Rekod Log Kerosakan Peralatan ICT

Definisi - Buku Log Kerosakan Peralatan ICT merupakan buku yang menyenaraikan maaslah atau kerosakan peralatan ICT
secara sistematik.

Tujuan buku log ini ialah

membantu seseorang juruteknik untuk melakukan penyelenggaraan dalam tempoh masa yang diperlukan
mengenalpasti jenis kerosakan yang kerap dihadapi oleh pelanggan
melakukan tindakan penyelenggaraan pencegahan agar kerosakan tidak berulang
mngenalpasti kaedah membaik-pulih yang sistematik

Maklumat yang perlu ada di dalam buku log ini ialah:

Nombor aduan
Nama pengadu
Tarikh aduan dibuat
Penyataan masalah / kerosakan
Penyelesaian masalah / cadangan penyelesaian (termasuk tindakan susulan)
Tempoh masa penyelesaian masalah
Pegawai penerima aduan
Nombor pengadu untuk dihubungi
Contoh.
Staff Name Problem and description Time taken to Attempted solution and Person who Contact information
and Date (including any error messages) fix problem suggestions for next step fixed it
Ian / 31/7/03 Mouse stopped working. No 30 mins Checked mouse device Jo Central Services IT
error messages settings in control panel / co-ordinator
system. No properties found.
Turned off PC and Swapped
over mouse. Mouse started
working again.
Sally / Monitor screen not displaying 1 hour Called support contractor. Had to get IT co-ordinator has
12/8/03 properly, screen display looks Came next day they: support details of support
different to normal. Checked display properties contractor company
in control panel. Nvidia to come in
graphics card only has 16 and fix
colour option available.
Downloaded latest graphics
driver from Nvidia.com and
installed. This then caused
error message showing "nwiz
causing crash in kernal 32".
Ran MSConfig and removed
nwiz from start-up.Problem
solved.

About the authorLasa Information Systems Team

Lasa's Information Systems Team provides a range of services to third sector organisations including ICT Health Checks and
consulting on the best application of technology in your organisation. Lasa IST maintains the knowledgebase. Follow us on Twitter
@LasaICT