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Dimensions of Caring: A Qualitative

Analysis of Nurses Stories


Sharon S. Hudacek, EdD, APRN

Abstract sional. Every day, nurses administer extraordinary care,


The purpose of this qualitative, phenomenological yet much of the important work that nurses do goes un-
study is to describe dimensions of caring as they relate noticed.
to and clarify the practice of professional nursing. Nurses Nurses have stories to tell yet are not often asked to
are unique caregivers, and their work at the bedside and tell them. Gordon (2005) keenly emphasized the lack of
in the community matters. What nurses do as they care practice narratives in nursing, stating that compelling,
for patients is multi-dimensional, complex, and essential. credible stories that describe routine activities that make
Two hundred stories written by nurses were analyzed a difference to the people nurses care for are poorly de-
using Giorgis methodology for existential phenomenol- veloped and reported (p. 204). Benner (2000) similarly
ogy. Their stories indicate that nursing goes far beyond described the lack of stories in nursing. For many years,
technical skills. Seven dimensions of caring that define Benner has encouraged nurses to write exemplars that
professional nursing practice were found: caring, compas- speak about caring in nursing to inform the public and
sion, spirituality, community outreach, providing comfort, the professionexemplars that demonstrate the great
crisis intervention, and going the extra distance. The decision making, critical thinking, and, often, life-saving
nurses stories demonstrate that the dimensions of caring measures.
that define professional nursing practice are universal. Stories allow researchers to gain insight into how peo-
Documentation of nurses stories facilitates reflective and ple understand and enact their lives (Sandelowski, 1991,
thoughtful practice, while clarifying the essential compo- p. 163). Recalling narrative in nursing generates thinking,
nents of nursing. review, and connection and illuminates the complexity and
greatness inherent in the profession.
Narrative description of nursing practice can be en-

N
urses are connected around the world by the hanced through analysis of written stories. Stories take
knowledge they share and by their caring experi- nurses back to a deeply etched memoryperhaps a time
ences. Nurses are known to be caregivers, but the when a patient made a difference in the life of a nurse,
term caring and the work of nurses are often difficult to or maybe the nurses action affected a patient. It is the
describe. Nurses bring to the caring experience a complex nurses story that tells us about trusting relationships
interplay of analysis, interpretation, and technical skill. (Leight, 2002).
Nursing is unique and innovative. Nursing is a forum for Leaders in nursing continuously stress the importance
narrative, with accounts that are rich and multidimen- of telling our stories. The use of storytelling to better
understand practice has been endorsed (Bailey & Tilley,
Received: July 27, 2006 2002; Bond, Mandleco, & Warnick, 2004; Killen, 2002;
Accepted: January 24, 2007 Koening & Zorn, 2002; Maher, 2003; Overcash, 2004;
Dr. Hudacek is Professor of Nursing, Department of Nursing, Uni- Skott, 2001).
versity of Scranton, Scranton, Pennsylvania. The need to share the human experience in day-to-day
The author thanks Drs. Dona Carpenter and Mary Jane DiMattio life is persuasive and obligatory. In nursing, it is a way
for their review of the manuscript. to reflect on clinical practice and the magnitude of car-
Address correspondence to Sharon S. Hudacek, EdD, APRN, ing and why working at the bedside matters. However,
Professor of Nursing, University of Scranton, 323 McGurrin Hall, practice narratives (i.e., caring accounts of nurses) are un-
Scranton, PA 18510; e-mail: Hudaceks1@scranton.edu. derreported. It is time for nurse researchers to break this

124 Journal of Nursing Education


Hudacek

silence and illuminate caring practices that truly make a Argentina, Australia, and Cuba were collected during a
difference in patients lives. 12-month period. Twenty-five percent of the stories came
The purpose of this qualitative investigation was to from nurses who cared for patients in other countries.
describe the dimensions of caring used by nurses as they
relate to and clarify the practice of professional nursing. Data Generation and Collection
An understanding of the day-to-day caring experiences of Each nurse was asked to recall in writing one caring
nurses is essential to meaningful and appropriate descrip- practice that made a difference in his or her life or ca-
tors of professional nursing work. This knowledge can be reer. A guide question was used to initiate the dialogue.
used by the profession to differentiate nurses from other The guide question was, Describe one caring practice
caregivers and to describe the often silent but powerful that made a difference in your life and in the life process
work that nurses do every day. of a patient you have cared for in your nursing career.
The question stimulated nurses to reflect on a moment in
Method nursing that illustrated a meaningful caring practice. Two
hundred stories were returned in the form of typed, hand-
Study Design written, or electronic mail. Consent forms were returned
The analysis performed in this study followed Giorgis with each story. Each story narrative was read three times
(1985) methodology for existential phenomenology. Exis- for a general sense of the whole. Specific meaning units
tential phenomenology is qualitative research, which ad- were noted. The meaning units or caring practices were
vocates going to the experience (i.e., the everyday world reflected on and synthesized into a narrative describing
of people). Giorgi developed this method for psychological the dimensions of caring.
research so that individuals could describe their everyday
experiences. It is a method that aligns with the philosoph- Data Analysis
ical beliefs of Speigelberg (1972) and Valle and Halling The phenomenological method was used as described
(1989), who advocated subjective and first-person experi- by Giorgi (1985) to analyze data. The four steps used to
ence. Interpreting expressions that occur in the everyday guide this study were:
world where people are living through various phenomena l Reading the narratives for a general sense of the

are of major philosophical importance (Giorgi, 1985). whole.


This method begins with an individuals description of l Re-reading the story to discriminate the meaning

an experience, and it includes analyzing the experience units.


methodically. After a thorough analysis, each description l Reflecting on phenomenon being investigated.

is divided into constituents of narratives, called meaning l Synthesizing meaning units into a consistent struc-

units. Meaning units are evaluated for common descrip- ture of learning.
tion and insight (Giorgi, 1985).
The goal of this study was to describe the caring prac- Authenticity and Trustworthiness of Data
tices of nurses through analysis of their stories. Data were Each story was read to get a sense of the story and its
analyzed by getting a sense of the nurses story, reflecting general meaning. The story was then read a second time,
on meaningful stories and meaning units, and synthesiz- and meaning units that emerged were documented by four
ing these data into specific dimensions of caring. Giorgis research assistants. Each research assistant was trained
(1985) work was used because the intent of the method to identify key words and thematic expressions. The as-
is to use everyday phenomena, reflect on what is said, sistants were experienced in phenomenological research
and transform this expression into meaning units. Giorgi and data analysis. Research assistants made constant
(1985) stated: The more subjects there are, the greater links within the story meaning units. Synthesis of mean-
the variation and better the ability to see what is essen- ing units revealed seven dimensions of caring.
tial (p. 19). Research assistants reviewed the stories and kept
notes about the raw data and meaning units to establish
Sample reliability. Reliability was addressed using the procedures
The institutional review board of the university and written by Streubert and Carpenter (1999). For each story,
the nursing departmental review board both approved nurses identified the experience as their own (credibility),
the study. RNs immersed in direct community-based care the researchers read the story in terms of story analysis
were voluntary participants. The Sigma Theta Tau In- (auditability), and results were established as meaningful
ternational membership global database, which included in the nursing profession (fittingness).
approximately 120,000 names of RNs, was used to invite
participation. Members were mailed a packet of study in- Findings
formation (i.e., a description of the study, the guide ques-
tion, a consent form, and a postage-paid envelope). A call Nurses are unique caregivers who make a difference in
for nurse stories was published in a nursing journal with patients lives. Their work at the bedside of patients and
a wide international circulation. Two hundred narratives in the community not only matters, but can be life saving.
from nurses in the United States, Slovakia, Tokyo, Tekrit, Their stories indicate that nursing goes far beyond techni-

March 2008, Vol. 47, No. 3 125


Dimensions of caring

of caring; it is a gift and a talent. The following meaning


units illustrate the dimension of caring to nurses.
He was an elderly gentleman admitted with a blad-
der neoplasm and in severe pain. He and his family were
described as being somewhat difficult. I cared for this
patient daily for nearly 2 weeks. My relationship grew
with both [him] and his wife. His pain was still a major
issue; however, we developed a relationship that enabled
us to complete assessments and interventions to manage
his pain. I provided spiritual support by arranging for
pastoral care. I gave him intellectual and psychological
support and provided his wife with information about her
husbands condition. In caring for this patient, I learned
the value of making my own appraisal of people [and to]
take time to get to know the patient. This is the part of
nursing I love and which ignites a passion within me. It
is my hope this passion will continue to grow and serve
Figure. Seven dimensions of caring in nursing. me and my patients for as long as I have the privilege of
providing nursing care.
When I entered nursing, I was excited and ener-
cal skill. In fact, nursing is so personal and deeply mean- gized to change the world. What I did not know was how
ingful that for years, many nurses have chosen to be silent nursing was going to change me. Nursing has taught me
about what they do. However, in this study, hundreds of valuable lessons and when I reflect on these experiences, I
nurses have chosen to break their silence by describing realize the profound impact of my chosen path.
how they provide care and what is most meaningful to Codys mother was a prostitute and drug addict
them in nursing. Through their written narratives, nurs- and received no prenatal care. [Cody] was delivered at 27
es have expressed feeling liberated from traditional con- weeks gestation. He had profound respiratory distress,
chest tubes, and an intraventricular hemorrhage. We
straints that may have caused them to feel undervalued.
cared [for] him and fell in love with him. At 5 months a
Their stories tell of pride for and commitment to decisions
miracle happened, he was adopted into a loving family.
they have made to help patients. Their words are fearless, I marvel as a healthcare professional constantly fac-
and they welcome readers to enjoy heartfelt discussions ing [the] ethical issue of life and death. Caring for Cody
about meaningful nursing practice. changed me as a nurse by broadening my perspective of
Seven dimensions of caring by nurses were revealed what we do every day, and deepened my conviction that
in this investigation. The dimensions of caring describe our work with these babies and families affects lives for
who nurses are and how nursing care can be differenti- a very long time. Codys survival is an example of the
ated from the work of other health care providers. The extraordinary advances in medicine and nursing. Now
dimensions of caring reveal the comprehensive nature of I know that my part is to do my job very well, give care,
support families, and do all that I can to send these babies
this work. Nurses words speak to the heart of nursing;
out into the world in the best possible shape, [and] never
all of the intangibles that are inherent in this work are
underestimate the power of love.
unknown. The seven dimensions of caring found in this
investigation are revered by many nurses. They are the
result of nurses describing deeply etched caring memories, Dimension 2: Compassion
recounted with vivid clarity. All of the nurses, regardless of their location in the
The seven dimensions of caring that were revealed are world, reported compassionate caring. Compassion re-
unique to nursing: caring, compassion, spirituality, com- quires nurses to go beyond hands-on skills and techniques
munity outreach, providing comfort, crisis intervention, and focus on alleviating suffering and pain through em-
and going the extra distance (Figure). pathic concern. Compassion requires that nurses be pres-
ent emotionally and physically. Compassion was a univer-
Seven Dimensions of Caring in Nursing sal finding in this study. Nurses from Argentina, Tokyo,
the Marshall Islands, Slovakia, and Africa, among other
Dimension 1: Caring countries, wrote narratives detailing a great benevolence
Caring is the core of nursing. It is the unifying focus and sincerity in describing compassionate caring stories.
of nursing practice; the reason nurses garner the publics This sincerity was demonstrated in deep concern for chil-
trust and support; and an instinctual, natural part of dren or critically ill patients in their care. While providing
the work. Empathic caring, feeling an individuals pain nursing care in other countries with rudimentary supplies
and trying to implement strategies to improve his or her and equipment, great compassion was necessary.
health, is the heart of nursing. To enter a caring partner- Many of the stories that focused on compassion were ex-
ship, one has to be attentive, concerned, and knowledge- perienced by nurses who work with women and children.
able. No one can make another care; it has to be a free These moments made the nurses appreciate the compas-
offering of oneself. No one can teach the true sentiment sion it takes to be excellent in the nursing profession. The

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Hudacek

boat trip to the [United States]. I arranged for a special


following meaning units illustrate the dimension of com-
mass to be held for healing. The mass was said in Spanish
passion. and English. The entire unit attended. What I observed
[My patient] was 17 [years old] and dying of acute was surely the presence of God on earth.
lymphocytic leukemia (ALL). She had been diagnosed I asked [my patient] if she wanted me to say a
with leukemia when she was 11 years old. While other prayer with her. I prayed she would find the strength to
kids were playing, she was enduring chemotherapy. She make it through the labor and be able to deliver a healthy
knew she was sick and dying. At that moment, I realized baby. Afterward, I had such a feeling of peace. I asked
this was another gift of nursing, helping people to die the Lord to bless this new mother and the baby so she
well. Not to die alone, but loved with family and friends would be able to raise the child well and know she was
at their side. loved.
Roberta was 19 [years old] and Baby Victoria was One Sunday afternoon I got a call from the delivery
delivered at only 22 weeks gestation and did not survive. room telling me they had a very serious situation. I was
Her family was not able to be with her. She was over- feeling heartsick at our seemingly helpless situation. I
whelmed with the details of the funeral for the baby. She knew this particular physician needed help, turned to
asked me if I would go to the funeral with her the next my back table, closed my eyes, and pleaded, Heavenly
day, New Years Eve. I bought Roberta a book about griev- Father, please send someone quickly! This new mother
ing and loss. I went to the cemetery. A lone car with Ro- needed more help than this surgeon was able to give her.
berta and her boyfriend pulled up. No one else was at the About 10 minutes later, the door to the operating room
funeral. Baby Victorias tiny casket was brought out to the opened slightly and the chief of [the obstetrics depart-
gravesite. I cried for all the babies I have seen born too ment] looked inside. He said he had been out on a Sunday
early. Nursing has granted me the privilege of intimately drive with his boys, and he felt like he needed to stop in at
touching and being touched by those in my care. the hospital to see how everything was going. We worked
In a hospital in Argentina, I held a 3-month-old [in- for three more hours, with the chief eventually taking
fant] with hydrocephalus. His head weighed about twice over the case. The patient was saved, and I said several
as much as the rest of his body. I cradled him, bathed prayers of thanksgiving while we were working.
[him], and clothed him. He loved being held and was
starved for human contact. While I held him, I wondered Dimension 4: Community Outreach
what the future held. I watched as he lay complacent in Community outreach in the form of health promotion
my arms and wondered what kind of perfect spirit was
and teaching patients was identified by many nurses in
inside his imperfect body. I held him for hours.
their stories. Because of the work of community nurses,
community housing and surroundings are safer for chil-
Dimension 3: Spirituality dren and older adults.
Religion and spirituality are central to many patients ex- Nurses work with a variety of patients in the communi-
periencing crisis. The spiritual beliefs and needs of patients ty. They are prepared to care for patients using intuition,
are tremendously diverse. Respect for all religious faiths activism, and concern for the lives of many. They ask hard
and practices are priority goals. Nurses appreciate the need questions and find the answers, even if the answers mean
for scripture reading, prayer, and other expressions of faith. taking hard stances. Understanding and reaching into the
Nurses understand that spiritual distress can occur when community on behalf of the disadvantaged unfolded in
individuals are disconnected from their religious or cultural many of the meaning units.
ties. Patients will express these concerns to nurses. If so- I received a referral from a pediatrician who had
lutions are possible, they are implemented early. Nurses found elevated lead levels in a Hmong infant whose family
write goals and specific plans of care to manage the spiri- did not speak English. When I visited the family, I discov-
ered an extended family of 18 living in a house adjacent
tual needs of patients. These may include assessing beliefs
to an old commercial landfill. All [of the] family members
and preferences, informing patients of spiritual resources,
had markedly elevated blood lead levels. The soil around
and creating an environment conducive to free expression. the house contained high levels of lead and other heavy
Spirituality was a dimension consistently reported in many metals. Because of the soil analysis, the house was con-
of the stories. Nurses wrote about guidance in their work by demned and they received alternate housing. In essence, I
a higher power. They emphasized the power of prayer when was able to prevent further occurrences of lead poisoning
all other resources were no longer effective. Nurses told sto- in that family and to prevent anyone else from living in a
ries of praying with patients for strength and peace and house and environment that contained heavy metals.
asking patients whether this would facilitate their passing In Malawi, Africa, we developed village AIDS com-
on from this life to perhaps another. The following meaning mittees and provided HIV and AIDS information for the
people. We focused on identifying high-risk populations
units describe spirituality in nursing.
for transmission of HIV such as prisoners, soldiers, and
Mrs. I had advanced ovarian cancer. One day while
prostitutes. Implementing primary prevention programs in
caring for her at home, she asked me if I would bring a
schools throughout the district of 650,000 people was a top
Bible the next time. I did this. We spent several hours
priority. The village Chief told me he lost six sons and their
finding scriptures she loved. I read them repeatedly.
wives and was left to care for 17 grandchildren because of
I was in the Navy and deployed to Guantanamo
AIDS. The crisis of AIDS was very real that day.
Bay Cuba to process Cuban and Haitian refugees. Two of
A 21-year-old [man] had uncorrected cleft lip and
my patients lost their only sons in an attempted refugee
palate. He was from Vietnam. For all of his life in Viet-

March 2008, Vol. 47, No. 3 127


Dimensions of caring

nam, he had been sequestered in his house without access


dreds of caring experiences that provide a foundation for
to health care and education. When he arrived in the
[United States], he was penniless. I was able to arrange saving lives. They speak of intuition and visual clues that
corrective surgery for him with several community agen- often lead to life-saving measures. In a crisis, nurses are
cies. After a time, he only had a small scar on his upper courageous. Experienced, quick-thinking nurses in crisis
lip. His status in the Vietnamese community changed settings expect the unexpected and are aware of the life-
from someone who was shunned to [someone] who was an and-death circumstances that proliferate. The complexity
accepted participant. is great, and their knowledge base is vast and current. The
stories drawn from the minds of critical care nurses are
Dimension 5: Providing Comfort a powerful testament to their practice. The memories of
When patients are actively dying, they sometimes ver- special patients and related meaning units follow:
balize incredible, deeply moving statements. Some patients [My patient] continued to have seizuresthat
near death report seeing or hearing someone they knew, occurred almost every 5 minutes and would last for 5
often a loved one who passed on years ago. These patients seconds. I watched him like a hawk. I asked themoni-
tor technician [in the intensive care unit] to record the
seem to know they are dying. A vision of benevolent figures,
rhythm just before the seizure. I expected to see a slow
such as angels, may also be described. Statements are made
heart rate, but I saw asystolea straight lineI was
such as, The train is coming for me tonight, I am ready shocked! The cardiologist was summoned and a tempo-
to go, I feel such warmth and peace, and It is time. Pa- rary pacemaker was inserted immediately. He was pacing
tients know when they are and are not ready to die. Some- 100% and very dependent on the pacemaker. His seizures
times there is dispute in the family, and patients will hold then terminated. I have learned to listen to my intuition
on until it is resolved. In other cases, patients will wait for and experiences. I learned that one had to take Lyme
a loved one to visit for the final time or to accomplish a disease very seriously. It could cause heart inflammation
certain task before dying. Nurses report that some patients and serious heart blocks.
fight to stay alive with all of their energy until a special [My patient] had redness that extended down
his entire lower abdomen. I felt uneasy. My frustration
family member says goodbye or does what the patient feels
began to rise. I knew something was wrong. His physician
is required. Nurses are witness to the precious time spent
thought he had a [staphylococcus] infection. Later, I found
at the end of life (Virani & Sofer, 2003). The following mean- his entire lower abdomen and other areas swollen, and his
ing units cite examples of nurses providing comfort. skin was so tight it was starting to flake. I immediately
He wanted no heroic moments, no machines. He called his physician to come to examine him immediately.
wanted me to listen, really listen. He wanted no death He had necrotizing fasciitis. I hung a morphine drip to
vigil. He had gotten smaller somehow, barely a bump under assist the pain. He stayed in the hospital for more than 3
the sheet. I sat there beside him and reached for his hand. months but returned home, walking with a cane.
He looked me deeply in the eye; there was no place to hide. [My patient] was in her mid 30s. Her chief complaint
His eyes were so trusting as he asked, Is it time? Yes, was, My leg hurts. She smiled and giggled, inappropriate
Frank, it is time. He died peacefully, the epitome of dignity laughter. She was forgetful. I assessed her cranial nerves,
and self-directed care. We must try to continue to hear the her pupils responded unequally and at different speeds.
voices of our patients above the din of machinery. I kept a close eye on her. I was sure something else was
As [Tedda] declined, I began to stop in to see her going on with her. Her [computed tomography] was in the
every day. She was eager to share something with me one view box. She had a large global meningioma.
day, and asked me to lean close so she could whisper. She When I elevated the head of the bed slightly, his
told me there was an angel sitting on her windowsill. She pain returned to a 10 and his blood pressure would drop to
described him as an elegant angel with magnificent long 80/40 [mm Hg]. I realized with my nursing instincts and
wings. She stated she was definitely not afraid of him, he intuition, as well as my professional experience in critical
was a peaceful presence, but she felt she was going to die care, that this set off an alarm. I explained to the physician
soon. When I arrived the next morning, Tedda was radiant. that this man was acutely ill. After protesting, the doctor
She hurried me to her side; she was glowing with anticipa- agreed to re-evaluate this patient. Later, his diagnosis was
tion. She told me that a third angel had appeared in her discovered: acute cardiac tamponade with hypotension.
room [and] she was sure today was the day she would go
to Heaven. When I asked her how she knew, she replied,
Today a baby angel came, and he is sitting on the bottom Dimension 7: Going the Extra Distance
of my bed. He is my son Jared, whom I lost at three weeks The final meaning unit focused on nurses who go the
old. He has come to bring me to Heaven with him. So I extra distance for patients. Nurses sketched details of
must say goodbye, my friend, and thank you for your loving tremendous giving to help patients and their families
care. She died that day. Her family was fulfilled by this navigate difficult times. The giving included personal re-
story, and convinced she was now at peace in Heaven.
sources, time, and great accommodations to make life just
a little better for someone else.
Dimension 6: Crisis Intervention Nurses have written about the human side of nursing.
Crisis intervention and critical thinking provide anoth- They have detailed the person-to-person concern for the wel-
er aspect frequently reported in nurses narratives. Astute fare and the well-being of others. Advocating for patients,
assessment and intervention of nurses in critical settings particularly for the most vulnerable patients, is a priority.
was a common meaning unit. Nurses have logged hun- Advocacy and respect for an individuals inherent unique-

128 Journal of Nursing Education


Hudacek

ness give purpose to the work. What is important to nurses, are built on scientific knowledge, clinical decision mak-
ultimately, is protecting the patient and his or her privacy. ing, and critical thinking. They bespeak pride and com-
Within advocacy are great connections and relationships. mitment. Caring, compassion, spirituality, community
Nurses report that they often feel like part of the family. outreach, providing comfort, crisis intervention, and going
They care for certain patients for weeks or months. Some- the extra distance are palpable in the narratives studied.
times, nurses even add the small courtesy of picking up cof- This investigation has provided evidence of how nurses
fee for the grieving family as part of their morning routine. care. Caring entails commitment, kindness, and respect
Mr. and Mrs. C were both hospitalized in different for patients. You cannot teach caring; it is affective, part
units. Mrs. C was my patient. She told me she has not seen of being, inherent. Stories in this study have given insight
[Mr. C] in 3 weeks and that has been very hard. I checked into the feeling side of nursing. The value for nursing is
on Mr. Cs condition. He would probably be discharged back in the profound action and engagement of nurses with pa-
to the nursing home in a few days. I spoke to his nurse and
tients and their families. The value for society is in learn-
arranged for husband and wife to have dinner together
that night. Eyebrows penciled, lipstick in place, she abso- ing how nursing actions save lives.
lutely glowed. As I wheeled her into her husbands room, To know exactly what nurses do and do well is captured
I saw him turn his gaze and attempt a smile. I saw Mr. C. in the story. The story is truth. It is simply good nursing
mouth I love you and she replied the same. work. How nurses care and the meaning of caring in our
I found out that Baby Es mother only had 30 cents profession are better known.
with her. There was no way I was letting this women go
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