Mis-en-place (put everything into places) G: (Yes/No)

Checking of the following: W: Thank you Maam/Sir may I repeat your order,
- Condition of tables and chair you ordered __________________________
- Sanitary Items is that correct Maam/Sir?
- Clean and sanitized table appointments G: Yes
- Flower arrangements W: Thank You Maam/Sir May I take the menu card?
- Filling Condiments G: Yes Sure!
- Condition of Menu Card
- Knowledge for the menu of the day. WINE SERVING (on the left side of the guest)
W: Excuse me Maam/Sir would you like some
WELCOMING THE GUEST drinks? Here is our wine list for your selection.
W: Good morning Mam/ Sir, May I take your order Mam/Sir?
Welcome to _______ G: Yes Id like to have _________________.
Do you have any reservation? W: May I repeat your order Mam/Sir you ordered
G: None ___________ would that be all?
W: May I suggest a table for you Mam/Sir? G: Yes.
G: Yes please! W: Would you like to serve your drinks after the main
W: Table for how many Mam/Sir? course?
G: For one. G: I will give you a signal.
W: Smoking or Non-Smoking W: Excuse me Maam/Sir you food will be serve for
G: Non-Smoking. 10-15 mins. would that be alright will you.
W: This way please (stretch your arms to the guest) G: Yes
Will this place be alright with you Mam/Sir?
G: Yes SERVING THE FOOD (on the right side of the guest)
W: Excuse me Mam/Sir here is your __________
SEATING THE GUEST G: Thank you.
W: Please have a seat
CLEARING THE TABLE (on the left side)
UNFOLDING THE NAPKIN(right side of the guest) W: Excuse me Mam/Sir may I clear the table for
W: Excuse me Mam/Sir, may I unfold the napkin for you.
you? G: Yes please
G: Yes
PRESENTING THE WINE
SERVING WATER(right side of the guest) W: Excuse me Mam/Sir may I present to you your
W: Would you like to have a glass of water order of ___________with a very good vintage
Mam/Sir? year of ___ years with an alcohol content of ____
G: Yes please. alcohol per volume. It has _______ ml with a
W: Excuse me Maam/ Sir. very good fragrant of __________________.
W: Should I open it Mam/Sir?
PRESENTING THE MENU CARD
W: Excuse me Maam/Sir here is our menu card for OPENING THE BOTTLE OF WINE USING CORK
your selection. W: Here is the cork for your confirmation.
W: Excuse me Maam/Sir would you like to have your Would you like to try the wine now Sir/Mam?
bread now? G: Yes.
G: Yes W: Enjoy your meal Mam/Sir.
W: Excuse me Maam/Sir Ill be back to serve your Please call me if you need any assistance.
bread
CRUMBLING TABLE
SERVING BREAD(on the left side of the guest) W: Excuse me Mam.
W: Excuse me Maam/Sir here is your bread,
G: Thank you PRESENTING THE BILL
W: Excuse me Maam/Sir do need anything else. (the guest will give a hand signal)
G: No. Im alright W: Excuse me Mam/Sir, how would you like to
W: Ill be Back to get your order. youre your bill, would it be cash or credit card?
Here is your bill.
ORDER TAKING (right side of the guest) (Step a backward)
W: Excuse me Maam/Sir may I take your order now? G: Here
Our todays menu is ____________and our soup W: I receive ___________ ill be back for your change
for the day is ______________. Excuse me Mam/Sir here is your change.
G: Yes Thank you Mam/Sir hope you enjoy your staying
________________________________________. with us. We look forward for your next visit.

UPSELLING/SUGGESTIVE SELLING:
W: Maam would you like to try ____________ to
NOTE:
compliment to your dish? W- Waiter
G: (Yes/No) G- Guest
How about _____________?