Professional Documents
Culture Documents
Introduction
(A) History
MCB was founded by isphahami and Adamjee families in Calcutta in
1947. innutrition of MCB was done by. Quaide azam an a private
bank. It started with a share capital of Rs 3 crore which is divided into
3 million ordinary shares of Rs 100 each. Its registered head office
was transferred to Dhaka after Independence Day on 17 august,
1948. subsequently its registered head office was moved from Dhaka
to Karachi on 23 august 1957. when Pakistan came into being, more
branches were decided to be located in means where jute was
cultivated. So MCB had to borne a great loss at the time of position of
Pakistan in 1971. Then MCB was nationalized in 1974 when Bhutto
govt decided to nationalized of 218 years, the performance of MCB
was badly affected by bureaucratic controls and excessive
unionization. During that time MCB was deprived of the chance of
becoming a uibrants financial institution most of the loans were
advanced on political basis and consequently it led to increase bidets
and write off. In 1992 it was privatized and govt of Pakistan and
transferred the mgt of bank to nishat group (a group of hading
industrialists) by selling 26% shanes. Then in 1996 some more on a
result 49% shanes had sold in total. After that Mr. Mian M. mansha
was having highest number of shomes.
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Mission Statement
To become the preferred provider of quality financial services in the
country profitability and responsibility and to be the best place to
work.
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Market share
MCB has achieved the market share of 15-18% among 35 national
banks and is contumacy improving it.
Major competitors
MCB is leading all the national banks. Habib Bank and Allied Bank
are its compatriots which are still many steps behind MCB. They are
contumely trying to grasp the position of MCB but MCB has been
successful every time in proving it self best bank.
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Branch network
Commercial-South 428 Number of branches
Karachi East 67
1) Karachi City 20
2) Karachi East 24
3) Karachi North 23
Karachi West 42
4) Karachi West 20
5) Karachi south 22
Hyderabad 87
6)Hyderabad 32
7)Nawabpur 29
8)Mirpur khas 26
Sukkur 48
9) Sukkur 30
10) Larkana 18
Quetta 37
11) Quetta 37
Rahim Yar Khan 64
12) Rahim Yar Khan
13) Bahawalpur 31
Multan 83
14) Multan 310
15) D.G Khan 28
16) Vehari 24
Commercial North 740
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Lahore East 83
1) Lahore East 31
2) sahiwal 27
3) okara 25
Lahore West 71
4) Lahore city 19
5) Lahore West 27
6) Sheikhupura 25
Faisalabad 75
7)Faisalabad central 36
8)Faisalabad city 39
Gujranwala 99
9)Gujranwala 34
10)Gujrat 32
11)Sialkot 33
Islamabad 43
12)Islamabad 18
13) Rawalpindi
Chakwal 78
14) Chakwal 24
15) Jhelum 23
16) Attock 31
Sargodha 92
17) Sargodha 32
18) Jhang 34
19) Mianwali 26
Peshawar 112
20) Peshawar 32
21) Mardan 31
22) Kohat 24
23) Swat 25
Muzaffarabad A.K 87
24) Muzaffarabad 29
25) Mirpur A.K 27
26) Abbottabad 31
Priority 12 Corporate 23
1) Karachi South 10
2) Islamabad north 04
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3) Lahore central 09
Summary
Sector No of Brs.
Commercial-South 428
Commercial-North 740
Priority 12
Corporate 23
Total 1,203
Province-Wise
Province No of Brs.
Balochistan 38
NWFP & AJK 196
Punjab 709
Sindh 260
Domestic 1,203
EPZ 1
Foreign branches 6
Total 1,210
Appraisal system
Technological changes
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Training program
Motivation of employees
1. Vision of change
The path to success is a long and winding one. And it is on that road
that the true test of a successful banks lies. The journey becomes
important the pinnacle does not .
By the year 2001, MCB will have a highly motivated professional
team who will provide Quality Customer Service, Expand and
Penetrate the customers Base, in order to improve profitability so
that we can Pay Regular Dividend and increase our Share value.
The relationship between the banker and his customer is an extra
ordinary one. Keeping the balance between the personal and the
professional is essential and a good measure of success.
2- Staffing
After privatization, the main goal for the top was to achieve
international standard of banking with repute of preferred bank for
customer, highly technological oriented, prestigious interior.
Customer oriented and advanced technological oriented bank that
can cop with internal standard of banking.
The quotient problem was to manage this change. The previous
people were unable to run with the pace of this age. To run with this
age of competition MCB needed new people with new and
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international trends. On the other hand had to call off the incapable
employee.
Recruitment
In order to introduce and inject desired changes in bank most of the
recruitments were made of external sources.
For executives and higher level posts, 90% of recruitments were
made from leadings and foreign banks and the other lower levels
posts were filled with professionally Qualified candidates i.e. MBAs ,
M. Coms, Computer Programming etc from well recognized National
and international universities. So now these new injections made it
possible to get access to new approach and new trends in banking.
Selection
According to previous culture of MCB, there was lack of transparency
in the process of selection. Also the references have great role in
selection. But according to new culture, there is a very transparent
and objective procedure for selection i.e. advertisement is given in
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Medical facility
Education allowance
Conveyance loans
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Conveyance Loan
MCB is giving medical facility for their employees. For that every
good hospitals one in its panel officers are offered this facility for
them, their spouse and children. For None of them officers, parents
are also included for medical facility.
Education Allowance
MCB is also giving education allowance for the children of
employees. Education allowance is for None of them officers only.
Officers already have reasonable salaries, which covers all of their
needs.
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5) performance appraisals
MCB have a very regular and transparent appraisal system. The
basic requirement for the consideration to be promoted is three years
period. A performance is used for appraisal which has different
ratings. According to these ratings employees are given different
ranks and starting from A to E. rank E is the worst. Employees
performance position is communicated him to writing so that he can
improved. Benefit of transparent appraisal is that employee can
himself work out his performance on criteria.
Promotion
The promotion criteria was previously on subjective done. Now they
have changed their criteria. Now promotions are done on totally
objective basis. This change has decreased the confusions in the
mind of employees. Annually the promotion meetings are held.
Executives and officers are promoted on alternate years.
6) Training programs
Training programs are offered for their existing and even employees.
These programs are according to realistic, theoretical and practical
approaches and expanding needs of the business. They have staff
colleges at Lahore, Karachi and Islamabad.
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Commercial
Consumer
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b) Banking
for brining the changes in the above written areas MCB had to face
many problems. No change process is problemless. Likewise MCB
faced problems in these areas.
Resistance for new approaches form existing employees was not
ready to accept the change. Because they are working in the
routinely fashion. They wanted to work on the previous set working
methods. But management decided to change that old culture
because they were not leading the bank towards a progressive
direction.
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C) Copying strategies
Management adopted the following strategies to handle all mental
problem.
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SWOT Analysis
Internal Environment
Strength
1) Long Establishment
Is one of the strength of MCB over private banks .Due to this, it earns
a name in the market .
Sponsors
The sponsors of MCB are the business instantiations. They develop
the strategic policies for the org because they have a broad vision
that is why MCB progress day offer day.
Conservative in loaning
MCB provides loans to comer trade and industry on marit basis. MCB
has developed its loaning policy which based only on realization of
facts and figures of the borrowers. If the borrower meets thee
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Cost Conscious:
Cost conscious in this sense that the mgt. Of MCB always try to
reduce its extra expenses, that is why after the privatization of bank
the mgt decided to abolish some regional offices and provincial head
offices.
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Weaknesses
In the changing environment where MCB has some strength it has
some weakness also, some of the weak factors
Nationalization Efect
When MCB was nationalization by Bhuttos Govts it was the gloomy
period for MCB. During that period, MCB suffered a lot.
Govt. Influence
Non-professional and bureaucratic people were placed at the top
level mgt who knows nothing about the banking and they damaged
the repute of the bank in the markets a well
Lack of Dynamism
When the person gets employment in the bank , he hardly leaves the
bank. He gets promotion to higher position and want to do some thing
for bank, it is to late because soon he ha to get retired. So lack at
dynamism comes to his personality. He is no further creative in his
life. So increasing age of staff is one of the weakness of the bank
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because banks needs young and creative person who have the ability
to met the changing response of the environment .
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External Environment
Opportunities
Edge over other Commercial Bank
MCB has greater profits, greater growth rate and market share than
other commercial bank.
Privatization
After privatization the banks deposits has accelerated with
tremendous speed because it gave the opportunity to get rid of critical
influence and to put the bank on professional roots
Threats
Private Banks
Like city bank, Grinblays, ABN amroete are entering in the market
with greater power and strength in terms of brand name
Govt. Policies
MCB faces a great threat from Govt policies like as finance the non-
productive units, housing etc. so the bank does not feel freedom in
operating on its own view points, that is a threat for the bank.
Because bank is purely commercial so it should have an autonomy to
make its own decisions.
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Best Analysis
Political factors have a great impact on financial institutions. Banking
business exposal in case of political stability. Like wise political in
stability and uncertainty can adversely affect banking business. For
example atomic bomb blast in 1999 resulted in heavily.
With drawl of foreign currency even in one of the branch of MCB.
Foreign reserves reduced from 1 billion to 300 million
Economic and political faders are costly co-related. But economic
factors are most of the times more important then political factors as
all type of activities are directly related with market condition. Boom in
market or economy will result in the expansion of banking business
and vice versa. Also the regions with more investment avenues, the
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bank will extend more advances and the deposits will be in banner
amount. Whole the areas or regions of MCB where there are banner
invest ional amount of loans.
For example, the amount of deposit in the big city of tarsal abed is
banner than of small city of Chakwal. The reason for such as
difference is that Faisalabad have a great investment avenues in
textile industry and a lot of commercial activity. If we customers like to
invest the money in such type of investment events and get loan for
the expension of their business. But opposite is the case with small
city of CHAKWAL.
Social aspects have also a lunge impact on banking business and
ultimately on MCB also if in any society, people belonging to middle
class and appears class one high, banking business can finish. In
Pakistan, middle class is biggest. Middle class prefer to deposit then
saving in bank. Upper class which is small in size but big in financial
strength, deposit in bank and also have other investment
opportunities in Pakistan, the literacy note I also very low, so people
connect awaid opportunities of earning the average income level is
very les. So banks are not getting any significant profit from common
individual. Because they have to discretion my income.
In the area of advanced technology MCB is the leading bank of
Pakistan with the initiator of the user of highly advanced technology in
its operation I-e online banking, ATNA service, mobile banking etc
these type of technological advances have resulted in the competitive
edge of the bank in over all banking sector and also has created
value and satisfaction for the employs as well as for customer. But
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Future MCB
Future outlook
The year 2001 is expected to pose a tough market environment.
Shortage of rains can seriously impact overall GDP growth. The tight
monetary policy is impacting the credit appetite of the private sector.
Slowdown in the US economy will after the countrys exports with a
ripple effect on the manufacturing sector. The documentation drive,
which is good for the country over a longperiod of time, is being
expectantly viewed with concern by certain segments. The combined
impact of these factors may cause a slowdown of economic activity in
certain pockets of the economy.
On the positive side, the resolution of issues in the energy sector,
pragmatic handling of the documentation drive by the government
and continuous efforts to normalize international relations should
bring positive results.
MCS is well positioned and flexible enough to operate effectively in
the dchanging scenario. We will continure to broaden our customer
base, harnessing the growing strength of the MCH brand and expand
the IT platform to provide value based propositions to our customers.
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Recommendations
MCB does not offer any chances of chances of social gathering for
staff. There should be some informal meeting arrangements to
restore the atmosphere of mutual trust and confidence and to give
them respect. Such type of gatherings are very important to develop
an attitude in mind of employees that mgt cane for them. So
employees work with more commitment.
MCB is not currently giving owner ship to employees. It should give
certain percentage of shares to employees to develop a feeling of
belonging in them. When employees own the on. They own its
strengths and weal nesses also. So they readily start working for its
progress.
In MCB, there is no culture of encouraging new ideas. Employees
should not be considered on Robots. They have brains of their own.
They should be thought to use the brains on well on hand. Because
they one the night people who are as possible for operations and
can give best suggestion.
MCB has uniqueness in their business. But their Differentiator should
be in all fields. Differentiation can be alone in location.
MCB has not built any connection with its customers. For knowing
their suggestions about you services . There should be a proper
channel for him. They can cord net move silvers and savvies and
their should have their separately for the suggestion at completes.
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Profit after tax for the year ended December 2000 was PKR
735 million, an increase of 29 percent over 1999. This is
commendable in an environment characterized by fluctuating money
market rates, low commodity prices and subdued economic activity.
Deposits at December 31,2000 were PKR 136 billion increasing
from PKR 130 billion last year. Given the competitive environment,
low PLS rates on deposits due to limited opportunities to deploy funds
in the banking sector, and the drain of deposits in the second half of
the year resulting from the documentation drive of the government,
the growth in deposits were satisfactory.
Gross Advances as at December 31,2000 stood at PKR 90.9
billion an increase of PKR 19.5 billion or 27 percent. Our Bank
continues to follow a prudent, selective asset acquiring policy and
through focused efforts was able to capitalize on opportunities in a
timely manner.
The efforts on recovery were sustained and improved in the
year 2000 and the Bank managed to recover PKR 1.29 Billion
(1999-PKR1.29 billion). An aggressive policy on classification was
followed and MCB continues to identify problem loans up front and
take immediate remedial measures.
Competitive Edge
MCB is rightly refardeal as a trend setter bank as its is innovative for
most of its successful products and services and most of the other
bank have followed its scheme and copied its products I-e
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Employee Satisfaction
By appropriately utilizing the techniques of intrinsic a extrinsic
inactivation , MCB has become successful in achieving employees
satisfaction .They are more committed towards their institution a are
more involved towards their jobs. The major source of thedir
satisfaction is the equal opportunity they are having in order to fulfill
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