Professional Documents
Culture Documents
Business Calling for Business : eSaus vius dqN Successful Friend lDlslQqy
QsUMl ds lkFk feydj ,d Business Start fctusl 'kq# fd;k gS]
mlds fy, gesa dqN fctusl ikVZuj pkfg,A D;k vki esjs lkFk
fctusl djus esa Interested bUVsLVsM gS\
Ans Yes
vxj ABO u;k gS rks mls crkuk gksxk esjs lkFk esjs fctusl
ikVZuj Hkh gksxsA
Business Calling for Employee: eSa vius dqN Successful Friends lDlsLQqy
sUMl ds lkFk feydj ,d International Project bUVjuskuy
izkstsDV ij dke dj jgk gwA tks fd Wellness Industry foyusl
bUMLVh ls tqMk gqvk gSA ge bl Proejft izkstsDV dk
Expand bDliSUM dj jgs gSA ftlds fy, gesa dqN Sharp vkSj
Ambitious kkiZ vkSj ,Eohfk;u yksxksa dh t#jt gSA tks ikVZ
VkbZe esa] vius dke ds lkFk & lkFk dj ldrs gSA D;k vki
ikVZ VkbZe esa 70 ls 80 gtkj #i;s dekus esa Interested
bUVsLVsM gS\
Ans
vxj ABO u;k gS rks mls crkuk gksxk esjs lkFk esjs fctusl
ikVZuj Hkh gksasxsA
Health Call: eSa vkSj esjh okbZQ ,d Health Mission gsYFk feku
ls tqMs gSA ftlesa crk;k tkrk gS fd ge vius vki dks [krjukd
chekfj;k tSlh 'kqxj] tksM+ks dk nnZ vkfn ls dSls cpk ldrs
gSA vxj chekjh gks x;h gS rks dSls lgh dj ldrs gSA D;k vki
bl rjg dh tkudkjh ysus esa #fp j[krs gS\
Ans Yes
Ans Monday Good pyks eSa Monday dks vkils feyrk gwA
vxj u;k ABO gS & eSaus bldh tkudkjh ysus ds fy, ,d Expert
eSa vkSj esjk Husband ,d Mission esa dke dj jgs gSA ftldk uke
gS Mission Healthy India blesa ge vius tkuus okyksa dks ;g crkrs
gS fd dSls og vktdy gks jgh [krjukd fcekfj;ksa tSls chih]
'kwxj] eksVkik] tksM+ks dk nnZ] vkfn ls [kwn dks vkSj viuh
Family dks cpk ldrs gSA
Question:- D;k vki [kqn dks vkSj viuh Family dks Healthy j[kuk pkgrs
gS\
You:- oh ! very good esa vHkh Phone is rks ugha crk ldrh@ldrk blds
fy, feyuk iM+sxka esjs ikl dy 7%30 ;k ijlks lqcg 10%00 cts
dk le; gSA crkvks vki ds fy, dkSu lk Suitable gksxkA
Hello ! D;k gky gSA eSus vkidks ,d [kkl ckr ds fy, Phone fd;k
gSA
You:- oh ! very good esa vHkh Phone is rks ugha crk ldrh@ldrk blds
fy, feyuk iM+sxka esjs ikl dy 7%30 ;k ijlks lqcg 10%00 cts
dk le; gSA crkvks vki ds fy, dkSu lk Suitable gksxkA
Hello ! D;k gky gSA eSus vkidks ,d [kkl ckr ds fy, Phone fd;k
gSA
You:- oh ! very good esa vHkh Phone is rks ugha crk ldrh@ldrk blds
fy, feyuk iM+sxka esjs ikl dy 7%30 ;k ijlks lqcg 11%00 cts
dk le; gSA crkvks vki ds fy, dkSu lk Suitable gksxkA
Hello ! D;k gky gSA eSuas vkidks ,d [kkl ckr ds fy, Phone fd;k
gSA
Beauty Makeover nsrs gSA ftl esa crkrs gS fd vki viuh Skin dks dSls
healthy vkSj Young j[k ldrs gSA rFkk vki pkgrs gS fd vkidh Skin
You:- oh ! very good esa vHkh Phone is rks ugha crk ldrh@ldrk blds
fy, feyuk iM+sxka esjs ikl dy 7%30 ;k ijlks lqcg 11%00 cts
dk le; gSA crkvks vki ds fy, dkSu lk Suitable gksxkA
Hello ! D;k gky gSA eSuas vkidks ,d [kkl ckr ds fy, Phone fd;k
gSA
You:- oh ! very good esa vHkh Phone is rks ugha crk ldrh@ldrk blds
fy, feyuk iM+sxka esjs ikl dy 7%30 ;k ijlks lqcg 11%00 cts
dk le; gSA crkvks vki ds fy, dkSu lk Suitable gksxkA
Objection Handling
1) FFF (Feel Felt Found) % eSa le> ldrk gw vkidks dslk Qhy gks jgk
gS igys eq>s Hkh ,slk gh yxrk Fkk ysfdu ckn esa eq>s irk
pyk ----------------
2) Take third party approach Like : tc eSaus ;s question iwNk Fkk rks tks
eq>s fctusl fn[kk jgs Fks mlus dgk ----------------
3) Art of Questioning: Instead of directly answering, use art of questioning, as u will see in some
of questions below:
4) Facts or Opinions: U can use one more thing, esk him: vki facts ij fookl djrs gS
;k opinions ij] He will say:
Facts ij] Than u say : Good D;ksafd opinion xyr Hkh gks ldrs gS] eSa
vkidks dqN facts crkrk gw ------- and u can start answering.
You: ;kfuvkids dqn loky gksxsa] loky dk tokc fdlds ikl gSA
vkids D;k yxrk gS Amway us ;s 90 fnu fdl fy, fn, gS wait for his
response
You: rkfd vki practicality fctusl djsa vkSj vxj vkids lHkh lokyksa
dk tokc vkidks fey tk, rks vkxs pkyw kare, ugh arks fctuls okfil
dj ns vkSj viuk iSlk okfil y sys] LVkVZ djus ds fy, ftruh csfld
information vkidks pkfg, Fkh] oks geus vkidks ns nh gS] Dont
warry ge vkids lkFk gSa] eSa gw uk] pyks LVkVZ djrs gSaA
Answer: FFF
Prospect: uagha
Prospect: uagha
Prospect: gk
D;ksafd tc vkidh Vhe esa 100 yksx gks tk;saxs] rks 2&2
?kaVs yxk;saxs vkSj vkids fy, 200 ?kaVs dke gksxk vkSj rc
vki Vkbe u Hkh yxk, rks dksbZ QdZ ugha iMsxkA
are there for you ^^eSa gw uk**] pyks LVkVZ djrs gSaA
You: vkids lkeus 2 cksry gSa & A vkSj B, A cksry dh dher gks
Rs 80/- vkSj B dh gks Rs 12/- to kon si costly he?
Prospect: cksry A
You: xszV blh rjg gekjs izksMDV~l Hkh concentrated QkeZ esa
vkrs gSa] ikuh feyk dj ;wt gksrs gS] ns[kus esa dkWLVyh
yxrs gS ij ;wt djus ij ekdsZV esa vkus okys nwljs
izksMDV~l ls lLrs iM+rs gSaA
You: eq>s,d ckr vksj crk] vkids vkWfQl es fy, lkbfdy egaxh
costly gS ;k lLrh gS\
Prospect: egaxh gS
You: ;s ckr ckgj dgha dgksxs rks oks D;k dgsxk\ ;kuh fdlh ds
fy, rks lkbfdy Hkh egaxh gS vkSj fdlh ds fy, elZsMht
Mercedese Hkh lLrh gSA bldk eryc dksbZ Hkh pht lLrh ;k
egaxh ugha gksrh] gekjs ikl iSls de gksrs gS rks pht egaxh
yxrh gSA rks pyks viuh bude c<+k ysrs gSa] phts vius vki
lLrh iM+ tk;xhA
Prospect: ugha
You: vkSj vxj eq>s lsYlesu pkfg, gksrs rks eSa vkids ikl vkrk
D;k\
,eos & Amway dks lsfyax ekWMy ls fctusl djuk gksrk rks
lsYlesu dks tkWc ij j[k ysrhA ysfdu budk fctusl ekWMy gS
fd Word of mouth ;kuh ^^eq[k izpkj ls** izksMDV~l ewo gksrs
gSa We dont sell we just tell & we dont sell, people buy from us. ge cprs
ugha [kkyh crkrs gS vkSj ge csprs ugha yksx gels [kjhnrs
gSa
You: xzsV! vxj mldh [kkalh Hkh Bhd gks x;h rks] rks oks Hkh
,slh gh nwljksa dks fjdeaM djsxk\
Prospect: ugha
You: xszV! Vkius flQZ ,d izksMDV dks 'ks;j fd;k ftlls vkidks
csusfQV feyk FkkA ;s dke ge yksx cpiu ls dj jgs gS] ysfdu
dHkh iSlk ugha feyk] bl fctusl esa Hkh ;s gh djuk gS]
izksMDV~l ;wt djus gS] vPNs yxs rks yksxksa ls 'ks;j djus
gS vkSj blesa ge vkidh iwjh gsYi djsaxsa] eSa gw uk]
pyks LVkVZ djrs gSA
Prospect: ugha
You: ij vVWM djrs gks uk] vkSj lkjh ftUnxh djuh iMsxhA
You: vxj vkids tkWc esa dksbZ t#jh ehfVax ;k dke gS rks oks
igys gS] vxj QSfeyh esa ,esjtsalh gS rks oks igys gS] Amway
You ge rks fctusl fcYM dj gh jgs gSa] gekjh rks jkst tksbfuaXl
gksrh gS] vki jftLVsku vkt djk yks] fctusl 2 efgus ckn
LVkVZ dj ysuk] bl dsl esa vxys nks eghus esa tks Hkh
tksbfuaXl gksxh oks vkids uhps tk,saxh] vxj vkius nks
eghus ckn jftLV~jsku djk;k rks oks tksbfuaXl vkids ij vk
tk,xhA vkSj buesa dksbZ lksfyM cUnk person fudy x;k
rks oks vkidk ykWl gS] eSa rks vkidks [kkyh xkbM dj ldrk
gw D;ksafd yksx ckn esa dgrs gSa igys crk nsrs rks ge
mlh fnu dj ysrs Still decision is yours.
Question 8: eSaus igys Hkh ehfVax vVSaM djh gS] eSa tkurk
gw Amawy ds ckjs esaA
Answer: FFF
Prospect: ;sl
Prospect: ugha
Question 9: izksMDV dh D;k xkjsaVh gS\ tSlk vki crk jgs gS]
,sls gS Hkh ;k ughaA
Answer:
You: vHkh vki fdl ls ckr dj jgs gks\ eSa D;k gw] Hkwr rks
ugha gw] Try to be humorous
Prospect: vki ls
Prospect: ;sl
Prospect: ;sl
Prospect: ;sl
there to support you in everything. eSa gw uk] pyks LVkVZ djrs gSaA
Prospect: ;sl
You: vxj dksbZ vki dks cksys dh dksbZ gS tks Rs 10/- okyh
cksry Rs 7/- esa esa ns jgk gS] rks D;k vki ys yksxs\
Prospect: uks
You: rks tks izkbt gea iM+rk gS vxj dksbZ ml ls de esa ns jgk
gS rks D;k eryc gksxk-----------
If be still insists on disconnt give him another Amway product free, may be 7-10% of total MRP
sale or Cash discount. But never give below DAP.
Prospect: 300&400
Prospect: ;sl
You: D;k ;s contacts laidZ ugah gSa\ ckdh gekjh ,d cqd vkrh
gS] LYF mlesa ls Hkh vkidks vkbfM;k feysxk contact/banana ka.
You: ;kuh vkSj cPps fpYMsu iSnk gks jgs gS] cM+s gks
jgs gS] mUesa ls dwN vkids Ldwy esa nkf[kyk ys jgs gS] bl
fy, Ldwy geskk pyrk jgsxk\ ,sl gh jkstA
,d vkSj example gS] vkt yxHkx lHkh ds ?kj esa dyj TV, refrigerator
ft etc. gS] ij fQj Hkh fdruh companies lkjk lky budh production
esfjV okyk dgrk gS] & Ldwy cgqr vPNk gS] VhplZ csLV
Gs] lkjs loky Lyscl esa ls vk;s Fks vkfnA
rks tks LVqMsaV Qsy gks x;k Fkk] vlyh esa xyrh mldh gh
Fkh Ldwy fd ugha] ,Mfely ysus ls ikl gksus dh xkjaVh ugha
feyrh] i<+us ls feyrh gS] ,sls gh Amway Tokbu djus ls lDlsl dh
xkjaVh ugha feyrh] bls lh[k dj ,d flLVe ls djus ls lDlsl feyrh
gSA
nwljk yksxks dh 'kknh gksrh gS] ,MtsLV ugha gks ikrs rks
,d nwljs dks NksM+ nsrs gS] rks d;k ckdh yksxksa us 'kknh
djuk NksM+ fn;k] LVqMsV~l i<+kbZ NksM nsrs gS] rks D;k
ckdh LVqMsV~l us ,Mfeku ysuk NksM+ fn;kA yksx rks
nqfu;k NksM+ tkrs gS] rks D;k cPps iSnk djuk NksM+ ns]
,sls gh dqN yksx Amway Hkh NksM+ nsrs gS rks D;k QdZ
iM+rk gSA
You: rks fQj Amway ds ckjs esa fdl ls irk djuk pkfg,\
You: vki eq>s crkvks vxj vki dfUoal uk gksuk pkgs rks D;k
eSa vkidks dkafol dj ldrk gw\
Prospect: No.
Prospect: iszflMsZV@lh-b-vks--------------
You: mldks dkSu fjiksVZ djrk gS] vkSj oks fdrus gS\
Prospect: 4 okbkl&izksflMsZVlA
You: fQj \
Prospect: ---------
You: ;s Hkh rks M.L.M vkSj pSu flLVe gS] ;s vkidks ilan gS ;k
ugha\ nksLr gj pht ,d nwljs ls tqMh gqbZ gS] ;s nqfu;k pyrh
gS] ;gk Hkh ,slk gh gS] dqNA
Prospect: lfpu ls
You: Right D;ksafd lfpu uacj&1 gS] lfpu tSlk dksbZ ugha ,sls
gh Amway uacj&1 gS] Amway tSlk dksbZ ughaA
Most Improtant: 2 ls 3 lokyksa dk tokc ns] ysfdu ;fn Prospect fQj Hkh
vkSj loky iwaNrk gS rc lokyksa dks isij ij fy[k ys vksj mlls
iwNs fd D;k brus gh loky gS] tc oks dgs gk rks vkf[kjh loky
ds uhps ,d ykbu [khps nsA
Prospect: ;sl
Prospect: ;sl
Prospect: ;sl
You: blds fy, vkidks vius vuqi;ksxh le; esa dke djuk iMs+xk]
D;k vki blds fy, rS;kj gks\
Prospect: ;sl
You: xzsV
You: eSa vkids 1000@& ys dj Hkkx rks ugha tkaxk] rks fQj
bu lkjs lokyksa dks vHkh ,d rjQ Mky nks] 90 fnu rd ge fey
dj dke djsaxs] vxj 90 fnu esa bu lokyksa ds tokc ugha feys
rks vki fjtkbu dj nsuk vkSj ge cl viuh nksLrh j[ksaxs] Bhd
gS] pyks LVkVZ djrs gSaA
vxj oks vc Hkh 'kq# ugha djuk pkgrk rks vki dfg;s ^^kk;n
vHkh vkidks fctusl esa baVsjsLV ugha gS] ysfdu vki vPNh
DlkfyVh ds izksVDVl rks ;qt djuk pkgksxks** vkSj fQj mldks
dqn izksMDV~l fjVsy dj nksA