Helping

g You Build a Better

Career Since 1999

Advance
Your Career

Learn New Get Certified

Skills

PMP CompTIA

A+
Project
Management C ER T I F I E D
Professional
IT Professional 4

Microsoft
C E R T I F I E D
Systems
Microsoft

Office Microsoft
Administrator C ER T I F I E D
Specialist
Systems Engineer

CompTIA CompTIA

Security + 4
R
Network + 4
R

2010 Course Catalog www.microtrain.net

 Dear Student,

For over a decade, MicroTrain has been a leader in the Chicago area
providing technology and management training to help professionals
improve their knowledge, enhance their resume, and advance their
careers. MicroTrain built its business by providing not only the most
up-to-date computer and technology training, but also showing a dedi-
cated and unsurpassed focus on our customers to create the ideal
educational environment.

Inside this catalog you will see descriptions of some of our most
popular courses and programs offered. But we encourage you to look
beyond the course descriptions and see what truly makes MicroTrain
different, and that is our friendly and knowledgeable staff which is
here to make your training experience both productive and enjoyable,
and guide you every step of the way.

We have thought of everything from comfortable seating in our at-

tractive facilities that are equipped with full racks of Cisco gear, high
speed fiber, internet based self test prep platform, on site certifica-
tion testing, audio/video equipped labs, and client/server networked
classrooms with hundreds of computers. Our Instructors are not just
academic teachers, they are career I. T. professionals with the real
world experience that is critical for your training success. And at the
end, MicroTrain offers you a guarantee that you will pass your certifi-
cation exam (see page 39 for details).

See for yourself why MicroTrain clients keep coming back.

Sincerely,
Stan Van Nice Dennis Muller
Stan Van Nice Dennis Muller
CEO President

Training is available at each of our three area locations:

Chicago Lombard Deerfield

200 W. Adams Street 720 E. Butterfield Road 770 Lake Cook Road
Chicago, IL 60606 Lombard, IL 60148 Deerfield, IL 60015
Tel: 312.628.9200 Tel: 630.981.0200 Tel: 847-572-0600
Fax: 312.628.9240 Fax: 630.981.0210 Fax: 847-572-0610

www.microtrain.net
 Learn New Skills. Get Certified. Advance Your Career.

MicroTrain was founded in 1999 by CEO Stan Van Nice and President Dennis Muller, who were looking to form a better
training company. Over the past ten years, MicroTrain has provided quality training to over 10,000 professionals in the
Chicago area, making us one of the largest and most successful training companies in the area. Today, we continue
to be a leader in providing Chicago professional training, working closely with government agencies to help individuals
receive the funding to improve their skills, obtain professional certifications, and advance their careers. See for yourself
how MicroTrain’s training and unsurpassed customer service makes the difference in getting you back to work.

“ When I first heard the owner of

MicroTrain mention that 98% of students
pass the exam, I thought he was full of
“
himself. However, after passing the exam
using the Mictrotrain approach with team
meetings, I am a true believer.
- Hector Fundora,
PMP Certification Training

About Our Catalog

With a wide variety of training options, we have

TABLE of CONTENTS
simplified things by sorting our catalog into 8
main categories: Project Management .......................................pages 4-10
Cisco Training ...................................................pages 11-18
• Project Management • Office Administration Microsoft Training .............................................pages 19-24
• Cisco • Database Adminsitration IT Management ................................................page 25
• Microsoft • Computer Technician Office Administration.........................................pages 26-31
• IT Management • Green Technology/ Database Administration...................................pages 32
Virtualization.
Computer Technician ........................................pages 33-36
Some courses fall into multiple categories, so if Green Technology/Virtualization .......................page 37
you are looking for something specific, please see MicroTrain Career Services ..............................page 38
the course index at the back of the catalog (page Student Services ..............................................page 39
42). For a even more courses, along with additional MicroTrain Guarantee .......................................page 39
information including upcoming schedules, visit our Policies and Procedures ...................................pages 40-42
website at www.microtrain.net. Finally, as always if Course Index ....................................................page 42
you have any questions or comments, please give
us a call at (888) 737-8512.

3
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 PROJECT MANAGEMENT
Project Management Programs
Each program is built around the Project Management Institute’s PMP Certification, which is the industry’s most prestigious, and then
specific courses are added to complement the needs of a variety of management professional. The programs stand out from others
due to two key factors: (1) MicroTrain offers instructor-led programs taught by experienced and certified trainers who help you every
step of the way, and (2) MicroTrain is so confident in the quality of our instructors and materials presented, that we will guarantee that
you pass your PMP Certification exam. *

Discover for yourself why a Project Management Certification will improve your skills, enhance your resume,
and advance your career. And see why MicroTrain is the top choice for PMP training in Chicago.

Who should take MicroTrain’s Project Management Training?

Our Project Management Training is ideal for the following job titles:

• Project Manager • Program Analyst • Operations Management

• Business Analyst • Project Liaison • Program Manager
• Business Process Modeler • Team Leaders • Program Director
• IT Manager • Project Analyst • Consultants
• Project Coordinators

Project Management
Course Descriptions
For a complete description of the courses that
comprise the Project Management programs, please
“ As a graduate of your PMP
program, I can attest to the value
that you offer and the quality of your
training staff. I am a firm believer in
utilizing training and development to
“
see the following pages of this catalog: enhance value and prepare for 21st
century technology opportunities.
Business Analysis ..............................page 10
- John E. Lopata ,
CAPM ...............................................page 7 PMP, Six Sigma Black Belt
CCNA.................................................page 14
Crystal Reports .................................page 10
ITIL v3 ................................................page 9



MS Office ...........................................page 28
MS Project .........................................page 8
PMP Training .....................................page 7
t e e d!
aran
Six Sigma Green Belt ........................page 9

gu
W G E YOU PASS
UARANTEE
*
YOUR CERTIFICATION EXAM.
SEE PAGE 39 FOR DETAILS

4
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 PROJECT MANAGEMENT

Project Management Programs

PMP Certification Training PMP with Microsoft Project

If you enjoy the prestige that comes from being the best
in your field, then you will appreciate the professional
advantages derived from attaining the PMP from the Project
Management Institute (PMI). MicroTrain has been helping
Project Managers get PMP certified for over 10 years and
boasts a 96% pass rate on the first attempt. MicroTrain’s
five day PMP course is designed to teach you what you
need to know for the exam as well as the PMBOK processes
and the nine knowledge areas. After ten years we have the
recipe down to a science. MicroTrain is a Global Registered
Education Provider and all MicroTrain instructors are
Professional certified trainers.
This program combines our PMP program with both levels of
Microsoft Project to ensure you know the tools along with the
concepts. MicroTrain has been helping Project Managers get
PMP certified for over 10 years and boasts a 96% pass rate on
the first attempt. MicroTrain’s five day PMP course is designed
to teach you what you need to know for the exam as well as the
PMBOK processes and the nine knowledge areas
56 hours - $3,529

40 hours - $2,829

PMP Professional with ITIL
This program combines our PMP program with our ITIL
Foundations course. ITIL consists of a series of books giving
guidance on the provision of quality IT services, and on the
accommodation and environmental facilities needed to support
IT. ITIL has been developed in recognition of organizations’
growing dependency on IT and embodies best practices for IT
Service Management. ITIL is the only comprehensive, non-
proprietary source of service management best practices that
is publicly available worldwide.
64 Hours - $4,584
PMP/ITIL Foundations/
Microsoft Project
We combine PMP with ITIL and Microsoft Project to round
this program out. ITIL consists of a series of books giving
guidance on the provision of quality IT services, and on the
accommodation and environmental facilities needed to support
IT. ITIL has been developed in recognition of organizations’
growing dependency on IT and embodies best practices for IT
Service Management. ITIL is the only comprehensive, non-
proprietary source of service management best practices that
is publicly available worldwide. It contains an integrated set of
well-documented processes. Our program will ensure you take
your PMP certification and your ITIL foundations certification into
the job market.

80 hours - $5,293

“ I was laid off for many months and not really getting many callbacks
for my resume and no job offers. After I put the letters PMP on it, not
only did I see an increase in quantity, but also quality of interviews. I
had been spinning my wheels for 5 months, and after the PMP went on,
“
I had 2 job offers in 6 weeks. It really was the ‘golden ticket’
- Jean S.
PMP Certification Training

5
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 PROJECT MANAGEMENT
Project Management Programs
PMP / ITIL / Microsoft
Project/Crystal Reports
If you are pursuing a professional
certification in project management,
our PMP/ITIL/Microsoft Project/
Crystal Reports Program is for you.
Whether you want to become PMP
certified or you want to achieve the
CAPM certification, you will need a
solid understanding of the Project
Management Body of Knowledge
(PMBOK). This course will cover the
entire content of PMBOK and will
prepare you for the 200 question
PMP exam or the 150 question
CAPM exam. If you enjoy the prestige
that comes from being the best in
your field, then you’ll appreciate the
professional advantages derived
from attaining the PMP. We combine
PMP with ITIL, Microsoft Project,
and Crystal Reports training to round
this program out. ITIL consists of a
series of books giving guidance on
the provision of quality IT services,
and on the accommodation and
environmental facilities needed to
support IT. ITIL has been developed in
recognition of organizations’ growing
dependency on IT and embodies best
practices for IT Service Management.
ITIL is the only comprehensive,
non-proprietary source of service
management best practices that
is publicly available worldwide. It
contains an integrated set of well-
documented processes. Our program
will ensure you take your PMP
certification and your ITIL foundations
certification into the job market.
96 hours - $6,134
6
www.microtrain.net • (888) 737-8512
Project Management
Professional +1
MicroTrain’s Project Management
Professional +1 program is
specifically designed for students
who are pursuing Project
Management positions and need
to become PMP certified. The
centerpiece of this program in our
PMP/CAPM Certification training.
We are specialists in PMP training
and guarantee the students who
take our courses will pass their
certification exams. Our related
curriculum includes ITIL Version 3
Foundations, Business Analysis,
Six Sigma Green Belt , SharePoint,
Microsoft Project 2007, Crystal
Reports, Microsoft Office and our
MCP and CCNA technical programs.
This program allows the student
to pick 1 of our related curriculum
courses and our PMP/CAPM
certification class and will prepare
them for a career as a Project
Manager, Program Manager, or IT
Manager among other titles.
64 hours - $5,284
Project Management
Professional +2
This program allows the student to
earn our PMP/CAPM certification as
well as 2 additional courses. Students
can choose from: ITIL Version 3
Foundations, Business Analysis,
Six Sigma Green Belt , SharePoint,
Microsoft Project 2007, Crystal
Reports, Microsoft Office and our MCP
and CCNA technical programs.
104 hours - $6,979
Project Management
Professional +3
This program allows the student to
earn our PMP/CAPM certification as
well as 3 additional courses. Students
can choose from: ITIL Version 3
Foundations, Business Analysis,
Six Sigma Green Belt , SharePoint,
Microsoft Project 2007, Crystal Reports,
Microsoft Office and our MCP and
CCNA technical programs.
112 hours - $8,689
Project Management
Professional +4
This program allows the student to
earn our PMP/CAPM certification as
well as 4 additional courses. Students
can choose from: ITIL Version 3
Foundations, Business Analysis,
Six Sigma Green Belt , SharePoint,
Microsoft Project 2007, Crystal
Reports, Microsoft Office and our
MCP and CCNA technical programs.
136 hours - $10,384
“ The combination of the
MicroTrain class, self-help
tests, and team meetings
combined to provide a great
way to prepare and pass
this exam. I never thought
“
I would do it and I really
appreciate MicroTrain’s
ability to help put this
program together.
- Hector Fundora
PMP Training
 PROJECT MANAGEMENT
Project Management Professional Certification Training (PMP)
In today’s highly competitive job market, often experience
alone is not enough. You need to stand out from the crowd
by not only showcasing what you’ve done but what you can
do. One of the best ways to increase your marketability and
attractiveness in the job market is to gain a level of certification
in your specialty. For project managers, certification as a
Project Management Professional is a globally recognized and
respected credential that lets any prospective employer easily
see that you have strived for and attained a goal and a level of
professionalism that they can count on.
The PMP certification demonstrates to potential employers the
expertise to manage complex projects, which when combined
with your experience, will push your resume to the top of their
pile. When you put a PMP certification on your resume, it
indicates that you have been expertly trained and meet the
qualifications established by the Project Management Institute,
making you a highly sought after candidate for a wide variety
of high-paying positions.
Getting your PMP certification is a lengthy and challenging
process, but MicroTrain is the expert in Chicago helping
professionals like you obtain their PMP certifications, and we are
here to make sure you know exactly what is involved and guide
you every step of the way. This includes guiding you through the
requirements needed for PMI’s application, obtaining 35 PDUs
for attending the course, studying, test prep and then sitting for
the 200 question four hour exam. MicroTrain has been helping
professionals get their PMP certifications for over 10 years, and
with our expert instructors, proven course work, modern facilities,
and 100% exam pass guarantee*, we are your best option to
receive your PMP certification, too.
PMP Project
Project
Management
Registered
Education
Management
Institute
Professional
Provider

COURSE OUTLINE
MicroTrain’s PMP Certification Advantage
1. Defining the project
MicroTrain’s 5 day PMP course is designed to teach you what 2. Scope definition and planning
you need to know for the exam as well as the five PMBOK 3. Organization planning & staffing
processes and the nine knowledge areas. Our professional, 4. Team development
certified instructors will expertly present the information to you an 5. Communications planning
in informative, yet easy to digest manner specifically designed 6. Risk identification & management
to help you pass the PMP certification exam. Outside of the 7. Project Scheduling
classroom, MicroTrain’s dedicated customer service team will do 8. Project cost management & estimating
everything possible to make your training experience the best it 9. Quality planning & management
can be, from helping you enroll to applying for government tuition 10. Procurement management
aid. In fact we are so confident in our team’s abilities, as well 11. Project integration management
as the quality of the PMP course, that MicroTrain will guarantee 12. Quality Assurance
you pass your PMP certification exam. With over ten years of 13. Contract administration
experience and better than a 96% success rate, see for your self 14. Project control
why MicroTrain is Chicago’s premier source for PMP training. 15. Cost & Schedule performance measurement
16. Quality performance measurement
17. Change control systems
18. Administrative Closure & Contract close-out
Certified Associate in Project
Management (CAPM)
The CAPM is ideal for professionals who want to showcase their
leadership skills and learn the fundamentals laid out in the Project
Management Body of Knowledge, but may not have the experience
required for the PMP certifications. The CAPM® credential recognizes
a demonstrated understanding of project mangement, and is seen by
“ The trainer did an excellent job in
synthesizing the materials and explaining
the PMBOK concepts. His insights, tips
and first hand experience we extremely
helpful in preparing for the PMP exam.
“
employers as an indication of leadership skills and expertise.
- Karla Gonzalez
PMP Certification Training

7
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 PROJECT MANAGEMENT

Microsoft Project 2007 Level I Microsoft Project 2007 Level II

You need to gather information about the various tasks involved,
resources required to accomplish the tasks, and the overall cost
in order to plan a project. Microsoft Office Project 2007 acts as
a tool that assists you in managing your projects. In this course,
you will create and modify a project plan.
Microsoft Project 2007: Level 2 is the second course in the
Microsoft Project 2007 series. In Microsoft Project 2007: Level 1,
you used your project management skills to create a complete
project plan. The plans need to be updated and modified regularly
to keep the project moving on track. This course will build upon
the knowledge gained, and give you the opportunity to work with a
project plan once it reaches the project implementation phase.

Course Outline
Lesson 1: Getting Started with Microsoft Project
Course Outline
Lesson 2: Creating a Project Plan Topic Lesson 1: Exchanging Project Plan Data with Other Applications
Lesson 3: Managing Tasks in a Project Plan Topic Lesson 2: Updating a Project Plan
Lesson 4: Managing Resources in a Project Plan Topic Lesson 3: Managing Project Costs
Lesson 5: Finalizing the Project Plan Topic Lesson 4: Reporting Project Data Visually
Lesson 5: Reusing Project Plan Information

Prerequisites for Microsoft Project 2007 - Level I
Students enrolled for this course should have the following:
•An understanding of project management concepts.
•Knowledge of a Windows operating system, either
Windows XP or Windows Vista.
Prerequisites for Microsoft Project 2007: Level 2
Students enrolling in this class should have:
• An understanding of project management concepts.
• Knowledge of a Windows operating system, XP or Vista.
• Microsoft Office Project 2007: Level 1.

5927 Managing Projects with Microsoft Office Project 2007

This class is designed for people who have a good
understanding of the Microsoft Office Project 2007 tool,
and want to learn how to put it to use. The MCTS: Microsoft
Office Project 2007 credential for managing projects validates
the skills of project managers who use Office Project 2007.
Candidates for this credential may work on projects as a team
member, project lead, project manager, scheduler, or another
role that requires the ability to formulate well thought-out project
plans and to manage projects effectively. MCTS candidates
may be responsible for the scheduling, estimating, coordinating,
controlling, budgeting, and staffing of projects. Candidates may
also provide support to other Microsoft Office Project users.
Candidates should be familiar with key project management
concepts and terminology.

Course Outline
Module 1: Getting Started with Microsoft
Office Project 2007
Module 2: Creating and Defining Projects
Module 3: Working with Estimates & Dependencies
Module 4: Working with Deadlines,
Constraints, & Task Calendars
Module 5: Working With Resources
“
Module 6: Predicting Behavior by Using
Task Types & the Scheduling Formula
Module 7: Customizing & Formatting
Module 8: Analyzing Resource Utilization
Module 9: Tracking Progress
“ The instructor really knew
his stuff and gave awesome
real world examples.
- T. Peterson
Microsoft Project Level 2
Module 10: Creating Reports
Module 11: Managing Multiple Projects

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 PROJECT MANAGEMENT
ITIL v3 Foundations Six Sigma
ITIL consists of a series of books giving guidance on the provision of quality IT Green Belt
services, and on the accommodation and environmental facilities needed to support
IT. ITIL has been developed in recognition of organizations’ growing dependency on Thousands of companies around the
IT and embodies best practices for IT Service Management. world have discovered the benefits of
Six Sigma Methodology incorporating
• Service Strategy • Service Operations
the implementation of a measurement-
• Service Design • Continual Service Improvement
based strategy that focuses on process
• Service Transition
improvement and variation reduction.
This is accomplished through the use
These disciplines represent a service lifecycle framework that further enhances of two Six Sigma sub-methodologies:
alignment to the business while demonstrating business value and ROI and en- DMAIC and DMADV.
abling IT to solve specific operational needs.
The Six Sigma DMAIC process
Our ITIL v3 Foundations course is a three day, interactive course designed to
(define, measure, analyze, improve,
give the student the knowledge and skills needed to successfully pass the ITIL v3
control) is an improvement system
Foundations exam. Our course includes the ITIL v3 Foundations exam (which can
for existing processes falling below
be scheduled at the end of the course or at the students convenience), approved
specification and looking for incremental
courseware and of course, our 100% Exam Pass Guarantee.
improvement. The Six Sigma DMADV
process (define, measure, analyze,
design, verify) is an improvement
ITIL v3 Foundations Course Outline system used to develop new processes
or products at Six Sigma quality levels.
1. Service Management Defined 5. Service Strategy
IT services and what they really do; How IT Design, develop, and implement service man- Both Six Sigma processes are executed
services deliver value to customers; Value and agement; Service management as a strategic as- by Six Sigma Green Belts.
importance of IT service management set; Setting objectives and expectations; Identify
2. ITIL Introduction and select prioritization opportunities
Good practices; Ease ITIL adoption; ITIL qualifi- 6. Service Design
cation scheme, bodies, and certifications Design and develop services; Develop pro- Course Outline
cesses; Design principles and methods; Convert
3. Service Operation • Six Sigma Overview
Effectively and efficiently deliver support services; strategy into services
• Rolled Throughput Yield
Ensure value to customer and service provider; 7. Service Transition • Process Mapping
Maintain stability while allowing for change; Develop and improve capabilities; Improved
Organize to improve IT support to customers methods for transitioning new and changed
• Failure Mode & Effects Analysis (FMEA)
services into operation; Manage the complexity • Probability (Monte Carlo Analysis,
4. Continual Service Improvement
Create and maintain value for customers; Impor- related to changes; Prevent undesired results Conditional probability)
tance of better design, introduction, and operation while enabling innovation • Introduction to Statistics (Distributions)
of services; Improving service quality, business 8. Exam-Taking Tips • Confidence Intervals (Basic DOE)
continuity, and IT efficiency; Link improvement Important techniques to help you pass your exam • Basic Tools (Ishikawas Seven Quality tools)
efforts to strategy, design, and transition
9. Practice Exams • Hypothesis Testing
In-class and take-home exam preparation • Project Planning
• Correlation and Regression
• Analysis of Variance (ANOVA)
• Introduction to Design of Experiments
• Randomized Blocks

“ I wanted to thank you for my successful

completion and passing of the ITIL exam. Your class
was very inspiring, thought provoking, interesting and
excellent content and delivery. I would recommend
you for anyone interested in taking an ITIL class.
“ • Full Factorial Experiments (DOE)
• Statistical Process Control (SPC)
• Control Planning and Application
• Mistake Proofing (Poka Yoke)

- Gary Chew
ITIL v3 Foundations

9
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 PROJECT MANAGEMENT
Business Analysis Simulation Powered Learning Workshop
Simulation Powered Learning is our own unique approach to
training that incorporates hands-on experience into course work
rather than the traditional lecture/textbook methods of teaching.
We begin by giving you the base of knowledge you need in each
class. We then immerse you in computer-simulated situations
that take you through real-life successes and mistakes - both
critical to learning. SPL takes you far beyond the traditional
“listen and practice once” model to provide hands-on learning
experiences from start to finish. Participants are introduced to
the fundamentals of business analysis through the lecture and
Course Outline
1. Understand the business analysis process and
business analysis framework.
2. Create a requirements plan
3. Create a management and communication plan
4. Elicit requirements using various techniques
5. Develop stakeholder relationships
CRYSTAL REPORTS COURSES
Crystal Reports Version 11: Level 1
Crystal Reports 11: Level 1 is the primary recommended course
you should take if your job responsibilities require you to obtain
output from databases. It is also the first course in the Crystal
Reports 11 series. In this course, you will build basic list and
group reports that work with almost any database.
Course Outline
Lesson 1: Creating a Report Lesson 5: Formatting Reports
Lesson 2: Displaying Specific Lesson 6: Enhancing Reports
Report Data Lesson 7: Creating Pie Charts
Lesson 3: Grouping Report Data Lesson 8: Distributing Data
Lesson 4: Building Formulas
“ Lesson 5: Enhancing Report
“ The trainer was exceptional and
provided explanations and many examples
of real world usage of Crystal Reports.
- Pam Lindsey
Crystal Reports 11 level 2 training,
10
www.microtrain.net • (888) 737-8512
guidance of an experienced business analyst. Then they practice
and learn how to apply best practice business analysis skills
through a computer simulation. In teams of four, participants
actually plan and manage a simulated real-life business analysis
project. They learn what it feels like as they make real decisions
and get real feedback. The simulation powered learning is
practical, engaging, intense and challenging. It’s designed to
give you the practice and confidence you need to apply your
new skills back at work.
6. Develop a Business Requirements Package
7. Analyze requirements
8. Capture and document requirements in text
and models
9. Manage requirements throughout the
software development life cycle
10. Create and use a traceability matrix
Crystal Reports Version 11: Level 2
Now that you have completed the first course, or are familiar
with the basics of building and modifying reports, you’re ready
to move ahead to create complex reports and data sources
using Crystal Reports’ tools. In this course, you’ll not only learn
how to create more sophisticated reports including sub reports
and cross-tabs, but you’ll also learn how to increase the speed
and efficiency of your reports by using SQL queries.
Course Outline
Lesson 1: Creating Running Totals Lesson 6: Charting Data
Lesson 2: Building Cross-tabs in Lesson 7: Reporting on Excel
Your Report Data with Crystal Reports
Lesson 3: Adding Subreports Lesson 8: Working with Prompts
Lesson 4: Creating Drill-downs Lesson 9: Enhancing Report
Functionality
Processing by Writing SQL
Statements
 CISCO
As the leader in communications technology, Cisco Systems
touches every aspect of our lives. Cisco touts itself as
developing the “Human Network” and they are building on this
concept every day. Cisco technical skills are in high demand
in the corporate labor market, from basic routers to advanced
wireless networks and VoIP solutions, companies today need
employees who are skilled in these various platforms. And
those who have demonstrated their expertise by obtaining an
official Cisco certification will find their careers advance faster
and further than others.
At MicroTrain Technologies, we give you the computer skills
and knowledge you need to succeed by applying the perfect
combination of expert hands-on instruction, modern state of
the art facilities and convenient training locations. Our courses
are carefully crafted to cover all of the latest aspects of Cisco
technologies, and each is led by expert instructors who will lead
you every step of the way. And MicroTrain is so confident in the
high quality of our courses and the skills of our instructors, that
we will fully guarantee that you pass your certification exam.*

Who should attend our CiscoTraining programs?

The following job titles would benefit greatly from our Cisco training:

• CCNA • Security Engineer (CCNA-Sec) • Communications Engineer

• Service Desk Engineer • Consultant • Consultant
• Network Engineer • CCNP--Network Architect • Telephony Engineer
• Network Administrator • Network Engineer • Design Engineer
• Network Technician • Network Manager

CISCO Training Programs

CCNP
Our CCNP program is designed to give students the
knowledge, and the skills to be successful as a Cisco network
professional. We combine 4 professional level Cisco classes,
Implementing Secure Converged Wide Area Networks (ISCW),
Optimizing Converged Cisco Networks (ONT), Routing (BSCI),
and Switching (BCMSN). These classes give the student the
knowledge to successfully pass the CCNP certification exams
and with these certifications under your belt, you are qualified
to manage Cisco networks in any industry.
CCNA
MicroTrain is one of the leading Cisco training organizations
in all of Chicago and the CCNA is one of our most popular
certification training courses. Our instructors guide our
students through this course using real Cisco equipment and
hands on labs and exercises. This is the best possible way
to get your CCNA certification and we are so confident in our
class we guarantee you will pass your certification exam.
40 hours - $2,545

160 hours - $7,995

Cisco Course Descriptions

For a complete description of the courses that comprise the

“ The instructor was very informative

and presented the material so it was easy
to understand the complex concepts.
- Larry Banks
“ Cisco programs, please see the following pages of this catalog:

CCNA.................................................................page 14
CCNA - Security ................................................page 15
CCNA - Voice.....................................................page 16
CCNA Certification Training, CCNP ................................................................page 14
CCNP - ISCW ....................................................page 18
CCNP - ONT......................................................page 18
CCNP - Routing ................................................page 17
CCNP - Switching ..............................................page 17

11
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CISCO Training Programs
Cisco Professional
(CCNA +2)
MicroTrain’s Cisco WAN Administrator
(CCNA plus two) program allows
students to take advantage of
MicroTrain’s extensive Cisco training
and position themselves better in the
employment market. This program
combines Cisco’s CCNA certification
training with two additional class from
our Cisco curriculum. Students can
choose from CCNA-Voice, CCNA-
Security, or a combination of our
CCNP classes (Implementing Secure
Converged Wide Area Networks
(ISCW), Optimizing Converged Cisco
Networks (ONT), Routing (BSCI),
Switching (BCMSN). Whichever
electives are chosen, the student will
be prepared for a career managing
Cisco networks and will have the
credentials it takes to succeed in this
in-demand field.
120 hours - $7,635
Cisco CCNA – Security
Our instructors guide our students
through this course using real
Cisco equipment and hands on
labs and exercises. CCNA Security
Certification meets the needs of IT
professionals who are responsible
for network security. It confirms an
individual’s skills for job roles such as
Network Security Specialists, Security
Administrators, and Network Security
Support Engineers. This certification
validates skills including installation,
troubleshooting and monitoring of
network devices to maintain integrity,
confidentiality and availability of data
and devices and develops competency
in the technologies that Cisco uses in
its security structure.
CISCO
Cisco Associate
Cisco CCNA – Voice (CCNA +1)
Our instructors guide our students MicroTrain’s Cisco WAN
through this course using real Cisco Administrator (CCNA plus one)
equipment and hands on labs and program allows students to
exercises. The Cisco CCNA Voice take advantage of MicroTrain’s
certification confirms that you have extensive Cisco training and
the required skill set for specialized position themselves better in the
job roles in voice technologies such employment market. This program
as voice technologies administrator, combines Cisco’s CCNA certification
voice engineer, and voice manager. training with one additional class
It validates skills in VoIP technologies from our Cisco curriculum. Students
such as IP PBX, IP telephony, can choose from CCNA-Voice,
handset, call control, and voicemail CCNA- Security, or one of our CCNP
solutions. This program is perfect classes (Implementing Secure
for anyone who wants to get into the Converged Wide Area Networks
growing VoIP industry. (ISCW), Optimizing Converged
Cisco Networks (ONT), Routing
40 hours - $2,745 (BSCI), Switching (BCMSN).
Whichever elective is chosen, the
student will be prepared for a career
managing Cisco networks and will
Cisco Basic (CCNA and 2 have the credentials it takes to
CompTIA Certifications) succeed in this in-demand field.
MicroTrain’s Cisco Basic (CCNA and
CompTIA Certification) is designed for 80 hours - $5,090
individuals who are interested in getting
into the field of Information Technology
focusing on wide area networks, inter
and intra networks, and IT security.
This triple certification program covers
networking concepts, security concepts,
and the most recognizable Cisco
certification, the CCNA. Students
choose 2 of the CompTIA certifications
(A+, Network+, Security +) to go along
with their CCNA certification. This
program prepares students for careers
as WAN administrators, Network
administrators, Network Managers,
Security Specialists, and more.
96 hours - $5,995

40 Hours - $2,745

12
www.microtrain.net • (888) 737-8512
 CISCO
CISCO Training Programs

CCNP - Implementing CCNP - Building CCNP - Optimizing

Secure Converged Wide
Area Networks (ISCW)
MicroTrain is one of the leading Cisco
training organizations in all of Chicago
Our CCNP program is designed to give
students the knowledge, and the skills
to be successful as a Cisco network
professional. This is a single module of
the CCNP. The ISCW 642-825 exam
will certify that the successful candidate
has important knowledge and skills
necessary to secure and expand the
reach of an enterprise network to
teleworkers and remote sites with focus
on securing remote access and VPN
client configuration. The exam covers
topics on Cisco hierarchical network
model as it pertains to the WAN,
teleworker configuration and access,
frame mode MPLS, site-to-site IPSEC
VPN, Cisco EZVPN, strategies used to
mitigate network attacks, Cisco device
hardening and IOS firewall features.
Scalable Cisco
Internetworks (BSCI)
This is a single module of the CCNP.
The BSCI 642-901 exam will certify that
the successful candidate has important
knowledge and skills necessary to use
advanced IP addressing and routing in
implementing scalability for Cisco ISR
routers connected to LANs and WANs.
The exam covers topics on Advanced
IP Addressing, Routing Principles,
Multicast Routing, IPv6, Manipulating
Routing Updates, Configuring basic BGP,
Configuring EIGRP, OSPF, and IS-IS.
40 hours - $2,745
CCNP - Building Cisco
Multilayer Switched
Networks (BCMSN)
Converged Cisco
Networks (ONT)
MicroTrain is one of the leading
Cisco training organizations in all
of Chicago Our CCNP program
is designed to give students the
knowledge, and the skills to be
successful as a Cisco network
professional. This is a single
module of the CCNP. The ONT
642-845 exam will certify that
the successful candidate has
important knowledge and skills in
optimizing and providing effective
QOS techniques for converged
networks. The exam topics include
implementing a VoIP network,
implementing QoS on converged
networks, specific IP QoS
mechanisms for implementing the
DiffServ QoS model, AutoQoS,
wireless security and basic wireless
management.

40 hours - $2,745 40 hours - $2,745

CCNA/CCNP
We start with our CCNA training which
gives the student the fundamental
knowledge of Cisco systems hardware
and software. We then move on to
4 professional level Cisco classes,
Implementing Secure Converged Wide
Area Networks (ISCW), Optimizing
Converged Cisco Networks (ONT),
Routing (BSCI), and Switching
(BCMSN). These classes give the
student the knowledge to successfully
pass the CCNP certification exams
and with these certifications under your
belt, you are qualified to manage Cisco
networks in any industry.
200 Hours - $10,540
The BCMSN 642-812 exam will certify
that the successful candidate has
important knowledge and skills necessary
to implement scalable multi-layer
switched networks. The exam includes
topics on Campus Networks, describing
and implementing advanced Spanning
Tree concepts, VLANs and Inter-VLAN
routing, High Availability, Wireless Client
Access, Access Layer Voice concepts,
and minimizing service Loss and Data
Theft in a Campus Network.
40 hours - $2,745
“
“
The instructor was very helpful
and knowledgeable, I will definitely
be taking more classes at MicroTrain.
- Ali Husian
CCNA certification training,

13
www.microtrain.net • (888) 737-8512
 CISCO
CCNA: Cisco Certified Network CCNP: Cisco Certified Network
Associate Professional
Cisco Certified Network Associate (CCNA) validates the ability The CCNP certification indicates advanced or journeyman
to install, configure, operate, and troubleshoot medium-size knowledge of networks, and validates a network professional’s
route and switched networks, including implementation and ability to install, configure and troubleshoot converged local and
verification of connections to remote sites in a WAN. Our wide area networks with 100 to 500 or more nodes. Network
CCNA program incorporates 40 hours of the best instructor Professionals who achieve the CCNP have demonstrated the
led training available with extensive hands-on labs with real knowledge and skills required to manage the routers and switches
Cisco equipment to ensure our students have the best possible that form the network core, as well as edge applications that
experience. Our program is so effective we will guarantee you integrate voice, wireless, and security into the network. With a
will pass your CCNA exam. CCNP, a network professional can install, configure, and operate
LAN, WAN, and dial access services.
You will learn and be familiar with:
Course curriculum including but not limited to these protocols:
• Internetworking • Configuring Novell IPX IP, IGRP, IPX, Async Routing, AppleTalk, Extended Access Lists,
• Switching Technologies • Managing Traffic with IP RIP, Route Redistribution, RIP, Route Summarization, OSPF,
• Internet Protocol Access Lists VLSM, BGP, Serial, Frame Relay, ISDN, ISL, X.25, DDR, PSTN,
• Configurations and IOS • Wide Area Networking PPP, VLANs, Ethernet, Access Lists, 802.10, FDDI, Transparent
Management Commands Protocols
and Translational Bridging.
• IP Routing
• Virtual LANs (VLANs)
• Managing a Cisco
Internetwork

Outline of CCNP

CCNP consists of four modules:

1. BSCI Building Scalable Cisco Internetworks –

642-901

“ The instructor was exceptionally

helpful and passionate about the CCNA
courses. He created a very interactive
class that was very engaging.
- Ali Husian
“ 2. BCMSN Building Cisco Multilayer Switched
Networks – 642-812
3. ISCW Implementing Secure Converged Wide
Area Networks - 642-825
4. ONT Optimizing Converged Cisco Networks -
642-845
CCNA certification training,

14
www.microtrain.net • (888) 737-8512
 CISCO
CCNA - Security
CCNA Security Certification meets the needs of IT Our 5 day CCNA - Security course will prepare you for the 640-
professionals who are responsible for network security. It 553 exam. The 640-553 IINS Implementing Cisco IOS Network
confirms an individual’s skills for job roles such as Network Security exam is associated with the CCNA Security certification.
Security Specialists, Security Administrators, and Network This exam tests a candidate’s knowledge of securing Cisco
Security Support Engineers. This certification validates skills routers and switches and their associated networks.
including installation, troubleshooting and monitoring of network
devices to maintain integrity, confidentiality and availability of
data and devices and develops competency in the technologies
that Cisco uses in its security infrastructure.
“
Students completing the recommended Cisco training will gain
an introduction to core security technologies as well as how to
develop security policies and mitigate risks. IT organizations
that employ CCNA Security-holders will have IT staff that
can develop a security infrastructure, recognize threats and
“ The trainer was great. Thank
you MicroTrain for the interesting
and dynamic Cisco training.
- K. Steen
CCNA certification training,
vulnerabilities to networks, and mitigate security threats.

Course Outline for CCNA - SECURITY

1. Exclusive - NAT and PAT 4. Network Security Using Cisco IOS Firewalls
Basics of NAT and PAT; Configuring NAT and PAT; Maintaining Firewall Technologies; Creating Static Packet Filters Using
NAT and PAT; Advanced Concepts in NAT and PAT ACLs; Configuring Cisco IOS Zone-Based Policy Firewall

2. Introduction to Network Security Principles 5. Site-to-Site VPNs

Network Security Fundamentals; Network Attack Methodologies;
Operations Security; Security Policy; Building Cisco Self-De-
fending Networks; Cryptographic Services; Symmetric Encryp-
tion; Cryptographic Hashes and Digital Signatures; Asymmetric
Encryption and PKI
3. Perimeter Security
Securing Administrative Access to Cisco Routers; Cisco SDM;
Configuring AAA on a Cisco Router Using the Local Database;
Configuring AAA on a Cisco Router to Use Cisco Secure ACS;
Implementing Secure Management and Reporting; Locking Down
the Router
IPsec Fundamentals; Building a Site-to-Site IPsec VPN; Config-
uring IPsec on a Site-to-Site VPN ; Using Cisco SDM; Exclusive
- IPsec over GRE
6. Network Security Using Cisco IOS IPS
IPS Technologies; Configuring Cisco IOS IPS Using Cisco SDM
7. LAN, SAN, Voice, and Endpoint Security Overview
Endpoint Security; SAN Security; Voice Security; Mitigating
Layer 2 Attacks

15
www.microtrain.net • (888) 737-8512
 CISCO
CCNA - Voice
The Cisco CCNA Voice certification confirms that you have the
required skill set for specialized job roles in voice technologies
such as voice technologies administrator, voice engineer, and
voice manager. It validates skills in VoIP technologies such
as IP PBX, IP telephony, handset, call control, and voicemail
solutions. Candidates also get exposure to the Cisco Unified
Communications architecture and design covering mobility,
presence, and TelePresence applications.
The CCNA Voice Certification enables employers to validate
that their staff possess a strong foundation in voice applications
and infrastructure concepts; and are capable of performing
baseline installation, operating, and maintenance tasks
on Cisco VoIP solutions, particularly the Smart Business
Communications System from 8-250 lines.
Course Outline for CCNA - VOICE
1. Cisco Unified Communications
Systems Introduction
Benefits of implementing Cisco Unified Communications;
Components; Infrastructure; Call processing agent; Endpoints;
Applications;
2. Traditional Telephony Operations
Components and operation of the PSTN; PBXs and key systems;
Three types of signaling required in a telephony network; How
telephone calls are established in the PSTN; Numbering plans;
3. VoIP Fundamentals
DSP; RTP Packets; Codec; SCCP signaling; H.323 sginaling;
MGCP signaling; SIP signaling; QoS; VLANs; PLAR; quality
issues; and more.
16
www.microtrain.net • (888) 737-8512
Our CCNA - Voice class prepares students for the 640-460
exam. The 640-460 IIUC Implementing Cisco IOS Unified
Communications exam is associated with the CCNA Voice
certification. This exam confirms basic IP telephony installation,
configuration, and maintenance skills by testing a candidate’s
knowledge of implementing and configuring small- to medium
sized IP Telephony solutions using Cisco Unified Communications
Manager Express, Cisco Unity Express, and the UC500 Smart
Business Communications System solutions.
4. Cisco Unified Communications Manager
Express Implementation
Key benefits and features of Cisco Unified Communications Man-
ager Express (CUCME); Supported platforms, and the required
memory, licensing, and software to deploy CUCME; CUCME
endpoints;
5. Cisco Unity Express Implementation
Positioning of Cisco Unity Express (CUE); CUE modules and
capabilities; CUE voice mail features; Auto Attendant features
of CUE; Management features of CUE; System functionality
features of CUE; CUE software files
6. Cisco Smart Business Communications
System Implementation
Voice features; Security features; Wireless networking features;
Configure voice, port, security, switching, wireless, routing,
DHCP, Cisco Smart Business Communications System;
 CISCO
CCNP - Building Scalable Cisco
Internetworks (BSCI)
The Building Scalable Cisco Internetworks (BSCI 642-
901) is a qualifying exam for the Cisco Certified Network
Professional CCNP, Cisco Certified Design Professional
CCDP, and Cisco Certified Internetwork Professional
CCIP™ certifications. The BSCI 642-901 exam will certify
that the successful candidate has important knowledge and
skills necessary to use advanced IP addressing and routing
in implementing scalability for Cisco ISR routers connected
to LANs and WANs. The exam covers topics on Advanced
IP Addressing, Routing Principles, Multicast Routing, IPv6,
Manipulating Routing Updates, Configuring basic BGP,
Configuring EIGRP, OSPF, and IS-IS.
Outline of CCNP - BSCI
1. Implement EIGRP operations.
Explain the functions and operations of EIGRP (e.g., DUAL).
Configure EIGRP routing. (e.g., Stub Routing, authentication, etc.)
Verify or troubleshoot EIGRP routing configurations.
2. Implement multi-area OSPF operations.
Explain the functions and operations of multi-area OSPF. Config-
ure multi-area OSPF routing. (E.g., Stub, NSSA, authentication,
etc.) Verify or troubleshoot multi-area OSPF routing configurations.
3. Describe integrated IS-IS.
Describe the features and benefits of integrated IS-IS. Configure
and verify integrated IS-IS.
4. Implement IPv6.
Describe IPv6 addressing operations. Describe IPv6 inter-opera-
tion with IPv4. Describe, configure or verify OSPF routing with IPv6
addressing
5. Implement Cisco IOS routing features.
Describe, configure or verify route redistribution between IP routing
IGPs. (E.g., route-maps, default routes, etc.) Describe, configure
or verify route filtering (i.e., distribute-lists and passive interfaces).
Describe and configure DHCP services (e.g., Server, Client, IP
helper address, etc.).
6. Implement BGP for enterprise ISP connectivity
Describe the functions and operations of BGP. Configure or verify
BGP operation in a non-transit AS (e.g., authentication). Configure
BGP path selection. (i.e., Local Preference, AS Path, Weight or
MED attributes).
7. Implement multicast forwarding.
Describe IP Multicast (e.g., Layer-3 to Layer-2 mapping, IGMP,
etc.). Describe, configure, or verify IP multicast routing (i.e., PIM
Sparse-Dense Mode).
www.microtrain.net • (888) 737-8512
CCNP - Building Cisco Multilayer
Switched Networks
(BCMSN)
The Building Converged Cisco Multilayer Switched Networks
(BCMSN 642-812) is a qualifying exam for the Cisco Certified
Network Professional CCNP and the Cisco Certified Design
Professional CCDP certifications. The BCMSN 642-812 exam
will certify that the successful candidate has important knowledge
and skills necessary to implement scalable multilayer switched
networks. The exam includes topics on Campus Networks,
describing and implementing advanced Spanning Tree concepts,
VLANs and Inter-VLAN routing, High Availability, Wireless Client
Access, Access Layer Voice concepts, and minimizing service
Loss and Data Theft in a Campus Network.
Outline of CCNP - SWITCHING
1. Implement VLANs.
Explain the functions of VLANs in a hierarchical network; Configure
VLANs (e.g., Native, Default, Static and Access); Explain and config-
ure VLAN trunking; Explain and configure VTP. Verify or troubleshoot
VLAN configurations.
2. Conduct the operation of Spanning Tree protocols
in a hierarchical network.
Explain the functions and operations of the Spanning Tree protocols
Configure RSTP (PVRST) and MISTP; Describe and configure STP
security mechanisms Configure and Verify UDLD and Loop Guard;
Verify or troubleshoot Spanning Tree protocol operations; Configure
and verify link aggregation using PAgP or LACP.
3. Implement Inter-VLAN routing.
Explain and configure Inter-VLAN routing; Explain and enable CEF
operation; Verify or troubleshoot InterVLAN routing configurations.
4. Implement gateway redundancy technologies.
Explain the functions and operations of gateway redundancy
protocols; Configure HSRP, VRRP, & GLBP; Verify High Availability
configurations.
5. Describe and configure wireless client access.
Describe the components and operations of WLAN topologies ;
Describe the features of Client Devices, Network Unification, and
Mobility Platforms ; Configure a wireless client.
6. Describe & configure security features in
a switched network.
Describe common Layer 2 network attacks; Explain and configure
Port Security,802.1x, VACLs, Private VLANs, DHCP Snooping, and
DAI; Verify Catalyst switch (IOS-based) security configurations
7. Configure support for voice.
Describe the characteristics of voice in the campus network.; De-
scribe the functions of Voice VLANs and trust boundaries. ; Configure
and verify basic IP Phone support
17
 CISCO
CCNP: Implementing Secure
Converged Wide Area
Networks
The Implementing Secure Converged Wide Area Networks
(ISCW 642-825) is a qualifying exam for the Cisco Certified
Network Professional CCNP. The ISCW 642-825 exam will
certify that the successful candidate has important knowledge
and skills necessary to secure and expand the reach of an
enterprise network to teleworkers and remote sites with focus
on securing remote access and VPN client configuration. The
exam covers topics on Cisco hierarchical network model as
it pertains to the WAN, teleworker configuration and access,
frame mode MPLS, site-to-site IPSEC VPN, Cisco EZVPN,
strategies used to mitigate network attacks, Cisco device
hardening and IOS firewall features.
Outline of CCNP - ISCW
1. Implement EIGRP operations.
Explain the functions and operations of EIGRP (e.g., DUAL);
Configure EIGRP routing. (e.g., Stub Routing, authentication, etc.);
Verify or troubleshoot EIGRP routing configurations.
2. Implement multi-area OSPF operations.
Explain the functions and operations of multi-area OSPF. ; Con-
figure multi-area OSPF routing. (e.g., Stub, NSSA, authentication,
etc.); Verify or troubleshoot multi-area OSPF routing configurations.
3. Describe integrated IS-IS.
Describe the features and benefits of integrated IS-IS; Configure
and verify integrated IS-IS.
4. Implement Cisco IOS routing features.
Describe, configure or verify route redistribution between IP routing
IGPs.; Describe, configure or verify route filtering (i.e., distribute-
lists and passive interfaces); Describe and configure DHCP
services (e.g., Server, Client, IP helper address, etc.).
5. Implement BGP for enterprise ISP connectivity
Describe the functions and operations of BGP; Configure or verify
BGP operation in a non-transit AS Configure BGP path selection.
(i.e., Local Preference, AS Path, Weight or MED attributes).
6. Implement multicast forwarding.
Describe IP Multicast (e.g., Layer-3 to Layer-2 mapping, IGMP,
etc.). Describe, configure, or verify IP multicast routing
7. Implement IPv6.
Describe IPv6 addressing operations; Describe IPv6 inter-operation
with IPv4; Describe, configure or verify OSPF routing with IPv6
addressing
18
www.microtrain.net • (888) 737-8512
CCNP: Optimizing Converged
Cisco Networks
The Optimizing Converged Cisco Networks (642-845 ONT) is
a qualifying exam for the Cisco Certified Network Professional
CCNP®. The ONT 642-845 exam will certify that the successful
candidate has important knowledge and skills in optimizing and
providing effective QOS techniques for converged networks. The
exam topics include implementing a VoIP network, implementing
QoS on converged networks, specific IP QoS mechanisms for
implementing the DiffServ QoS model, AutoQoS, wireless security
and basic wireless management.
Outline of CCNP - ONT
1. Describe Cisco VoIP implementations
Describe the functions and operations of a VoIP network (e.g.,
packetization, bandwidth considerations, CAC, etc.); Describe and
identify basic voice components in an enterprise network; (e.g.
Gatekeepers, Gateways, etc.)
2. Describe QoS considerations
Explain the necessity of QoS in converged networks (e.g., band-
width, delay, loss, etc.); Describe strategies for QoS implementa-
tions (e.g. QoS Policy, QoS Models, etc.).
3. Describe DiffServ QoS implementations.
Describe classification and marking (e.g., CoS, ToS, IP Prece-
dence, DSCP, etc.); Describe and configure NBAR for classification;
Explain congestion management and avoidance mechanisms; (e.g.,
FIFO, PQ, WRR, WRED, etc.); Describe traffic policing and traffic
shaping (i.e., traffic conditioners); Describe Control Plane Policing.;
Describe WAN link efficiency mechanisms (e.g., Payload/Header
Compression, MLP with interleaving, etc.); Describe and configure
QoS Pre-Classify.
4. Implement AutoQoS.
Explain the functions & operations of AutoQoS.; Describe the SDM
QoS Wizard; Configure, verify, & torubleshoot AutoQoS implemen-
tations (i.e., MQC).
5. Implement WLAN security and management.
Describe and Configure wireless security on Cisco Clients and APs
(e.g., SSID, WEP, LEAP, etc.); Describe basic wireless manage-
ment (e.g., WLSE and WCS).; Configure and verify basic WCS
configuration (i.e., login, add/review controller/AP status, security,
and import/review maps); Describe and configure WLAN QoS.
 MICROSOFT
Microsoft is a universal leader in information technology, making it a necessity for any technology focused professional
to demonstrate a thorough knowledge of the many Microsoft programs. And as the technology continuously evolves and
changes, it is critical to have the most up-to-date certifications demonstrating your proficiency. MicroTrain has you covered
on both ends, offering a complete array of Microsoft training options, including the very most up-to-date training and certifi-
cations to make sure your resume is at its best.

Who should attend our Microsoft Training programs?

• MCITP Microsoft
MCSA Course Descriptions
(Network Admin, Help Desk Specialist, Network Tech, Desktop
Support, System Admin) For a complete description of the courses that
• MCSE comprise the Microsoft training programs,
(Desktop Tech, Ntwk Engr, Sys Engr, Desktop Engr, Helpdesk please see the following pages of this catalog:
Analyst)
• MCSE/CCNA CCNA........................................... page 14
• MCP/CCNA CompTIA A+ ............................... page 35
• Microsoft Certied Professional (MCP) Graphic Design ........................... page 31
(Desktop Sup/Tech, Ntwk Sup, Sys/Ntwk Assoc, Jr. Sys Admin) MCSE/MCSA ............................... page 23
MCITP ......................................... page 24
Microsoft Office............................ page 28
Microsoft Sharepoint.................... page 23

Microsoft Training Programs

MCSA MCSE MCP

Our Microsoft Certified Systems
Administrator program is part of
our trademark MCSE Program.
Our instructors guide our students
through the basics of administering
Microsoft networks and cover all the
essential information required to pass
the 4 exams to achieve the MCSA
certification. By combining our top
notch instructor lead training with a
battery of hands-on labs and a library
of e-learning lessons we are able
to give students the most effective
experience possible to obtain their
certification. Our program is so
effective we will guarantee you will
pass your MCSE exams.
120 hours - $4,495
The Microsoft Certified Systems Engineer
(MCSE) certification is one of the
most sought after, highly recognized,
certifications in the IT industry. This
professional credential validates an IT
professional’s knowledge and skill in
administering, managing, and building
Microsoft networks. MicroTrain has been
a leader in providing training for the MSCE
for the last 10 years in Chicago and our
program comprehensively covers all seven
key competencies needed to successfully
pass the exams for the MCSE certification.
By combining our top notch instructor lead
training with a battery of hands-on labs and
a library of e-learning lessons we are able to
give students the most effective experience
possible to obtain their certification. Our
program is so effective we will guarantee
you will pass your MCSE exams
MicroTrain is one of the leading
Microsoft training organizations
in all of Chicago and this is the
basic certification program from
Microsoft. Because we offer this
bundled within our famous MCSE
program, our students have the
same experience as those pursuing
the higher level degree but finish
in a much shorter time frame.
This is a great entry point into
Microsoft technology as a Network
Administrator or Technician. Call
your program director for details.
40 hours - $2,320

160 hours - $6,870

19
www.microtrain.net • (888) 737-8512
 MICROSOFT
MCSA / MCSE with Exchange 2007
The Microsoft Certified Systems Engineer (MCSE) certification
is one of the most sought after, highly recognized, certifications
in the IT industry. This professional credential validates an IT
professionals knowledge and skill in administering, managing,
and building Microsoft networks. MicroTrain has been a leader
in providing training for the MSCE for the last 10 years in
Chicago and our program comprehensively covers all seven
key competencies needed to successfully pass the exams for
the MCSE certification. By combining our top notch instructor
led training with a battery of hands-on labs and a library of
e-learning lessons we are able to give students the most effective
experience possible to obtain their certification. Our program is so
effective we will guarantee you will pass your MCSE exams.
Our MCSE program has been designed to guide students through
the learning process using a combination of learning mediums.
Students attend traditional instructor led classes where they
can learn from certified instructors with real world experience
along with other students from different backgrounds and
industries. Our classes are designed to be interactive and
to transfer knowledge in an engaging and entertaining
environment. Students will also have plenty of opportunity
to work directly with the technology involved in this training.
Through a series of hands on labs, students will experience the
technology first hand. We also offer open lab hours so students
can work on their own with this state of the art equipment.
Finally, we incorporate a library of e-learning classes student
can access from anywhere to assist in test preparation and
retention of the material they have learned in the previous
processes. Combined, this program is the most effective,
efficient method to use to achieve your MCSE certification.

160 hours - $6,870

Who Should Attend MCSA / MCSE with Exchange 2007?

The MicroTrain MCSE program has been developed to address

the learning needs of network administrators and technicians who
are just getting into the field, and those who have been practicing
in the IT industry. Anyone who works with Microsoft networks
and wants to advance their knowledge base or add a professional
credential to their experience can benefit from this program.

MCSA / MCSE with Exchange 2007 Course Outline:

To complete the MCSE certification, students must complete the seven exams listed below, in any order.

270-290 - Windows XP Professional - Windows Server
2003 (70-270 & 70-290); Basic IP Addressing; Regional and Ac-
cessibility Options; Internet Connection Sharing (ICS); Remote Instal-
lation Services (RIS); Active Directory Structures; Domain Controllers;
User Creation and Modification; User Profiles; Group Management;
Permissions; Offline Files; Encrypting File System (EFS); Disk
Management; Shadow Copies of Shared Folders; Internet Information
Services (IIS); Terminal Services; Backup and Restore
291-293 - Windows 2003 Network Infrastructure
Implementation & Planning (70-291 & 70-293); IP
Addressing and Subnetting; DHCP Planning & Implementation; Host
Name Resolution DNS Planning & Implementation; WINS Planning &
Implementation; Remote Access; IP Routing; Network Address Transla-
tion; Security Policies and Templates; IP Security; Network Monitoring;
Certificate Services; Network Load Balancing; Clustering; Windows
Server; Update Services
294-297 -- Administering & Designing Windows 2003
Active Directory (70-294 & 70-297) Active Directory Structures
Review; Name Resolution Review; Planning and Installation; Operations
Masters (FSMOs) and Global Catalogs; Trust Relationships; Managing
Objects; Group Policy Management; Site Management; Maintenance and
Recovery; Domain Controllers and Operations Masters Review; Upgrad-
ing and Restructuring
236-000 - Configuring Exchange Server 2007 (70-236)
Planning and Installation; Storage Groups and Databases; Recipients;
Public Folders; Policies; Client Access Server; Outlook Anywhere; POP/
IMAP Configuration; Message Transport; Edge Transport; PowerShell

20
www.microtrain.net • (888) 737-8512
 MICROSOFT
MCITP with Exchange 2007
The Microsoft Certified IT Professional (MCITP) is the
highest level certification from Microsoft, demonstrating
that an individual has the comprehensive set of skills
necessary to perform a particular job role, such as database
administrator or enterprise messaging administrator. MCITP
certifications build on the technical proficiency measured
in the Microsoft Certified Systems Administrator (MCSA)
certifications. Therefore, you will earn one or more MCSA
certifications on your way to earning an MCITP credential.
Earning a Microsoft Certification validates your proven
experience and knowledge in using Microsoft products
and solutions. Designed to be relevant in today’s rapidly
changing IT marketplace, Microsoft Certifications help you
utilize evolving technologies, fine-tune your troubleshooting
skills, and improve your job satisfaction.
Whether you are new to technology, changing jobs, or a
seasoned IT professional, becoming certified demonstrates
to customers, peers, and employers that you are committed
to advancing your skills and taking on greater challenges. In
addition, certification provides you with access to exclusive
Microsoft Certified Professional (MCP) resources and
benefits, including opportunities to connect with a vast,
global network of MCPs.
160 Hours - $5,995

MicroTrain MCSA and MCITP Program Requirements

The MCSA requires a total of 4 exams to be passed (70-290, 70-291, 70-680, and
70-236) The MCITP requires completion of the MCSA criteria, plus exams 70-648
and 70-646). All exams for either MCSA or MCITP may be taken in any order.

290-291: Server 2003 Administration and 648-000: MCSA Upgrade to

Server 2003 Infrastructure MCITP - Server Administrator
40 hours Exam 70-290 and 70-291 40 hours Exam 70-648

680-646: Windows 7, Configuration and 236-000: Exchange Server 2007,

Server 2008 Administration Configuring
40 hours Exam 70-680 and 70-646 40 hours Exam 70-236

Microsoft Certified Systems Administrator (MCSA)

The Microsoft Certified Systems Administrator (MCSA) credential validates your ability to manage and
troubleshoot network environments in the Windows operating system. It reflects a unique set of skills
required to succeed in a variety of job roles, such as systems administrator, network administrator,
information systems administrator, network operations analyst, network technician, and technical support
specialist.

An MCSA candidate should have one to twelve months of experience in working with a desktop operating
system, a network operating system, and an existing network infrastructure. To complete the MCSA
certification, stundents must pass a total of four exams from the group listed above.

120 hours - $4,495

21
www.microtrain.net • (888) 737-8512
 MICROSOFT
Microsoft Training Programs

MOS Master MOS Master MCSE / CCNA

Certification
Our Microsoft Office Specialist
(MOS) program is designed to teach
individuals the entire Microsoft Office
suite to a high proficiency level. We
cover Excel, Outlook, Power Point,
and Word from beginner to expert
levels. This program will prepare
students for any professional career
where Microsoft Office would be a
primary component. This program
is ideal for Administrative Assistants,
Secretaries, Office Managers, or
any other administrative role where
Microsoft Office is used extensively.
112 hours - $3,750
MCP / CCNA
MicroTrain is one of the leading
Cisco training organizations in all of
Chicago and we have specialized in
Microsoft training for over 10 years.
By combining the most recognized
Cisco certification, the CCNA, with
a Microsoft certification, the MCP,
we have created a program that can
very quickly ready someone for a
career as a network administrator
or engineer with any organization.
Between these two programs a
student can enter the workforce with
these dual certifications in as little
as 3 weeks.
80 hours - $4,865
Certification +
MicroTrain’s MOS Master
Certification + program combines
our standard MOS program with
graphics and web design courses
like SharePoint, Visio, FrontPage,
Illustrator, Dreamweaver,
PhotoShop and InDesign. Students
choose which 4 elective classes
are best suited for their career
aspirations. This program is ideally
suited to prepare students for
careers in Marketing, Advertising
and any other creative industries
along with the standard professional
positions where these skills would
be utilized.
144 hours - $5,500
MOS Certification
with A+
MOS Certification with an
A+ Certification is the perfect
combination for those interested in
moving into the IT industry while
working in a office environment.
Dual Certification will provide
students the extra knowledge to
give them an advantage when
competing for help desk positions
requiring knowledge in application,
hardware and operating systems.
152 hours - $6,646
The Microsoft Certified Systems Engineer
(MCSE) certification is one of the
most sought after, highly recognized,
certifications in the IT industry. Combined
with the Cisco Certified Network
Administrator, this program is perfect for
students who are serious about becoming
network professionals. This program
validates an IT professional’s knowledge
and skill in administering, managing, and
building Microsoft and Cisco networks.
MicroTrain has been a leader in providing
training for the MSCE and CCNA for the
last 10 years in Chicago and our program
comprehensively covers all seven key
competencies needed to successfully
pass the exams for the MCSE certification
and the two key competencies for the
CCNA certification. By combining our
top notch instructor lead training with a
battery of hands-on labs and a library of
e-learning lessons we are able to give
students the most effective experience
possible to obtain their certification. Our
program is so effective we will guarantee
you will pass your exams!
200 hours - $9,290

“ The instructor spoke in easy to

understand language, not like a computer
geek. I would definitely recommend the
training to the rest of our organization.
- J. CSAR , Molex
“
Microsoft Excel training,

22
www.microtrain.net • (888) 737-8512
 MICROSOFT
MICROSOFT SHAREPOINT COURSES
Windows SharePoint
Services 3.0 - Level 1
This course is designed for students who want to manage a
basic Windows SharePoint Services team Web site for their
organization. This course assumes that you have user-level
skills in Windows XP and Internet Explorer 7. During this course
you’ll learn how to use the SharePoint Services tools to create a
basic Web-based team collaboration environment.
Course Outline
Unit 1: The SharePoint site
Unit 2: Team Web site components
Unit 3: Site access
Unit 4: List management
Unit 5: Libraries
Unit 6: Discussions and surveys
Unit 7: Custom views
Microsoft Office SharePoint
Server 2007 Configuration
This five day instructor led class is designed to teach students how
to manage Microsoft Office SharePoint Server 2007. This course
covers the content of the Microsoft Official Curriculum class 5061
and prepares students for the MCTS exam 70-630.
Microsoft Office SharePoint Server 2007 Configuration Course Outline
Unit 1: Getting Started
Unit 2: Installation and Deployment
Unit 3: Configuring SharePoint 2007
Unit 4: Building Sites and Site Collections
Unit 5: Managing Users and Groups
Unit 6: Configuring Authentication & Security
Unit 7: Configuring and Maintaining Lists and Libraries
www.microtrain.net • (888) 737-8512
Windows SharePoint
Services 3.0 - Level 2
This course is designed to teach you how to customize your
Windows SharePoint Services 3.0 Web site, beyond the Team
Web site template, to meet the specific needs of your users;
and to integrate Microsoft Office 2007 applications with your
Windows SharePoint Services 3.0 sites to facilitate document
sharing and information publishing. This course assumes that
you’ve completed the prerequisite course Windows SharePoint
Services 3.0: Basic or have equivalent experience.
Course Outline
Unit 1: Site configuration
Unit 2: Workspaces components
Unit 3: Blog sites
Unit 4: Web parts
Unit 5: Microsoft Office 2007 integration
“ The training will definitely save
me a lot of time and angst. I had
many “aha” moments during the
training session. Thanks MicroTrain.
- D. Taylor
“
Unit 8: Configuring Web Parts & Pages
Unit 9: Managing SharePoint Navigation & Search
Unit 10: Working with Microsoft Documents in SharePoint
Unit 11: Working with Microsoft Outlook in SharePoint
Unit 12: Using Excel Services and Business Intelligence
Unit 13: Using Business Forms and Business Intelligence
Unit 14: Performing Advanced SharePoint Management
Unit 15: Working with Content Management
23
 MICROSOFT
MICROSOFT SHAREPOINT COURSES

Microsoft SharePoint Microsoft Share-Point

Designer 2007: Level 1
This course is intended for SharePoint web designers
and SharePoint solution developers, who want to learn to
customize SharePoint sites by enhancing the look and feel
of a SharePoint site and also to create dynamic pages using
Web Parts and work flows. Also, anyone who wishes to learn
basic web design may also attend as this program is one of
the successors to Microsoft FrontPage and can be used for
general Web Design
Designer 2007: Level 2
This ILT Series course, rated 4.9/5.0 in overall quality by
ProCert Labs, builds on the skills and concepts taught in
SharePoint Designer 2007: Basic. Students will learn how
to create dynamic components, work with multimedia files,
create interactive content, design with layers, and create
tables & forms. Students will also learn the basics of data-
driven Web sites, and they’ll learn how to fix typical Web
site problems.

This ILT Series course, rated 4.9/5.0 in overall quality by
ProCert Labs, teaches the core features and functions of
SharePoint Designer 2007. Students will learn how to create
and apply templates, control layout and spacing, create and
apply style sheets, and apply IDs and classes. They will also
modify and arrange images, create links and navigation bars,
and format tables. Finally, they will learn how to prepare a
Web site for publishing.
This course is intended for entry-level SharePoint solution
developers who are currently capable of creating basic
SharePoint sites using the out-of-the-box functionality
provided by the built-in SharePoint Designer templates,
and who now want to extend or create SharePoint sites
with functionality by incorporating server web controls,
data controls, customized work flows, and administration

Course Outline Course Outline

Unit 1: Getting Started
• Internet basics
• The SharePoint Designer
workspace
• Page editing
• HTML
Unit 2: Web Sites
• Site planning basics
• Creating a Web site
• Templates
Unit 3: Text Formatting
• Text basics
• Structural formatting
• Cascading Style Sheets
Unit 4: Web Page Layout
• Basic CSS layout
• Basic layout techniques
Unit 5: Images Unit 1: Web Components Unit 5: Web Forms
• Image formats & properties and Multimedia • Creating forms
• Working with images • Web components • Input validation
• Multimedia
Unit 6: Hyperlinks Unit 6: Data-Driven
• Basic hyperlinks Unit 2: Interactive Pages
• Link styles Content • Introduction to dynamic
• Image maps • Interactive buttons pages
• Behaviors • Web Parts
Unit 7: Tables • Rollovers • Data Views
• Working with tables
• Table-based layouts Unit 3: Layers Unit 7: Site
• Creating layers Management
Unit 8: Publishing • Layer visibility • Basic search engine
• Proofing tools optimization
• Web site publishing Unit 4: Layout Tables • Compatibility testing
• Creating layout tables • Reports
• Working with layout tables • Accessibility

24
www.microtrain.net • (888) 737-8512
 IT MANAGEMENT
For over 10 years MicroTrain has been a leading provider of IT
Management training in Chicago, offering high level instructor led
courses and professional certifications. MicroTrain’s IT Manage-
ment (ITIL, Six Sigma, Business Analysis, SharePoint, Project
2007) program is specifically designed for students who are either
already PMP certified and need to expand their skill set, or stu-
dents who are not pursuing the Project Management career path
and want to focus on IT Management. The programs and courses
were designed to meet the ever changing needs of Information
Technology Managers, Program Managers, or Executives seeking
to enhance their skill sets.. Each program is comprised of some
of our most popular management level courses, allowing the flex-
ibility for each student to chart their own course by choosing the
courses that fit their specific needs.

Who should take MicroTrain’s IT Management Training?

• IT Manager • Business Process Modeler • Program Director

• MIS • Program Analyst • Consultant
• Business Analyst • Program Manager

IT Management Programs

IT Management +2
IT Management Course Descriptions
Our IT Management curriculum includes ITIL Version 3
Foundations, Business Analysis, Six Sigma Green Belt,
SharePoint, Microsoft Project 2007, Crystal Reports,
Microsoft Office and our MCP and CCNA technical
programs. This program allows the student to choose
any 2 of our related curriculum courses to build the
program that will best prepare them for a career as a IT
Manager, Program Manager, or Executive.
48 Hours - $3,190
IT Management +3
For a complete description of the courses that com-
prise the IT Management programs, please see the
following pages of this catalog:
Business Analysis .................................... page 10
Crystal Reports ........................................ page 10
CCNA....................................................... page 11
ITIL v3 ...................................................... page 9
MS Project 2007 ...................................... page 8
MS SharePoint ........................................ page 22
Six Sigma Green Belt .............................. page 9

This program allows the student to choose any 3 of

our related curriculum courses to build the program that
will best prepare them for a career as a IT Manager,
Program Manager, or Executive.

96 hours - $6,060

IT Management +4
This program allows the student to choose any 4 of
our related curriculum courses to build the program that
will best prepare them for a career as an IT Manager,
Program Manager, or Executive.

120 hours - $8,785

25
www.microtrain.net • (888) 737-8512
 OFFICE ADMINISTRATION
Office Administration Training Programs
Running a modern office takes not only a great deal of business knowledge, but also a mastery of a variety of software and
hardware applications that are essential to the day-to-day function of the office. A thorough understanding of these programs
is essential for any office manager or administrator, and being able to prove this on your resume will put you ahead of the
competition in the job hunt.

MicroTrain’s Office Administration programs will provide the additional knowledge that an experience office manager needs to
take the next career step, including learning vital software programs such as the entire Microsoft Office package, bookkeep-
ing, keyboarding, and much more. And as with all MicroTrain courses, these are led by certified instructors who will take the
time to make sure you thoroughly understand everything along the way.

Who should attend our Office AdministrationTraining programs?

The following jobs titles are ideal for our Office Adinistration training:

• Office Coordinator • Medical Front Office Assistant

• Office Manager • Medical Receptionist
• Administrative Assistant • Medical Administrative Assistant
• Executive Assistant • Data Entry

Medical/Healthcare Office Management Office Administration/

Office Administration
MicroTrain’s Medical/Healthcare
Office Administration program
was designed to give individuals
pursuing a career in any number of
medical or healthcare office support
positions the skills and knowledge
needed to be successful. Our
program covers 5 critical areas to
prepare student for careers in the
Healthcare Administration field. We
cover Medical Office Administration,
Medical terminology, Coding and
Medical Software, and Medical
Insurance. Along with this we
also provide the relevant Microsoft
Office applications including Excel,
Outlook, Word, SharePoint and
QuickBooks. This program will
prepare students to be Medical
Office Managers, Healthcare
Administrative Assistants, and other
high-demand jobs in the Healthcare
industry
195 hours - $6,500
MicroTrain’s Office Management
program takes our Office Administration
program and expands on it for individuals
pursuing a career in any number of office
management positions. These positions
generally require the skills of an office
administrator and higher level skills in
computers and project Management. The
program covers the relevant Microsoft
Office applications including Excel,
Outlook, Power Point, Word and also
SharePoint. The program also teaches
students Microsoft Project and QuickBooks
to ensure marketable skills in a variety of
industries. Basic Accounting principles are
covered in addition to basic keyboarding
skills. Additionally we cover a variety
of topics around Navigating Corporate
America including customer service, e-mail
etiquette, business writing and more. This
program ensures that our students have
all of the relevant skills necessary to be
successful in office management roles of
any kind.
248 hours - $12,070
Assistant –
Accounting and
Bookkeeping
MicroTrain’s Office Administration/
Assistant – Accounting and Bookkeeping
program was designed to give individuals
pursuing a career in any number of
office support positions the skills and
knowledge needed to be successful.
The program covers the relevant
Microsoft Office applications including
Excel, Outlook, PowerPoint, Word and
also SharePoint. The program also
teaches students Microsoft Project and
QuickBooks to ensure marketable skills in
a variety of industries. Basic Accounting
principles are covered in addition to basic
keyboarding skills. Finally we cover
a variety of topics around Navigating
Corporate America including customer
service, e-mail etiquette, business writing
and more. This program ensures that
our students have all of the relevant
skills necessary to be successful in office
support roles of any kind.
160 hours - $5,500

26
www.microtrain.net • (888) 737-8512
 OFFICE ADMINISTRATION
Office Administration Training Programs
MOS Certification
with A+
MOS Certification with an A+
Certification is the perfect combination
for those interested in moving into the
IT industry while working in a office
environment. Dual Certification will
provide students the extra knowledge
to give them an advantage when
competing for help desk positions
requiring knowledge in application,
hardware and operating systems.
152 hours - $6,646
Financial Keyboarding
with Business
Development/
Accounting
This instructor led program prepares
trainees for entry level or reentry
into the workforce. Course includes
instruction in keyboarding with
emphasis in developing speed
keying in numeric data entry,
business development, customer
service and diverse accounting
perceptions in QuickBooks
Accounting software. Data keyers
are critical to all professional
industries where entering data is
important. Keyers work with highly
technical material. They plan and
type complicated statistical tables,
combine and rearrange materials
from different sources and prepare
master copies. Our program will
prepare you for a new career in the
professional world.
200 Hours - $5,495
www.microtrain.net • (888) 737-8512
MOS Master MOS Master
Certification Certification +
Our Microsoft Office Specialist MicroTrain’s MOS Master Certification
(MOS) program is designed to teach + program combines our standard
individuals the entire Microsoft Office MOS program with graphics and web
suite to a high proficiency level. We design courses like SharePoint, Visio,
cover Excel, Outlook, Power Point, and FrontPage, Illustrator, Dreamweaver,
Word from beginner to expert levels. PhotoShop and InDesign. Students
This program will prepare students choose which 4 elective classes are
for any professional career where best suited for their career aspirations.
Microsoft Office would be a primary This program is ideally suited to
component. This program is ideal for prepare students for careers in
Administrative Assistants, Secretaries, Marketing, Advertising and any other
Office Managers, or any other creative industries along with the
administrative role where Microsoft standard professional positions where
Office is used extensively. these skills would be utilized.
112 hours - $3,750 144 hours - $5,500
Workforce Entry
This program is for individuals interested in learning workforce
skills in computer basics, keyboarding, software applications,
customer service, business etiquette and writing skills.
197 hours - $5,995
Course Descriptions
For a complete description of the courses that comprise the Office Administration
programs, please see the following pages of this catalog:
MS Word............................ page 28 Financial Keyboarding ....... page 30
MS Excel ........................... page 28 Medical/Healthcare
MS Outlook ........................ page 28 Office Administration.......... page 30
MS Access ......................... page 29 InDesign ............................ page 31
MS FrontPage ................... page 29 Photoshop ......................... page 31
MS Visio ............................ page 29 Illustrator ............................ page 31
MS Power Point ................. page 29 Dreamweaver .................... page 31
27
 OFFICE ADMINISTRATION
MICROSOFT OFFICE COURSES

MS Word Level 1 MS Word Level 2 MS Word Level 3

Microsoft Office 2007 Word Level 1 Microsoft Office 2007 Word Level 2 covers Students will learn how to work with Tables,
covers the basics of using this powerful working with templates, creating headers use Styles for formatting, create Word fill-in
word processor application. Students will and footers, as well as Mail Merge and forms, work with basic Macros, and work
learn the basics of document creation, with document collaboration and document
working with graphics.
formatting and print options. referencing tools.
Course Outline
Course Outline Course Outline
Section 1: Using Formatting Tools
Section 1: Starting Out Section 2: Creating Headers and Footers Section 1: Using Tables
Section 2: Creating Documents Section 3: Using Time Saving Tools Section 2: Using Styles
Section 3: Doing More with Text Section 4: Mail Merge Section 3: Creating Forms
Section 4: Printing & Viewing Section 5: Working with Graphics Section 4: Creating Forms
Your Document Section 5: Managing Documents
Section 6: Working with References

MS Excel Level 1 MS Excel Level 2 MS Excel Level 3

This course introduces students to the
basics of working with Microsoft Excel. Basic
features that will be covered include: the
New Interface, basic navigation and selection
techniques, working with and formatting
worksheets, basic calculations and different
Print options. Charts will be covered as well.
Course Outline
Section 1: Starting Out
Section 2: The New Interface
Section 3: Excel Basics
Section 4: Editing and Formatting Your Workbook
Section 5: Basic Formulas and Functions
Section 6: Printing and Viewing your Workbook
Section 7: Charts
This course builds on skills learned in
Microsoft Excel 2007 Level 1. Students will
learn about creating Excel templates, work
with more functions and calculation tools,
work with graphics, as well as working with
some of the database (list management)
features supported by Excel.
Course Outline
Section 1: Building a Template
Section 2: Working with Functions and
Auditing Tools
Section 3: Managing Tables
Section 4: Enhancing your Workbook
Section 5: Finalizing Your Workbook and
Importing Data
Microsoft Excel 2007 Level 3 will cover more
advanced features of the program. Included
in this class are: workbook collaboration,
working with outlines and Pivot Tables,
working with analysis features such as the
Scenario Manager and Goal Seek, using
and recording Macros, creating hyperlinks,
and working with more functions.
Course Outline
Section 1: Advanced Window Management
& Workbook Collaboration
Section 2: Pivot Tables
Section 3: What If Analysis
Section 4: Macros
Section 5: Excel and the Internet
Section 6: Working with Advanced
Calculation Features

Outlook Level 1 Outlook Level 2

Outlook is a program used
to manage E-mail with many
other features including an
interactive Calendar for setting
up Appointments, Meetings and
other Events, a Contacts area
for storing contact information
as well as a Task management
feature, plus much more. This
class covers the basics of
working with Outlook 2007.
Course Outline
Section 1: Starting Out
Section 2: Sending & Receiving E-mail
Section 3: Working with Messages
Section 4: Information Management
Section 5: Viewing and Printing
in Outlook
This class is a follow-up to
Microsoft Office Outlook
2007 Level 1. In this course
students will learn more ways
to organize content, as well
as work with additional E-mail
features and other information
management tools.
Course Outline
Section 1: Advanced Organization
Tools
Section 2: Using E-mail Features
Section 3: Advanced Information
Management Tools

28
www.microtrain.net • (888) 737-8512
 OFFICE ADMINISTRATION
MICROSOFT OFFICE COURSES
Access Level 1
This class covers the basic features of
Microsoft Access 2007. Students will learn
how to create and work with Tables to store
data. Students will also learn how to create
Queries to work with Table data and create
basic Forms and Reports.
Course Outline
Section 1: Starting Out
Section 2: Creating a Database
Section 3: Working with Tables
Section 4: Doing More with your Database
Power Point Level 1
Microsoft Office Power Point 2007 is a program
for creating presentations based on the slide
show format. This Level 1 course will introduce
students to basic features of using the program,
including creating & formatting presentations.
Course Outline
Section 1: Starting Out
Section 2: Editing Slides
Section 3: Adding Effects
Section 4: Creating Masters
Section 5: Adding Graphics
Section 6: Printing & Viewing a Presentation
Power Point Level 2
Microsoft Office 2007 Power Point Level 2
is a continuation of Level 1. This course will
cover working with Tables and SmartArt.
Incorporating audio and visual effects,
delivery options, and using Power Point with
other programs will also be covered.
Course Outline
Section 1: Adding Tables & SmartArt
Section 2: Adding Audio/Visual Effects
Section 3: Advanced Power Point Features
Section 4: Links and Objects
Section 5: Links and Objects
Section 6: Working with Other File Formats
Access Level 2
Building on Level I, students will learn
about Relational Databases and how to
create relationships between Tables. This
class will also continue to discuss Queries,
where more advanced query types will be
covered. Then students will learn more
about working with Reports and creating
Pivot Tables in Access databases.
Course Outline
Section 1: Table Relationships
Section 2: Working with Queries
Section 3: Working with Reports
Section 4: Pivoting Data
FrontPage - Level 1
Upon successful completion of this course,
students will be able to: Identify site-planning
considerations, create a new web, a home page,
and add and format text on the home page.
Create and modify tables. Connect pages. Add,
edit, and link pictures, as well apply and modify
themes. Prepare a web for publishing.
Course Outline
Section 1: The Fundamentals
Section 2: Creating Web Pages & Web Sites
Section 3:Working with Web Pages
Section 4: Formatting Web Pages
Section 5: Working with Images
Section 6: Working with Links & Navigation View
FrontPage - Level 2
Students will learn advanced techniques to
structure web content including working with
tables, frames pages and layers. Advanced
formatting using styles will also be covered.
Course Outline
Section 1: Working with Tables
Section 2: Working with Frames
Section 3: Creating Forms
Section 4: Using Cascading Style Sheets
and Dynamic Web Templates
Section 5: Managing Web Pages
Section 6: Using Web Components
Section 7: Understanding HTML
Section 8: Advanced Topics
www.microtrain.net • (888) 737-8512
Access Level 3
In this course, Forms will be covered
in more detail. Macros for different
purposes will be presented. Students
will also learn about some Database
Management features and how to
Import, Export and Link data.
Course Outline
Section 1: Working with Forms
Section 2: Using Macros in Access
Section 3: Database Management
Section 4: Exporting, Importing, and
Linking Tables
Visio Level 1
Diagrams and charts play a pivotal role in
knowledge dissemination, making complex
data easy to understand. Microsoft Office Visio
Professional 2007 has a host of features that
are instrumental in creating pictorial represen-
tations of information. In this course, you will
learn the essentials of Visio.
Course Outline
Section 1: Starting Out
Section 2: Creating a Route Map
Section 3: Enhancing a Basic Diagram
Section 4: Creating Process Diagrams
Section 5: Representing an Organization Hierarchy
Visio Level 2
This course will build upon the knowledge
gained in Level 1 and enable you to work
with many advanced features, including using
the drawing tools, creating and working with
custom stencils and templates, and sharing
your Visio drawings with other applications.
Course Outline
Section 1: Creating a Custom Shape
Section 2: Designing a Custom Stencil
Section 3: Designing Styles and Templates
Section 4: Designing a Floor Plan
Section 5: Representing External Data
Section 6: Sharing Your Work
29
 OFFICE ADMINISTRATION
Financial Keyboarding
Fundamentals with Business
Development & Accounting Training
Seeking a new job or career change? This program is designed
to give individuals the skills and credentials to join the workforce in
the Banking, Insurance, Financial and Customer Service industries.
This program was developed in conjunction with leading financial
services companies to ensure students who complete the program
fit the skills profile they look for when hiring new associates.
This instructor led program prepares trainees for entry level
or reentry into the workforce. Course includes instruction in
keyboarding with emphasis in developing speed keying in
numeric data entry, business development, customer service and
QuickBooks accounting software. Nationwide industries employing
the largest number of data keyers are banking, insurance, securities
commodities and other investments. Keyers work with highly
technical material. They plan and type complicated statistical
tables, combine and rearrange materials from different sources and
prepare master copies.
200 hours - $5,495
Course Outline
Module 1 - Construction Menu - goal 5,000 keystrokes / accuracy
97%; Mavis Beacon Typing - goal 15 wpm / 97% accuracy
Module 2 - Consolidated Menu - goal 8,000 keystrokes / accuracy
98% Mavis Beacon Typing - goal 30 wpm / 98% accuracy
Module 3 -Appraisal Menu - goal 11,000 keystrokes / accuracy 99%
Mavis Beacon Typing - goal 45 wpm / 99% accuracy
Module 4 - Mavis Beacon Typing - goal 60 wpm / 100% accuracy
Module 5 - Microsoft Word 2003 - Level 1: (1) The Fundamentals
( 2) Working with and Editing Text (3) Formatting Characters and
Paragraphs (4) Formatting Pages; Keyboarding & Typing;
Module 6 - Microsoft Excel 2003 - Level 1 (1) Fundamentals
(2) Editing a Worksheet (3) Formatting a Worksheet (4) Managing
Your Workbooks; Personal Budget, Salaries, Timesheet, Directory;
Keyboarding & Typing
Module 7 - Microsoft Power Point 2003 - Level 1: (1) The
Fundamentals (2) Editing a Presentation (3) Formatting Your
Presentation (4) Drawing and Working with Graphics (5) Delivering Your
Presentation; QuickBooks 2005 for Windows (1) Getting Started (2)
Setting Up A Company (3) Working with Lists (4) Setting Up Inventory
(5) Selling Your Product (6) Invoicing For Services (7) Processing
Payments (8) Working With Bank Accounts (9) Entering And Paying Bills
Module 8 - Keyboarding Review - goal 15,000 keystrokes / accuracy
100%; Mavis Beacon Typing - goal 60 wpm / 100% accuracy
30
www.microtrain.net • (888) 737-8512
Medical/Healthcare Office
Administration Training
MicroTrain’s Medical/Healthcare Office Administration pro-
gram was designed to give individuals pursuing a career in
any number of medical or healthcare office support positions
the skills and knowledge needed to be successful. Our pro-
gram covers 5 critical areas to prepare student for careers in
the Healthcare Administration field. We cover Medical Office
Administration, Medical terminology, Coding and Medical
Software, and Medical Insurance. Along with this we also
provide the relevant Microsoft Office applications including
Excel, Outlook, Word, SharePoint and QuickBooks. This
program will prepare students to be Medical Office Manag-
ers, Healthcare Administrative Assistants, and other high-
demand jobs in the Healthcare industry.
195 hours - $6,500
Course Outline
Pre-Training Module Mentored Microsoft Office Lab Students will
be given logins to practice Typing, Windows Navigation, Word,
Excel, Outlook and Power Point. NOTE: Salaried Instructor will
only be present in class to, (1) get students set up, (2) Midday
Q&A, and (3) before end of day Q&A.
Module 1 - Microsoft Office and QuickBooks Word Levels 1 &
2 Excel Levels 1 & 2 Outlook Levels 1 & 2 QuickBooks 1 & 2
Module 2 - Medical Office Administration Administrative Medi-
cal Assisting Topics Include: Office management responsibilities,
Charting and filing, compliance topics, computer use in the
office, customer service topics-health care consumer/provider
relationship, legal issues and patient education.
Module 3 - Medical Terminology Topics include: Learn lan-
guage of medical terminology, breakdown terms, definitions and
examples, study individual body systems with definitions that
help you connect words to their meanings.
Module 4 - Coding/Medical Software Topics include: ICD9
CM, CPT, HCPCS coding with support of medical software
systems.
Module 5 - Medical Office Insurance Topics include: Third
party payers, information about federal healthcare regulations,
coding guidelines, reimbursement issues, importance of coding
for medical necessity, skill to complete claims accurately.
 OFFICE ADMINISTRATION
GRAPHIC DESIGN / WEB DESIGN CLASSES

Adobe InDesign: Adobe Photoshop Adobe Illustrator:

Level 1
You are starting to familiarize yourself
with print layout and design using
InDesign. You would like to learn about
the tools and features available to
you in InDesign CS4. In this course,
you’ll work with some of the tools and
features to create eye-catching printed
documents using InDesign CS4
Course Outline
Lesson 1: Managing the InDesign Environment
Lesson 2: Designing Documents
Lesson 3: Enhancing Documents
Lesson 4: Adding Tables
Lesson 5: Finalizing Documents
Adobe InDesign:
Level 2
In this course, you will deploy the
advanced InDesign techniques to
enhance the look and functionality of
your documents.
Course Outline
Lesson 1: Managing Styles
Lesson 2: Designing Documents
Lesson 2: Developing Complex Paths
Lesson 3: Handling Page Elements
Lesson 4: Administering External Files
Lesson 5: Working with XML
Lesson 6: Managing Long Documents
Lesson 7: Adjusting Print Settings
CS4: Level 1
You will explore the Photoshop CS4
interface, customize it, and use tools
for selecting parts of images; learn to
use layers and to apply layer effects
and filters for creating special effects;
use painting tools and blending
modes to enhance the appearance of
your design; and save images in both
print and web formats
Course Outline
Lesson 1: Exploring the Adobe
Photoshop CS4 Environment
Lesson 2: Determining Resolution & Graphic Type
Lesson 3: Working with Selections
Lesson 4: Working with Layers
Lesson 5: Enhancing Images with Paint and Filters
Lesson 6: Exploring Image Modes &
Color Adjustments
Lesson 7: Saving Images for Web & Print
Adobe Photoshop
CS4: Level 2
In this course, you’ll work with
the advanced tools and features
available in Photoshop.
Course Outline
Lesson 1: Masking and Clipping Layers
Lesson 2: Masking with Vector Paths
Lesson 3: Enhancing Photographs
Lesson 4: Creating Special Effects
Lesson 5: Working with Video Files
Lesson 6: Automating Tasks
Level 1
Adobe Illustrator is a sophisticated
graphics application that helps you to
create complex and attractive designs
with type effects. In this course, you
will learn to use Adobe Illustrator by
drawing and manipulating simple
shapes to create logos. You will also
combine text and graphics to create
advertisements.
Course Outline
Lesson 1: Creating Simple Shapes
Lesson 2: Creating Logos Using Simple Shapes
Lesson 3: Creating Logos Using Custom Paths
Lesson 4: Enhancing Logo Type
Lesson 5: Manipulating Body Type
Lesson 6: Creating an Advertisement
Lesson 7: Organizing Assets with Adobe Bridge
Adobe Illustrator:
Level 2
In this course, you will create complex,
robust illustrations that go beyond those
you could create using Illustrator’s
basic tools.
Course Outline
Lesson 1: Creating Complex Illustrations
Lesson 2: Enhancing Complex Illustrations
Lesson 3: Creating a Vector Version of a Raster Graphic
Lesson 4: Coloring Artwork
Lesson 5: Creating Special Effects
Lesson 6: Applying Color Management
Lesson 7: Outputting Documents
Lesson 8: Exporting Graphics for the Web & Mobile

Dreamweaver: Level 1 Dreamweaver: Level 2

Students who wish to familiarize themselves with the You have created basic web pages. You may now need to
basic techniques used for creating websites using Adobe develop professional-looking websites. In this course, you will
Dreamweaver. It also provides the fundamental knowledge and use the advanced features of Adobe Dreamweaver to design
techniques needed to advance to more complex Dreamweaver and develop professional-looking websites
operations for enhancing the functionality of websites.
Course Outline
Course Outline 1. Working in Code View 4. Working with AP Elements
2. Formatting with Style Sheets 5. Automating Tasks
1. Getting Started with Dreamweaver 4. Working with Links
3. Creating an Effective 6. Creating Forms
2. Creating a Website 5. Working with Frames
User-Navigation Interface 7. Authoring with
3. Adding Design Elements to Web Pages 6. Uploading a Website
XML-Based Data

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www.microtrain.net • (888) 737-8512
 DATABASE ADMINISTRATOR
Database Administrator –
MCTS SQL 2005
MicroTrain’s Database Administrator – MCTS SQL 2005
program is designed for individuals in the database
administration field. This program covers the relevant
knowledge and skills necessary to successfully
attain Microsoft’s MCTS – SQL 2005 Administration
certification. With this certification students will be able
to pursue positions as Database Administrators, Data
Analysts, and Database Managers.
80 hours - $5,120
COURSE OUTLINE
Lesson 1: Installing and Configuring SQL
Server 2005
Lesson 2: Creating and Configuring Databases
Lesson 3: Working With tables and Security
Lesson 4: Performing Indexing and
Full-text Searching
Lesson 5: Introduction to More
Database Objects
Lesson 6: Implementing Security in SQL
Server 2005
Lesson 7: Working with Relational Data
Lesson 8: Maintaining High Availability
Lesson 9: Introduction to Replication
Lesson 10: Maintaining and Automating
SQL Server
Lesson 11: Performing Backups & Restores
Lesson 12: Achieving High Availability
through Replication
Lesson 13: Introducing More
High-Availability Methods
Lesson 14: Monitoring and Optimizing
SQL Server 2005
32
www.microtrain.net • (888) 737-8512
Developer/Database
Administrator – MCTS SQL 2005
MicroTrain’s Developer/ Database Administrator – MCTS
SQL 2005 program is a blended learning program designed
specifically for individuals in the database administration field
who are also interested in applications development. This
program covers the relevant knowledge and skills necessary to
successfully attain Microsoft’s MCTS – SQL 2005 Administration
certification through our top notch instructor led SQL program.
We then incorporate an entire suite of development training
in a self paced e-learning format specifically designed with
developers in mind. This suite covers the .net framework,
Visual Studio, VB.net, and ASP.net along with C#. These
courses are interactive with labs and exercises and include 24x7
instructor access. This is the most intensive and sophisticated
developer training program we offer and it will more than
prepare our students to be successful developers. With this
certification students will be able to pursue positions as Database
Administrators, Data Analysts, Database Managers, Applications
developers and Web programmers.
80 hours - $8,619
plus 40 additional hours of mentored learning
COURSE OUTLINE
Lesson 1: Installing and Configuring SQL Server 2005
Lesson 2: Creating and Configuring Databases
Lesson 3: Working With tables and Security
Lesson 4: Performing Indexing and Full-text Searching
Lesson 5: Introduction to More Database Objects
Lesson 6: Implementing Security in SQL Server 2005
Lesson 7: Working with Relational Data
Lesson 8: Maintaining High Availability
Lesson 9: Introduction to Replication
Lesson 10: Maintaining and Automating SQL Server
Lesson 11: Performing Backups and Restores
Lesson 12: Achieving High Availability through Replication
Lesson 13: Introducing More High-Availability Methods
Lesson 14: Monitoring and Optimizing SQL Server 2005
 COMPUTER TECHNICIAN
Computer Technician Training Programs
CompTIA certifications are credentials achieved through a test- Certified professionals report that they have more confidence on
ing process that validates knowledge within a specific IT support the job, see an improvement in the quality of their work and enjoy
function. All CompTIA exams are developed by subject matter a higher demand for their services. Employers feel the same way.
experts, and the certifications are recognized throughout the In fact, 74 percent of IT managers say a CompTIA certification is
industry as the standard for proving foundation-level skill sets. an important factor in considering an employee for a promotion.
MicroTrain has been a leader is delivering high quality CompTIA
courses for over 10 years. We are so confident in our courses
that we guarantee you will pass your CompTIA exam.

Who should attend our Computer TechnicianTraining programs?

• Help Desk Managers • Info Assurance Analyst

• Support Tech • IT Security Analyst
• PC Tech • IT Security Specialist
• PC Configuration Consultant

A+ A+, Security + A+, Net+, Security +

A+ certification is an internationally This program is designed as an entry MicroTrain’s Computer Technician/
recognized validation of technical level program into the field of Information Help Desk (A+, Net+, Security+)
knowledge and customer satisfaction. Technology by providing the students with program is designed as an entry
The certification consists of two CompTIA A+ and Security+ certifications. level program into the field of Infor-
modules with one exam per module. This program will give students and skills mation Technology. This program
A combination of lecture and hands- in PC Hardware and Software and basic offers a unique triple-certification
on labs will help students achieve IT Security to allow them to become Help thru CompTIA and includes A+,
two goals. Goal one is to learn and Desk Analysts, Computer Technicians, or Network+, and Security+. These
retain the necessary information to IT Administrators. Certified professionals are the top 3 most in demand
pass both exams. Goal two is to use report that they have more confidence certifications according to CompTIA
the labs to acquire practical hands-on on the job, see an improvement in the and prepare individuals for posi-
experience enabling the student to quality of their work and enjoy a higher tions in Information Technology such
enter the workplace with confidence. demand for their services. Employers as Help Desk Analysts, Computer
This program is the premier feel the same way. In fact, 74 percent of Technicians, IT Administrators and
certification for anyone pursuing IT managers say a CompTIA certification more…Certified professionals report
careers in IT support, Help Desk, and is an important factor in considering an that they have more confidence
Network Administration employee for a promotion. on the job, see an improvement in
the quality of their work and enjoy
40 hours - $2,220 64 hours - $3,726
a higher demand for their services.
Employers feel the same way. In
fact, 74 percent of IT managers
Network + say a CompTIA certification is an
Network+ certification is an internationally recognized validation of technical important factor in considering an
knowledge and customer satisfaction. This program is the premier certification employee for a promotion.
and represents the core knowledge that many other vendor specific
certifications are built on. Anyone pursuing careers in IT support, Help Desk, 96 Hours - $5,601
and Network Administration should start with their Network+ Certification.
32 hours - $1,875

33
www.microtrain.net • (888) 737-8512
 COMPUTER TECHNICIAN
Computer Technician Training Programs
A+/Network +
This program is designed as an
entry level program into the field of
Information Technology by providing
the students with CompTIA A+ and
Network+ certifications. This program
will give students and skills in PC
Hardware and Software and basic
networking concepts to allow them to
become Help Desk Analysts, Comput-
er Technicians, or IT Administrators.
Certified professionals report that they
have more confidence on the job,
see an improvement in the quality of
their work and enjoy a higher demand
for their services. Employers feel the
same way. In fact, 74 percent of IT
managers say a CompTIA certification
is an important factor in considering
an employee for a promotion.
72 hours - $4,031
MCSA – CompTIA
Certification
This program combines our Microsoft
Certified Systems Administrator
program (which is part of our
trademark MCSE Program) with one
of the three CompTIA certifications
we offer. Choose either A+, Network+
or Security+. Our instructors guide
our students through the basics of
computer networks, and administering
Microsoft networks covering all the
essential information required to
pass the 4 exams to achieve the
MCSA certification and the CompTIA
certification. This is the minimum
certification required to be a network
administrator.
144 hours - $6,370
34
www.microtrain.net • (888) 737-8512
A+/Network+/MCSA
MicroTrain’s Network Administrator
(A+/Network+/MCSA program
is specifically designed to give
prospective Network engineers the
skills and knowledge to break into
this competitive industry. Our A+
and Network+ certification programs
give students the base knowledge
of computers and networks and
the Microsoft MCSA is the premier
certification for network administrators
and prepares students to work
effectively with Microsoft networks.
This program is ideal for individuals
getting into the IT industry.
192 Hours - $8,531
A+/Network+/
MCP/CCNA
Our Network Administrator (A+/Network+/
MCP/CCNA) program is designed to
give students a broad knowledge base
in multiple technologies to better prepare
them to compete in the work place. We
start with the basics or PC’s with CompTIA
A+ and then the basics of networks with
CompTIA’s Network+. We then have
the student become a Certified Cisco
Network Administrator with our CCNA
program and lastly, have the student study
Microsoft with a MCP program. With this
well rounded networking experience our
students are much more likely to succeed
in the job market.
152 hours - $8,856
Network + / CCNA
MicroTrain’s Network+/CCNA is
designed for individuals who are
interested in getting into the field of
Information Technology focusing on
wide area networks and inter and
intra networks. This dual certification
program covers networking concepts
and the most recognizable Cisco
certification, the CCNA. This program
prepares students for careers as WAN
administrators, Network administrators,
Network Managers, and more
72 hours - $4,620
Network + /
MCSE Combo
The Microsoft Certified Systems
Engineer (MCSE) certification is
one of the most sought after, highly
recognized, certifications in the IT
industry. This professional credential
validates an IT professional’s
knowledge and skill in administering,
managing, and building Microsoft
networks. MicroTrain has been a leader
in providing training for the MSCE for
the last 10 years in Chicago and our
program comprehensively covers all
seven key competencies needed to
successfully pass the exams for the
MCSE certification. By combining our
top notch instructor lead training with a
battery of hands-on labs and a library of
e-learning lessons we are able to give
students the most effective experience
possible to obtain their certification.
This program also covers the CompTIA
Network+ certification and is focused
on individuals without a lot of IT
experience, who want to begin a career
as a Network Administrator or engineer.
Our program is so effective we will
guarantee you will pass your Network+
and MCSE exams!
192 hours - $8,745
 COMPUTER TECHNICIAN
Computer Technician Training Programs

A+/Network+/PMP/ A+, Network +, MCP A+ MCSE Combo

MCSE/CCNA MicroTrain’s Computer Technician/Help MicroTrain’s Network Administrator
MicroTrain’s Network Professional Desk (A+, Security+, MCP) program program (A+ MCSE) incorporates the
program is one of our most combines our CompTIA certifications two most recognizable certifications
complete, all-inclusive programs with a Microsoft certification and is in the IT Industry. CompTIA A+
for individuals pursuing careers in designed as an entry level program into certification gives students the
network administration or network the field of Information Technology. By Computer skills from a Hardware/
management. We combine the 2 providing the students with CompTIA Software perspective and Microsoft’s
most recognized basic certifications A+ and Security+ certifications, along MCSE gives IT professionals
(A+ and Network+) with the most with a Microsoft Certification, this knowledge and skill in administering,
significant Microsoft certification program will give students and skills in managing, and building Microsoft
(MCSE) and the primary certification PC Hardware and Software and basic
networks. The Microsoft Certified
for Cisco professionals (CCNA) and IT security and networking concepts
Systems Engineer (MCSE)
then add in the PMP certification to to allow them to become Help Desk
certification is one of the most sought
ensure the student is well versed in Analysts, Computer Technicians, or IT
after, highly recognized, certifications
Project management principles also. Administrators. Certified professionals
in the IT industry. This program
This program ensures the student report that they have more confidence
on the job, see an improvement in the prepares individuals for careers as
has a strong technical base of skills
quality of their work and enjoy a higher Network Administrators and Network
and knowledge and also gives them
demand for their services. Employers Managers.
the project management skills to
succeed in the IT industry. feel the same way. In fact, 74 percent of
IT managers say a CompTIA certification
200 Hours - $9,021
and Microsoft certification are important
312 hours - $16,280 factors in considering an employee for a
promotion.

112 hours - $6,351

“
Course Descriptions
For a complete description of the courses that com-
prise the Computer/Network Technician programs,
“ An excellent instructor [with]great
motivational skills that will help me
stay focused and get A+ certified.
- T. Baker
CompTIA A+ Certification Training
Lombard IL, 2008
please see the following pages of this catalog:

CompTIA A+ .................................... page 35

CompTIA Network + ........................ page 35
CompTIA Security + ........................ page 35
CCNA............................................... page 15
MCSE .............................................. page 23
PMP ................................................. page 7

35
www.microtrain.net • (888) 737-8512
 COMPUTER TECHNICIAN
CompTIA A+ Certification CompTIA Network +
CompTIA A+ validates knowledge and competency in core hardware
Certification
and operating system technologies, including installation, configuration, Network+ certification is an international industry
diagnosing, preventive maintenance and basic networking. CompTIA credential that validates the knowledge of networking
A+ certification also confirms awareness of security, safety and professionals with 18-24 months of experience in the
environmental issues, as well as basic communication skills and IT industry. Earning the Network+ certification means
professional etiquette. The certification objectives were updated in 2003 that the candidate possesses the knowledge needed to
and also in 2006. configure a wide range of vendor and product-neutral
networking technologies. Network+ can also serve as a
The CompTIA A+ certification exam was developed in 1993 at the prerequisite for vendor-specific IT Certifications such as
request of the IT industry; major corporations needed a way to validate Cisco’s CCIE track.
the skills of entry-level technicians. CompTIA recruited Subject Matter
Experts (SMEs) from more than 20 companies to create the standards Knowledge of Networking Technology
and objectives of CompTIA A+. Hands-on service technicians used their
• Network Basics • TCP/IP Fundamentals
real-world experience to define the test content, while computer service
• Physical Layer • TCP/IP Suite: Utilities
experts developed the exam questions. Thirteen years later, more than • Data Link Layer • Remote Connectivity
700,000 technicians certified worldwide, CompTIA A+ is still seen by the • Network Layer • Security
technology community as the perfect entry into an IT career. • Transport Layer

Knowledge of Networking Practices.

Outline of A+ Certification Exam • Implementing the Installation of a Network
Exam 220-601: Hardware Essentials • Maintaining and Supporting a Network
• Troubleshooting a Network
Exam 220-602: IT Technician
Exam 220-603: Remote Support Technician
Exam 220-604: Depot Technician

CompTIA Security+ Certification

Theft and destruction of intellectual property takes place
despite the presence of firewalls, encryption and corporate
edicts. Neither technologies nor policies alone offer effective
information security. The IT industry must have a well-trained
work force to effectively combat hackers and decrease
financial losses. Security is on everyone’s mind these days.
As organizations scramble to upgrade information security
measures and academic institutions struggle to meet
the growing demand for IT security programs, the need
for computer security education and related certification
credentials has never been more apparent.
CompTIA’s Security+ Certification is a great first step for
individuals seeking to enter this growing field, and it lays the
groundwork for other security certifications. As we look to the
future of information security in the IT industry and academics,
it is clear that demand for specialized programs, certifications,
and in turn, experienced graduates will continue to increase. The
technology community identifies Security+ as the perfect way to
validate your knowledge of information security. The CompTIA
Security+ vendor-neutral certification exam is the worldwide
standard of competency for foundation-level security practitioners.

In response to these needs and industry support for a Security + Course Outline
foundation-level network security certification, CompTIA has
accelerated the development of its new Security+ exam. 1. General Security Concepts
MicroTrain Technologies is proud to be one of the first in this 2. Communications Security
area to offer this new CompTIA certification. 3. Infrastructure Security
4. Basics of Cryptography
5. Operational/Organizational Security

36
www.microtrain.net • (888) 737-8512
VIRTUALIZATION - GREEN TECHNOLOGY
VMware® vSphere 4.0 Ultimate Bootcamp®
The VMware® vSphere 4.0 Ultimate Bootcamp® is taught by
top virtualization experts and offers hands-on labs designed
to expose the student to advanced virtualization concepts and
the VMware® vSphere 4.0 product suite. This comprehensive
class prepares the student to become a certified professional
virtualization expert with the Certified Virtualization Expert
4.0® (CVE 4.0®) certification to attest to their knowledge of the
material and technology.
Ultimate Bootcamps are designed to give the student in-depth
skills training through hands-on experience with state-of-the art
equipment. Read more about the benefits of our vSphere class.
Course Outline:
Chapter 1: Course Intro & Methodology
Chapter 2: Virtualization Overview
Chapter 3: Planning & Installing ESX 4
Chapter 4: Using Tools to Administer a VMware Environment
Chapter 5: Configuring Networking
Chapter 6: Configuring Storage
Chapter 7: VirtualCenter and License Server
Chapter 8: VM Creation and Configuration & Snapshots
Chapter 9: Security and Permissions
Chapter 10: Advanced ESX & VirtualCenter Management
Chapter 11: Patching and Upgrading ESX
Chapter 12: Disaster Recovery and Backup
Chapter 13: Server and VM Monitoring
Chapter 14: Installing and Configuring ESXi
Course Objectives:
• Learn about all of the new and exciting features of
VMware® vSphere 4.0
• Foundational terms & concepts concerning virtualization
• How to install, configure, and support ESX Server 4
and vCenter 4
• How to configure Virtual Machines, templates,
and clones
• How to configure Virtual Networking including
vNetwork Distributed Switches & vShield Zones and
how to support VMotion & iSCSI Multipathing.
• P2V, V2V, V2P, and P2P methods and techniques
• Server Consolidation procedures and reasoning
www.microtrain.net • (888) 737-8512
The focus of the VMware vSphere 4.0 Ultimate Bootcamp
training course is to instill the knowledge required for the student
to do their job efficiently and effectively. To accomplish this,
we provide a comprehensive Beginner to Advanced training
experience, starting from the installation of the licensed product
to real world troubleshooting scenarios. The course focus is not
limited only to learning and harnessing the power of VMware®
but the entire concept of virtualization and other 3rd party tools
and technologies that will enhance VMware® capabilities and
increase the student’s virtualization expertise.
50 Hours - $3,995
Course Summary:
• Five (5) 10 hour days of intense instruction with no
outside distractions
• Personal access to the top virtualization experts in the
industry
• Each student is provided their own dedicated server to
practice on.
• 50 + labs to hone skills and give a 360° perspective on
how to build and maintain virtual environments.
• Install, configure, deploy, secure, analyze, consolidate
and design virtual networks from A-Z
• Lunch and snacks provided on each day of class
• Learn to apply third party solutions to simplify processes
and make the job easier.
• Post mentoring from the best virtualization instructors in
the industry.
• The Certified Virtualization Expert® certification
establishescredentials with employers.
• Tools to support a virtual infrastructure - VMware®,
PlateSpin®, Vizioncore™, Veeam, and more
• VMotion™, Storage VMotion, Distributed Power Mgt (DPM),
Update Manager, Power Mgmt, Guided Consolidation, Fault
Tolerance, Clustering – DRS/HA, etc.
• Best Practices within a Virtual Enterprise
• How to perform backups in the ESX environment Service
Console and Virtual Machines – VCB and Data Recovery
• How to use the Command Line Interface for
supporting ESX & ESXi Servers - ESX commands
• Configure and optimize storage - FC, iSCSI, NFS,
Multipathing, and Thin Provisioning
37
 MICROTRAIN’S CAREER SERVICES
MicroTrain’s Career Services
As a full-service computer training company, MicroTrain Technologies believes that complimentary career and
employment development services should be part of the training package. When you take courses with MicroTrain, you’re
armed and ready with new knowledge that will give you an edge in the job market.

The Career Service staff at MicroTrain is here to help you reach your goals. MicroTrain Technologies’ Career Services
staff offers career counseling, which includes career tests, career planning sessions, and one-on-one career counseling
with advice and ideas for your specific skill set, as well as resume review services and interview preparation, as well.

Our Careeer Counseling and Personal Branding process will help you understand your unique blend of skills,
values, interests and personality traits and how they influence your career decisions.

How will MicroTrain’s Career Services Help You?

1 Job Coaching
Clearly defining, understanding and developing
your goals is key to your career success.
MicroTrain’s career professionals will help
you explore your career interests, goals, skills
and experience and how they can effectively 2 Job Plan Development
position you in today’s job market.
Clearly a map can help you pinpoint and find exactly where
you want to go. And a detailed career map/plan is priceless
to helping you achieve your occupational goals. MicroTrain’s
professionals will help you develop a personal job plan that
outlines your career interests and goals, with a solid job
3 Resume Review development plan geared towards your career success.

First impressions are very important. MicroTrain’s professionals

will review the essentials of your resume and evaluate
the punctuation, spelling, formatting and style including
capitalization, content, message and flow. This generally
entails a discussion of your career goals and qualifications and
how these are represented in the document. We will indicate
5 Interview Preparation
and recommend any areas needing improvement to ensure Now that your resume is complete, your next
that your resume stands out to potential employers. step is to make sure you perform exceptionally
well on your interviews. MicroTrain’s
professionals will meet with you to discuss
any specific concerns or questions you may
have about the interviewing process. We also
provide practice interviews that simulate the
5 Job Assistance/ Referral Program real interview, followed by a critique to help you
strengthen the skills to land that ideal job.
Imagine the powerful effects of strong connections with potential
employers could have on your job search. MicroTrain Technologies
Career Service department develops and sustains relationships with local
and national employers to keep abreast of employment opportunities
and promote the recognition of MicroTrain Technologies and its students.
Upon registration, you are immediately added to the active email group
to receive job leads open to direct submission of resumes.

38
www.microtrain.net • (888) 737-8512
 STUDENT SERVICES & GUARANTEE



MicroTrain’s Certification Guarantee
At MicroTrain we are committed to your success, and we back
t e e d!
aran
up our training program with our exam pass guarantee.
gu
To qualify for our exam pass guarantee you must follow our proven system outlined below:

1. Attend any of our certification tracks or classes 4. The exam itself must be taken within 30 days of
2. Receive a certificate of completion for the class the last successful practice exam

3. Within one year of the last day of the class the student
must take two practice exams (Self Test or Measure Up)
in certification mode and score a 90% or better on both
and forward these results to our Training Coordinator to
qualify for the exam Pass Guarantee .

5. Proof of the failed exam must be provided to the
Training Coordinator and upon approval a new
exam voucher will be issued.
6. The procedure outline above must be followed
each time an exam is attempted to qualify for the

Exam Pass Guarantee.


For PMP Certifications, students must pass one practice exam with
7. A limit of 3 exams will be guaranteed for any
a score of 85% or higher to qualify.
single exam

MicroTrain’s Student Services

MicroTrain is fully committed to making your educational experience the best it can be, and this includes offering
you all of the assistance and resources you need along the way. Our dedicated customer service team will help
you every step of the way, including selecting the appropriate courses, choosing the times and locations that best
fit your schedule, and even applying for any available government funding for which you are eligible.

MicroTrain’s Student iPortal

MicroTrain’s Student iPortal provides students the tools to manage their educational experience at MicroTrain,
including scheduling classes, exams, providing feedback, and more. Each student is provided with a free,
unique username and password that allows them to log in to the system and access the Student iPortal’s tools.

MicroTrain’s Student iPortal can help you:

• Schedule a class • Request a practice test

• Reschedule a class • Make suggestions
• Cancel a class • Register complaints
• Request an exam (or compliments)

MicroTrain’s Blogs
All MicroTrain students will have access to our topical blogs and chat rooms, providing additional information
outside the class and after classes have ended. The blogs are written by some of our top, certified instructors
and touch on some of the leading topics discussed in class, relevant current events, and other issues of
interest for a variety of topics. In addition, students can leave feedback and have their own discussions with
other students (both current and former), adding additional value to the overall learning experience.

39
www.microtrain.net • (888) 737-8512
 POLICIES AND PROCEDURES
STUDENT CODE OF CONDUCT
In order to protect the MicroTrain and to maintain order and stability on cam-
pus, students who engage in inappropriate conduct, included but not limited
to the following acts, may be subject to disciplinary action. Some violations
may ultimately be subject to the maximum sanction of expulsion.
1. Infliction of bodily or mental harm or the intent to inflict bodily or mental
harm upon any member of the MicroTrain community or his/her family;
communicating a threat, either real or perceived, to any member of the
MicroTrain community or his/her family; reckless endangerment with or
without intent to inflict harm upon any member of the MicroTrain com-
munity or his/her family.
2. Knowingly and purposefully, causing, making, and/or circulating a false
report or warning of a fire, explosion, crime, or other emergency.
3. Unauthorized possession or use of explosives, dangerous chemicals, or
weapons on School Property or at any School function.
4. Being under the influence of, using, selling, possessing, or distributing
any illicit drugs, including prescription drugs, or alcohol on School property
or as part of its activities.
5. Acts of dishonesty, including, but not limited to: furnishing false informa-
tion to any office; forgery, alteration, or misuse of any Student document,
record, or instrument of identification; misrepresentation of oneself, or of
an organization, to be an agent or representative of the School.
6. Misuse of the School’s IT systems (computers, networks, telephones)
through any of the following:
a. Circumvention of any security systems: Any activities a. aimed at
compromising system or network security, including: hacking, probing,
denial of services, or scanning; attempts to break into other users’
accounts or to obtain passwords; use of computer viruses, worms, or
any kind of spyware or malicious software; sharing your username or
password with another person, or using another student or employee’s
account name or password (even if they have given you their permis-
sion).
b. Modification of systems: Any unauthorized attempt to add to or recon-
figure any IT systems, including the introduction, removal or reconfigu-
ration of any hardware, software, network devices, telephones, etc; the
unauthorized running of IT servers, whether virtual or physical, on any
MicroTrain network.
STUDENT COMPLAINTS / GRIEVANCE PROCEDURES
MicroTrain is recognized by the ISBE (Illinois State Board of Education) as
meeting and maintaining certain standards of quality. It is the goal of MicroTrain
to provide educational training programs of quality. However in the event that
you have a problem please submit in writing: the nature of the problem, the
dates the problem occurred, the names of the individuals involved in the prob-
lem, copies of any important information regarding the problem. All complaints
should be signed, dated and a phone number listed where MicroTrain can
contact you.
All complaints will be reviewed by our (CS) customer service coordinator within
3 days of the receipt. The CS will review the complaint with due diligence
appropriate to the nature and substance of the complaint, and may request ad-
ditional information. The complainant will be notified in writing as to the finding
and action taken.
40
www.microtrain.net • (888) 737-8512
c. Forgery: Attempts to forge e-mail or other electronic information;
sending spam or pranks; or any other actions that are inappropriate or
degrade the accuracy of student or school data.
d. Theft: Unauthorized access, alteration, or disruption of any IT system,
which includes all MicroTrain data; any conduct which violates the Fam-
ily Educational Rights and Privacy Act (FERPA) or any other laws which
protect the confidentiality, integrity, and availability of MicroTrain data.
e. Other unlawful and/or inappropriate activities: Viewing pornography;
sending harassing, vulgar or intimidating messages; illegally download-
ing copyrighted material; violating any software license agreement or
intellectual property rights in any way.
7. Damaging, destroying, defacing, or tampering with School property or the
property of any person or business on School property.
8. Demeaning behavior toward a person on the basis of gender, sexual orien-
tation, race, religion, national origin, age, military status, and/or disability.
9. Disturbing the peace of the School by, among other things, fighting,
quarreling, causing excessive noise, or engaging in indecent or obscene
behavior on School property.
10. Harassment including sexual harassment against a member of the
School community. Sexually harassing or offensive conduct includes, but is
not limited to: unwanted physical contact or conduct of any kind, including
sexual flirtations, touching, advances, or propositions; verbal harassment of
a sexual nature, such as lewd comments, sexual jokes or references, and
offensive personal references; jokes of a sexual nature; demeaning, insult-
ing, intimidating, or sexually suggestive comments about an individual’s
dress or body.
11. Violation of any federal, state, or local law on School property.
12.Theft of School property or services or theft of property or services from
any person or business on School property or at a School function.
13.Unauthorized use, distribution, duplication, modification, or possession of
any keys issued for any building, laboratory, facility, room.
14.Smoking and/or chewing tobacco in an area where smoking has been
prohibited by law or by School regulations.
ATTENDANCE/TARDINESS
Regular and punctual attendance at all classes, day and/ or evening,
is required. A student absent for any reason is responsible for all work
missed. Both tardiness and early departure from class are forms of
absenteeism. Absences of each student are recorded with exception.
The counting of absences begins on the first day of class.
MicroTrain’s Mission Statement
It’s MicroTrain’s mission is to help our clients learn new skills, get certified
and advance their careers.
 POLICIES AND PROCEDURES
SCHOOL’S REFUND POLICY
When a student has completed in excess of 5% of the course of instruction,
the school may retain the application-registration fee, and the cost of any
books or materials, which have been provided by the school and is subject to:
(a) the book and materials are returned to the school unmarked; and
(b) the student has provided the school with a notice of cancellation but
shall refund a part of the tuition and other instructional charges in ac-
cordance with the following: Percentage of days in class completed by
student at notice of cancellation: In excess of 5% to 59%: In excess of
60% Percentage of tuition and instructional charges which school may
retain: Prorated based on last day of class attended plus 10%: 100%
When notice of cancellation is given after the student has completed over 60%
of the course of instruction, measured by days in class ,the school may retain
the application-registration fee (if applicable) and the entire tuition and other
charges. A student, who enrolls, starts, and completes a course of instruc-
tion, of up to 20 clock hours before the fifth business day after the enrollment
agreement is signed (short Course) , is not subject to the cancellation provi-
sions of this agreement. This will be refunded on prorate up to 60% comple-
tion of the course.
Applicants not accepted by the school shall receive a refund of all tuition and
fees paid within 30 calendar days of determination of non-acceptance are
made. Application-registration fees shall be chargeable at initial enrollment
and shall not exceed $100.00 (if applicable). All deposits or down payments
shall become part of the tuition and/or fees. The school shall mail a written
acknowledgement of a student’s cancellation or written withdrawal to the stu-
dent within 15 calendar days of the postmark date of notification. Such written
acknowledgement is not necessary if a refund has been mailed to the student
within 15 calendar days. If the school cancels or discontinues a course, the
student shall have all tuition, fees and other charges refunded. The school
shall make all student refunds within 30 calendar days from the date of receipt
of the student’s cancellation.
A student may give notice of cancellation to the school in writing. The unex-
plained absence of a student from the school for more than 15 school days
shall constitute constrictive notice of cancellation to the school. For purposes
of cancellation, the date shall be the last day of attendance. A school may
make refunds, which exceed those prescribed in this agreement if the school
has a refund policy that returns more money to a student than those policies
prescribed in this agreement, that refund policy must be filed with the Super-
intendent. The school shall refund all monies paid to it in any of the following
circumstances:
a. the school did not provide the prospective student with a student’s valid
enrollment agreement and current course information.
b. The school cancels or discontinues the course of instruction in which
the student has enrolled.
c. The school fails to conduct classes on days or times scheduled, detri-
mentally affecting the student. All requests for refunds shall be made
within 90 days of the last class session attended by the student.
Notice of cancellation or request for refund shall be made in writing to: Micro-
Train Technologies 720 E. Butterfield Rd, Suite 100 Lombard, IL 60148-4881
Attn: Director of Training
www.microtrain.net • (888) 737-8512
PLACEMENT ASSISTANCE
MicroTrain Technologies offers a complimentary career development service
with a professional staff committed to assisting our students with identifying
employment opportunities. Students are encouraged to register with Career
Services and start their career search in advance of course completion, so
that they can gain the information and skills needed to develop and execute
an effective job search. The Career Service staff works cooperatively with
students on career planning, resume preparation and interview techniques.
TRANSCRIPTS
Any student may request a transcript of his/her academic record in writing
and it will be issued in accordance with the students wishes and is subject
to all transcript policies. The student’s signature is required to authorize the
release of transcripts. All transcript requests must be submitted to Micro-
Train are to be completed only by the student, either in person, by fax or by
mail. Another person may not request a student’s transcript without specific
written authorization from the student. Requests by email or by phone are/
will not be accepted. All requests must be authorized by the student’s sig-
nature in accordance with the Family Educational Rights and Privacy Act
of 1974. Any faxed requests can be sent to 630-981-0210 and all mailed
requests can be sent to MicroTrain Technologies Attn: Student Transcript.
720 E. Butterfield Rd. Suite 100, Lombard, IL. 60148Please include the
following information if you are requesting a transcript. All information that
is requested below is required to help expedite the speedy processing of a
transcript request.
• Name (as well as any others that may appear on school
records)
• Dates of attendance
• Complete address where to send transcript(s)
• Current & complete address of student
• Current phone number of student
• Student signature
•
Transcript processing time is 3-5 business days from the date we receive the
request. Please plan accordingly when requesting transcripts. All requests are
processed in the order they are received.
GRADES / CERTIFICATES
MicroTrain grades on a pass/fail system. In order to pass a program at
MicroTrain the student needs to attend at least 75% of their classes. In
order to receive a certificate of completion for a program, a student must
attend at least 75 % of class.
41
 POLICIES AND PROCEDURES
ADMISSION
All applicants are required to complete a personal interview with a
Program Director as part of the admissions process. During this interview,
we evaluate the individual’s reasons for seeking training and assess
their background, experience and previous training. We try to educate
the applicant about the local job market, demand for certain occupations,
skills and knowledge required to work in these occupations and about the
MicroTrain’s programs and services.
Based on this exchange of information, the Program Director will make a
recommendation as to whether the school offers training and services that
will enable them to realize their goals. If so, a mutual decision will be made
as to whether a career program or continuing education track is appropri-
ate and then the course content will be customized if necessary.
Students enrolling in any of our career programs must be minimum age of
17 and attest that they have earned either a high school diploma, G.E.D.
or its equivalent.
Course Index
Course page
5927 Managing Projects with Microsoft Office Project 2007 .............. 8
Adobe Dreamweaver: Level 1 .......................................................... 31
Adobe Dreamweaver: Level 2 .......................................................... 31
Adobe Illustrator: Level 1 .................................................................. 31
Adobe Illustrator: Level 2 .................................................................. 31
Adobe InDesign: Level 1 .................................................................. 31
Adobe InDesign: Level 2 .................................................................. 31
Adobe Photoshop: Level 1 ............................................................... 31
Adobe Photoshop: Level 2 ............................................................... 31
Business Analysis Simulation Powered Learning Workshop............ 10
CAPM Certification Training ............................................................... 7
CCNA - Security ............................................................................... 15
CCNA - Voice.................................................................................... 16
CCNA: Cisco Certified Network Associate ....................................... 14
CCNP Implementing Secure Converged Wide Area Networks ....... 18
CCNP Optimizing Converged Cisco Networks ................................. 18
CCNP Routing ................................................................................. 17
CCNP Switching .............................................................................. 17
CCNP: Cisco Certified Network Professional ................................... 14
CompTIA A+ Certification ................................................................. 36
CompTIA Network + Certification ..................................................... 36
CompTIA Security+ Certification ...................................................... 36
Crystal Reports Version 11: Level 1 ................................................. 10
Crystal Reports Version 11: Level 2 ................................................. 10
Database Administrator - MCTS SQL 2005 ...................................... 32
Developer /Database Administrator – MCTS SQL 2005................... 32
Financial Keyboarding ...................................................................... 30
ITIL v3 Foundations ............................................................................ 9
MCITP ............................................................................................. 21
42
www.microtrain.net • (888) 737-8512
ACADEMIC CALENDAR
• January 1st (Friday) New Year’s Day Closed
• April 3rd & 4th (Weekend) Easter Closed
• May 22nd, 23rd & 24th (Weekend and Monday) Memorial Day Closed
• July 3rd, 4th & 5th (Weekend and Monday) Independence Day Closed
• September 4th, 5th & 6th (Weekend and Monday) Labor Day Closed
• November 25th (Thursday) Thanksgiving Closed
• December 24th, 25th, 26th (Friday and Weekend) • Christmas Closed
PAYMENT METHODS
Tuition and fees must be paid in full by the start of class. Tuition and Fees
may be paid by:
• Credit Card - Visa, MasterCard, American Express, Discover
• Check - personal, traveler’s or cashier’s, money order
• Cash (please do not mail)
Course page
MCSE/MCSA with Exchange 2007................................................... 20
Medical/Healthcare Office Administration Training .......................... 30
Microsoft Front Page: Level 1........................................................... 29
Microsoft Front Page: Level 2........................................................... 29
Microsoft Office Access 2007: Level 1.............................................. 29
Microsoft Office Access 2007: Level 2.............................................. 29
Microsoft Office Access 2007: Level 3.............................................. 29
Microsoft Office Excel 2007: Level 1 ................................................ 28
Microsoft Office Excel 2007: Level 2 ................................................ 28
Microsoft Office Excel 2007: Level 3 ................................................ 28
Microsoft Office Outlook 2007: Level 1............................................. 28
Microsoft Office Outlook 2007: Level 2............................................. 28
Microsoft Office Power Point 2007: Level 1...................................... 29
Microsoft Office Power Point 2007: Level 2...................................... 29
Microsoft Office Visio 2007 Professional Level 1 ............................. 29
Microsoft Office Visio 2007 Professional Level 2 ............................. 29
Microsoft Office Word 2007: Level 1 ................................................ 28
Microsoft Office Word 2007: Level 2 ................................................ 28
Microsoft Office Word 2007: Level 3 ................................................ 28
Microsoft Project 2007: Level 1 .......................................................... 8
Microsoft Project 2007: Level 2 .......................................................... 8
Microsoft SharePoint Designer 2007: Level 1 .................................. 24
Microsoft SharePoint Designer 2007: Level 2 .................................. 24
Microsoft SharePoint Server 2007 Configuration ............................. 23
PMP Certification Training .................................................................. 7
Six Sigma Green Belt ......................................................................... 9
Virtualization / Green Technology ..................................................... 37
Windows SharePoint Services 3.0 - Level 1..................................... 23
Windows SharePoint Services 3.0 - Level 2..................................... 23