Professional Documents
Culture Documents
Studying books and merely passing exams is not worth, the education, knowledge
and experience is incomplete without being exposed to what is happening in real.
In order to make students competent enough to face real world, there is a
requirement of course for undergoing training for six to eight weeks with some
reputed organization. This exposure to real life situation gives an insight to the
students the kind of pressure and problems they can expect to face during their
career.
For the requirement of undergoing training I sent my request for training to HDFC
BANK and fortunately it was accepted. I was assigned the project a study of
investment behavior of people in respect to demographic features i.e. Age and
Occupation.
There are lot many investment avenues are available these days to invest money
like Insurance, Bank Deposits, Equity Market etc. The report studies the various
investment avenues preferred by people and the various factors like Age and
Occupation that influence the investment behavior of people.
While gross NPA reflects the quality of the loans made by banks, net NPA shows the
actual burden of banks. Now it is increasingly evident that the major defaulters are the big
borrowers coming from the non-priority sector. The banks and financial institutions have to take
the initiative to reduce NPAs in a time bound strategic approach.
Public sector banks figure prominently in the debate not only because they dominate
the banking industries, but also since they have much larger NPAs compared with the private
sector banks. This raises a concern in the industry and academia because it is generally felt that
NPAs reduce the profitability of a banks, weaken its financial health and erode its solvency.
For the recovery of NPAs a broad framework has evolved for the management of
NPAs under which several options are provided for debt recovery and restructuring. Banks and
FIs have the freedom to design and implement their own policies for recovery and write-off
incorporating compromise and negotiated settlements.
Non performing asset means an asset or account of borrower ,which has been classified by bank
or financial institution as sub standard , doubtful or loss asset, in accordance with the direction
or guidelines relating to assets classification issued by RBI .
An amount due under any credit facility is treated as past due when it is not been paid within
30 days from the due date. Due to the improvement in the payment and settlement system,
recovery climate, up gradation of technology in the banking system etc, it was decided to dispense
with past due concept, with effect from March 31, 2001. Accordingly as from that date,
ii. The account remains out of order for a period of more than 180 days ,in
respect of an overdraft/cash credit (OD/CC)
iii. The bill remains overdue for a period of more than 180 days in case of bill
purchased or discounted.
iv. Interest and/or principal remains overdue for two harvest season but for a
period not exceeding two half years in case of an advance granted for
agricultural purpose ,and
v. Any amount to be received remains overdue for a period of more than 180
days in respect of other accounts
With a view to moving towards international best practices and to ensure greater
transparency, it has been decided to adopt 90 days overdue norms for
identification of NPAs ,from the year ending March 31,2004,a non performing asset
shell be a loan or an advance where;
ii. The account remains out of order for a period of more than 90 days
,in respect of an overdraft/cash credit (OD/CC)
iii. The bill remains overdue for a period of more than 90 days in case of
bill purchased or discounted.
iv. Interest and/or principal remains overdue for two harvest season but
for a period not exceeding two half years in case of an advance granted
for agricultural purpose ,and
Out of order
Overdue
Any amount due to the bank under any credit facility is overdue if it is not
paid on due date fixed by the bank.
The banking sector has been facing the serious problems of the rising NPAs.
But the problem of NPAs is more in public sector banks when compared to private
sector banks and foreign banks. The NPAs in PSB are growing due to external as
well as internal factors.
EXTERNAL FACTORS :-
----------------------------------
The Govt. has set of numbers of recovery tribunals, which works for
recovery of loans and advances. Due to their negligence and ineffectiveness
in their work the bank suffers the consequence of non-recover, their by
reducing their profitability and liquidity.
Willful Defaults
There are borrowers who are able to payback loans but are
intentionally withdrawing it. These groups of people should be identified and
proper measures should be taken in order to get back the money extended to
them as advances and loans.
Natural calamities
Industrial sickness
Lack of demand
Entrepreneurs in India could not foresee their product demand and starts
production which ultimately piles up their product thus making them unable
to pay back the money they borrow to operate these activities. The banks
recover the amount by selling of their assets, which covers a minimum label.
Thus the banks record the non recovered part as NPAs and has to make
provision for it.
With every new govt. banking sector gets new policies for its
operation. Thus it has to cope with the changing principles and policies for
the regulation of the rising of NPAs.
INTERNAL FACTORS :-
---------------------------------
i. Principles of safety :-
By safety it means that the borrower is in a position to repay the loan both
principal and interest. The repayment of loan depends upon the borrowers:
a. Capacity to pay
b. Willingness to pay
The banker should, there fore take utmost care in ensuring that the enterprise
or business for which a loan is sought is a sound one and the borrower is
capable of carrying it out successfully .he should be a person of integrity and
good character.
Inappropriate technology
Due to inappropriate technology and management information system,
market driven decisions on real time basis can not be taken. Proper MIS and
financial accounting system is not implemented in the banks, which leads to
poor credit collection, thus NPA. All the branches of the bank should be
computerized.
a. From bankers.
b. Enquiry from market/segment of trade, industry, business.
c. From external credit rating agencies.
When bankers give loan, he should analyze the purpose of the loan. To
ensure safety and liquidity, banks should grant loan for productive
purpose only. Bank should analyze the profitability, viability, long term
acceptability of the project while financing.
Poor credit appraisal system
Poor credit appraisal is another factor for the rise in NPAs. Due to poor credit
appraisal the bank gives advances to those who are not able to repay it back.
They should use good credit appraisal to decrease the NPAs.
Managerial deficiencies
The banker should always select the borrower very carefully and should take
tangible assets as security to safe guard its interests. When accepting
securities banks should consider the_
1. Marketability
2. Acceptability
3. Safety
4. Transferability.
Like OSCB suffered loss due to the OTM Cuttack, and Orissa hand
loom industries. The biggest defaulters of OSCB are the OTM
(117.77lakhs), and the handloom sector Orissa hand loom WCS ltd
(2439.60lakhs).
Re loaning process
Due to re loaning to the defaulters and CCBs and PACs, the NPAs of OSCB
is increasing day by day.
1. Owners do not receive a market return on there capital .in the worst case, if
the banks fails, owners loose their assets. In modern times this may affect a
broad pool of shareholders.
2. Depositors do not receive a market return on saving. In the worst case if the
bank fails, depositors loose their assets or uninsured balance.
The three letters Strike terror in banking sector and business circle today. NPA is
short form of Non Performing Asset. The dreaded NPA rule says simply this:
when interest or other due to a bank remains unpaid for more than 90 days, the
entire bank loan automatically turns a non performing asset. The recovery of loan
has always been problem for banks and financial institution. To come out of these
first we need to think is it possible to avoid NPA, no can not be then left is to look
after the factor responsible for it and managing those factors.
As a facilitating measure for smooth transition to 90 days norm, banks have been
advised to move over to charging of interest at monthly rests, by April 1, 2002.
However, the date of classification of an advance as NPA should not be changed on
account of charging of interest at monthly rests. Banks should, therefore, continue
to classify an account as NPA only if the interest charged during any quarter is not
serviced fully within 180 days from the end of the quarter with effect from April 1,
2002 and 90 days from the end of the quarter with effect from March 31, 2004.
Impact of NPA
Profitability:-
NPA means booking of money in terms of bad asset, which
occurred due to wrong choice of client. Because of the money getting
blocked the prodigality of bank decreases not only by the amount of NPA but
NPA lead to opportunity cost also as that much of profit invested in some
return earning project/asset. So NPA doesnt affect current profit but also
future stream of profit, which may lead to loss of some long-term beneficial
opportunity. Another impact of reduction in profitability is low ROI (return
on investment), which adversely affect current earning of bank.
Liquidity:-
Money is getting blocked, decreased profit lead to lack of enough cash at hand
which lead to borrowing money for shot\rtes period of time which lead to additional
cost to the company. Difficulty in operating the functions of bank is another cause
of NPA due to lack of money. Routine payments and dues.
Involvement of management:-
Time and efforts of management is another indirect cost which bank has to bear due
to NPA. Time and efforts of management in handling and managing NPA would
have diverted to some fruitful activities, which would have given good returns. Now
days banks have special employees to deal and handle NPAs, which is additional
cost to the bank.
Credit loss:-
Bank is facing problem of NPA then it adversely affect the value of bank in terms of
market credit. It will lose its goodwill and brand image and credit which have
negative impact to the people who are putting their money in the banks .
A] Internal Factor
B] External Factor
[ A ] Internal Factors:-
Internal Factors are those, which are internal to the bank and are controllable by
banks.
Poor lending decision:
[ B ] External Factors:-
External factors are those, which are external to banks they are not controllable by
banks.
Natural calamities
Industrial sickness
Business failure
Inefficient management
Obsolete technology
Product obsolete
Types of NPA
A] Gross NPA
B] Net NPA
A] Gross NPA:
Gross NPAs are the sum total of all loan assets that are classified as NPAs as per
RBI guidelines as on Balance Sheet date. Gross NPA reflects the quality of the
loans made by banks. It consists of all the non standard assets like as sub-standard,
doubtful, and loss assets.
It can be calculated with the help of following ratio:
Invariably, by the time banks start their efforts to get involved in a revival process,
its too late to retrieve the situation- both in terms of rehabilitation of the project and
recovery of banks dues. Identification of weakness in the very beginning that is :
When the account starts showing first signs of weakness regardless of the fact that it
may not have become NPA, is imperative. Assessment of the potential of revival
may be done on the basis of a techno-economic viability study. Restructuring
should be attempted where, after an objective assessment of the promoters
intention, banks are convinced of a turnaround within a scheduled timeframe. In
respect of totally unviable units as decided by the bank, it is better to facilitate
winding up/ selling of the unit earlier, so as to recover whatever is possible through
legal means before the security position becomes worse.
In this regard banks may consider having Special Investigation of all financial
transaction or business transaction, books of account in order to ascertain real
factors that contributed to sickness of the borrower. Banks may have penal of
technical experts with proven expertise and track record of preparing techno-
economic study of the project of the borrowers.
Longer the delay in response, grater the injury to the account and the asset. Time is
a crucial element in any restructuring or rehabilitation activity. The response
decided on the basis of techno-economic study and promoters commitment, has to
be adequate in terms of extend of additional funding and relaxations etc. under the
restructuring exercise. The package of assistance may be flexible and bank may
look at the exit option.
Management Effectiveness:-
The general perception among borrower is that it is lack of finance that leads to
sickness and NPAs. But this may not be the case all the time. Management
effectiveness in tackling adverse business conditions is a very important aspect that
affects a borrowing units fortunes. A bank may commit additional finance to an
aling unit only after basic viability of the enterprise also in the context of quality of
management is examined and confirmed. Where the default is due to deeper
malady, viability study or investigative audit should be done it will be useful to
have consultant appointed as early as possible to examine this aspect. A proper
techno- economic viability study must thus become the basis on which any future
action can be considered.
Multiple Financing:-
C. In a forum of lenders, the priority of each lender will be different. While one
set of lenders may be willing to wait for a longer time to recover its dues,
another lender may have a much shorter timeframe in mind. So it is possible
that the letter categories of lenders may be willing to exit, even a t a cost by
a discounted settlement of the exposure. Therefore, any plan for
restructuring/rehabilitation may take this aspect into account.
Willful Default :-
A] Lok Adalat and Debt Recovery Tribunal
B] Securitization Act
C] Asset Reconstruction
Lok Adalat:
Inability to Pay
Consortium arrangements:
Asset classification of accounts under consortium should be based on the
record of recovery of the individual member banks and other aspects having a bearing on the recoverability of the
advances. Where the remittances by the borrower under consortium lending arrangements are pooled with one bank
and/or where the bank receiving remittances is not parting with the share of other member banks, the account will be
treated as not serviced in the books of the other member banks and therefore, be treated as NPA. The banks
participating in the consortium should, therefore, arrange to get their share of recovery transferred from the lead bank
or get an express consent from the lead bank for the transfer of their share of recovery, to ensure proper asset
classification in their respective books.
Based on the experience in other countries like the U.K., Thailand, Korea,
etc. of putting in place institutional mechanism for restructuring of corporate debt
and need for a similar mechanism in India, a Corporate Debt Restructuring System
has been evolved, as under :
Objective
The objective of the Corporate Debt Restructuring (CDR) framework is to
ensure timely and transparent mechanism for restructuring of the corporate debts of
viable entities facing problems, outside the purview of BIFR, DRT and other legal
proceedings, for the benefit of all concerned. In particular, the framework will aim
at preserving viable corporate that are affected by certain internal and external
factors and minimize the losses to the creditors and other stakeholders through an
orderly and coordinated restructuring programme.
CHAPTER-2
COMPANY PROFILE
ABOUT HDFC
The Housing Development Finance Corporation Limited (HDFC) was amongst the
first to receive an 'in principle' approval from the Reserve Bank of India (RBI)
to set up a bank in the private sector, as part of the RBI's liberalization of the Indian
Banking Industry in 1994.
The bank was incorporated in August 1994 in the name of 'HDFC Bank
Limited', with its registered office in Mumbai, India. HDFC Bank commenced
operations as a Scheduled Commercial Bank in January 1995.
As of March 31, 2008, the Banks distribution network was at 761 Branches
and 1977 ATMs in 327 cities as against 684 branches and 1,605 ATMs in 320
cities as of March 31, 2007. Against the regulatory approvals for new branches
in hand, the Bank expects to further expand the branch network by around 150
branches by June 30, 2008. During the year, the Bank stepped up retail customer
acquisition with deposit accounts increasing from 6.2 million to 8.7 million and
total cards issued (debit and credit cards) increasing from 7 million to 9.2 million.
PERSONAL BANKING
Mutual Funds
Stock Brokers
Insurance Companies
Commodities Business
Trusts
To acquire by purchase, lease, exchange, hire or otherwise lands & property or any
interest in the same in India.
TITLE:
The basic idea behind undertaking the Grand Project on NPA was to:
To Know the Concept of Non Performing Asset
To know Preventive Measures
To evaluate NPAs (Gross and Net) in different banks.
To analyze financial performance of banks at different level of NPA
To Know the Impact of NPAs
To Know the Reasons for NPAs
SIGNIFICANCE OF THE STUDY
This is a limited study which takes into consideration the responses of 100 people.
This data can be exported to take in the trends across the industry. The significance
for the industry lies in studying these trends that emerge from the study. It is a
rapidly changing and evolving sector. People are only beginning to wake up to its
vast possibilities. A study like this can attempt to guide the future of the industry
based on current trends.
The scope of the study refers to the job that to know about the activities of the
organization. The study means that the analysis of the products of the company on
which he/she has to focus.
Scope of the Study
Concept of Non Performing Asset
Guidelines
Impact of NPAs
Reasons for NPAs
Preventive Measures
Tools to manage NPAs
During the summer training the volunteer need to find out the corporate strategies
of the running company and The mile stone which the company has covered during
its journey. In the summer training, it is necessary for the student that he /she
involve with the experience guys to get the knowledge about the company. That is
how the company has got the success, Or if it is going in the loss, why.
RESEARCH DESIGN
NON-PROBABILITY
Primary Data:
Primary data is basically the live data which I collected on field while doing
cold calls with the Distributor and shopkeeper, customers, I shown them list of
question for which I had required their responses. In some cases I got no
response form their side and than on the basis of my previous experiences I
filled those fields.
Source: Main source for the primary data for the project was questionnaires
which I got filled by the customers or some times filled myself on the basis of
discussion with the customers.
Secondary Data:
1 Internet ,
2 Books
3 Journals ,
4 Newspaper,
5 Annual report,
6 Database available in the library,
7 Catalogues and presentations.
Tools and Techniques:
As no study could be successfully completed without proper tools and techniques,
same with my project. For the better presentation and right explanation I used tools
of statistics and computer very frequently. And I am very thankful to all those tools
for helping me a lot. Basic tools which I used for project from statistics are-
- Bar Charts
- Pie charts
- Tables
bar charts and pie charts are really useful tools for every research to show the result
in a well clear, ease and simple way. Because I used bar charts and pie charts in
project for showing data in a systematic way, so it need not necessary for any
observer to read all the theoretical detail, simple on seeing the charts any body
could know that what is being said.
Technological Tools
Ms-Access
Ms-Word
Above application software of Microsoft helped me a lot in making project more
interactive and productive.
Microsoft-Excel had a great role in my project, it created for me a situation of you
sit and get. I provided it simply all the detail of data and in return it given me all
the relevant information..
SAMPLING METHODOLOGY
Sampling Technique:
Initially, a rough draft was prepared keeping in mind the objective of the research. A
pilot study was done in order to know the accuracy of the Questionnaire.
The final Questionnaire was arrived only after certain important changes were done.
Thus my sampling came out to be judgment and convenient
Sampling Unit:
The respondent who were asked to fill out questionnaires are the sampling units.
These comprise of employees of MNC, Govt. Employees, Self Employed etc.
Sample size:
The sample size was restricted to only 100, which comprised of mainly peoples
from different regions of BHOPAL due to time constraints.
Sampling Area :
CHAPTER-4
DATA ANALYSIS &
INTERPRETATION
Gender:
Classification of Customers Based On Sex
Sex No. of respondents Percentage %
Male 35 35
Female 65 65
total 100 100
Interpretation:
35% of the respondents are male and 65% of the respondents are female.
From the above table we can conclude that, the majority of the respondents were
belongs to female group.
Occupation:
Analysis of Occupation of the Respondents
Interpretation:
20% of the respondents are business, 10% of the respondents are employees,
and 65% of the respondents are house wives, 05% of the respondents are others
group.
Income:
Analysis of Monthly Income of the Respondents
Below 5000 38 38
5001-10000 30 30
10001-15000 21 21
15001 & above 11 11
Total 100 100
Interpretation:
As per the data 38% of the respondents earn per month below 5000, 30% of the
respondents earn 5001 to 10000, 21% of the respondents earn above 10001 to
15000. 11% of the respondents earn 15000 & above. From the above table we can
conclude that majority of the respondents monthly income group of below 5000
and more than 5000 to 10000.
Interpretation:
Only 10% of the respondents said that they know about NON
PERFORMING ASSETS while 90% dont know about NON PERFORMING
ASSETS
Interpretation:
Out of 100 respondent , 95% of the respondents were recommended It is
possible to eliminate totally the npas in the banking business while only 5% told It
is not
Yes 64
No 36
INTERPRETATION
No 22
INTERPRETATION
Out of 100 respondent 78 % respondent are satisfied with the statement that
operating staff should scrutinize the level of inventories/receivables regularly
while only 22% were not satisfied.
No 76
INTERPRETATION
Out of 100 respondent only 24% think large exposure on big corporate or single
project should be avoided
While 76% dont think about that.
Satisfied 45 45%
45.00%
55.00%
INTERPRETATION
45% of the respondents are satisfied with uneven scale of repayment schedule with
higher repayment in the initial years normally is preferred
Satisfied 60 60%
0%
40%
60%
INTERPRETATION
60% of the respondents were think the banks should not only take steps for reducing present
NPAs, but necessary precaution should also be taken to avoid future NPAs . 40% of the
respondents are not satisfied with that statement.
Yes 70 70%
No 30 30%
Total 100 100%
30%
70%
Yes
No
INTERPRETATION
Out Of the sample size of 100 surveyed respondents 70% of the respondents think
that necessary precaution should also be taken to avoid future NPA 30% dont think
that.
Yes 87 87%
no 13 13%
13.0%
87.0%
yes no
INTERPRETATION
Out of 100 respondent 87% think there is significant relationship between gross
NPA of a bank to its operating profit only 13% dont think there is significant
relationship between gross npa of a bank to its operating profit.
10. DO YOU THINK THE BANK WILL ALWAYS FACE THE PROBLEM OF
NPA BECAUSE OF POOR RECOVERY OF ADVANCES GRANTED BY THE
BANK
YES 45 45%
NO 55 55%
45.00%
55.00%
YES NO
INTERPRETATION
Out of 100 respondent 55% respondent think the bank will always face the problem
of npa because of poor recovery of advances granted by the bank while 45% dont
think.
ANALYSIS
For the purpose of analysis and comparison between private sector and public sector
banks, we take five-five banks in both sector to compare the non performing assets
of banks. For understanding we further bifurcate the non performing assets in
priority sector and non priority sector, gross NPA and net NPA in percentage as well
as in rupees, deposit investment advances.
Deposit Investment Advances is the first in the analysis because due to these we
can understand the where the bank stands in the competitive market. As at end of
march 2008, in private sector ICICI Bank is the highest deposit-investment-
advances figures in rupees crore, second is HDFC Bank and KOTAK Bank has least
figures.
In public sector banks Punjab National Bank has highest deposit-investment-
advances but when we look at graph first three means Bank of Baroda and Bank of
India are almost the similar in numbers and Dena Bank is stands for last in public
sector bank. When we compare the private sector banks with public sector banks
among these banks, we can understand the more number of people prefer to choose
public sector banks for deposit-investment.
But when we compare the private sector bank ICICI Bank with the public sector
banks ICICI Bank is more deposit-investment figures and first in the all banks.
Here, we can see that there are huge difference between gross and net NPA. While
gross NPA reflects the quality of the loans made by banks, net NPA shows the
actual burden of banks. The requirements for provisions are :
100% for loss assets
100% of the unsecured portion plus 20-50% of the secured portion,
depending on the period for which the account has remained in the doubtful
category
10% general provision on the outstanding balance under the sub standard
category.
Here, there are gross and net NPA data for 2006-07 and 2007-08 we taken for
comparison among banks. These data are NPA AS PERCENTAGE OF TOTAL
ASSETS. As we discuss earlier that gross NPA reflects the quality of the loans
made by banks. Among all the ten banks Dena Banks has highest gross NPA as a
percentage of total assets in the year 2006-07 and also net NPA. Punjab National
Bank shows vast difference between gross and net NPA. There is almost same
figures between BOI and BOB.
YEAR 2007-08
2007-08
BANK GROSS NPA NET NPA
GROSS NPA :-
COMPARISON OF NET NPA WITH ALL BANKS FOR THE YEAR 2007-
08. Average of these ten banks net NPA is 0.56. And in the public sector
banks all these five banks are below this. But in private sector banks there are
three banks are above average. The difference between private and public
banks average is also vast. Private sector banks net NPA average is 0.71 and
in public sector banks it is 0.41 as percentage of total assets. As we know
that net NPA shows actual burden of banks. IndusInd bank has highest net
NPA figure and HDFC Bank has lowest in comparison.
But when there are comparison between private bank and public sector bank still
ICICI Bank has more NPA in both priority and non priority sector with the
comparison of public sector banks. Large NPA in ICICI Bank because the strategy
of bank that risk-reward attitude and initiative in each sector. Above we also
discuss that ICICI Bank has highest deposit-investment-advance than other banks.
Now, when we compare the all public sector banks and public sector banks on
priority and non-priority sector than the figures are really shocking. Because in
compare of private sector banks, public sector banks numbers are very large.
CHAPTER-6
FINDING, SUGGESTION
CONCLUSION
FINDING
For the purpose of analysis and comparison between private sector and public sector
banks, we take five-five banks in both sector to compare the non performing assets
of banks. For understanding we further bifurcate the non performing assets in
priority sector and non priority sector, gross NPA and net NPA in percentage as well
as in rupees, deposit investment advances.
55% respondent think the bank will always face the problem of npa because of poor
recovery of advances granted by the bank while 45% dont think.
45% of the respondents are satisfied with uneven scale of repayment schedule with
higher repayment in the initial years normally is preferred
55% of the respondents are not satisfied with that statement
60% of the respondents were think the banks should not only take steps for reducing
present NPAs, but necessary precaution should also be taken to avoid future NPAs .
40% of the respondents are not satisfied with that statement.
Deposit Investment Advances is the first in the analysis because due to these we
can understand the where the bank stands in the competitive market. As at end of
march 2008, in private sector ICICI Bank is the highest deposit-investment-
advances figures in rupees crore, second is HDFC Bank and KOTAK Bank has least
figures.
In public sector banks Punjab National Bank has highest deposit-investment-
advances but when we look at graph first three means Bank of Baroda and Bank of
India are almost the similar in numbers and Dena Bank is stands for last in public
sector bank. When we compare the private sector banks with public sector banks
among these banks, we can understand the more number of people prefer to choose
public sector banks for deposit-investment. comparison of net npa with all banks for
the year 2007-08. Average of these ten banks net NPA is 0.56. And in the public
sector banks all these five banks are below this. But in private sector banks there are
three banks are above average
SUGGESTION
It is not possible to eliminate totally the NPAs in the banking business but can
only be minimized. It is always wise it follow the proper policy appraisal,
supervision and follow-up of advances to avoid NPAs.
The banks should not only take steps for reducing present NPAs, but
necessary precaution should also be taken to avoid future NPAs.
The bank has achieved its target because the net profit is also increased and
there is a decrease in NPAs. So it is in better position compared to last year
CHAPTER-7
BIBLIOGRAPHY
BIBLIOGRAPHY
Website Address:
www.hdfcbank.com
www.scribed.com
www.googlesearch.com
QUESTIONNAIRE
QUESTIONNIRE
1. personal profile:
2. A. Name:
B. Address:
1) YES 2) NO
1) YES 2) NO
1) YES 2) NO
1) YES 2) NO
1) YES 2) NO
7.DO YOU THINKTHE BANKS SHOULD NOT ONLY TAKE STEPS FOR
REDUCING PRESENT NPAS, BUT NECESSARY PRECAUTION SHOULD
ALSO BE TAKEN TO AVOID FUTURE NPAS
1) YES 2) NO
1) YES 2) NO
1) YES 2) NO
1) YES 2) NO
1) PRIORITY SECTOR
2) NON PRIORITY SECTOR
12.WHAT ARE THE METHODS ADOPTED BY THE BANK TO LOOK AFTER
NPA MANAGEMENT
........................................
....