UNIVERSITY OF MAURITIUS

FACULTY OF LAW AND MANAGEMENT

SECOND SEMESTER EXAMINATIONS DATE

CERTIFICATE IN MANAGEMENT (RODRIGUES) WEDNESDAY

YEAR II 20 OCTOBER 2004

SERIES MODULE TIME

OCTOBER 2004 COMMUNICATION 15.30 17.30

SKILLS
[COMS 1010]

INSTRUCTIONS TO CANDIDATES

TIME ALLOWED: 2 HOURS

NO. OF QUESTIONS SET: FIVE (5)

NO. OF QUESTIONS TO BE ATTEMPTED: THREE (3)

SECTION A QUESTION ONE (1) IS COMPULSORY

SECTION B - ANSWER EITHER QUESTION TWO (2) OR QUESTION

THREE (3)

SECTION C - ANSWER EITHER QUESTION FOUR (4) OR QUESTION FIVE

(5)
 COMMUNICATION SKILLS
[COMS 1010]

SECTION A

QUESTION ONE (1) IS (COMPULSORY)

Question 1

(a) Discuss the various levels of communication process.

(20 marks)

(b) Briefly explain the following terms: kinesics, proxemics and

haptics. (9 marks)

(c) Discuss the various advantages and disadvantages of the

manuscript and extemporaneous modes of speech delivery.
(16 marks)

(d) Using examples, compare and contrast sequential and spatial

speech design. (10 marks)

SECTION B

ANSWER EITHER QUESTION TWO (2) OR QUESTION THREE (3)

FROM THIS SECTION.

USE THE APPROPRIATE FORMAT IN PRESENTING YOUR

ANSWER.

EITHER

Question 2

You have read in last week edition of Lexpress of a vacancy for the post
of Marketing Manager at Courts Ltd. Write a covering letter of
application to Ms. Catherine Jones, the Human Resources Manager of
Courts, explaining why you should be given the opportunity to attend
an interview.
(20 marks)

2
OR

Question 3

You have recently purchase d a new microwave at Galaxy for use in

your office. Two days after the microwave was installed, there were
technical problems with it. The plug was faulty which led to a short
circuit. Write a letter of complaint to Galaxy requesting for a new
microwave being delivered to your office.
(20 marks)

SECTION C

ANSWER EITHER QUESTION FOUR (4) OR QUESTION FIVE (5)

FROM THIS SECTION.

EITHER

Question 4

Beliefs, attitudes and behaviour of audiences are shaped by

persuasion. Discuss the role played by persuasion in the
communication process. (25 marks)

OR

Question 5

The illusion that times that were are better than those that are, has
probably pervaded communication in all ages Horace Greeley.

Discuss the above-mentioned statement with respect to the role that

perception plays in the communication process.
(25 marks)

- END OF QUESTION PAPER -