Haley E.

Hartsell
615 Beauhaven Lane Waxhaw, NC 28173 hhartsel@uncc.edu (980) 245-6605
Graduating college senior, full-time student and employee who funded their own trip abroad in Santander, Spain.
Leader. Communicator. Determined. Motivated. Passionate.

Education & Training

University of North Carolina at Charlotte

Bachelor of Arts in Communication Studies, Conc. in Health Communications Charlotte, NC

Bachelor of Arts in Spanish, Conc. in Hispanic Studies Charlotte, NC

GPA: 3.70/4.00 December, 2017

Study Abroad Program: Semester in Spain Santander, Spain

Spring 2016
Relative Coursework: Health Communication, Healthcare Ethics, Spanish for Healthcare Professionals, Spanish Prose Fiction,
Advanced Composition & Conversation, Small Group Communication, Persuasion

Employment

HWY 55 Weddington, NC
Server/ Hostess June 2013- April 2015
Collaborated with fellow employees to serve customers in a timely and effective manner
Managed cash transactions, as well as assisted with restock and inventory
Aided in the scheduling of front of house staff members and dealt with scheduling conflicts
Organized and conducted follow-up phone calls to provide guests with updates on reservations and table status
Hickory Tavern Waxhaw, NC
Server June 2015 - Present
Determine customers orders by clarifying information to produce quality service
Provide a unique, personal guest experience by fulfilling special guest requests
Assist in training new employees to ensure consistent, superior service
Mediate guest complaints by employing customer service techniques
Collaborate with management in order to communicate needs of the restaurant to front of house staff members

Internship

Cypress of Charlotte Charlotte, NC

Assistant Administrator of Home Care August 2017 Present
Devise projects to improve health literacy within the facility, such as raising awareness on patient self-care
Interact with and educate residents on the resources available onsite, as well as answer any questions that may arise
Plan and execute events for patients and their family members to encourage patient/ loved-one interaction
Analyze and manage payroll, scheduling, and patient appointments

Honors & Awards

American Airlines Education Foundation Scholarship Recipient Spring 2014 & Spring 2015
Chancellor's List Spring 2014- Fall 2015
Deans List Fall 2013, Spring 2016- Fall 2016

Skills

Microsoft Office, Excel, & Powerpoint

Spanish (fluent)
Micros