1

Chapter

Managers
and
Management
Learning Outcomes
1. Tell who managers are and where they work.
2. Define management.
3. Describe what managers do.
4. Explain why its important to study
management.
5. Describe the factors that are reshaping and
redefining management.

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1.1 Tell who managers
are and where they
work.

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Who Are Managers?
Where Do They Work?
Organization:
A deliberate arrangement of people brought
together to accomplish a specific purpose

Three Common Characteristics of Organizations:

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How Are Managers Different from
Nonmanagerial Employees?
Nonmanagerial Employees
Work directly on tasks
Not responsible for overseeing others work
Managers
Direct and oversee the activities of others
May have work duties not related to
overseeing others

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 What Titles Do Managers Have?
Top Managers: Make decisions
about the direction of an
organization
Middle Managers: Manage
other managers
First-line Managers: Direct
nonmanagerial employees
Team Leaders: Manage
activities of a work team

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1.2 Define
management.

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What Is Management?

The process of getting things done effectively and

efficiently, with and through people.

Efficiency: Doing things right

Effectiveness: Doing the right things

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1.3 Describe what
managers do.

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What Do Managers Do?
Three Ways to Look at What Managers Do

1. Four Functions Approach

2. Management Roles Approach
3. Skills and Competencies

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Four Functions Approach

Henri Fayol (1841-1925)

i. Planning
ii. Organizing
iii. Leading
iv. Controlling
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 Management Roles Approach

Henry Mintzberg

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Which Approach Takes the Prize?

Functions

Roles

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What Skills Do Managers Need?
Conceptual Skills Interpersonal Skills

Technical Skills Political Skills

Robert L. Katz
(1933 - 2010)

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What typical factors affect the
managers job?
1. Level in the Organization

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What typical factors affect the
managers job?
2. Size of the Organization

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1.4 Explain why its
important to study
management.

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Why Study Management?
Most people will either manage or be managed

We all have a vested interest in improving how

organizations are managed.

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1.5 Describe the factors
that are reshaping
and redefining
management.

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Welcome to the New World of
Management!

Changing Workplaces + Changing Workforce

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Why Are Customers Important?

Consistent, high-quality customer service is

essential to survival

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Why Is Innovation Important?

Nothing is more risky than not innovating.

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Importance of Social Media

Connecting with customers

&
Managing human resources

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Importance of Sustainability

Integrating economic, environmental, and social

opportunities into business strategies

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Simulation Exercise

Video Exercise

Management Skill Builder

Political Skills
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Preparation for Next Class
Read chapter 1 & 2 in the textbook:
Chapter 1: Managers and Management
Chapter 2: The Management Environment

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