Professional Documents
Culture Documents
Rating errors:
- Central tendency error
- Leniency-severity error
- Halo error
- Contrast effect
- Evaluation relative to colleges, not relative to job requirements
- First impression
- First impression determines the rating
- Similar-to-me
- Supervisor judges employees that are similar to him more positively
Training of evaluators;
- Administrative training
- General orientation on system
- More complex systems
- Psychometric training
- Makes raters aware of rating errors
- Reduces the likelihood of rating errors
- Frame-of-reference training
- Rater needs a frame of reference
- More effective than psychometric training
Reliability of evaluations;
- Inter-rater reliability is low
- Different raters have different perspectives
- Combination of sources is needed to get a complete picture
Validity of evaluations
- Requires including important aspects of work behavior
- Requires good scales
- Requires training of raters
Learning;
- Cognitive learning
- Skill-based learning
- Affective; attitudes and beliefs that predispose a person to behave a way
Trainee readiness; does employee have the characteristics to acquire knowledge from
a training.
- GMA
- Goal orientation
- Performance orientation
- Mastery orientation
- Experience level
Trainee motivation; is the employee interested in training
- Expectancy framework
Reinforcement theory
- Learning results from association between behaviors and rewards
- Positive reinforcement
- Desired behavior followed by reward
- Behavior modification
- Simple recognition, can be effective in performance increase
Whole learning
- Entire task practiced at once
- Effective when string relation between subtasks
Part learning
- Subtasks practised
- Effective when complex task has low organization
Massed practice
- Individuals practice without rest
Distributed practice
- Rest intervals between practice
- More efficient learning
On-site
- On-the-job training
- Trainees observe & learn
- Apprenticeship
- Program to teach
- Job rotation
- Move to various jobs or departments within company
Off-site
- Classroom lectures
- Programmed instruction
- Linear programming
- Branching programming
- Simulators
- Controlled
- Safety
- Learning & cost
- Distance learning
- Video/audio
- Very affordable
- Computer-based training
- Allow trainees to individualize their experience
- Trainees have control over instruction