(Insert Your Company Name and Logo Here)

______________________________________________________________________________

Service Request
______________________________________________________________________________

Prepared By: xxxxxxxxx

Date of Publication: mm/dd/yyyy

___________________________________________________________________________________________
 Service Request
Revision History

Version Date Author(s) Revision Notes

1.0 (Original author)

Copyright and Intellectual Property Statement

This template is the intellectual property of TenStep, Inc. It may be used and modified within the terms and
conditions of your TenStep, Inc. license agreement (Member, Browse, Consultant, etc.) Unauthorized use, sale,
resale, copying, etc. are strictly forbidden by USA and international copyright law. (Remove this comment section
from final document.)

ii
Copyright 2005 TenStep, Inc. All Rights Reserved
 Service Request
The Service Request template is used to define small work efforts. These types of requests could be small projects
or enhancements. This template is used to ensure that the work is properly defined and that it is properly approved
and prioritized. Because the work effort is small, the level of planning required is much less rigorous than what is
specified in the Abbreviated Project Definition (for medium-sized projects) or a full Project Definition (for large
projects). Although the information requirements of the Service Request is not extensive, the document still serves
as a contract between IT and the business client regarding the work that has been requested and what the client
and IT expectations are.
The Service Request form is normally initiated by the business customer, who completes the top section and gives
the form to the IT workload manager. The workload manager completes the second section, noting when the
request was received, what skills are needed to satisfy the request, who the work is assigned to, and an estimate of
the work effort, cost, and duration of the request. This information is given back to the client and approved before
the work effort is begun. When the work effort has been completed, the client signifies that the work can be moved
to production, as well as approves when the work is stable and formally completed. (Remove this comment section
from final document.)

1
Copyright 2005 TenStep, Inc. All Rights Reserved
 Service Request

Service Request
This section to be completed by the requestor.
Service Request Number: Date Submitted: Priority (H/M/L):

Requestor Name: Project/Application Name:

Scope Statement/Description of Request:

Reason for Request/Business Benefit:

This section to be completed by the workload manager.

Assigned To: Date Assigned:

Skills Needed:

Estimated Effort Hours, Cost, and Duration:

Comments:

Approval Section
Customer Approval to Begin Work: Date:

Customer Approval to Move Work to Production Status: Date:

Customer Approval That Work Has Been Successfully Completed: Date:

2
Copyright 2005 TenStep, Inc. All Rights Reserved