Contact www.solvedcare.

com for best and lowest cost solution or email

solvedcare@gmail.com

Compensation Management V2

Assignment A
Q1) Explain the importance of self awareness in building self concept.
Q2) What are the techniques of managing emotions at work? Explain.
Q3) What do you understand by attitude? Job related attitudes are significant for
understanding Organizational Behaviour . Explain
Q5) Answer any three of the following.
a) Components of Attitudes
b) Concept of Emotional Intelligence
c) Eustress and distress
d) Johari Window
e) Listening Process
Q7) Explain the different behaviour styles for handling conflict?
Q8) Explain Type A and Type B Personality traits

Assignment B
CASE STUDY
Coping Strategies
This stress audit case study is about Company A, a 100-year-old UK manufacturing
organization. The company employs 15,000 people and operates on 50 sites. It
primarily supplies the agricultural machinery markets.
The company set itself the objective of pulling itself out of a stagnant loss-
making situation and to regain market dominance. It set out to accomplish this by
completely redesigning its manufacturing techniques through lessons learnt from
Japanese companies. The company also implemented a large-scale programme of
organizational restructuring involving decentralization and the establishment of
cost centers. However, the payoffs were not as great as expected, even after
several years of development.
The programme of large-scale change, in the context of an already ailing business
had improved performance at a slower than expected rate. Individuals were
experiencing stress also. Changes were being implemented and performance was being
improved slowly but at a high personal cost (in terms of health) and high
organization cost (in terms of disappointing efficiency increases).
Senior managers presumed that middle managers were experiencing the worst stress,
being caught between upper management and the work force. A stress audit was
conducted with middle managers at each site. The hypothesis was confirmed by the
stress audit. An analysis of the stress audit results indicated that stress levels
were greater than expected and that many middle managers had adopted stressed
styles of behaviour. The stress audit revealed that many of the middle managers
perceived also that several of the changes going on around them were outside their
influence or control.
Analysis of stress sources and stress coping strategies employed by the middle
managers revealed that the organizational development effort itself had the effect
of being a source of stress. This in turn made it difficult for people to cope with
the change of working practices.
The organization decided therefore to implement additional programmes of stress
counseling, and to address the issues of roll clarity and participation in change
planning. The latter were seen as complimentary inputs to the development process.
Efficiency gains and a reduction of stress were realized as a result.

1. Based on the above case study, what steps the company should take to reduce
Organisational stress? .
Assignment C

1. Which of the following best explains why an employee behaves as s/he does?

a. The environment is the most important consideration in understanding individual

employee behavior.
b. Both the environment and individual differences are important considerations in
understanding individual employee behavior.
c. Neither the environment nor individual differences are important considerations
in understanding individual employee behavior.
d. Employee personality and attitudes are primarily dictated by the environment.

2. Environmental stressors include--- .

a. Physical factors
b. Economical factors
c. Technological Factors
d. All of the above

3. The behavioural outcomes of stress can include

a. Poor memory
b. Absenteeism
c. Burnout
d. Depression

4. Inter personal Intelligence is the ability to

a. Understand other people

b. Understand one self
c. Understand organization
d. None of the above

5. Intra Personal Intelligence is a correlative activity

a. Turned inward
b. Turned outward
c. Turned around
d. All of above

6. Recognizing emotions of others

a. Empathy
b. Sympathy
c. Understanding self
d. Understanding others

7. Listening process is

a. Leveling
b. Sharpening
c. Assimilation
d. All of the above

8. People who go through life watching it around them are:

a. Critics
b. Spectators
c. Players
d. None of the above

9. Your five senses and past experiences create your.

a. Thoughts
b. Feelings
c. Perception
d. Expectation

10. Critics usually have a _____________attitude about life.

a. Positive
b. Negative
c. Neutral
d. None

11. The physical presence but the mental absence of the listener can be defined
as---
a. Marginal listening
b. Passive Listening
c. Projective listening
d. Sensitive Listening

12. Levelling and assimilation takes place in__________ Listening. .

a. Passive
b. Marginal
c. Active
d. Empathetic

13. Which is a deterrent to listening Process?

a. Lack of interest.
b. Stress.
c. Fear.
d. All of the above.

14. _____________component represents the beliefs of a person about an attitude

object. .
a. Affective
b. Cognitive
c. overt
d. None of the above

15. Self esteem has ________interrelated aspects.

a. Many
b. Two
c. No
d. One

16. Absenteeism is an outcome of _________symptoms.

a. Emotional
b. Physiological
c. Behavioural
d. Physical

17. Behaviour style for handling any situation should be---

a. Assertive
b. Non Assertive
c. Aggressive
d. Tactfully

18. ___________ people attempt to get what they want by making others feel sorry or
guilty.
a. Aggressive
b. Manipulative
c. Passive
d. Submissive

19. ---------------------is empathetic Listening

a. Sympathetic
b. Sensitive
c. Active
d. Projective

20. Our tendency to seek out the company of others, even if we do not feel
particularly close them, is known as ---

a. Social cognition
b. Relationship
c. Attraction
d. Affiliation

21. Which of the four components of social support does NOT correspond to
information-giving or anxiety reduction?

a. Instrumental Support
b. Informational Support
c. Emotional Support
d. Appraisal Support

22. When compared to people who are less physically attractive, attractive people
are viewed as being---

a. More Sociable
b. less assertive
c. High in integrity
d. In Worse Mental Health

23. Characteristics of attitude is---

a. Valence.
b. Multiplexity.
c. Centrality.
d. All of the above.

24. Stressors at workplace is termed as---?

a. Organisational Stress.
b. Family Stress.
c. Physical Stress.
d. None of the above.

25. Eustress is---:

a. Good Stress.
b. Bad Stress.
c. Neutral Stress.
d. All of the above.

26. Factors affecting Organizational Effectiveness are---

a. Overall Performance
b. Productivity
c. Flexibility and Adaption
d. All of the above

27. Consequences of stress can be---

a. Physical
b. Psychological
c. Behavioral
d. All of the above

28. The stage of stress where maximum adaption is when the individual restores the
equilibrium---

a. Alarm
b. Resistance
c. Exhaustion
d. None of the above

29. ______________occurs when we feel insecure, inadequate, helpless or desperate.?

a. Eustress
b. Distress
c. Physiological Stress
d. Psychological Stress

30. There are _____________types of Personality---

a. Three.
b. Two.
c. Multiple.
d. Four.

31. Type b Personality is---

a. Patient
b. Rude
c. Competitive
d. Aggressive

32. _______________method does not require the use of judges in scaling the
statements.
a. Thurstone Attitude Scale.
b. Likerts Scale.
c. Opinion Surveys.
d. Interview.

33. ____________________refers to any incompatibility that an individual might

perceive between two or more his attitudes.

a. Cognitive Dissonance.
b. Workforce Diversity.
c. Behavioural component.
d. None of the above
34. An atmosphere of objectivity and mutual trust can help reduce---
a. Eustress.
b. Distress.
c. Environmental stress.
d. Organisational Stress.

35. In alarm stage, the resistance is---

a. Lowered.
b. Exhausted.
c. Medium.
d. Higher.

36. Music---
a. Effects on attitude.
b. Improve morale.
c. Increase Production
d. All of the above

37. Stress results in---

a. Physical deviation.
b. Psychological Deviation.
c. Behavioral Deviations
d. All of the above

38. What is the key word in understanding organization structure?

a. Control
b. Change.
c. Process
d. Delegation

39. Which of the following is true of managers in relationship to conflict?

a. Managers generally encourage low levels of conflict because it improves

performance, up to a certain point.
b. Managers generally ignore conflict
c. Managers attempt to eliminate conflict because the organization rewards them for
keeping conflict out of their area of responsibility.
d. Managers show no consistent attitude toward conflict

40. Organization Structures:

a. affect group behaviour more than individual behavior
b. change rapidly to meet environmental and market change
c. contribute positively to organizational performance
d. can be defined simply as activities that occur rgularly

Contact www.solvedcare.com for best and lowest cost solution or email

solvedcare@gmail.com