742 Evergreen Terrace,

Springfield, MA 01152
nholz@Duff.com

9/15/17

GLaDOS
Head AI
Aperture Science
Consumer Complaint Division
1234 Aperture Labs Dr.
Aperture Falls, ND

Dear GLaDOS:

Re: Account Number 554298

On 9/10/17, I bought an Aperture Science Portal Gun, serial number 1337, through the Aperture
Science online store.

Unfortunately, your product has not performed well because while I ordered an Aperture
Science Transportation Portal Gun, I received an Aperture Science Naval Portal Gun. I am
disappointed because although the Aperture Science Naval Portal Gun has imbued my house
with a much more nautical theme than before, I ordered the Aperture Science Transportation
Portal Gun to help expedite my daily commute, something which the Aperture Science Naval
Portal Gun has not been very helpful for.

To resolve the problem, I would appreciate your efforts to rectify this problem by exchanging this
Naval Portal Gun for the requested Transportation Portal Gun. Enclosed are copies of my
records including the receipt, online order confirmation, and tracking number.

I look forward to your reply and a resolution to my problem and will wait until 10/15/17 before
seeking help from a consumer protection agency or Better Business Bureau. Please contact me
at the above address or by phone at (555) 555-1234.

Sincerely,
Nathan Holzworth

Enclosure(s)
Copy of Receipt
Copy of Order Confirmation
Tracking number and other identifying information