Professional Documents
Culture Documents
On the job you are more likely to be taken seriously and promoted if you
a. feedback.
b. decoding.
c. encoding.
d. nonverbal communication.
Workers who communicate successfully with diverse audiences must make few assumptions, learn about their
own and other cultures, and
a. long.
b. courteous.
c. written from the sender's perspective.
d. filled with many common abbreviations.
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FIA 2091 Business Communication I Multiple Choice Questions Revision
a. We regret that we are unable to accept you as a credit customer at this time.
b. You will never be sorry that you opened a checking account with our bank.
c. We cannot accept the returned merchandise because it is not resalable.
d. You can return all resalable merchandise for a store credit.
a. Poor spelling
b. Unclear sentence structure
c. Ambiguous wording
d. Poor organization
When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should
a. We can prove the benefits of exercise for stress reduction beyond a shadow of a doubt.
b. Employees who engage in a regular fitness program are likely to pass the physical exam
with flying colors.
c. Please encourage your department members to join the health club.
d. Last but not least, you, too, should join the fitness program.
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FIA 2091 Business Communication I Multiple Choice Questions Revision
a. Purchase a high-end digital recorder, memorize your message, and record your
presentation.
b. Speak clearly, deliver off the cuff, and maintain eye contact.
c. Know the subject, know your audience, and know your goal.
d. Select a digital recorder, organize your message, and rehearse your delivery.
Which of the following statements best describes use of social networks by businesses today?
a. All companies are comfortable with using social networking for brainstorming and
teamwork.
b. Companies struggle with finding the right balance between permitting access to the Web
and protecting security as well as ensuring productivity.
c. Companies must run their own social networks to capitalize effectively on the benefits this
medium offers.
d. Large companies (like McDonalds and British Telecom) create buzz and promote their
brands via social networking, but social networking offers no benefit to small businesses.
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FIA 2091 Business Communication I Multiple Choice Questions Revision
Which parts of your letters are readers likely to find most interesting and read first?
a. Address
b. Opening and closing
c. Middle paragraphs of justification and explanation
d. Salutation
End dates and specific actions in a routine request letter should be placed in the
a. introduction.
b. body.
c. closing.
d. enclosure notation.
a. is mandatory.
b. generally refers in abbreviated form to previous correspondence and/or summarizes a
message.
c. must be written as a complete sentence.
d. identifies the sender and his or her company.
Every business person will need to write a negative business message that may disappoint, irritate, or anger the
receiver; these messages must be written
a. thoughtfully.
b. by top-level management only.
c. by any department with legal department final approval.
d. deceitfully.
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FIA 2091 Business Communication I Multiple Choice Questions Revision
a. hint that good news will follow to prompt the receiver to read further.
b. statement completely unrelated to the bad news so that receivers will not know that bad
news is coming.
c. statement that reduces shock or pain and encourages the receiver to continue reading.
d. denial of the requested action.
Which of the following is the best advice to follow when explaining the reasons for bad news?
a. Because it is important for the reader to understand the reasons for the bad news, you
should cite confidential reasons.
b. Include a general statement saying that the bad news results from company policy. Most
readers will understand this explanation.
c. Do everything you can to look like the "good guy," even if it means making unrealistic
statements.
d. Explain the causes before disclosing bad news.
a. use a neutral but unrelated buffer that leads into the request.
b. immediately prove the merit of your request.
c. capture the reader's attention and interest.
d. explain your request logically and concisely.
Professional marketers and salespeople follow the AIDA strategy in their sales letters because it is effective.
What does AIDA represent?
Select the most effective opening for a persuasive letter that invites a state representative to speak at your
organization's Flag Day celebration.
a. If you have June 14 open, would you be interested in speaking at our Flag Day ceremony?
b. Please consider this letter an invitation to address our organization on June 14.
c. Your patriotism and leadership in the House of Representatives have improved the quality
of life across our state.
d. The Patriotic Council promotes respect for the flag and our country, just as you do, which
is why we are asking you to be our guest speaker for our Flag Day ceremony on June 14.
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FIA 2091 Business Communication I Multiple Choice Questions Revision
When you use the AIDA persuasive approach, your first task is to gain the reader's attention (A). Which of the
following represents your second step, or "I" tasks, of AIDA?
a. Describe the benefits a product or service offers and make rational or emotional appeals.
b. Include details of your company's reliability and reputation.
c. Grow more excited about your product and yourself as a salesperson.
d. Identify a proverb or famous quotation.
Which of the following statements about businesses' use of Facebook and other social networking sites is most
accurate?