Survey

Part A: There are a number of questions presented here about your demographic status. Please
choose the best answer which fits you.

Question One

Please choose your age

18 to 25 years of age
26 to 35 years of age
36 to 40 years of age
45 to 55 years of age
55 and above

Question Two

Please choose your gender:

Male
Female

Question Three

Please choose your marital status:

Married
Not married

Question Four

Please choose your location:

Almaty
Astana
Omsk
Petropavl
Karaganda
Taraz
Other parts
Question Four

Please choose your education:

High School qualification

Foundation level
Diploma level
Bachelors Degree level
Masters Degree level
PhD level

Question Five

Please choose your income:

Below USD 500 per month

Between USD 500-1500 per month
Between USD 1500-2500 per month
Between USD 2500-3500 per month
Between USD 3500-4000 per month
Between USD 4000-4500 per month
Between USD 4500-5000 per month
Above USD 5000 per month
No Income presently
Part B: Please answer all the questions provided in the scales below by choosing one answer
for each question.

Dependent Variable Scale:

Supply Chain Management and Information Technology

Strongly Agree Neutral Disagree Strongly

Agree Disagree
Effective SCM is very 5 4 3 2 1
important in ensuring the
free and efficient flow of the
distribution channel of an
organization, from supplier
to the consumer
Effective SCM ensures an 5 4 3 2 1
effectively performing
organization and it helps to
improve organizational
competitiveness
IT helps to enhance the SCM 5 4 3 2 1
function of the organization
by enhancing product flow,
information flow and
financial flow
The use of IT within the SCM 5 4 3 2 1
of the organization ensures
higher efficiency, reduced
costs and increased outputs
IT supported SCM also 5 4 3 2 1
ensures better cooperation,
lower delays and increased
profits
Effective IT applications for 5 4 3 2 1
the SCM include Electronic
Data Interchange, Bar Code
Technology, Data
Warehousing and Enterprise
Resource Planning
 Independent Variable Scale:
Transparency

Strongly Agree Neutral Disagree Strongly

Agree Disagree
IT helps to improve the 5 4 3 2 1
transparency of the firms
supply chain

Wireless technologies and 5 4 3 2 1

cloud computing improves
the accuracy and efficiency
of the supply chain
Hand-held mobile devices 5 4 3 2 1
facilitate efficient delivery
and real-time transportation
monitoring and this helps
managers to identify
operational issues within the
supply chain
CRM technology helps 5 4 3 2 1
provide higher visibility of
the supply chain operations
and it helps managers to
identify inefficiencies in the
supply chain
RFID devices 5 4 3 2 1
facilitate automatic
identification and data
capture activities, thereby
reducing the manual
processes which are error-
prone

IT tools allow real-time 5 4 3 2 1

access and dissemination of
up-to-date information across
the supply chain and this
enhances transparency and
efficiency of the supply chain
 Independent Variable Scale:
Communications

Strongly Agree Neutral Disagree Strongly

Agree Disagree
Mobile IT technologies and 5 4 3 2 1
real time communication
produce higher unity and
development in the supply
chain between the internal
and external members of the
organization

IT technology in the supply 5 4 3 2 1

chain helps with product
tracking and product
delivery, thereby increasing
customer satisfaction in the
supply chain
IT tools reduce intermittency 5 4 3 2 1
and enhance information in
the supply chain and this
results in better supplier and
customer relationships
IT tools helps supply chain 5 4 3 2 1
managers to create best
practices that facilitate the
flow of supply chain
information of various
formats and structures
IT helps enhance SCM by 5 4 3 2 1
allowing for accurate,
complete and precise
information flow which helps
to avoid missed opportunities
and risks
IT helps to correct 5 4 3 2 1
information distortion and
miscommunications, thereby
promoting higher
collaboration and better
relationship value among all
the main stakeholders of the
supply chain
 Independent Variable Scale:
Collaborations

Strongly Agree Neutral Disagree Strongly

Agree Disagree
IT facilitates effective 5 4 3 2 1
collaboration between the
organization and its supply
chain partners by allowing
them to freely share
important information in real
time

IT facilitates transaction 5 4 3 2 1
integration by automating
business processes and
transactions by utilizing EDI
and a combination of the
Internet and other proprietary
tools
IT facilitates the exchange of 5 4 3 2 1
various transactional data
like sales orders, purchase
order, work orders, Point of
Sale (POS) information,
credit and debit notes,
invoices and payments
IT tools like EDI, Internet 5 4 3 2 1
and proprietary tools can
provide information which
can help SCM managers and
partners to make effective
decisions
IT helps supply chain 5 4 3 2 1
managers improve the
accuracy of forecasts,
improve strength of the
supply chain relationships,
improves sales and
operational planning,
enhances direct material
procurement, accelerates
demand plans and resolves
issues relating to very supply
chain events
IT enhances the SCM 5 4 3 2 1
collaboration in a way that
results in improved quality of
knowledge in the supply
chain, thereby achieving
lower levels of inventory,
higher inventory turns, lower
transportation costs, lower
warehousing costs, lower out
of stock levels and shorter
lead times
 Independent Variable Scale:
Procurement

Strongly Agree Neutral Disagree Strongly

Agree Disagree
IT has a very important role 5 4 3 2 1
in enhancing procurement
within the supply chain

IT supported procurement 5 4 3 2 1
assists with online
purchasing and provides a
very effective and organized
method of ensure a wide and
open line of communication
between the organization and
the suppliers
E-procurement assists with 5 4 3 2 1
the process of decision
making by ensuring that
relevant information is
organized properly
An effective e-procurement 5 4 3 2 1
system reduces inventory
levels and links the firms
processes directly with the
suppliers, while managing
interactions between them.
E-procurement provides 5 4 3 2 1
built-in monitoring tools
which are able to control
costs and also ensure greater
supplier performance
E-procurement allows the 5 4 3 2 1
supply chain managers to
enhance competitiveness and
profitability of the
organization by allowing
them to focus the attention of
the top-management
attention on important supply
chain issues