Professional Documents
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Importance (1-5)
2015 2
VOC
Customer complaints First Second Third Forth Total First
Ink Splash 3.6 2 24 8 34 10
Printing
Misregistration 4.5 2 2 26 14 44 15
Inkline 3.4 13 8 21 12
Scum 2.4 5 2 6 7 20 3
CYLINDER CLEAN 2.7 1 12 11 24 7
Ink Level Low 3.1 3 3 6
Shade Variation 1.8 3 3 1 1 8 10
Misprint 0.5 1 1 2 1
stains 1.0 1 1 1
DELAMINATION 1.0 3 15 8 6 32 4
SEALING PROBLEM 3.0 3 1 4
1.7
Lamination
EXTRUSION MISSING
WHITE SPOTS 2.0 1 4 2 7 3
WHITE LINING 0.9 3 3 6
LOW WHITENESS 1.1 3
MELTING 0.9 4 3 7 3
HIGH THICKNESS 1.1 3 1 1 5
LOW GSM 1.0 1 1
THICKNESS VARIATION 0.5 1
PinHoles 2.8 6
Stickiness 0.5 1 1 2
High GSM 0.5 1 1
Low Seal Strength 0.5 1 1
DOUBLE LAYER FILM 0.5
NO INNER LINING 0.5 1 1
OFF-SLIT 0.5 1 8 12 21 7
Slitting and
Rewinding
Surface Damage 5 5 27 21 53 21
Deep Cut 2.275
Transportati
on
2.8 6
1.8 3.9
stains 1.0 2.2
Ink Splash 3.6 7.7
Misregistration 4.5 9.5
Inkline 3.4 7.22222
Scum 2.4 5.18182
CYLINDER CLEAN 2.7 5.75
Ink Level Low 3.1 6.5
Misprint 0.5 1
DELAMINATION 1.0 2.16667
2016 2017
Second Third Forth Total First Second Third Total Grand Total
5 9 4 28 2 2 11 15 77
10 7 13 45 4 2 6 95
4 7 6 29 2 6 7 15 65
2 9 7 21 4 7 5 16 57
6 4 2 19 3 3 46
5 10 13 34 2 2 39
5 4 19 27
1 2 1 1 5
5 1 2 9 3 3 13
61 424
5 9 4 22 2 8 5 15 69
1 6 3 10 7 4 11 25
2 8 5 15 5 2 4 11 26
1 1 1 6 13
1 1 7
1 3 1 8 2 1 3 11
1 4 1 1 12
4 3 7 1 1 13
1
1 1 3 1 1 2 5
5 10 3 24 24
2
1
1
1 1 2 2
1
44 213
4 5 6 22 4 7 5 16 59
4 5 3 20 5 2 7 49
3 2 7 5 7 12 29
5 2 6 25 1 12 4 17 65
1 1 2 1 1 3
2 5 1 11 1 3 1 5 24
1 4 2 7 5 2 7 14
6 1 8 1 2 3 16
1 1 2 6 2 2 4 10
1 4 7 1 1 10
73 279
4 4 29 2 1 3 85
4 1 5 10 1 7 11 19 29
22 114
0.278538813
179
0.4765625
Confidence Level=60%
Average defect/quarter
7.7
9.5
7.2
5.2
5.8
6.5
3.9
1.0
2.2
6.3
3.6
4.3
1.9
2.3
1.8
2.4
2.2
1.0
1.0
6.0
1.0
1.0
1.0
1.0
1.0
5.9
4.9
3.6
6.5
1.0
2.7
2.8
2.0
1.7
1.7
10.6
4.8