MATERI

BAHASA INGGRIS SEMESTER I

NAMA : DIKI VIMALA BODHI

KELAS : XII ATR

SMK NEGERI 1 PEKALONGAN

LAMPUNG TIMUR
TAHUN PELAJARAN 2017/2018
 JOB CONVERSATION

In this unit, we will learn about job conversation. There are many conversations
dealing with job. Reservation making, complaint handling, and interviewing are some of
them. Besides, there are some grammatical reviews which is used in this theme.
We have to practice it frequently in order to master all of these conversation. It will be
useful for you to find a job in the future.
Now, let we start our lesson!

Making a Reservation
Making a Reservation maksudnya adalah memesan kamar Hotel atau penginapan lainnya.
Pemesanan Kamar dapat dilakukan langsung atau melalui telepon. Melayani pemesanan
kamar merupakan hal yang perlu dilakukan. Orang-orang yang bekerja di garis depan atau
orang yang pertama sekali melayani tamu, adalah orang-orang yang menentukan dan
merupakan cerminan dari semua orang yang bekerja di Hotel tersebut. Oleh karena itu,
gunakan bahasa dan ungkapan yang baik sebagai bentuk Pelayanan Prima (Service Excellent)
bagi tamu Hotel Anda.
Berikut ini adalah contoh-contoh ungkapan ataupun percakapan conversation bahasa
inggris yang sering digunakan baik bagi resepsionis atau tamu Hotel.

Vocabularies dealing with reservation

Receptionist (n)
Guest (n)
Room (n)
Single room (n)
Double room (n)
Executive room (n)
President suite (n)
Family room (n)
Reserve (v)
Book (v)

Ungkapan Yang Sering Digunakan Oleh Resepsionis

Enterprise Hotel, Lisa speaking. How can I help you? Hotel Enterprise. Dengan Lisa
di sini. Ada yang bisa saya bantu?
What date are you looking for? Mau pesan kamar tanggal berapa?
How long will you be staying? Mau menginap berapa lama?
How many adults will be in the room? Orang dewasanya berapa orang?
Im afraid we are booked that weekend. Kalau minggu ini, semua kamar sudah
dipesan.
There are only a few vacancies left. Masih ada beberapa kamar yang kosong.
We advise that you book in advance during peak season. Kami menyarankan Anda
memesan kamar lebih cepat pada masa-masa puncak liburan.
Will two double beds be enough? Apakah double bed cukup?
Do you want a smoking or non-smoking room? Mau kamar yang bebas rokok atau
tidak?
 The dining room is open from 4 pm until 10 pm. Restoran buka dari jam 4 sore
sampai jam 10 malam.
We have an indoor swimming pool and sauna. Hotel kami memiliki kolam renang di
dalam hotel dan sauna.
We serve a continental breakfast. Kami melayani sarapan masakan Asia.
Cable television is included, but the movie channel is extra. TV Kabel sudah termasuk
dalam biaya, namun channel Film ada biaya tambahan.
The rate I can give you is 99.54 with tax. Saya bisa memberikan harganya 99,54,
sudah termasuk pajak.
We require a credit card number for a deposit. Kami butuh nomor kartu kredit untuk
deposit (sejumlah uang yang digunakan untuk panjar hotel. Jumlah Deposit bisa saja
lebih dari biaya hotel, dan akan dikembalikan pada saat check out)

Ungkapan Yang Sering Digunakan oleh Tamu Hotel

Id like to make a reservation for next week. Saya mau pesan kamar untuk minggu
depan.
Is it necessary to book ahead? Perlu pesan kamar dulu?
Do you charge extra for two beds? Ada biaya tambahan untuk 2 kamar tidur?
Do you offer free breakfast? Sarapannya gratis?
Is there a restaurant in the hotel? Ada restoran di hotel Anda?
Do the rooms have refrigerators? Ada kulkas dalam kamar?
Is there an outdoor pool? Ada kolam renang yang diluar ruangan?
Do you have any cheaper rooms? Ada kamar yang lebih murah?
When is it considered off- season? Kapan yang dianggap bukan musim yang padat?

Expression dealing with Handling complaints

Excuse me. I have a problem with my phone I bought in your shop yesterday.
I apologize for your inconvenient.
I am very sorry, Sir
We will check it first.
We will repair it soon.
I received my order from your boutique. But there is no belt here. You know, the gown
will be imperfect without the belt.
I have registered my cell phone number, but why do you cut the net
You are right, we will change it.
We will continue your problem to our manager.
Well, thank you for your attention
You are welcome
 Contoh percakapan tentang handling complaint

Complaint Dialogue In Aston International Hotel

Percakapan mengenai Keluhan Tamu pada Hotel Aston Internasional

F : Good Morning Sir. May I help you?

S : Actually, I just got the news that my flight will arrive at 4.30 PM but it supposed to
come at 10.00 AM. I am 60 years as you see, so it will be so difficult for me to wait in
the airport for such a long time. I want to occupy your room till the afternoon.
F : Sir, you are lucky as we dont have any booking of that room till afternoon. But sir, as
you know, 12.00 PM is our last check out time and if you like to stay more then you
have to pay for that.
S : What ??? (with the loud voice). What the hell are you talking? Why I have to pay?
F : Sir, it is the rule. Sir, you will be happy to hear that you will not have to pay full room
rent. If you stay till afternoon then you will be charged only 50% of the room rent.
S : Hey men. Dont you know I have settle my account already?
F : Yes Sir But
Ya Pak..Tapi
S : What but? Listen..hey listen to me. I will not pay a single cent for 4 hours. Are you
deaf? I will not pay anymore. Is it clear to you?
F : Sir, I really understand your problem. But I am afraid I have nothing to do. 12.00 PM
is our last check out time and if you want to stay more you have to pay, that is the rule
we have for all our guest.
S : I have been staying in this hotel for 3 days. Your service is so poor. I will complaint
against you.
F : We are very sorry Sir. OK I can do one favor for you.
S : What ???
F : Sir, after 12 you can leave your baggage to us and enjoy in our lobby. And you will
not be charged anymore.
S : Damn it man! You people are mad. Listen to me clearly. I know how hard to earn
money. I will not pay anymore for 3 to 4 hours.
F : Sir, you can really enjoy in our lobby for the rest of the time.
S : No.never. I like to sleep in my room till 3 PM and I will never pay anymore.
F : Then Sir please be seated in our lobby. I am calling our manager. He is the right
person to solve your problem. Please be sited there. Our manager will come within 5
minutes.
S : Ok, I am waiting. Let him come and talk to me.
F : Thank you Sir for your patience !

Analisis Cara Menangani Keluhan

Analysis of Handling Complaint
a. Selalu berpikir positif dan membantu tamu anda. Hal ini ditunjukkan pada kalimat :
. Itu sudah peraturan Pak. Anda akan senang jika mendengar bahwa Bapak tidak harus
membayar sewa kamar penuh. Jika Anda tinggal sampai sore hari maka anda akan
dikenakan biaya hanya 50% dari sewa kamar.
 Be positive and helpful to your guest. It is shown in this sentence:
. Sir, it is the rule. Sir, you will be happy to hear that you will not have to pay full room
rent. If you stay till afternoon then you will be charged only 50% of the room rent.

b. Pelanggan bisa marah ketika mereka mengeluh, jadi cobalah menjadi simpatik
(pengertian), mendengarkan mereka dengan sabar, tidak pernah menaikkan suara Anda atau
berdebat. Jangan pernah mengakui bahwa produk perusahaan Anda cacat/rusak, malah
sebaliknya, yakinkan bahwa keluhan tersebut adalah kasus yang tidak sering terjadi di
perusahaan. Pada saat yang sama, yakinkan bahwa Anda memahaminya dan memberikan
simpati , namun jangan membuat janji yang ada kemungkinan untuk tidak bisa ditepati. Hal
ini ditunjukkan pada kalimat :
. Pak, saya benar-benar mengerti masalah Bapak. Tetapi saya takut tidak dapat
melakukan apa pun. Tamu harus meninggalkan hotel paling lambat jam 12.00 siang dan jika
Anda ingin tinggal lebih lama, anda harus membayar, ini adalah aturan yangkami terapkan
untuk semua tamu kami.

Customers can get mad when they complaining, so try to be sympathy, listen to their
complaint patiently, do not ever raise your voice or debating with your customer. Dont ever
claim that your company product is failed, otherwise, convice them that this case is unusual
in your company. In the same time, make them believe that you understand and sympaty with
their problem, but dont ever make a promise that cant be fulfiled. It is shown in this
sentence:
. Sir, I really understand your problem. But I am afraid I have nothing to do. 12.00 PM is
our last check out time and if you want to stay more you have to pay, that is the rule we have
for all our guest.

c. Selalu mengucapkan terima kasih kepada pelanggan (meskipun mereka benar atau salah),
atas pengaduan yang mereka sampaikan untuk mendapatkan perhatian perusahaan
(membuat Anda menjadi tahu permasalahannya). Dan katakan kepada mereka bahwa
perusahaan Anda akan selalu siap untuk membantu mereka. Hal ini ditunjukkan pada
kalimat :
. Terima kasih untuk pengertian Bapak

Always say thank to the costumer (wheter they right or wrong) for their complaints, that
make you know and aware with the problem. And say to them that company will always
ready to serve and help them. It is shown in this sentence:
. Thank you Sir for your patience !

Expressions dealing with confirmation and cancellation:

Id like to confirm my flight to Singapore.
I regret to tell you that I have to cancel our appointment.
Im afraid I have to cancel my flight.

Expressions dealing with arrangement

What will you do on Holiday?
I am going to go picnic.
 What about tonight?
How about tomorrow?
Im sorry. I have got something to do tomorrow. What about Sunday?

Grammar Review

CONDITIONAL SENTENCES

Conditional sentences are also known as conditional clauses or if clause. They are used to
express that the actions in the main clause (the clause without if) can only take place if a
certain condition (in the clause with if) is fulfilled. There are three types of conditional
sentences.

(If Clause)
1. PRESENT REAL
IF CLAUSE MAIN CLAUSE FACT
it is possible to happen.
if+Simple Present I may graduate in
S+Modal1(will)+inf.+O
If I graduate in November so I may take
I will take master degree in December
November master degree in
December.
2. PRESENT UNREAL
IF CLAUSE MAIN CLAUSE FACT
Simple Present
if+Simple Past I dont graduate in
S+Modal2(wouldl)+inf.+O
If I graduated in October so I cant take
I would take master degree in November
October master degree in
November.
3. PAST UNREAL
IF CLAUSE MAIN CLAUSE FACT
Simple Past
if+ Past Perfect
S+Modal2(would)+have+V3+O I couldnt take master
If I had graduated in
I would have taken master degree in July. degree in July because I
March.
didnt graduate in March.
Catatan:
1. Pernyataan dalam SUBJUNCTIVE dan CONDITIONAL SENTENCES selahu
bertentangan dengan fakta.
2. Perubahan-perubahan TENSES yang terjadi dalam SUBJUNCTIVE juga berlaku
dalam CONDITIONAL SENTENCES.
3. IF dalam IF CLAUSE dapat dihilangkan jika terdapat kata bantu SHOULD, WERE,
dan HAD dalam IF CLAUSE.
ex: If I had been rich Had I been rich

Contoh Conditional sentence

Tipe 1
If I have a lot of money, Ill buy a car.
(Jika aku punya banyak uang, saya akan membeli sebuah mobil)
 If he runs quickly, he will get there soon.
(Jika dia berlari dengan cepat, maka dia akan sampai disana segera)
I will visit them if I have enough time.
(Saya akan mengunjungi mereka jika saya punya waktu)

Tipe 2:
He would come if you invited him.
(Dia akan datang jika kamu mengundangnya)
What would you do if She came here?
(Apa yang akan kamu lakukan jika dia datang kemari?)
She would help you if you told her the truth.
(Dia akan menolongmu jika kamu menceritakan kebenarannya)
Were
Pada pengandaian Tipe ini, semua subjek menggunakan were.
Contoh:
If I were a bird, I would fly in the sky.
(Jika saya seekor burung, saya akan terbang di angkasa)
I would forgive him If Iwere you.
(Saya akan memaafkannya jika saya jadi kamu)
She said that she would stay at home if she were me.
(Dia berkata bahwa dia akan tetap berada di rumah jika dia menjadi saya)
Tipe 3:
If we had known you were there last year, we would have written you a letter.
(Kalau kami tahu kamu ada disana tahun lalu, kami akan menyuratimu)
He could have come here if you had invited him yesterday.
(Dia akan datang jika kamu telah mengundangnya kemarin)
They might have employed me if I had had work experience.
(Mereka mungkin akan mempekerjakan saya jika saya punya pengalaman)

SUBJUNCTIVE

Subjunctives with wish, if only, would rather.

Subjunctive is used to express a desire or a condition which cannot be fulfilled.

Subjunctives are used after if/if only (kalau saja), as if/as though (seolah-olah) and
afterwish (berharap)
Forms:
Past subjunctive has the same form as the simple past in all verbs , except to be, of which the
past subjunctive is were for all persons.
- if only I had much money ( I dont have much money)
- I wish I were rich ( I am not rich)

Past perfect subjunctives are used when the supposition refers to the past.
- if only I had accepted my wifes request (I didnt accept my wifes request)
- many people wish tsunami hadnt stricken the beach area ( tsunami struck the beach
area)
 Past subjunctives can be used for indicating or expressing:
1. Improbability or unreality in the present
- if only I had wings (unreal)
2. Unreal situation in the present
- I wish I knew ( it implies that I dont know)
3. A kind of regret in the present
- I wish I could go to Aceh as volunteer (I am sorry I cant go)

Past perfect subjunctives have the same functions as past subjunctives, but they refer to the
past:
- if only you had called me last night (you didnt call me last night)
- I wish you had given me a gift (you didnt give me a gift)

Usually the idea following as if/as though is untrue

Verb form after as if/as though
- She talked to him as if he were a child (he isnt a child)
- When she came in from the rain storm, she looked as if she had taken a shower with
her clothes on (she didnt take a shower with her clothes on)
- He acted as though he had never met her (he has met her)
- She spoke as if she wouldnt be here ( she will be here)