Circle.
Dear Sir, my query is related to locker operations as under:- (1) How to enter nomination in CBS in locker
module i.e. screen no, capability level. (2) What is the procedure to add or delete name in locker operation
Dear Sir, Nomination can be entered by following the steps as under: CIF-> Relationship/ownerships->
Relationships SCREEN : 060440 - SCREEN: 060442 (CIF: Relationship Link) ID: CIF NO. of NOMINEE should
be entered. (CIF OF PERSON TO BE NOMINATED). ENTITY: CUS: Customer Information Master.
RELATIONSHIP REQUIRED: 9430:NOMINEE TO ACCOUNTENTITY 2: SDV A/C NO. e.g.49500223583 TO BE
ENTERED ENTITY TYPE: SDV:SDV/SC Nominee Relationship Code: 9430: Nominee to Account. Give Start
Date and End Date (if applicable) and TRANSMIT. Get the Queue authorized by any officer with
capability 5 or above. For adding or deleting joint hirer, follow the steps as under: SDV>SDV Account
Maintenance Prompt>Enter SDV No and choose option-Account Access Details>Transmit. In next screen,
Enter CIF of joint hirer under Accessing Customer field and also enter mode of operation>Transmit.
Authorise the queue. Same menu is used for deleting joint hirer where Remove Access is marked as "Y
against the CIF of the hirer to be deleted.
Dear Sir, MNG and FNG means "mother and natural guardian and "father and natural guardian" i.e.
parent of the minor.
SIR NAMASTE. IT IS OBSERVED THAT THE INTEREST IS BEING CHARGED TO THE STAFF IHLs IS BASING ON THE
HL OUTSTANDINGS NOT ON THE SLAB RATE FIXED AS PER THE CIRCULAR Limit upto Rs.40 lacs :- 6.75% p.a.
(simple) Limit above Rs.40 lacs :- 8.00% p.a. (simple) INTEREST IS BEING CHAGED @ 8% IF THE LOAN
OUTSTANDING EXCEEDS Rs.40.00 LACS IS IT COORRECT ? IF NOT KINDLY ESCALATE THE ISSUE IN THE
PROPER FORUM FOR THE BENEFIT OF ALL OUR STAFF MEMBERS....
SIR/MADAM, The Staff HL is charged at 6.75% upto Rs.40.00 lacs and above Rs.40.00 lacs interest is
charged at 8.00% and it is charged on tired rate basis combing both the interests at 6.75% and 8.00%
depending on the loan amount sanctioned. if you want to escalate the matter to our higher authorities
please keep it in staff suggestion scheme.
Dear Sir, I want to know that if a customer deposit cash of Rs 50k or more to other customer's ac ,then whose
INSTEAD OF PENSION LOAN ACCOUNT WAS OPENED AS X PRESS CREDIT, NOW HOW TO CHANGE PRODUCT
FROM X PRESS CREDIT TO PENSION LOAN PLEASE RESOLVE
Dear Sir, You can not change product code / type through CBS. You have to obtain request from your
DGM (B&O) and the scanned copy should upload in service desk for change at back end.
Dear Sir, While uploading the signature scanning in CBS we are getting the error as " Oracle Error Occurred. Pls
contact administrator. Error Sequence number is: 8184 ". Please resolve the problem as it continues from last 3
months.
Dear Sir, The error occurs if image exceeds the permitted size. Please upload image again in .jpg type
within 32KB.
SIR,A CUSTOMER HAVING TWO ACCOUNTS WITH SINGLE CIF BUT HE HAS DEBIT CARD FOR ONE ACCOUNT
NOW HIS REQUEST HIS PLEASE ADD SECOND ACCOUNT TO THE OLD DEBIT CARD IS IT POSSIBLE? IF IT IS
POSSIBLE PLEASE SEND THE WAY OF PROCESS.
Dear Sir, One ATM card can be linked to 16 accounts under same CIF. Additional accounts can be linked
to same card through service desk menu accessible to Manager (Operations) only.
Dear Sir, Interest may be paid on a deposit standing in the name of a deceased depositor for the overdue
period from the date of maturity of the deposit to the date on which the deposit is actually repaid to the
legal heir(s) of the deceased depositor, the rate at which such interest is paid being the lower of the
under mentioned rates: (a)The rate mentioned in the original receipt/advice, (b)The rate applicable on
the date of maturity for a fresh deposit for the overdue period.
e-Circular Sl. No. : 1492/2014 - 15 Circular No. : NBG/PBU/LIMA-PB/35/2014 - 15 dtd 30/03/2015 page 21
Can a banker cheque (BY CANCELLATION) above 20,000 and upto 50,000/-be paid in cash OR by issuing
IOI/Transfer
Dear Sir, Deceased settlement of locker can be done by allowing access to nominee if registered, or to
executor as stated in legal representation if probate or letter of administration is produced, or else settle
to legal heir as per delegation of financial powers based on value of contents in the locker which is
assessed after break open in presence of two officials and two independent witnesses.
Dear Sir, I have been recently posted as field officer in a branch, now within how many days I have to report the
irregularities found in CRM part such as document missing, time bared documents etc. while taking over the
charge as field officer .Sir what are the registers I have to maintain for getting good marks in CRM.
Dear Sir, You have to complete take over task within 3 days normally or else seek permission from your
Controller for extending the period stating reasons. You need to submit the taking over certificate with
deviations, if any, within 30 days or else seek permission of Controllers to submit with delay stating
reasons or else it is deemed that you assumed charge with full responsibility of all affairs in your area of
operations. Regarding registers to be maintained, please follow the list mentioned in e-Circular Sl. No. :
1325/2015 - 16 Circular No. : NBG/S&P-SP/1/2015 - 16 dtd 30/01/2016.
Refer Codified Circulars Manual-Book of Instructions-General Administrations in Chapter2 Volume1 under item
18.2
Kindly inform how to open migrated PPf account in back date? please elaborate step by step.
Dear Sir, Please refer CBS Manual on Government Business in SBI TIMES under chapter 20 for PPF
account opening. Product Code is 1311/1401. The first funding transaction can be more than
Rs.150000/- whereas the subscriptions are limited to Rs.150000/-in a financial year.
Dear Sir, Please send mail to customer.care@sbigeneral.in with policy details for necessary correction
DEAR SIR WE SANCTIONED AN SME TL FOR 25 LAKS IN 2012. AND THE COLLATERAL SECURITY OBTAINED THEN
WAS AROUND 65 LAKS ( 5 VACANTS ITES AND TWO RES HOUSE). NOW THE CUSTOMER WANTS TO WITH DRAW
THE VACANT SITES FROM THE EM DUE TO SOME PEROSNLA NEED. . OF COURSE, REMAINING HOUSES
SECURITY OF Rs.45.0 LAKS IS SUFFICIENT FOR THE TL. CAN WE REALESE THE VACANT SITES FROM THE EM.
WHAT IS THE PROCEDURE TO BE FOLLOWED? ARE THERE ANY CHARGES. PL GUIDE US. PL GIVE THE CIRCULAR
SUPPORT ALSO IF ANYTHING IS AVAILBALE.
Dear Sir, It has to be done as per the discretion of the sanctioning authority. After getting approval, the
details of the remaining security is recorded in the recital and SME 7 . The charges for release of security
is 0.03% of limit-minimum of Rs.5000/- and maximum Rs.100000/-.
e circular sl no 1406 dt 15/02/2016
DEAR SIR, IF ONE PPF HOLDER WITHDRAW SOME AMOUNT ON LAST 1YR 6MONTHS BACK. BUT NOW HE WANTS
TO AVAIL LOAN. IS IT POSSIBLE AT THIS TIME. PPF A/C IS RUNNING 8TH YEAR. PLEASE GUIDE US IN THIS
ISSUE.
Dear Sir, What are extant bank's guidelines of account transfer if customer has availed auto loan facility form
branch?
Dear Sir, Normally, transfer of loan accounts is not done in case of public unless the transferee branch is
also willing to take the account. The customer has to initiate the request through the transferee branch.
Bank charge should continue even if transferred to other branch.