Professional Documents
Culture Documents
Session 1
Enhanced IOSA*
History & Introduction
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Primary Goal
Improve Safety
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Background
Enhanced IOSA* as response to industrys feedback
Program change to focus on the implementation aspect of Standards and
ensure continuous conformity
Implementation in a transitioned approach until September 2015
Enhanced IOSA applicable to all renewal audits
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Enhanced IOSA
Priority
In June 2013, IATA Board of Governors mandated E-IOSA for all IOSA
Registered Airlines
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Four Pillars
Enhanced IOSA will facilitate the incorporation of four
pillars in airline operations:
Reliability of
Continuous Focus on
Airlines Quality Auditing
Conformity with Implementation of
Assurance Standardization
IOSA Standards IOSA Standards
Functions
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1. Continuous Conformity
The Operator will conduct internal audits against ISARPs under their
quality assurance program during the 24 month period between the two
renewal audits
Shortly before the recurrent audit (14 days), the operator will submit a
Conformance Report (CR) to the AO, as a record of internal assessments
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2. Focus on Implementation
Through the CR, IOSA auditors will have additional information to confirm
implementation
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AO will validate the internal audit result as part of the assessment of the
operators QA program
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4. Auditing Standardization
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CR Working Tools
IOSA Procedures & Guidance for Airlines Manual (now IOSA Audit
Handbook for Airlines, Ed. 3)
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Implementation Timelines
Develop and Final Program
Online Support Airlines
provide Airline Modifications
Information (Partnership for
Internal Audit
Sessions Quality)
Procedures
September 2015
2013 2014 Implementation
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Questions?
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T-150 Registration
Days Renewal
Last
Renewal
Audit
Audit
Date
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During the Audit, IOSA Auditors will assess the CR contents using selection
of ISARPs
IOSA Auditors will try to understand, how the operator assessed the
ISARPs
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Airlines Role
Internally assess all ISARPs at least once in registration period (24 months)
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19 months 5 months
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Published on www.iata.org/iosa
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1. IOSA Overview
3. Audit Methodology
5. Audit Procedures
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IOSA CR Provisions
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Quality Assurance Provisions
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Quality Assurance Provisions
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IOSA CR Provisions
ORG 3.4.6 If the Operator is currently on the IOSA Registry, the Operator
shall ensure the quality assurance program as specified in ORG 3.4.1
provides for the auditing of the IOSA Standards and Recommended
Practices (ISARPs) a minimum of once during the IOSA registration period.
For internal audits of the ISARPs, the Operator shall have processes that
ensure:
(i) The effective edition of the IOSA Standards Manual (ISM) is utilized;
(ii) Auditor Actions are accomplished by auditors. (GM)
Note: If a new edition of the ISM becomes effective during the first 19
months of the Operator's 24-month IOSA registration period, the Operator
shall take into account all changes that might require additional auditing
(e.g. new or significantly revised ISARPs).
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IOSA CR Provisions
ORG 3.4.7 If the Operator is currently on the IOSA Registry, the Operator shall
have a process for the production of a Conformance Report (CR) that is
certified by the accountable executive (or designated senior management
official) as containing accurate information related to the audit of all ISARPs as
is specified in ORG 3.4.6. The CR shall be submitted in the English language
and include the following:
(i) Completed and signed Declaration of Internal Assessment Completion;
(ii) Record of Internal Auditors;
(iii) Operational Profile;
(iv) List of Document References. (GM)
Note: The IOSA Operator shall submit the completed CR and any
accompanying documents to the Audit Organization (AO) no less than 14 days
prior to the start date of the registration renewal audit. Changes to the CR that
occur after submission to the AO do not require a re-submission of the CR.
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IOSA CR Provisions
ORG 3.4.8 If the Operator is currently on the IOSA Registry, the Operator shall
ensure the Conformance Report produced in accordance with ORG 3.4.7 also
contains information that is specific to the audit of each individual IOSA standard
and recommended practice, to include:
(i) The alpha-numeric identifier;
(ii) Appropriate documentation reference(s) (from the Operator's documentation
system);
(iii) Auditor name(s);
(iv) Audit date(s);
(v) The list of Auditor Actions accomplished by the auditor(s) to assess
implementation;
(vi) If applicable, a description of non-conformance(s) and:
(a) The root cause(s) of non-conformance(s);
(b) The corrective action(s) implemented to address non-conformance(s).
(vii) If applicable, a description of non-applicability (N/A);
(viii) The current status of conformance (documented and implemented). (GM)
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Note: At the option of the Operator, items iii), iv), v) and, as applicable, vi)
may be replaced in the CR with accurate reference(s) to the location(s)
where all such information may be found, either in the Operator's
electronic database as specified in ORG 3.4.14 or in controlled procedural
documents that are defined in audit processes as specified in ORG 3.4.6.
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IOSA CR Provisions
ORG 3.4.13 The Operator shall have a training and qualification program for
auditors that conduct auditing under the quality assurance program as
specified in ORG 3.4.1. Such program shall ensure auditors:
(i) Have the knowledge, skills and work experience needed to effectively
assess areas of the management system and operations that will be audited;
(ii) Maintain an appropriate level of current audit experience;
(iii) Complete initial and continuing auditor training that provides the
knowledge and understanding necessary to effectively conduct audits against:
(a) Applicable regulations and standards;
(b) If the Operator is currently on the IOSA Registry, the ISARPs.
(iv) Are evaluated on a periodic basis. (GM)
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IOSA CR Provisions
ORG 3.4.14 The Operator shall have an electronic database to ensure the
effective management of information and data associated with audits
conducted under the quality assurance program. Such database shall
include:
(i) Information and data derived from audits of the management system,
and operations and maintenance functions, as specified in ORG 3.4.1;
(ii) Information that is specific to the audit of each individual IOSA
standard and recommended practice as specified in ORG 3.4.8. (GM)
An operator may conform to ORG 3.4.14 i) through Active
Implementation as long as the implementation Action Plan (IAP) projects
conformance on or before 1 September 2018.
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Questions?
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