40 08602 01 Rev003 - iQ+R4InstallationManual PDF

Installation Manual
iQ+ Installation Manual

Release 4.2
Document ID: 40-08602-01-Rev003
www.qualitrolcorp.com
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Information in this document is subject to change without notice. This document is provided to purchasers of

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constitute an endorsement by QUALITROL of that product or brand.
This document was originally composed in English and was subsequently translated into other languages. The fidelity of
subsequent translations cannot be guaranteed. In case of conflict between the English version and another language
version, the English version takes precedence.
2008 QUALITROL Company LLC, an ISO 9001 system certified company. All rights reserved. Information subject to change without notice.
All trademarks are properties of their respective companies, as noted herein.
Contents
Contents
1. System Requirements ......................................................................... 2
1.1. Application Software Requirements for installation .................................. 2
1.2. Hardware ........................................................................................................ 2
1.3. How to get required software for iQ+........................................................... 6
2. Installation ............................................................................................ 7
2.1. Installation ..................................................................................................... 7
2.2. Custom Installation ..................................................................................... 23
2.2.1.1. Installing Server and Client in Single Machine ............................................... 23
2.2.1.2. Installing Only Server .................................................................................... 23
2.2.1.3. Installing Only Client...................................................................................... 23
2.2.1.4. Installing Only Communication Manager ....................................................... 23
2.2.1.5. Installing Client with Communication Manager .............................................. 24
2.3. Upgrade ........................................................................................................ 25
2.4. Upgrade Scenarios ...................................................................................... 30
2.5. Installing in Fresh System .......................................................................... 31
3. Starting application............................................................................ 41
3.1. Configuring default ports for iQ+. .............................................................. 41
3.2. Steps to configure ports for iQ+ in widows firewall. ........................... 42
3.3. Starting Server ............................................................................................. 51
3.4. Starting Client .............................................................................................. 51
4. Modify Installation ............................................................................. 53
5. Uninstall iQ-Plus ................................................................................ 58
5.1 Uninstall Scenarios ........................................................................... 61
6. Folders Installed by Setup ................................................................ 64
7. Procedure to install SQL SP4............................................................ 65
8. Trouble Shooting Microsoft Jet 4.0 .................................................. 78
9. Glossary ............................................................................................. 80
Contents i www.qualitrolcorp.com
Page title
System Requirements
Chapter 1
System Requirements
System Requirements
1. System Requirements
1.1. Application Software Requirements for installation
Windows XP Professional with SP2 (32 bit)
Dot Net Framework 2.0
Windows Installer 3.1 or Higher (for Windows XP)
SQL Server 2005 Express edition or SQL Server 2005, or above
OR
SQL Server 2008 Express edition or SQL Server 2008, or above
Microsoft Office 2003 or above - WinWord and Excel
Windows 7 64 bit OS and Windows 2008 server R2 64 bit OS
User has to manually install the 64 bit SQL Server 2008 on a 64 bit Operating system
1.2. Hardware
Single Machine Minimum Recommended
Deployment 1
Number of parallel device Support : Number of parallel device
2 to 10 Support : 2 to 10
iQ+ Client , iQ+ Server with Comms iQ+ Client , iQ+ Server with
mgr and DB Comms mgr and DB
Pentium IV 2.4 GHz Intel Core 2 duo 1.2 GHz or above
Minimum 2 GB RAM Minimum 3 GB RAM
50 GB or Above HDD ** 50 GB or Above HDD **
1 Ethernet Port - 100 Mbps/1 Gbps 1 Ethernet Port - 100 Mbps/1 Gbps
1 Com Port(s) - For Modem 1 Com Port(s) - For Modem
USB Port(s) - For Modem USB Port(s) - For Modem
DVD/CD ROM for installation DVD/CD ROM for installation
Pointing Device - Mouse Pointing Device - Mouse
Display 1024x768 resolutions or More Display 1024x768 resolutions or
More
Single Machine Minimum Recommended

Deployment 2
20 to 40 Support : 20 to 40
iQ+ Client , iQ+ Server with Comms iQ+ Client , iQ+ Server with
2 www.qualitrolcorp.com
System Requirements
mgr and DB Comms mgr and DB

Quad Core Xeon 2.0GHz, 2x6MB, Quad Core Xeon 2.0GHz, 2x6MB,
1333MHz FSB 1333MHz FSB
450/1024 GB or Above HDD ** 450/1024 GB or Above HDD **
1 or more Ethernet Port with 1 Gbps 1 or more Ethernet Port with 1
Gbps
More
Distributed
Deployment
Client Minimum - iQ+ Client Recommended - iQ+ Client
Pentium IV 2.4 GHz Intel Core 2 duo 1.2 GHz or above
50 GB or Above HDD 50 GB or Above HDD
1 Ethernet Port - 100 Mbps 1 Ethernet Port - 100 Mbps
More
Server 1 Minimum - iQ+ Server with Single Recommended -iQ+ Server with
Comms Mgr & DB Single Comms Mgr & DB
up to 50 Support : up to 50
1333MHz FSB with addition same 1333MHz FSB with addition same
processor processor
Gbps
More
System Requirements
Server 2 Minimum - iQ+ Server with Single Recommended -iQ+ Server with
Comms Mgr Single Comms Mgr
Number of Device Support : up to Number of Device Support : up
50 to 70 to 50 to 70
50 GB or Above HDD 50 GB or Above HDD
Gbps
More
Server 3 Minimum - iQ+ Database Recommended - iQ+ Database

1 Ethernet Port with 1 Gbps 1 Ethernet Port with 1 Gbps
More
** Hard Disk size depends on number of device and Number parameter need
to be downloaded for duration. The hard disk size given is for data storage.
Space required for OS, Other software need to decide by the IT
infrastructure team.
For e.g. QWave Premium type of device approx we need 7GB or above
hard disk space for a year of data.
C Drive (C :\) is Mandatory for making backup of Sever or/and client logs.
System Requirements
Recommendation:
For 2 to 10 devices single machine deployment 1 (Client, Server with Comms Mgr) High end
desktops/Laptops is recommended
For 20 or 40 devices single machine deployment 2 (Client, Server with Comms Mgr) is
recommended
For 50 to 100 devices distributed deployment is recommend with dedicated server (Server with
Single Comms Mgr & Database) & Client in Separate Desktop/Laptop - Distributed deployment
with Server 1.
For 100 to 150 devices distributed deployment is recommend with dedicated Server with
Database and 1 or more dedicated Comms Mgr servers - Distributed deployment with Server 1
& Server 2.
OR For 100 to 150 devices distributed deployment is recommend with dedicated Database server
and 1 or more dedicated Comms Manager servers Distributed deployment with Server 1,
Server 2 & Server 3.
System Requirements
1.3. How to get required software for iQ+

Dot Net Framework 2.0
http://www.microsoft.com/downloads/details.aspx?displaylang=de&FamilyID=0856eacb-
4362-4b0d-8edd-aab15c5e04f5
Microsoft Windows Installer 3.1 Redistributable (V2)

http://www.microsoft.com/downloads/details.aspx?FamilyID=889482FC-5F56-4A38-B838-
DE776FD4138C&displaylang=en
Microsoft SQL Server 2005 Express edition

http://www.microsoft.com/downloads/details.aspx?FamilyID=220549b5-0b07-4448-8848-
dcc397514b41&DisplayLang=en
OR
Microsoft SQL Server 2008 Express edition

http://www.microsoft.com/express/sql/download/
Microsoft SQL Server 2005 Management Studio Express

http://www.microsoft.com/downloadS/details.aspx?familyid=C243A5AE-4BD1-4E3D-94B8-
5A0F62BF7796&displaylang=en
OR
Microsoft SQL Server 2008 Management Studio Express

http://www.microsoft.com/downloads/details.aspx?FamilyID=08e52ac2-1d62-45f6-9a4a-
4b76a8564a2b&displaylang=en
For SQL Server Hardware and Software requirement refer following Links:
Hardware and Software Requirements for Installing SQL Server 2005

http://www.microsoft.com/sqlserver/2005/en/us/system-requirements.aspx
Hardware and Software Requirements for Installing SQL Server 2008

http://msdn.microsoft.com/en-us/library/ms143506.aspx#SE32
System Requirements
2. Installation
Note: Extract the setup to C:\temp or D:\temp folder and then execute the iQ+ Installer.exe.
Extracting directly in to C:\ or D:\ derive may not install successfully.
2.1. Installation
1) Run iQ+ Installer.exe. Language option screen will appear select preferred language.
Click OK.
Note: Always run the iQ+ Installer.exe instead of Setup.exe; during upgrade by
running iQ+ Installer.exe it will display the language which was installed earlier.
2) Preparing to install screen appears. This might take few seconds.
System Requirements
3) Installation Welcome screen appears on the screen.
System Requirements
4) Select accept License Agreement to continue and Click Next.
5) Click Browse, Choose destination location to install setup and Click Next.
Recommended default C:\Program Files\Qualitrol\iQ-Plus\
System Requirements
6) Complete for Single Machine Deployment (Default)
System Requirements
Installs iQ-Plus Client, Server, and Communication Manager and may be

Database in single machine.
7) Custom for Distributed Deployment / Advanced User

a. To install Client/Server & Communication Manager separately or both or Communication
manager only.
System Requirements
b. Select the feature to install and Click Next
System Requirements
Note: User has option to select various combinations when he selects the setup type
as Custom
1. Client and Server
This combination will install client with server in the target machine
2. Server Only
This combination will install server and may be Database in the single machine for more
information see section 2.2
3. Client Only
This combination will install client in the single machine

For more information see section 2.2
4. Communication Manager Only
This combination will install Only Communication Manager in the target machine for more
information see section 2.2
5. Client and Communication Manager
This combination will install client with Communication Manager in the target machine for
more information see section 2.2
System Requirements
8) Dependency Information which contains both System & Application information

depending on setup type and features selected. It gives information about the components
already installed and to be installed.
9) Configuration Assistant Screen will appear which allows configuring the iQ+ Service.
System Requirements
Configure iQ+ Server
Automatic: Selection of Automatic will make iQ+ service to start when ever system is
rebooted.
Recommended for server only installation (distributed deployment).
Manual: Selection of Manual, here user need to click start from iQ+ server controller
(from system tray or desktop)
Recommended for laptop or single deployments
Data folder path: To store the discrete data sets like RMS, DFR, FL etc records to file
system in iQ+ Server.
Recommended to choose iQ+ server machine local path and share if required to access
without iQ+.
Note: This need to be taken care by IT infrastructure and sharing is outside the iQ+
installer.
10) Select <Server Name>\<Instance Name> in Database server name for local database
installation
System Requirements
11) Click Browse to select Database server in Local network or type the SQL Server name
and instance; if instance name is same as server name then server name is enough.
12) If Database Authentication is windows Database Authentication uses default Windows

Logon User id and password and if the Database Authentication is SQL Server
Authentication Enter user name and password for Server Authentication and Click Next.
13) First installation will install new iQ-Plus Database in selected DB server, step 14 will be
skipped.
14) Subsequent installation of DB on existing database will get following options

1. Create New Database will delete existing DB and Creates fresh Database
2. Upgrade the existing iQ-Plus database (not provided)
3. Keep Existing database configuration will skip the Database creation option and will
retains the old Database
Note: With Option 1 user case choose to take the backup of existing Database.
Recommended to take database backup in case user wants to revert it back, to old version
of iQ+ and use already existing data.
Note:
1. Prerequisite for this option SQL Server 2005 Express edition or above.
Test Connection allows user to test the Database & windows / SQL authentication is
correct or not before selecting Next button.
2. Prerequisite for this option - For SQL Server 2005/2008 use valid SQL Server
authentication, if user still selects windows authentication, he should be configured sufficient
privileges with the help of IT department or Database Administrator (DBA).
3. If SQL Server is not installed in the system, user still has an option to install the Database
into another system which is in network. To achieve this click on
the Browse button the wizard will appear with list of SQL Servers available in the network or
type the database server details in provided box.
System Requirements
Next select the appropriate server to install the Carrick Database Click OK. Then enter the
user credentials such as User ID and Password. Click Next
Create new iQ-Plus Database: It will install the new Database and deletes the
existing DB. Backup of existing database option is available.
System Requirements
Note: The Create/Skip Database configuration wizard will only come when there is
already a Carrick database exists else it will create a new database.
Backup existing Databse option will enable when there is already a Carrick database
exists.
15) Ready to install settings, with destination directory to install, selected features and
additional task.
Attention:
With the installation of setup it is required to install always new data base.
Skip option is recommended only in case same version of setup is being installed after
un installation and user want to retain the old DB.
Any previous version of DB will not work with the Latest setup.
After successful installation of iQ+ if user deletes the database manually iQ+
Application will run but not connects to Database; in order to run iQ+ successfully,
reinstall the application with database or contact support for more help.
16) Click Next to Install setup.
System Requirements
17) Progress window will appear to display the status of setup.
18) This screen will display the progress of database installation. If user selected existing
database backup option, screen will display the Database backup location also.
System Requirements
Click next to continue.
19) Next screen of the Database configuration wizard will provide an option to change the
password; for Admin user default Password will be Admin.
System Requirements
20) By selection Start the iQ + Server assistance application will launch the server
application which can be used to Start/Stop server and By selecting start the iQ+ Client
application will launch the iQ+ Client application.
The iQ-Plus Server and iQ-Plus Client Login page appears on the screen. Select the option
to Launch and Click Finish.
System Requirements
System Requirements
2.2. Custom Installation
2.2.1.1. Installing Server and Client in Single Machine

I. Repeat the steps of 2.2 Installation from 2.2.1 to 2.2.5.
II. In 6th step select setup type as Custom, select iQ+ Server along with iQ+ Client.
III. Next repeat the steps from 7 and 8.
IV. During Step 8 selects the Database to Create new or to skip.
V. Then repeat the steps from 10 to 16 to complete the installation.
2.2.1.2. Installing Only Server

II. In 6th step select setup type as Custom, select only iQ+ Server.
IV. During Step 8 selects the Database to Create new or to skip.
V. Then repeat the steps from 10 to 16 to complete the installation.
2.2.1.3. Installing Only Client

II. In 5th step select setup type as Custom, select only iQ+ Client.
V. Then repeat the steps from 10, 11, 15 and 16 complete the installation.
Note: Database Configuration Assistant wizard will not come when only client is
installed.
2.2.1.4. Installing Only Communication Manager

II. In 5th step select setup type as Custom, select only iQ+ Communication Manager.
V. Then repeat the steps from 10, 11, 15 and 16 to complete the installation.
System Requirements
Note: Database Configuration Assistant wizard is not applicable if Only

Communication Manager is installed.
2.2.1.5. Installing Client with Communication Manager

II. In 5th step select setup type as Custom, select iQ+ Client and Communication
manager only.
V. Then repeat the steps from 10, 11, 15 and 16 to complete the installation.
Note: Database Configuration Assistant wizard will be displayed when Only

Communication Manager is selected or Client and Communication Manager are
selected or only client selected.
System Requirements
2.3. Upgrade
Upgrade option will come into picture when already lower version of iQ+ application is
installed and latest version of iQ+ setup is being executed.
1. Click on the iQ+ Installer.exe; an upgrade message will be displayed click OK
Note: With the help of iQ+ Installer.exe enables the installer to display the in which
language the previous version of installer is installed for example: If the earlier
version is installed in German during upgrade the installer will appear in German.
2. Next Upgrade wizard will appear indicating older version is being installed.
System Requirements
3. Click Next to continue
4. If server is already installed then Database Configuration Assistant will appear which
allows configuring the iQ+ Service. Click Next
Note: In case only client or Communication Manager is getting modified then step 4
to 8 will be skipped.
5. Connection setting for SQL Server

a. Select (local)\SQLEXPRESS in Database server name for local database installation
b. Click Browse to select Database server in Local network or type the SQL Server name.
c. Enter user name and password for Server Authentication and Click Next.
d. First installation will install new iQ-Plus Database in selected DB server.
e. Subsequent installation of DB on existing database will get following options

1. Create New Database will delete existing DB and Creates fresh Database
2. Upgrade the existing iQ-Plus database
3. Skip database configuration will skip the Database creation option and will retains the
old Database
Note: with Option 1 user case choose to take the backup of existing Database.
System Requirements
6. Next wizard will install the new Database and deletes the existing DB. Backup of existing
database option is available.
System Requirements
Note: The Upgrade/Create Database configuration wizard will only come when
there is already a Carrick database exists else it will create a new database.
7. Click Next to continue
System Requirements
8. In Next screen the Database configuration wizard will provide an option to change the
application password; the default User ID and Password will be Admin, Admin.
9. The iQ-Plus Server and iQ-Plus Client Login page appears on the screen.
10. Select the option to Launch and Click Finish.
System Requirements
Upgrade existing iQ-Plus database: It will upgrade the existing Database to Current
installation version of iQ-Plus database.
Skip database configuration: To keep the Existing Database without any Modification,
select Skip Database configuration.
2.4. Upgrade Scenarios

1. Upgrade Server Only
In this case already Server alone is installed with the earlier version of the setup.
Run the iQ+ Installer.exe file and it will ask for upgrade.
a. Repeat the steps of Upgrade from 1 to 10.
2. Upgrade Client Only
In this scenario already client is installed and iQ+ Installer.exe is ran in order to upgrade. In
this case Steps follow the Upgrade steps 1, 2, 3, 4 and 10 are applicable.
3. Upgrade Communication Manager Only
In this scenario already Communication Manager Only is installed and iQ+ Installer.exe is
run in order to upgrade. In this case Steps follow the Upgrade steps 1, 2, 3, 4 and 10 are
applicable.
4. Upgrade Communication Manager Only Along with iQ+ Client
In this scenario already Communication Manager Only and iQ+ Client is installed and iQ+
Installer.exe is ran in order to upgrade. In this case Steps follow the Upgrade steps 1, 2, 3,
4 and 10 are applicable.
Note: Always run the iQ+ Installer.exe instead of iQ+ Setup.exe, if user tries to run
the iQ+ Setup.exe, installer will display all the wizards in English. Though user has
already installed previous version in French or German or English during upgrade by
running iQ+ Installer.exe installer will display in the same language it is already
installed that is in German or French or English during upgrade.
System Requirements
2.5. Installing in Fresh System

In this type of Installation the system will not have any prerequisites (like .NET
Framework 2.0, SQL SERVER 2005 EXPRESS etc) installed in order to run the iQ+
application, the installation of these prerequisites are mandatory.
1. Follow the steps from 1 to 6 of Installation section

2. Next wizard will show the Dependency Information in this scenario nothing is installed.
3. Click Next.
4. Installer will display the message SQL SERVER does not installed. Click Yes to install.
System Requirements
5. .NET Framework 2.0 will be installed prior to SQL SERVER 2005
6. Click Next
System Requirements
7. Click I accept License Agreement after that select Install .NET FRAMEWORK will taken
few minutes to install
System Requirements
8. Click Finish to complete the .NET FRAMEWORK 2.0 Installation
System Requirements
9. Next Installer will automatically call the Windows Installer
10. Click on I Agree and Click Next
System Requirements
11. Windows Installer will install within few minutes
12. Click Finish to Installation
System Requirements
13. After successful Installation of Windows Installer 3.1 iQ+ Installer will call SQL SERVER
2005 Express Installation.
14. Select I Accept and Click Next
System Requirements
15. Click Next
System Requirements
16. Next wizard will check the minimum requirements after that Click Next
17. Next Setup will prepare to continue Installation
System Requirements
18. After Successful Installation of SQL Server 2005. Microsoft Management Studio
Express setup will run.
19. Click Next to install the Microsoft Management Studio Express
20. SQL Server management studio installation will follow after server is installed.
a. Follow the steps as per the SSMS installer screen.
21. Next repeat the steps of Installation from 8 to 15.
System Requirements
3. Starting application
3.1. Configuring default ports for iQ+.
The default port for iQ+ client and server will be 9824 and 9820 respectively.
Note: The ports for server and client must be added in Firewall exception as well as
in Antivirus exception.
1. Configure iQ+ server port:
In order to configure the iQ+ server port, locate the path of iQ-PlusServer.exe.config file
under iQ+ Installed Path\Qualitrol\iQ-Plus\iQ-PlusServer\ iQ-PlusServer.exe.config.
Example path: C:\Program Files\Qualitrol\iQ-Plus\iQ-PlusServer\ iQ-

PlusServer.exe.config.
Open the file and locate the tag as mentioned below.
<add key="ServerPort" value="9820"/>
Once the tag located change the server port with appropriate port number.
2. Configure iQ+ Client port:
In order to configure the iQ+ server port locate the path of iQ-Plus.exe.config file under iQ+
installed Path \Qualitrol\iQ-Plus\iQ-PlusClient\ iQ-Plus.exe.config.
Example path: C:\Program Files\Qualitrol\iQ-Plus\iQ-PlusClient\ iQ-Plus.exe.config.

<add key="ClientPort" value="9824"/>
Once the tag located change the client port with appropriate port number.
Note: Server port of iQ+ server must be same as server port of Client configuration.
3. Configure iQ+ communication Manager only port:
In order to configure the iQ+ server port locate the path of iQ-Plus Communication
Manager.exe.config file under iQ+ Installed Path\Qualitrol\iQ-Plus\iQ-PlusServer\ iQ-
Plus Communication Manager.exe.config.
Example Path: C:\Program Files\Qualitrol\iQ-Plus\iQ-PlusServer\ iQ-Plus

Communication Manager.exe.config.
System Requirements
<add key="ClientPort" value="9840"/> <add

key="ServerPort" value="9820"/>
Once the tag located change the port with appropriate port number.
Note: Server port of communication manager and Server port of iQ+ server and
Server port of iQ+ Client must match.
3.2. Steps to configure ports for iQ+ in widows firewall.

The following steps will show how to configure the ports in Windows Firewall for iQ+.
This configuration will be applicable only when the firewall mode is set to ON.
I. Configuring iQ+ Server and iQ+ Client

1. Click on the Start button of Windows and select Control Panel option as shown.
System Requirements
2. Select the Windows Firewall option, which will have the icon as shown below.
3. Double Click on the Windows firewall icon, a dialog will appear as shown below.
4. Select the Exceptions tab to configure the ports
System Requirements
5. In order to configure the ports for iQ+ click on Add Program button, a window dialog will
appear which will list the available programs, to configure iQ+ Client select the iQ+ Client
from the available list as shown and Click Ok.
System Requirements
6. Similarly in order to configure the ports for iQ+ Server, click on Add Program button, a
window dialog will appear which will list the available programs, to configure iQ+ Server
select the iQ+ Server from the available list as shown and Click Ok.
7. Once the iQ+ Server and iQ+ Client is added, it will appear in the exception list as shown
and Click Ok to configure ports.
System Requirements
8. In order to configure the ports for iQ+ click on Add Port button, a window dialog will
appear, to configure iQ+ Client port enter the Name as well as port number as shown, Click
Ok.
9. Similarly to configure iQ+ Server port, enter the Name and Port number as shown below.
System Requirements
10. Once the program and ports are configured, it will be added in the exception list of
firewall as shown below.
System Requirements
II. Configuring Only iQ+ Server
The following steps will show how to configure the ports in Windows Firewall for iQ+
Server, assuming only iQ+ server is installed.
Repeat the steps of I from 1 to 4.
Next Repeat steps 6 and 9 of I to add program as well ports of iQ+ server.
Once the program and ports are configured, it will be added in the exception list of
III. Configuring Only iQ+ Client
Server assuming only iQ+ Client is installed.
Next Repeat steps 7 and 8 of I to add program as well ports of iQ+ Client.
System Requirements
IV. Configuring Only Communication Manager
Server, assuming Only Communication Manager is installed.
Click on Add Program button to add the iQ+ CommsController.exe as shown.
System Requirements
In order to configure the port for Communication Manager only click on Add Port button,
a window dialog will appear, to configure Communication Manager port enter the Name as
well as port number as shown, Click Ok
System Requirements
3.3. Starting Server

1) Installation will create client /server shortcut icons and program menu. Click to Launch
application
3.4. Starting Client

2) Click Start to run the iQ-Plus server. Click Stop to stop the iQ-Plus server.
System Requirements
3) Enter user name and password in the iQ-Plus Login page. Select the Server and Server
port.
4) Click Login to Log in to the application.
Note: In case iQ-Plus Server is in local machine and not started, then on click of client
login it will start the server automatically.
System Requirements
4. Modify Installation
This process will update the existing installation.
1) Run Setup.exe.
2) Installation Wizard appears on the screen.
3) Select Modify and Click Next.
4) Modify option will not remove your local Database.
5) Select the features needs to be Modify

i. In Case complete installation will update the exiting application with new setup or
reinstalls.
ii. In Case custom installation will Install or Uninstall in case feature installed or not
installed as part of earlier installation.
In Setup features option is provided to select the combination to install. IQ+ Server and iQ+
Client can be selected as one feature.
System Requirements
Only Server can be selected as feature
System Requirements
Only client can be selected as a feature.
Client with Communication Manager Only can be selected as a feature.
System Requirements
6) Click Next to Modify selected feature.
7) Progress window will appear to display the status of setup.
System Requirements
8) Click Finish to complete the process.
System Requirements
5. Uninstall iQ-Plus
This process is to remove all installed iQ+ features.
Select Start-> Programs-> Qualitrol and Click Uninstall iQ-Plus.

OR
1) Run iQ+ Installer.exe.
OR
Select Add and remove option for control panel and selected iQ-Plus application
and Click Remove
2) Installation Wizard appears on the screen.
System Requirements
3) Click on Next button will ask for confirmation to remove the application.
4) On Clicking on Yes the database configuration wizard will appear on the screen if
server and client or only server is installed which will provide an option to back up the
downloaded data
System Requirements
Note: Un-installation will not remove existing database if the Remove Database
option is not selected.
5) Click Next to Uninstall.
6) Click Finish to Complete Uninstallation process.
System Requirements
5.1 Uninstall Scenarios

1. Client and Server
i. In order to uninstall the Client and Server Repeat the step 1 of 5 Uninstall IQ-Plus.
ii. iQ+ Maintenance wizard will appear.
iii. Next Database Configuration Assistant wizard will appear which will have the options to
backup the existing database, Remove Database.
System Requirements
iv. Click Finish to Complete Uninstallation process.
System Requirements
2. Only Server
If server alone installed the system and in order to uninstall the server please repeat all the
steps of Client and Server Uninstallation.
3. Only Client
If Client alone installed the system and in order to Uninstall it please repeat all the steps of
Client and Server Uninstallation expect step III.
Note: Database Configuration Assistant will not appear when only Client is installed.
4. Only Communication Manager
If Communication Manager alone installed the system and in order to Uninstall it please
repeat all the steps of Client and Server Uninstallation expect step III.
Note: Database Configuration Assistant will not appear when only Communication
Manager is installed.
5. Client along with Communication Manager
If Client and Communication Manager are installed in the system and in order to uninstall it
please repeat all the steps of Client and Server Uninstallation expect step III.
Note: Database Configuration Assistant will not appear when only Client is installed.
System Requirements
6. Folders Installed by Setup

The iQ-Plus directory structure installed by the setup program is different for both iQ-Plus
Server and Client options. The person doing the installation specifies the folder in which iQ-
Plus need to be installed.
The root path of the installer will be
<Company Name> \ <Product name>\<Components>
E.g.: Qualitrol\iQ-Plus\iQ-PlusServer
The following are the iQ-Plus folders created under the specified folder.
\Qualitrol\iQ-Plus\iQ-PlusClient This folder consists of the all the files related to iQ-Plus
Client.
\Qualitrol\iQ-Plus\iQ-PlusServer This folder consists of all the files related to iQ-Plus

Server.
\Qualitrol\iQ-Plus\CommunicationManager This folder consists of all files related to

Communication Manager.
System Requirements
7. Procedure to install SQL SP4.

Procedure to take the database backup.
Note: Stop iQ+ server before starting the process.
Start Menu SQL Server Management Studio Express.
Connect to SQL Server as per the authentication mode (Windows Authentication or SQL
Server Authentication)
Windows Authentication
SQL Server Authentication
System Requirements
Select Backup from the context menu to take Carrick Database backup as shown in the
screen shot.
Click on Add button.
System Requirements
Select a valid path to save the backup file (For example: c:\program files\microsoft sql
server\mssql.1\mssql\backup\carrick.bak) and Click ok.
In Option pane select Overwrite all existing backup sets as shown below and click on OK.
Click on OK button to finish the process of taking the backup.
System Requirements
Procedure to uninstall the SQL Server 2005 SP2

Start Menu Control Panel
From Control Panel open Add/Remove Programs.
Select Microsoft SQL Server 2005 and click on Remove to uninstall.
System Requirements
Uninstallation process starts, select all the controls as shown below and click next.
Now click Finish.
System Requirements
Procedure to install SQL SP4.

Double click SQLEXPR.EXE from dependency folder to install SQL Server SP4.
Click on Install button to continue the installation.
Click Next button to continue the installation.
System Requirements
System Requirements
Enter the details and click next.
In the next screen please right click on Client Components and select Entire feature will
be installed on local hard drive and click on Next button.
Select mode of authentication. If windows authentication no password required if mixed

mode provide username and password and click next.
System Requirements
Select checkbox as shown in the screenshot to make the user as administrator and click on
Next.
Features installed will be shown in the text area. Click on Next to proceed further.
System Requirements
Click on Finish pane to finish the installation.
System Requirements
Procedure to restore the database.

Start Menu SQL Server Management Studio Express.
Connect to SQL Server as per the authentication mode (Windows Authentication or SQL
Server Authentication)
Windows Authentication
SQL Server Authentication
System Requirements
Select Restore Database as shown in the screen shot.
Provide database name as Carrick as shown in the below mentioned box.
Provide the path of backup file taken during backup process.
System Requirements
Please select the checkbox in the General pane as shown in the below screenshot
In the Options pane select Overwrite Existing database as shown in the below screenshot
and click on OK and wait till restoring process gets completed.
Click on OK.
Note: Once the whole process is complete, start iQ+ Cilent and iQ+ Server.
System Requirements
8. Trouble Shooting Microsoft Jet 4.0

After Installation of iQ+, a message may pop up saying Microsoft.Jet.OLEDB.4.0 Provider
is not registered on the local machine during logging into iQ+.
To solve this, determine the Jet OLEDB 4.0 release level that is currently installed on your
computer, follow these steps.
Note: Because there are several versions of Microsoft Windows, the following steps
may differ.
1. Click Start, and then click Search.
2. In the search Results pane, click All files and folders under Search Companion.
3. In All or part of the file name box, type Msjet40.dll, and then click Search.
4. In the list of files, right-click the Msjet40.dll file that is located in the Windows\System32
folder or in the Windows\System folder, and then click Properties.
5. Click Version tab, and then use the following table to determine the current Jet 4.0
service pack level:
System Requirements
6. The following download links are available for Jet 4.0 with respective of operating
system.
i. If the required dll is not present, Please Click below link to install Microsoft Jet 4.0 for
XP. http://www.microsoft.com/downloads/en/details.aspx?familyid=2deddec4-350e-4cd0-
a12a-d7f70a153156&displaylang=en
ii. For Windows Server 2003 and Windows Server 2008

http://download.microsoft.com/download/a/a/c/aacdba68-214d-484c-b8ac-
164fe7261668/windowsserver2003-kb829558-x86-enu.exe
iii. For Windows Vista Microsoft jet engine is installed with Office Suite.
7. Once Microsoft Jet 4.0 is installed Re-login into iQ+.
System Requirements
9. Glossary
HDD Hard Disk Drive
USB Universal Serial Bus
SSMS SQL Server Management Studio
Comms Mgr Communication Manager
DB - Database
Version History
Ver./Rel. Release Modified by Reviewed Authorized Remarks
No. Date & Date by & date by & date
2.2 23 June Chetan Ravi BR & Ujwal Desai Updated
2010 Dabade Kumar configuring
Ratnanabh default ports
for the iQ+
application
refer section
3.1.
2.3 09 July Chetan Ravi BR & Ujwal Desai Updated for
2010 Dabade Kumar configuring
Ratnanabh ports in
windows
Firewall for iQ+
Refer section
3.2.
2.4 11 Chetan SG Prasad Ujwal Desai Modified the
November Dabade screens shots
2010 from old to new
2.5 29 Chetan Ramachandra Ujwal Desai Added new
November Dabade Murthy images in
2010 beginning of
page as well as
in Upgrade.
Added
Troubleshooting
of Microsoft Jet
4.0 OLEDB.
About QUALITROL

QUALITROL Field Services

QUALITROL provides on-site commissioning/ start-up and comprehensive maintenance contracts to all customers
worldwide. To further improve reliability, an extended warranty is available on selected products commissioned by

QUALITROL .

QUALITROL Educational Services

QUALITROL professional training (designed to achieve hands-on performance based objectives) prepares operations,

maintenance, and engineering personnel to install, test, configure, operate and maintain QUALITROL products.

QUALITROL Accelerated Delivery

QUALITROL provides accelerated delivery on many products and services including replacements, spare parts and
repairs.

About QUALITROL

QUALITROL manufactures substation and transformer monitoring and protection devices used by electric utilities and
manufacturing companies. It is the global leader in sales and installations of transformer asset protection equipment, fault

recorders and fault locators. Established in 1945, QUALITROL produces thousands of different types of products on
demand, each customized to customers' unique requirements.

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Installation Manual

iQ+ Installation Manual

Single Machine Minimum Recommended

mgr and DB Comms mgr and DB

Server 3 Minimum - iQ+ Database Recommended - iQ+ Database

1.3. How to get required software for iQ+

Microsoft Windows Installer 3.1 Redistributable (V2)

Microsoft SQL Server 2005 Express edition

Microsoft SQL Server 2008 Express edition

Microsoft SQL Server 2005 Management Studio Express

Microsoft SQL Server 2008 Management Studio Express

Hardware and Software Requirements for Installing SQL Server 2005

Hardware and Software Requirements for Installing SQL Server 2008

2) Preparing to install screen appears. This might take few seconds.

3) Installation Welcome screen appears on the screen.

4) Select accept License Agreement to continue and Click Next.

6) Complete for Single Machine Deployment (Default)

Installs iQ-Plus Client, Server, and Communication Manager and may be

7) Custom for Distributed Deployment / Advanced User

b. Select the feature to install and Click Next

1. Client and Server

This combination will install client in the single machine

4. Communication Manager Only

5. Client and Communication Manager

8) Dependency Information which contains both System & Application information

Configure iQ+ Server

12) If Database Authentication is windows Database Authentication uses default Windows

14) Subsequent installation of DB on existing database will get following options

16) Click Next to Install setup.

17) Progress window will appear to display the status of setup.

Click next to continue.

2.2. Custom Installation

2.2.1.1. Installing Server and Client in Single Machine

2.2.1.2. Installing Only Server

2.2.1.3. Installing Only Client

2.2.1.4. Installing Only Communication Manager

Note: Database Configuration Assistant wizard is not applicable if Only

2.2.1.5. Installing Client with Communication Manager

Note: Database Configuration Assistant wizard will be displayed when Only

1. Click on the iQ+ Installer.exe; an upgrade message will be displayed click OK

3. Click Next to continue

5. Connection setting for SQL Server

d. First installation will install new iQ-Plus Database in selected DB server.

e. Subsequent installation of DB on existing database will get following options

7. Click Next to continue

2.4. Upgrade Scenarios

2. Upgrade Client Only

3. Upgrade Communication Manager Only

4. Upgrade Communication Manager Only Along with iQ+ Client

2.5. Installing in Fresh System

1. Follow the steps from 1 to 6 of Installation section

5. .NET Framework 2.0 will be installed prior to SQL SERVER 2005

8. Click Finish to complete the .NET FRAMEWORK 2.0 Installation

9. Next Installer will automatically call the Windows Installer

10. Click on I Agree and Click Next

11. Windows Installer will install within few minutes

12. Click Finish to Installation

14. Select I Accept and Click Next

15. Click Next

17. Next Setup will prepare to continue Installation

19. Click Next to install the Microsoft Management Studio Express

21. Next repeat the steps of Installation from 8 to 15.

1. Configure iQ+ server port: