Crystal A.

Hill
Crystal_Hill@live.com - 970-590-9296 - Wichita, KS 67212

Objective
To obtain a position that will continue to utilize my experience in driving great results with my strength in communication, planning
and organization and the ability to learn outside of retail management.

Summary
- Highly organized team player with ability to plan, prioritize, and handle multiple tasks while maintaining details to manage
complex projects under aggressive timelines to ensure successful completion
- Strong communication and presentations skills to communicate with a variety of audiences effectively and the natural ability to
establish consensus among cross functional lines to drive forward positive change
- Strong ambition to succeed with a commitment to excellence and perfection with initiative, creativity, and openness to learn
- Keen instincts to quickly effect change and improvement with key expertise in visualizing, designing, and executing process

Professional Experience
Target Department Store August 2009-Present
Executive Team Leader Human Resources and Salesfloor
Top Performer District Honors and High Potential Strong Contributor
- Responsible for Human Resources including recruiting, interviewing, orientation, training and development, retention, payroll and
documentation, and benefits and compensation while in accordance with State and Federal Laws
- Ensure performance of associates with succession planning, talent and performance management including terminations
- Assess and report the effectiveness of methods and changes applied to store operations or processes with statistical performance
- Identify and address store priorities as the store leader to maximize sales and profit and ensure a positive guest experience.
- Manage, operate, and merchandise an efficient sales floor with annual sales of over $45 million and more then 120 associates
Identified top and bottom sales departments and generated action plans to address sales opportunities.
- Achieved Golden Contribution/Top 20% of Stores in metrics such as sales to plan, profit and loss, budget controls, retention,
operational performance, and payroll management

Kohls March 2005- August 2009

District Holiday Hero Award, Outstanding Leadership Award, ASM of the Year, and Top Performer District Honors
- Lead and actively participated in projects with cross-functional and multi-location teams. Encompassed survey results from multiple
stores and stream lined communication. Analyzed trends and developed plans to increase results consistently
- Effectively controlled payroll to 14 months made consecutively to goals and reduced yearly shortage percentage to .44%
- Effectively ran $25 million store with an average of 120 associates to 3% over comp sales verses previous year, an 11%
increase in Credit Solicitation to goal and 21% under turnover goal by creating and implementing recognition programs
- Identify and address store priorities as the store leader to maximize sales and profit and ensure a positive guest experience.

Mervyns Target Corporation June 2003-March 2005

Executive Team Leader
Great Team Hero Award and Rookie of the Year
- Manage, operate, and merchandise three departments with volume ranging from $2 to $9 million
- Select and manage a group of 35-55 team members to performance standards and morale
- Responsible for all store operations determining profit/loss, ensuring customer service standards, and achieving sales goals
- Budget controls and execution of essential processes during fourth quarter
- Serve as the Store Team Leader in their absence
- Responsible for recruiting college graduates and Intern Sponsor to ensure success of candidates and future offers

King Soopers Pharmacy June 1998-August 2003

Certified Pharmacy Technician
- Continuous customer service while patients drop off and pick up prescriptions while maintaining confidentiality
- Filling and labeling prescriptions, associated paperwork, compliance, insurance billing, and communication to pharmacy providers

Education
University of Northern Colorado Graduation May 2003
Bachelor of Science in Business Administration Emphasis in Marketing/Management GPA 3.75
- Qualified for Deans List for academic performance total of seven semesters
- Member of American Marketing Association, Sales Committee, and Marketing Club
- Nationally accredited for research on business plan for exploratory for profit business