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Lampiran

Tabel SPSS

FREQUENCIES VARIABLES=L_Pelayanan U_tangibles U_Reliability u_Responsive U_assurance U_empathy VA


R00001
/NTILES=4
/STATISTICS=STDDEV MEAN MEDIAN MODE

/ORDER=ANALYSIS.

Frequencies

Notes

Output Created 19-May-2017 10:46:49

Comments

Input Active Dataset DataSet1

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data


229
File

Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.

Cases Used Statistics are based on all cases with


valid data.

Syntax FREQUENCIES
VARIABLES=L_Pelayanan U_tangibles
U_Reliability u_Responsive U_assurance
U_empathy VAR00001
/NTILES=4
/STATISTICS=STDDEV MEAN MEDIAN
MODE
/ORDER=ANALYSIS.

Resources Processor Time 00:00:00.000

Elapsed Time 00:00:00.000

[DataSet1]

Statistics
L_Pelayanan U_tangibles U_Reliability u_Responsive U_assurance

N Valid 229 229 229 229 229

Missing 0 0 0 0 0

Mean 6.42 1.34 1.28 1.17 1.20

Median 7.00 1.00 1.00 1.00 1.00

Mode 2 1 1 1 1

Std. Deviation 4.231 .647 .654 .517 .557

Percentiles 25 2.00 1.00 1.00 1.00 1.00

50 7.00 1.00 1.00 1.00 1.00

75 10.00 1.00 1.00 1.00 1.00

Frequency Table

L_Pelayanan

Cumulative
Frequency Percent Valid Percent Percent

Valid 1 32 14.0 14.0 14.0

2 41 17.9 17.9 31.9

3 8 3.5 3.5 35.4

4 5 2.2 2.2 37.6

5 12 5.2 5.2 42.8

6 15 6.6 6.6 49.3

7 31 13.5 13.5 62.9

8 4 1.7 1.7 64.6

9 20 8.7 8.7 73.4

10 14 6.1 6.1 79.5

11 10 4.4 4.4 83.8

12 9 3.9 3.9 87.8

13 17 7.4 7.4 95.2

14 11 4.8 4.8 100.0

Total 229 100.0 100.0


U_tangibles

Cumulative
Frequency Percent Valid Percent Percent

Valid 1 173 75.5 75.5 75.5

2 34 14.8 14.8 90.4

3 22 9.6 9.6 100.0

Total 229 100.0 100.0

U_Reliability

Cumulative
Frequency Percent Valid Percent Percent

Valid 1 190 83.0 83.0 83.0

2 17 7.4 7.4 90.4

3 20 8.7 8.7 99.1

4 2 .9 .9 100.0

Total 229 100.0 100.0

u_Responsivness

Cumulative
Frequency Percent Valid Percent Percent

Valid 1 202 88.2 88.2 88.2

2 15 6.6 6.6 94.8

3 11 4.8 4.8 99.6

4 1 .4 .4 100.0

Total 229 100.0 100.0

U_assurance

Cumulative
Frequency Percent Valid Percent Percent

Valid 1 200 87.3 87.3 87.3

2 12 5.2 5.2 92.6


3 17 7.4 7.4 100.0

Total 229 100.0 100.0

U_empathy

Cumulative
Frequency Percent Valid Percent Percent

Valid 1 219 95.6 95.6 95.6

3 10 4.4 4.4 100.0

Total 229 100.0 100.0

Kepuasan pasien

Cumulative
Frequency Percent Valid Percent Percent

Valid 1 1 .4 .4 .4

2 20 8.7 8.7 9.2

4 88 38.4 38.4 47.6

5 120 52.4 52.4 100.0

Total 229 100.0 100.0

CROSSTABS
/TABLES=L_tangibles L_reability L_responsive L_assurance L_Empati BY L_Kepuasan
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ RISK
/CELLS=COUNT

/COUNT ROUND CELL.

Crosstabs

Notes

Output Created 19-May-2017 10:46:06

Comments

Input Active Dataset DataSet1

Filter <none>

Weight <none>
Split File <none>

N of Rows in Working Data


229
File

Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.

Cases Used Statistics for each table are based on all


the cases with valid data in the specified
range(s) for all variables in each table.

Syntax CROSSTABS
/TABLES=L_tangibles L_reability
L_responsive L_assurance L_Empati BY
L_Kepuasan
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ RISK
/CELLS=COUNT
/COUNT ROUND CELL.

Resources Processor Time 00:00:00.000

Elapsed Time 00:00:00.000

Dimensions Requested 2

Cells Available 174762

[DataSet1]

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

L_tangibles * L_Kepuasan 229 100.0% 0 .0% 229 100.0%

L_reability * L_Kepuasan 229 100.0% 0 .0% 229 100.0%

L_responsive * L_Kepuasan 229 100.0% 0 .0% 229 100.0%

L_assurance * L_Kepuasan 229 100.0% 0 .0% 229 100.0%

L_Empati * L_Kepuasan 229 100.0% 0 .0% 229 100.0%

L_tangibles * L_Kepuasan
Crosstab

Count

L_Kepuasan

1 2 Total

L_tangibles 1 192 15 207

2 16 6 22

Total 208 21 229

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-


Value df sided) sided) sided)

Pearson Chi-Square 9.575a 1 .002

Continuity Correctionb 7.322 1 .007

Likelihood Ratio 6.951 1 .008

Fisher's Exact Test .008 .008

Linear-by-Linear Association 9.533 1 .002

N of Valid Casesb 229

a. 1 cells (25.0%) have expected count less than 5. The minimum expected count is 2.02.

b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for L_tangibles (1 /


4.800 1.638 14.069
2)

For cohort L_Kepuasan = 1 1.275 .985 1.652

For cohort L_Kepuasan = 2 .266 .115 .615

N of Valid Cases 229

L_reability * L_Kepuasan

Crosstab
Count

L_Kepuasan

1 2 Total

L_reability 1 197 10 207

2 11 11 22

Total 208 21 229

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-


Value df sided) sided) sided)

Pearson Chi-Square 48.711a 1 .000

Continuity Correctionb 43.439 1 .000

Likelihood Ratio 29.749 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear Association 48.498 1 .000

N of Valid Casesb 229

a. 1 cells (25.0%) have expected count less than 5. The minimum expected count is 2.02.

b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for L_reability (1 /


19.700 6.895 56.285
2)

For cohort L_Kepuasan = 1 1.903 1.252 2.894

For cohort L_Kepuasan = 2 .097 .046 .201

N of Valid Cases 229

L_responsive * L_Kepuasan

Crosstab

Count
L_Kepuasan

1 2 Total

L_responsive 1 205 14 219

2 3 7 10

Total 208 21 229

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-


Value df sided) sided) sided)

Pearson Chi-Square 46.453a 1 .000

Continuity Correctionb 39.130 1 .000

Likelihood Ratio 24.056 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear Association 46.250 1 .000

N of Valid Casesb 229

a. 1 cells (25.0%) have expected count less than 5. The minimum expected count is .92.

b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for L_responsive


34.167 7.960 146.657
(1 / 2)

For cohort L_Kepuasan = 1 3.120 1.210 8.047

For cohort L_Kepuasan = 2 .091 .048 .175

N of Valid Cases 229

L_assurance * L_Kepuasan

Crosstab

Count

L_Kepuasan Total
1 2

L_assurance 1 203 13 216

2 5 8 13

Total 208 21 229

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-


Value df sided) sided) sided)

Pearson Chi-Square 45.378a 1 .000

Continuity Correctionb 38.957 1 .000

Likelihood Ratio 24.766 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear Association 45.180 1 .000

N of Valid Casesb 229

a. 1 cells (25.0%) have expected count less than 5. The minimum expected count is 1.19.

b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for L_assurance (1


24.985 7.157 87.219
/ 2)

For cohort L_Kepuasan = 1 2.444 1.228 4.864

For cohort L_Kepuasan = 2 .098 .050 .193

N of Valid Cases 229

L_Empati * L_Kepuasan

Crosstab

Count

L_Kepuasan

1 2 Total
L_Empati 1 206 14 220

2 2 7 9

Total 208 21 229

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-


Value df sided) sided) sided)

Pearson Chi-Square 52.940a 1 .000

Continuity Correctionb 44.714 1 .000

Likelihood Ratio 26.607 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear Association 52.709 1 .000

N of Valid Casesb 229

a. 1 cells (25.0%) have expected count less than 5. The minimum expected count is .83.

b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for L_Empati (1 /


51.500 9.772 271.422
2)

For cohort L_Kepuasan = 1 4.214 1.241 14.312

For cohort L_Kepuasan = 2 .082 .044 .151

N of Valid Cases 229

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