Professional Documents
Culture Documents
W7 Nonverbal Communication
1) Kinesics is the study of
c. body position and motion.
3) The nonverbal researchers cited in your text claim that, when we consider the actual meaning
involved in communication situations, verbal messages
a. carry less meaning than nonverbal ones.
5) The many ways the voice communicatesincluding tone, speed, pitch, number and length of
pauses, volume, etc.are called
a. paralanguage.
6) Lynn shrugs her shoulders in response to Lisas question. Lynn is using a function of
nonverbal communication known as
b. substituting
W7 - Listening
1) When you try to reflect the underlying message in a statement, you are engaging in
b. paraphrasing.
4) Your roommate gives the appearance of listening to you, but you can tell from her responses
that her mind is elsewhere. You could call her listening style in this instance
c. pseudolistening.
6) All of the following are ineffective listening styles mentioned in the text except
d. signal listening.
7) Imagine youve been listening for some time to a friend talk about whether or not to drop out
of school. Which is the best helping paraphrase response?
a. Youre confused because there are as many reasons to stay as there are to leave, right?
8) Which best describes the relationship between our rate of hearing speech and the average rate of
speaking?
b. We can listen 4-6 times faster than an average person speaks.
9) According to a study of college students and their communication activities, over 50 percent
of their communication time was spent
c. engaging in face-to-face listening.
10) I think that the reason youre so confused is that youre trying to make everyone else happy
and forgetting your own happiness. This statement is what type of listening response?
d. analyzing
2) According to the Altman and Taylor model, the dimension of self-disclosure where
information shared moves from being impersonal to more personal is called
d. depth.
3) According to the text, which of the following is good advice about self-disclosure?
c. Self-disclosure is most productive when delivered in a constructive manner.
4) An intimate relationship
d. All are correct.
5) Ive never been out of this state is an example of self-disclosure at which of the following
levels?
b. fact
8) I dont think youre telling the truth is an example of self-disclosure at which of the
following levels?
C. opinion
9) To qualify as self-disclosure, a statement must
b. be intentional, significant, and not otherwise known.
10) The Johari Window is an important device to help explore the role
d. self-disclosure plays in communication.
W8 Communication Climate
1) Which of the following is an accurate feeling statement?
A. I feel angry when you laugh at me.
5) The most visible way disconfirming messages reinforce one another, as when one attack leads
to another and another, is termed a(n)
i. Escalatory conflict spiral
11) Your instructor tells you how poor your writing ability is and how wrong it is for you not to
work harder on it. That instructor used the Gibb category of
c. evaluation.
W8 Interpersonal Relationships
1) Conflicting desires for both intimacy and the lack of it in an interpersonal relationship lead to
the
c. openness-privacy dialectic
2) Social exchange theory suggests that we often seek out people who can give us
a. rewards greater than or equal to the costs we encounter in dealing with them.
b. differentiating
6) Judith and Natalie work for the same employer and often have lunch together to talk about
their current romances, problems with their families, and apartment headaches. Most Saturday
afternoons they play tennis together. Which relationship stage do they seem to be in?
d. intensifying
10) John and Valerie have an agreement that he will call to tell her when he will be late from
work so she wont worry. When he forgets, Valerie is upset because of what type of
transgression?
c. relational
W8 Interpersonal Conflicts
1) Leah and Rachel have never gotten along. Rachel says that the best way for them to continue
to work in the same office is to do their best to avoid one another. Their conflict style is best
described as
b. nonintimate-nonaggressive.
2) In a survey of conflict views of college men and women, women were described as being
a. more concerned with maintaining the relationship during a conflict.
6) A person who buys a piece of new furniture, finds it damaged, and says nothing because he
doesnt want to confront the retailer, is engaging in the personal conflict style of
a. avoiding.
9) Rhonda complains to Collin that shes tired of their weekend routine. Irritated, Collin snaps
back that hes tired of her complaining. Their conflict pattern reflects which of the following
conflict styles?
b. symmetrical
10) When people deliver subtle aggressive messages involving feelings of resentment, anger, or
rage that they arent able or willing to express directly, they are engaging in what
psychologist George Bach calls
d. crazymaking