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Frequenc

Defect y Cumulative %
Labels rumpled or missing 29 48.33% 48%
Over- or underfilled jars 18 30.00% 78%
Lumps of unmixed product 7 11.67% 90%
Jar lids did not seal 6 10.00% 100%
60 100%
Frequen

29

18
Defect Frequency Cumulative %
Labels rumpled or missing 29 48%
Over- or underfilled jars 18 78% n
g rs
i ja
Lumps of unmixed product 7 90% ss
i ed
m ll
Jar lids did not seal 6 100% o
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O
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Chart Title
35 120%

Frequency 30
100% 100%
90%
29

25
78% 80%
18

20
60%
7

6
15
48%
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La Lu

Frequency Cumul ative %


PROBLEM FREQUENCY cumulative
Pizza arrives late 35 44% 44%
Topping is stuck to box 17 21% 65%
Wrong topping or combination 9 11% 76%
Wrong style of crust 6 8% 84% 40
35
pizza never arrives 6 8% 91% 30
25
wrong size 4 5% 96% 20
pizza is partially eaten 3 4% 100% 15
10
80 100% 200% 5
0

Axis Title
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PROBLEM FREQUENCY cumulative Pi
z g g
o
Cha ng
n n ro
p pi pi W
Pizza arrives late 35 44% 40 To to
p
35
Topping is stuck to box 17 65% 30 ng
25 ro 76%
W 65%
Wrong topping or combination 9 76% 20
15 44%
Wrong style of crust 6 84% 10
5
pizza never arrives 6 91% 0
wrong size 4 96% FR

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FREQUEN
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0 Axis Title
5 20%
0 0%
FREQUENCY
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FREQUENCY cumulative
Step No. Time (min)Distance (ft) Ope Trans Inspect Del Store Step Description
1 0.8 50 X Direct customer into service bay
2 1.8 X Record name and desired service
3 2.3 X Open hood, verify engine type, inspect
4 0.8 0.3 X Walk to customer in waiting area
5 0.6 X Recommend additional services
6 0.7 X Wait for customer decision
7 0.9 70 X Walk to storeroom
8 1.9 X Look up filter number(s)
9 0.4 X Check filter number(s)
10 0.6 50 X Carry filter(s) to service pit
11 4.2 X Perform under-car services
12 0.7 40 X Climb from pit, walk to automobile
13 2.7 X Fill engine with oil, start engine
14 1.3 X Inspect for leaks
15 0.5 40 X Walk to pit
16 1 X Inspect for leaks
17 3 X Clean and organize work area
18 0.7 80 X Return to auto, drive from bay
19 0.3 X Park the car
20 0.5 60 X Walk to customer waiting area
21 2.3 X Total charges, receive payment
stomer into service bay
ame and desired service
od, verify engine type, inspect hoses, check fluids
ustomer in waiting area
end additional services
customer decision

filter number(s)
er number(s)
er(s) to service pit
under-car services
m pit, walk to automobile
e with oil, start engine

d organize work area


auto, drive from bay

ustomer waiting area


rges, receive payment

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