Travis L.

Dennis

SUMMARY:

Offering a background of experience and training in information technology

System analysis and design, site survey, installations, setup configuration
troubleshooting, PC maintenance, repairs and quality control
Strengths include excellent organizational, time management, leadership,
Interpersonal and problem solving skills.
Highly motivated dedicated and a self-starter.
Cisco Unified Contact Center Enterprise and Express Systems Engineer and Architect
Cisco Unified Communications Manager Systems Engineer & Architect (Including Legacy
System Integration/Migration)
Cisco Unified Communications Manager Express Systems Engineer and Architect
Cisco Unified Presence Server Systems Engineer and Architect
Cisco Unified Computing Systems Engineer (Including virtualization)
Cisco Unity and Unity Connection Systems Engineer & Architect (Including Unity Bridge, Legacy
System Integration/Migration)
Cisco Security Systems Engineer and Architect (Including VPN, VMS, ACS and ISE w/ RADIUS and
TACACS+, CSA, PIX, IDS/IPS, ASA)
Cisco Routing & Switching Engineer & Architect (Including QoS, EIGRP, BGP, VLANs, Trunking)
Cisco Wireless and Mobility Systems Engineer and Architect
Numerous Cisco IP Telephony/Unified Messaging/Legacy Systems Integration-Migrations
Microsoft Active Directory Network Systems Engineer and Architect
VMWare ESX, EXSi, VCenter Server and VSphere configuration, installation and management
Microsoft Exchange 5.5/2000/2003/2007/2010/2013 Systems Engineer and Architect
Microsoft SharePoint Server 2003/2007/2010 Systems Engineer and Architect
Designed, configured and installed many Cisco CallManager servers 3. (1)-11.x for customers
Designed, configured and implemented many Cisco Unity servers 3.1(5)-11.x for customers
Designed, configured and implemented many complex dial plans for customers
Designed, configured and implemented many Cisco Integrated Service Routers running
CallManager Express for customers
Designed, configured and implemented many Cisco Integrated Service Routers running Unity
Express for customers
Designed, configured and implemented many Cisco UCC Enterprise servers for customers
Designed, configured and implemented many Cisco UCC Express servers for customers.
Utilized ACD, CMS, ICM, IVR, Outbound Dialer, Agent Desktop and Call recording
Migrated many customers from Legacy PBX to Cisco Unified Communications Manager
Configured many Voice Gateways for PSTN access by Cisco CUCM utilizing SIP, SIP Trunking , PRI
and Centrex
Designed configured and implemented Cisco Telepresence, WebEx and Skype for Business
instances
Designed, configured and implemented Cisco Emergency Responder servers for customers
Monitored, maintained and made configuration changes for Cisco Unified MeetingPlace 5.4-8.x
Designed, configured and implemented many Cisco VPN 3000 Concentrators, 3002 hardware
clients, ASA 5500 series and IR routers for robust VPN connectivity for customers
Designed, configured and implemented many Cisco 800, 1600, 1700,1800,2600,2800, 3600, 3700,
3800 and 7000 series of routers for WAN connectivity for customers
Designed, configured and implemented many Cisco 2800, 2900, 3500, 3700, 4500, and 6500 series
switches for customers
Designed, configured and implemented many Cisco PIX 500 series firewall and ASA 5500 series
appliances for customers
 Designed, configured and implemented many Cisco 1000, 1100, 1200, 100, 300, 500,1800, 2800
and 3800 series Wireless Access Points, 1300 and 1400 series Wireless Bridges and 5500 and
8500 Wireless LAN Controllers
Utilized many networking software tools for management, accounting and authentication such as
Cisco ACS, Cisco ICE, Cisco VMS, CiscoWorks for Windows, CiscoWorks LMS, CiscoWorks ITEM
and Cisco WLSE
Designed, configured and implemented many Microsoft Windows 2000, 2003, 2008 and 2012 Active
Directory Networks for customers
Designed, configured and implemented many Microsoft Exchange 2000, 2003, 2007, 2010 and 2013
infrastructures for customers
Designed, configured and implemented many SharePoint Server 2003, 2007 and 2010 installations
Designed, configured and implemented many Microsoft SQL Server 7, 2000, 2005 and 2008 R2
installations
Oversee all daily technology systems management and development issues in association with a
systems integration business being partners with Cisco and Microsoft

TECHNICAL TRAINING:

Cisco IP Telephony
Cisco Interconnecting Networking Devices
Cisco Secure PIX /ASA Firewalls
Cisco Virtual Private Networks
Cisco Network Security
Cisco Router Configuration

PROFESSIONAL EXPERIENCE:

DataSource Technical Consulting, Atlanta, GA May 2005-Present

Network and Voice Architect and Engineer

Subcontracted to Cardinal Information Systems (January 20117 to June 2017)

Client Johnson and Johnson Raritan, NJ.

Cisco Communications Manager, Unity Connection, Cisco Contact Center Express, Cisco Emergency
Responder, Cisco Attendant Console
Created new and updated existing documentation and created Standard Operating Procedures for Global
Network Voice Operations

Subcontracted to HCL March 2016 to December 2016

Client Ann Inc. New York, NY

Cisco Communications Manager, Unity Connection, Cisco Contact Center Express, Cisco Emergency
Responder, Cisco Attendant Console, Cisco Routing and Switching, Cisco Prime Collaboration, Cisco ASA,
Cisco ISE, Cisco WLC 5550, Solarwinds Orion
Rebuilt entire Voice Collaboration infrastructure (CUCM, CUC, CER. AC) onto new VMs and migrated users
to new platform.
Installed new Telepresence end points and managed existing end points
Integrated Skype for Business with existing systems.
Configured and installed instance of Cisco Prime Collaboration
Monitor and manage voice and data infrastructure with Solarwinds Orion
Monitor and manage Cisco Network Security infrastructure
Setup Standard Operating Procedures (Backups, updates etc.).
Provided complete system documentation
Subcontracted to Gantec (December 2015 to April 2016)
Client Atlanta Metro Area Transit Authority (M.A.R.T.A) Atlanta, GA.

Cisco Communications Manager, Unity Connection, Cisco Routing and Switching, Cisco ASS, Cisco ISE,
Cisco WLC 8540, Solorwinds Orion
Day to Day management of CUCM, CUC, CER, UCCX
Optimize network for voice traffic with VLANs, QoS
Managed and maintained Skype for Business installation
Monitor and manage voice and data infrastructure with Cisco Prime
Monitor and manage Cisco Network Security infrastructure
Resolve Voice and Data issues and trouble-tickets
Day to Day management of network security

Subcontracted to DataMatics (November 2014 to December 2015)

Client RentPath, Atlanta, GA.

Cisco Communications Manager, Unity Connection, Unified Contact Center Express, Unified Presence, Cisco
Routing and Switching. Cisco ISE, Cisco ASA firewall, Cisco WLC 5500, Microsoft Exchange 2010
Day to Day management of CUCM, CUC, UCCX, CUPS
Monitor and manage voice and data infrastructure with Solarwinds Orion
Administration of Microsoft Exchange Server
Monitor and manage network security infrastructure

Subcontracted to Corus360 (March 2012 to November 2014)

Client Genuine Parts Company, Atlanta, GA.

Cisco Communications Manager, Unity Connection, Unified Contact Center Express, Microsoft Exchange
2010
Day to Day management of CUCM, CUC, UCCX
Monitor and manage voice and data infrastructure using SolarWinds Orion
Configured and installed Cisco Prime Infrastructure and Prime Collaboration
Converted Lync to Skype for Business
Managed Microsoft Exchange 2010 Server

Subcontracted to Dimension Data (March 2011 to March 2012)-

Client King and Spalding Atlanta, GA.

North American Cisco Communications Manager, Unity Connection and Presence migration
Team member in building new CUCM and CUC installation
Migrated North American users to new Collaboration infrastructure

Subcontracted to Presidio Network Solutions (March 2012 to March 2013

Various clients including American Family Kitchen (Popeyes), Wendys North America, Institute of Nuclear Power
and many others conducting architecture, design and configuration of Cisco Communications Manager, Unity
Connection, LAN/WAN, Security and Wireless

DataSource direct customers and projects

Xerox, Tysons Foods, Council on State Governments, The Center for Public Integrity, San Bernardino County
Public Schools and many others conducting architecture, design and configuration of Cisco Communications
Manager, Unity Connection, LAN/WAN, Security and Wireless

Catalyst Technologies, Snellville, GA

Director of Information Technology/Network Architect/HIPAA Security Officer (April 2000-May 2005)

Designed, configured and installed new Windows 2000 network

Designed, configured and implemented Cisco Voice over IP network using Cisco CallManager and Unity
Designed, configured and implemented comprehensive network security protocols
Designed, configured and implemented backup strategy for over 5 TBs of active data
Monitor and maintain network security from both internal and external threats
Responsible for annual IT budget in excess of 10 million dollars
Provided Architecture and Implementation of HIPAA Security Policies and Standards for 12 million covered
lives

MICRO-TEK NETWORKING, Atlanta, GA

Networking Systems Engineer (1995-1999)

Performed installations and maintenance of Windows NT, 9x networks, Oracle 7.3/8-database Administration,
PC upgrades, repairs and computer related projects.
Ensured highest levels of quality control and efficient problem solving to complete all assignments in a safe
and efficient manner.
Completed repairs and maintenance at customer sites.
Designed, configured and implemented several Cisco Voice over IP networks

UNIVERSAL AUDIO, Richmond, VA

Owner/Operator (1993-1995)

Oversaw all phases of business management and development associated with operation of a professional
recording studio.

UNITED PARCEL SERVICE, Richmond, VA

Inventory Control Representative (1987-1993)

Complete database updates and files retrievals during last two years of employment.
Performed inventory control functions while accepting and controlling undeliverable packages.
Researched addresses, rerouted items; collected and controlled C.O.D. monies.
Provided training to other employees.

EDUCATION:

VIRGINA STATE UNIVERSITY

Bachelor of Science, Computer Science.
Master of Business Administration