1.

AGE OF THE RESPONDENTS:

Table1.1 Age of the Respondents

Age of the Respondents (years) Number of Respondents (%)
Below 30 16 16.0
31 to 40 48 48.0
41 to 50 22 22.0
Above 50 14 14.0
Total 100 100.0

Figure 1.1 Age of the Respondents

60
48
50

40

30 22
20 16 14

10

0
Below 30 31 to 40 41 to 50 Above 50

INTERPRATATION:
The first characteristic of the respondents that is taken into account is the age of
the respondent. Table 4.5 given below shows the age distribution of the respondents. It
can be seem from the table that almost half (48%) respondents belong to the age group of
31 to 40 years, whereas the next age group in terms of the number was 41 to 50 years to
which (22%) of the respondents belonged. 14% of the respondents were above 50 years
of age of which 3 were above 60. Thus, 70% of the respondents belonged to the middle
age group, i.e. 31 to 50 years.
2. SEX OF THE REPONDENTS:

Sex of the respondents Number of respondents %

Male 78 78%

Female 22 22%

Total 100 100%

sex of the respondents

male female

22%

78%

INTERPRATATION:
Out of the 100 respondents surveyed, 78% were males and the remaining 22%
were females. Thus, the sample was male dominated.
3.EDUCATIONAL LEVEL OF RESPONDENTS:

Table 1.3 Educational Qualifications of the Respondents

Educational Level Number of Respondents (%)

S.S.C 10 10.0
H.S.C 06 06.0
Under Graduate 06 06.0
Graduate 55 55.0
Post Graduate/Diploma 23 23.0
Total 100 100.0

Figure 1.3 Educational Level of the Respondents

60 55

50

40 23
20
10
6 6
30
10
0
S.S.C H.S.C Under Graduate Post Graduate
Graduate

Educational Level

INTERPRATATION:
Education is one of the most important characteristics of the customers because
the perception, awareness and behavior of the customers depend largely on his/her
educational qualifications. Among the selected respondents, a majority (55%) were
graduates, while 10 had studied upto S.S.C. level and 6 were educated upto H.S.C. and
under graduate levels. Apart from this,23 respondents had other qualification like diploa
etc.
4. OCCUPATION OF THE RESPONDENTS:
Table 1.4 Occupation of the Respondents
Types of Occupation Number of Respondents (%)
Business 50 50.0

Service 39 39.0
Profession 11 11.0

Total 100 100.0

profession

service
type of occupation2

business

0 10 20 30 40 50 60

INTERPRATATION:
This shows the profession of respondents which may also be an important factor affecting
the decision making of customers. It was found that half of the respondents (50%), were
from the business class, 39% were doing some sort of service, while only 11% were
professionals like doctors, C.A., Engineers, etc.
5.ANNUAL INCOME OF THE RESPONDENTS:

Table 1.5 Annual Income of the Respondents

Income Group ( ` in lakhs) Number of Respondents (%)
< 1.8 28 28.0
1.8 to 2.4 21 21.0
2.4 to 3.6 32 32.0
> 3.6 19 19.0
Total 100 100.0

Figure 1.5 Income Level of Respondents

> ` 3.6 19

`2.4 to `3.6 32

` 1.8 to `2.4 21

< ` 1.8 28

0 5 10 15 20 25 30 35
(%)

INTERPRATATION:
Annual Income of the respondents is the most important factor determining their
demand for home loan. Table 1.5 gives information on the annual income of the
respondents in which the respondents are divided into four income groups. It is found that
the maximum number of respondents (32) were in the income group of ` 2.4 lakhs to 3.6
lakhs and the next important income group was less than ` 1.8 lakhs. There were 19
respondents earning more than ` 3.60 lakhs. The minimum and maximum annual income
were ` 72, 000 and ` 30,00,000 respectively.
6.LOAN TAKEN IN THE PAST:

LOAN TAKEN IN THE NUMBER OF % OF RESPONDENTS

PAST RESPONDENTS

FIRST TIME EXPERIENCE 68 68%

PREVIOUS EXPERIENCE 32 32%

TOTAL 100 100%

LOAN TAKEN IN THE PAST

70

60

50

40 LOAN TAKEN IN THE PAST

30

20

10

0
FIRST EXPERIENCE PREVIOUS EXPERIENCE

INTERPRATATION:
In order to analyze the behavior of customers who have taken home loans from
the banks, it was necessary to examine whether they had previous experience of taking a
loan. The response of the respondents in this regard indicated that only 32% of them had
taken a loan in the past and for the remaining 68%, this was the first experience of taking
a loan.
7.From which Bank, Loan is Taken in the Past
Table 1.7 From which Bank, Loan is Taken in the Past
Banks Number of Respondents (%)
BOB 3 8.82
Canara Bank 2 5.88
Dena Bank 1 2.94
PNB Bank 9 26.47
HDFC Bank and BOB 1 2.94
Andhra Bank 2 5.88
ICICI 3 8.82
SDCB 1 2.94
SPB 1 2.94
SBI 9 26.47
Total 32 100

Figure 1.7 From which Bank, Loan is Taken in the Past

30.00
26.47 26.47
25.00

20.00

10.00
8.82 8.82
15.00
5.88 5.88
5.00 2.94 2.94 2.94 2.94

0.00
BOB Canara Dena PNB HDFC Andra ICICI SDCB SPB SBI
Bank Bank Bank Bank and Bank

BOB

Banks
 INTERPRARTION:

It is found that the largest number of respondents (09) had taken loan from the
PNB bank and SBI earlier. The other important banks were BOB and ICICI.
8. Types of Loan taken in the Past
.
Table 1.8 Types of Loan taken in the Past
Types of Loan Number of Respondents (%)

Home Loan 3 8.82

Personal Loan 6 17.65
Vehicle Loan 20 58.82
Home Loan & Vehicle Loan 1 2.94
Personal Loan & Others 2 5.88
Others 2 5.88
Total 34 100.00

Figure 1.8 Types of loan taken in the past

58.82
60.00

50.00

40.00
17.65
30.00 8.82
5.88 5.88
(%)

2.94
20.00

10.00 Home Loan Personal Vehicle Home Loan Personal Others

& Vehicle Loan &
0.00 Loan Loan
Loan Others
Types of Loan

INTERPRATATION:

The above table reveals that most of the respondents viz. 62.0% (21 out of 34)
had taken loan for buying vehicles. The next important type of loan was the personal
loan. Only 8.82% (3) respondents had taken home loan earlier. This indicates that most of
the respondents selected in the sample were taking home loans for the first time.
9. TERM OF LOANS:
Table 1.9 Term of Loan
Years Number of Respondents (%)
5 to 10 54 54.0
11 to 15 40 40.0
> 15 06 06.0
Total 100 100.0

Figure 1.9 Term of Loan

> 15 6

11 to 15 40
Years

5 to 10 54

0 10 20 30 40 50 60

(%)

INTERPRATION:

It can be seen from the table that slightly more than half (54%) of the respondents
had taken loans with terms ranging from 5 to 10 years. For 40 respondents the term was
between 11 to 15 years and for the remaining 06 the term was more than 15 years.
10.AMOUNT OF LOAN APPLIED FOR:

Table 1.10 Amount of Loan Applied For

Amount (` in lakhs) Number of Respondents (%)
1 to 5 32 32.0
5 to 10 33 33.0
10 to 20 27 27.0
> 20 08 08.0
Total 100 100.0

Figure 1.10 Amount of Loan Applied

For
32
35
27
30 33
25
8
20

15
1 to 5 5 to 10 10 to 20 >20
10

INTERPRATATION:
It will be instructive to know about the amounts of loan the customers had applied
for. Table 1.10 given below provides information on the amounts of loan applied for. As
shown in the table, out of 100 respondents almost 1/3 each had applied for the loan
amount between 1 to 5 lakhs and 5 to 10 lakhs. Thus, about 2/3 of the sample customers
had asked for home loans below 10 lakhs. On the other hand, only 8 respondents had
applied for a loan amount of 20 lakhs or more.
11.AMOUNT OF LOAN SANCTIONED:

Table 1.11 Amount of Loan Sanctioned

Amount (` in lakhs) Number of Respondents (%)
1 to 5 33 33.0
5 to 10 36 36.0
10 to 20 23 23.0
>20 08 08.0
Total 100 100.0

Figure 1.11 Amount of Loan Sanctioned

40 36
33
35
23
30
(%)

25
8
20

15

10 1 to 5 5 to 10 10 to 20 >20

0
INTERPRATATION:

When we Compare the table with the earlier table in the case of range 10 lakhs to 20 lakhs, 4 customers
were denied amounts of loan in this range. All the customers who applied for home loans amounting to more
than ` 20 lakhs were sanctioned the loan of similar amounts.

170
12.TIME TAKEN FOR SANCTIONING THE LOAN:

Table 1.12 Time Taken for Sanctioning Loan

Days Number of respondets
Upto 7 09

8 to 15 39

16 to 20 12

21 to 30 32

>30 08

Total 100

time taken for sanctioning the loan

40

35

30

25
time taken for sanctioning the
20
loan
15

10

0
upto 7 8 to 15 16 to 20 21 to 30 >30

INTERPRATATION:

We can see the most of the loans are sanctioned within the period of 8 to 15 days. It is the satisfactory period
for an borrower. It gives a positive sign on the consumer satisfaction for the PNB.

171
13 Reasons for Rejection of Application
Table 1.13 Reasons for Rejection of Application
Reasons Number of Respondents (%)
Due to Less Income 02 16.67
Plan not Sanctioned 02 16.67
CIBIL Report 07 58.33
Other Reason 01 8.33
Total 12 100.00

Figure 1.13 Reasons for Rejection of Application

58.33

60

50

40
30 16.67 16.67
8.33
20

10

0
Less Income Plan not CIBIL Report Other Reason
Sanctioned

Reasons

INTERPRATATION:

Table 1.13 gives the reasons for the rejection of applications. It indicates that the
application of 12 respondents were rejected, in case of 07 respondents (58.33%) the
reason for rejection was negative CIBIL (Credit Investigation Bureau of India Ltd.)
report. The other reasons were less income (16.67%), plan of the property not sanctioned
(16.67%) and other reasons (8.33%).

172
15. MODE OF REPAYMENT THE LOAN:

Table 4.15Mode of Repayment of Loan

Mode of Payment No. of respondents
By Cash 04

By Cheque 31

Online Banking 09

Mobile Banking 01

Standing Instruction 13

ECS 42

Total 100

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