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PRODUCERS CONSUMERS
PLATFORM
2016 Parker & Van Alstyne, with Choudary licensed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0).
2017 TM Forum | 6
The Relentless Digitalization of the B2C Economy Continues
PRODUCERS CONSUMERS
CSP Capabilities
Multi-tenant capable
Brand & trust
Localization work
force, knowledge
E2E Security OPEN PLATFORM
E2E Management Enabled by Open APIs
2016 Parker & Van Alstyne, with Choudary licensed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0).
2017 TM Forum | 12
Siloed Transformation Efforts Deliver Disappointing Results
72% of transformation projects arent successful ,with a leading cause being departmental siloing. Technology
transformations often overlook the importance of taking people and the business with them on the journey.
Operations
Traditional CSP Digital Service Provider
Traditional sources of revenue Highly automated, real-time, on-
(connectivity, voice/text, data) and demand dynamic digital infrastructure
Technology
Digital channels with customer-
business model
CSP-controlled customer interaction controlled interaction/self-service
Rich customer experience
Operations
Traditional CSP Digital Service Provider
Traditional sources of revenue Highly automated, real-time, on-
(connectivity, voice/text, data) and demand dynamic digital infrastructure
Technology
Digital channels with customer-
business model
CSP-controlled customer interaction controlled interaction/self-service
Rich customer experience
Strategy
Operations
AGILITY Customer
BEATS
STRATEGY
2017 TM Forum | 15
Incremental Improvements in Agility Wont Cut It
2017 TM Forum | 16
What would Amazon do?
From cutting the 5% to upgrading the 95%
2017 TM Forum | 17
Drivers for a new Open Digital Enablement System
Network virtualization
Network (physical) Network (virtual / hybrid) prompts significant
changes to network
management & operations
Specific Specific
Resource Resource
Domain Specific Resource
Facing Service Facing Service Facing Service Management
Management Management
Infrastructure
2017 TM Forum | Page 19
ODES Could Enable Dynamic E2E Digital Ecosystem Management
Nik Willetts
nwilletts@tmforum.org
@nikwilletts
CONFIDENTIAL | 2017 TM Forum | Page 23