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T O TA L Q U A L I T Y M N G T

I N T E G R AT I N G S E S S I O N
SHEENA DC. DORIA
N OV E M B E R 1 4 - 1 5 , 2 0 1 7
CHAPTER 6:
EMPLOYEE INVOLVEMENT

Categories of People in an Motivation Theories of


Organization Individual Employees

Top-Notch- Self Actualized Theory X (Sigmund Freud)


Fence-Sitters Theory Y (Douglas McGregor)
Difficult to Improve Theory Z (Abraham Maslow)
Herzbergs Two Factor Theory
CHAPTER 6:
EMPLOYEE INVOLVEMENT

Why Three-Way
Teams? Training &
Process of
Mentoring
Communication
SYNERGY
CHAPTER 6:
EMPLOYEE INVOLVEMENT
Do rewards Reward Teams
disrupt rather than
teamwork? Individuals

Empowerment
CHAPTER 7:
PROCESS APPROACH
Input
Elements of a
Output
Process Model Process or Task

ETX Model
CHAPTER 7:
PROCESS APPROACH
CHAPTER 8:
CONTINUOUS PROCESS IMPROVEMENT
CHAPTER 8:
CONTINUOUS PROCESS IMPROVEMENT
Seven Deadly
5S Practices Wastes
Seiri (sort) 1. Overproduction
Seiton (straighten) 2. Waste due to waiting
Seiso (scrub) 3. Transportation
Seiketsu (systematize) 4. Processing waste
Shitsuke (standardize) 5. Inventory Waste
6. Waste of Motion
7. Product defects
CHAPTER 9:
SUPPLIER PARTNERSHIP
Parameters in
Selecting Suppliers Product Audit
1.Quality Vs.
2.Price Quality Audit
3.Delivery
4.Service
CHAPTER 10:
PERFORMANCE MEASURES
Objectives of Criteria for
Performance Selection of
Measurements Measures
Examples of
Measures
Balanced Scorecard