At the Airport

Questions you will hear at the check-in counter:

Ticket please.
May I see your ticket?
Do you have an e-ticket?
Do you have some (photo) ID?
How many bags are you checking?
Did you pack these bags yourself?
Do you have a carry-on bag?
Do you require special assistance? (example a wheelchair)
Would you like a window or an aisle seat?
Problems you may hear:
Your baggage is overweight. (Remove some contents or pay a fine.)
Your carry-on luggage is too large.
Your flight is delayed. (Its late.)
Your flight is cancelled. (You must rebook a new flight)
Your ticket/ Your passport is expired.
Commands and questions at the Security Checkpoint:
Boarding pass, please.
ID please.
Spread your arms out please.
Take your shoes off.
Open your bag.
Take off/remove your belt.
Do you have any change in your pockets?
Do you have any metals?
Do you have any food/produce?
Do you have any liquids or medicine?
Walk through.
You must throw out all food or beverages.
Questions YOU may need to ask:
Is my flight on time?
When should I be at the gate?
Where is the boarding gate?
Can I get a window seat?
Is my connection on time?
Where do I collect my baggage?
Where can I find a taxi?
Where is the departure gate?
Where is the arrival gate?
Where is the check-in desk for .airlines?
Where is the domestics level?
Where is the international level?

departures: flights that are leaving this airport

arrivals: flights that are landing at this airport
e-ticket: a ticket you purchased online and printed from your computer
aisle seat: a seat next to the long walking path on the plane
boarding pass: the ticket you give at the gates (has your seat number)
belt: clothing item that holds up pants (sets off metal detector)
metals: items such as jewellery, coins, belt buckles, knives, keys
liquids: beverages
expired: no longer useful (the date has passed)
check-in: show your ticket and ID and hand in your baggage
connection: the point where your plane lands and you must catch another plane
domestic: in the same country as the airport
international: in a different country than the airport

LISTENING COMPREHENSION AT THE CHECK IN SITUATION 1

1. How many people travel?
_______________________________________________
2. Do the passengers have passport?
_________________________________________
3. Do passengers have possession of their luggage since they packed?
______________
4. What kind of seat would passengers prefer?
_________________________________
5. Where are their seats?
__________________________________________________
6. What time will they start boarding before departure flight?
_____________________
7. Where is the gate 21?
___________________________________________________
 At the Airport - Interactive Practice
A: "Welcome. May I have your tickets?"
B: "Here you go."
A: "Is anybody else traveling with you two?"
B: "No. It's just us."
A: "Do you have your passports with you?"
B: "Yes. Here it is."
A: "I'm going to ask you a series of questions. Please respond with a yes or a no."
B: "Ok."
A: "Did someone you do not know ask you to take something on the plane with you?"
B: "No."
A: "Did you have possession of your luggage since you packed?"
B: "Yes."
A: "Did you leave your luggage unattended at all in the airport?"
B: "No."
A: "Are you carrying any weapons or firearms?"
B: "No."
A: "Are you carrying any flammable material?"
B: "No."
A: "Do you have any perishable food items?"
B: "No."
A: "Great. Can you place your baggage over here?"
B: "Sure."
A: "Would you like an aisle or a window seat?"
B: "Window seat please."
A: "Ok. I am placing you two in 21A and 21B. The gate number is C2. It is on the bottom of the
ticket. They will start boarding 20 minutes before the departure time. C2 is located around the
corner through the hall. Thank you."
B: "Can you point me to gate C2?"
A: "Sure. It's that way. Around that corner."
B: "Great. Thank you."
 LISTENING COMPREHENSION AT THE CHECK IN SITUATION 2
1. What kind of ticket does the passenger have?
_________________________________
2. Whit whom does the Frank travel?
_________________________________________
3. What does Frank give to prove that his daughter is under two years?
_______________
4. What kind of seat does Frank want and why?
_________________________________
5. How would they check the stroller?
_________________________________________
6. What kind of luggage is Franks knapsack?
___________________________________

At the Check In situation

Check-in Assistant: Hello. Are you flying to St. Martin today?
Passenger: Yes, I have my ticket here.
Check-in: Great. I'll need to see your passport as well.
Passenger: I have an e-ticket. Uh...is this the part you need?
Check-in: Actually I just need your name and I can find you on the computer.
Passenger: Oh okay. It's Bates. Frank Bates.
Check-in: Great. Here we are. Oh, you're travelling with an infant today.
Passenger: Yes, my daughter Mia. She's 14 months.
Check-in: Okay. I'll need to see your daughter's birth certificate to prove that she is under two
years of age.
Passenger: Here you are. Say, would we be able to get an aisle seat? I may have to walk her
around if she gets fussy.
Check-in: Sure. I'll put you near the washroom too.
Passenger: Thanks. Can I take my stroller to the gate?
Check-in: Yes, we'll check it in the over-sized luggage after you board. Are you just checking
these two bags today?
Passenger: Yes, I'll take my knapsack as my carry-on.
Check-in: Did you pack these bags yourself?
Passenger: Yes.
Check-in: Okay. Here is your boarding pass. Be at the gate one hour prior to boarding time. You
will be able to preboard because you are traveling with an infant. Our flight crew will have some
special instructions for take-off and landing.
 People who love to eat are always the best people

Go through the main FOOD GROUPS with some examples that you would find on a restaurant
menu.
Red Meat Beef (Cow), Lamb, Pork (Pig)
White Meat (Poultry)- Chicken, Turkey
Fish Salmon, Sardines, Tuna, Swordfish
Shellfish Crab, Shrimps, Lobster
Vegetables Spinach, Zucchini, Carrots, Potatoes, Peas, Beans

How would you like your meat, sir?

If someone wants a steak, they may ask for it to be cooked rare, medium-rare, medium or
well-done.

How is the food cooked?

Fish, meat and vegetables can be pan-fried, grilled and baked
Vegetables can be boiled
Potatoes can be fried, baked and mashed

Would you like some mineral water, sir?

The customer has the choice of still or sparkling water. A lot of people now ask for a jug of tap
water instead of bottled water.
Here is the menu. Would madam like to see the wine list? We have some excellent red and
white wines. However, our house wines are particularly good.
After a good meal, the customer might finish their meal with coffee and liquors like brandy,
whiskey and so on.

How is the menu divided?

Some people like to begin their meal with a starter followed by a main course with side orders
of vegetables and potatoes and often finish with dessert. Most people find that a three-course
meal is enough for them. However, on special occasions its great to have a five-course meal
with cold starter, soup, main course, cheese and biscuits and dessert.

Whats on the table?

The typical table setting in a restaurant would have a fork, a knife, a spoon, glasses and a table
napkin. There might also be a side plate for the bread. The main plate will arrive normally with
food. Of course a bowl would be better if youre having soup and a pasta bowl that is wider and
flatter is recommended.

Could we have the bill, please?

If the customers are particularly happy with the service they received, they will often leave a tip.
 At the restaurant situation 1

Asking for a table

John: Table for one, please.
Waiter: Follow me, Sir.

Ordering your food Situation 1:

John: Can I have the menu?
Waiter: Here it is, Sir.
John: What do you recommend?
Waiter: The Grilled Chicken with Tomato Sauce is a good choice.
John: Hmm...It sounds like a good idea. Ill have the Chicken and a glass of wine, please.
Waiter: Sure. Ill be right back with your order.

Ordering your food Situation 2

Waiter: Would you like to order now, Sir?
John: Yes, Id like The Spicy Chicken and Vegetables, please.
Waiter: Would you like something to drink?
John: Ill have an orange juice.
Waiter: Im afraid were out of oranges, Sir.
John: Thats okay, just bring me the Iced Tea instead.
Waiter: Yes, Sir. Ill be right back.

Paying the bill

John: Could I have the bill?
Waiter: In a minute, sir. Are you paying with a card or cash? / Card or cash?
John: Yes, MasterCard.
Waiter: There you are.

THE ACCIDENT

Freda Hi Lena. Have you heard what happened to Kate?

Lena No! ____________________ it anything bad?
Freda Actually, yes! She fell and broke her leg.
Lena That's terrible! ____________________ did it happen?
She was cleaning her windows and slipped. They sent her home from hospital
Freda
only yesterday.
Lena ____________________ you going to visit her?
 Yes! I'll call her to find out if it's okay to come. ____________________ you
Freda
want to come with me?
Lena Yes, of course. _________________ time would you like to go?
Freda About 8:00 o'clock. Come to my house first because I live nearer to her.
Lena That's fine. I'll see you this evening if Kate wants us to come.

Sleep for Your Health

You may eat properly and do exercise, but if you don't get enough sleep, you threaten your
health. Lack of sleep not only affects concentration and alertness, it also increases the risk of
getting different diseases. Millions of people don't sleep well. But many of them think that sleep
problems are natural. They suffer for many years before they finally ask for help.

Here are some tips to improve sleep:

Go to bed only when you really feel tired.
Don't read, watch television or use your computer in bed. These are waking activities.
Try not to take a nap during the day, even if you feel tired.
Try to avoid any physical work or activity late in the evening.
If you don't fall asleep within 20 minutes, get up and relax in another room. Do
something calming until you're tired enough to go back to bed.
If you are still thinking about daytime problems, listening to quiet music for a while may
be helpful.
Take a warm bath to calm down.
Drink hot milk before going to bed.
Practice relaxation exercises before you go to bed. Breathe in slowly and deeply for four
seconds, and then breathe out for another four seconds. Tense and then relax your
muscles a few times.
If none of these help, going to a doctor is the best way to get your sleep regular again.
A lot of people suffer from lack of sleep, but most of them think it is ____________________
and do not look for help. They do not realize that not sleeping well ____________________
their risk of getting diseases and decreases ____________________ and alertness.
The article offers several ____________________ that may help people to improve their
sleep. Doctors recommend not to watch ____________________ or use a computer in bed.
Reading is also a waking ____________________. Those, who want to sleep well at night,
should not take a nap in the daytime and should ____________________ physical work in the
evening. On the contrary, specialists advise you to relax: listen to ____________________, take
a warm bath, or drink hot milk before going to bed. ____________________ exercises are also
good. But if these tips dont ____________________, it is better to visit a doctor.

HOMEWORK:

I At the restaurant
bill/bottle/dessert/ drinks/fish and chips/ menu/ problem/ order/table/ thank you/hungry

Guest: A _________________ for two, please.

Waiter: Yes of course, no _________________.
Guest: _________________.
Waiter: Here you go. Would you like to see the _________________.
Guest: Yes please. I am very _________________.
Waiter: Are you ready to _________________?
Guest: Wed like _________________, please.
Waiter: Would you like any _________________?
Guest: An orange juice, a coke and a _________________ of red wine.
Waiter: Would you like a _________________?
Guest: No thank you. Could we have the _________________, please?