COMPANY PROFILE

Contents

… About Data Synergo

… Our Approach
… Our Solutions
… Contact Centre Services
† Outbound services
† Inbound & Other services

… Our Key Clients

… Contact
Feel like you are 
looking for a 
needle in a
needle in a 
haystack? 
Or barking up the  
wrong tree?
wrong tree? 
We help you manage your customer life cycle

Marketing
g Responders
p / Tele-qualification
q Qualified Passed to
Message Prospects Lead sales/marketing

From marketing messaging stage to

converting prospects into a qualified
l d/
lead/customer
t
 About us
Data Synergo works with data to offer you customised solutions for your
marketing and customer management requirements.

Data Synergo
y g p provides practical
p solutions for bridging
g g the business
relationship between clients and their customers.

We improve the way your data works for you,

by providing additional intelligence and insights into
your customers, and to deliver tactical information
that can help with identifying potential leads.

Data Synergo is registered with the

Ministry of Finance, Malaysia.
Our approach
pp
We employ a unique methodology to deliver the best results to you, our client
1. Understanding the business need
We take on a consultative approach in understanding your business needs at
everyy stage
g of the customer life cycle.
y
2. Tailoring the solution
Our ability to use multi channel engagement models will ensure that a solution
made to respond to the specific objectives are employed.
employed
3. Agent training and brand engagement
We train our agents not only in contact centre skills but also immerse them in the
clients’
li ’ brand
b d to ensure they
h consistently
i l deliver
d li to the
h standards
d d required.
i d
Our approach
pp
4. Campaign delivery
We ensure that all our campaigns are delivered to meet the set objectives and
are managed every step of the process by experienced project managers.
5. Evaluation and enhancement
We understand the importance of evaluating the effectiveness of the campaign,
and will introduce new efficiencies in the process, even during the course of the
campaign. We act proactively to deliver improved business performance.
Our Solutions
… Customer acquisition
… Customer servicing
… Customer growth
… Customer retention
 Our services
Because each customer is equally
q y important
p at every
y stage
g of the customer life
cycle, we can support various programs via a multi channel approach. We
are able to customise touch points and channels to garner the best results.

Our services encompass the following: Development of

offering
… Contact center
… Data capture Targeting &
Marketing

… Fulfilment CRM
Sales

Cycle

Retention & Superior

Win Back experience
Contact Centre Services
Our contact center can support
pp multiple
p programmes,
p g and
multiple channels, depending on the objectives of the
programme.

Outbound Solutions Inbound Solutions

… Lead Generation … Customer Information & Services
… Appointment setting … Advertising Campaign Support
… Marketing campaign follow up … Feedback Handling
… Event registration and follow up
… Tele Surveying
… Data Profiling
… List Scrubbing
Outbound services
… Lead Generation
Making outbound calls to contact an identified target group for promotional or
marketing based events or sales lead generation
… Appointment setting
S i appointments
Setting i for
f sales
l
… Marketing campaign follow up
… Event registration and follow up
Obtaining registrations for events
… Surveying
Executing market research, surveys and polling
… Data Profiling
List building / appending
… List Scrubbing
to verifyy and update
p customer information database
Inbound & Other services
Inbound
… Customer Information & Services
Providing customers with information about products and services
… Advertising Campaign Support
Providing products and services information and sales support
… Feedback Handling
Serving as client's feedback handling and suggestion center
Other
… Data Entry
Providing data entry services based on various data form i.e. customer inquiry form, survey
form, and printed summary data sheet
… E-Direct Mail and Fax Delivery
Providing Email or fax distribution
… Fulfillment
Ensuring your product is delivered to your customer on time
Our key
y clients
Th k you
Thank
For more information
information, contact us at
at:
T: +603 7805 1978
E: info@datasynergo.com
Confidentiality
y Statement

• The information, concepts and ideas contained in this document are confidential and are the proprietary
information of Data Synergo Sdn Bhd. We provide them to you for the sole purpose of enabling you to
evaluate our offering.

• This document is submitted on the understanding that you will maintain the contents in the strictest confidence
that you will not disclose the said information, concepts and ideas to any third party, without the consent of
Data Synergo Sdn Bhd. And that you will not disclose the contents or any part of them to anyone other
than those within your organizations who have a need to know them.

• Data Synergo Sdn Bhd reciprocally acknowledges that all information received from you for the
preparation of this document is confidential and shall not be used for any purpose other than the
preparation of this document. And that it shall not, without your consent, be copied to or circulated among
persons other than those employed by Data Synergo Sdn Bhd who have a need to know.