NMIMSGlobalAccess

SchoolforContinuingEducation(NGASCE)
Course:RetailBanking
InternalAssignmentApplicableforJune2017Examination
AssignmentMarks:30

Instructions:
AllQuestionscarryequalmarks.
AllQuestionsarecompulsory
Allanswerstobeexplainedinnotmorethan1000wordsforquestion1and2andforquestion
3innotmorethan500wordsforeachsubsection.Userelevantexamples,illustrationsasfar
aspossible.
Allanswerstobewrittenindividually.Discussionandgroupworkisnotadvisable.
Students are free to refer to any books/reference material/website/internet for attempting
theirassignments,butarenotallowedtocopythematterasitisfromthesourceofreference.
Studentsshouldwritetheassignmentintheirownwords.Copyingofassignmentsfromother
studentsisnotallowed

1. Discuss the need for Customer Relationship Management in banks enlisting the different
Banker-Customer relations. Give one instance each of your positive & negative experience
as a banking customer. (10 Marks)

2. What are the investment opportunities available for NRIs in Retail banking?. Discuss in
Priority banking in brief. (10 Marks)

3. With reference to the recent Demonetization process/directives initiated by the Government

of India there have been many positive/ negative views from several quarters. Give your
views on the following aspects of the process

a. Discuss your viewpoint on the emphasis on digital payment mode. Do you think there
is sufficient technological infrastructural support for the same? (5 Marks)


NMIMSGlobalAccess
SchoolforContinuingEducation(NGASCE)
Course:RetailBanking
InternalAssignmentApplicableforJune2017Examination

b. Do you think that digital e-wallets as a way of the future, are a safe mode of
transactions? (5 Marks)

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