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MBA K725
Business Process Management
Fall 2016 Course Outline
Information Systems
DeGroote School of Business
McMaster University
COURSE OBJECTIVE
This course enables students to learn about the methodologies used to redesign optimal
business processes and related information technologies in support of process innovation.
Students learn about the state-of-the-art techniques used in support of business process
redesign. These techniques, learned through hands-on practice with SAP system and ARIS
simulation, include: identifying best-practice process, workflow automation, simulation of
the business processes, and design of strategic enterprise management systems for efficient
and effective use of information technology in support of business operations.
Students can use this course towards requirements for eligibility to obtain SAP-Certification
in TERP10 Integration of Business Processes in SAP ERP through McMaster University-
SAP University Alliance program.
INSTRUCTOR AND CONTACT INFORMATION
Section 1: Monday 19:00-22:00
Instructor: Dr. Ali Reza Montazemi
TA: Mr. Maarif Sohail
montazem@mcmaster.ca Sohaim9@mcmaster.ca
Office Hours: By Appointment
Tel: 905-525-9140 Ext. 27434
Class Location: RJC 236
COURSE DESCRIPTION
In the face of intense competition and other business pressures on organizations, quality
initiatives and continuous, incremental process improvement, though still essential, will no
longer be sufficient. Radical levels of change require powerful information technology tools to
facilitate the fundamental redesign of business processes. This course is taught through the case-
K725 Fall 2016- Page 2 of 10
LEARNING OUTCOMES
Upon completion of this course, students will be able to complete the following key tasks:
Assess companies business process requirements and performance
Manage effective innovation and organizational business process renewal
Integrate business strategies with the e-business to create value for the organization.
Manage information and knowledge processes successfully
Manage the process of organizing for value strategically
Von Brocke, J., and Rosemann, M. 2010. Handbook on Business Process $Free
K725 Fall 2016- Page 3 of 10
EVALUATION
Learning in this course results primarily from in-class discussion and participation of
comprehensive business cases and literature surveys. The balance of the learning results from
the lectures on BPM and IT Governance concepts, from related readings, and from researching
your presentations, cases, hands-on assignments, simulation decisions, and projects. All work
will be evaluated on an individual basis except in certain cases where group work is expected. In
these cases group members will share the same grade. Your final grade will be calculated as
follows:
COMPONENTS OF COURSE GRADE:
PARTICIPATION: Class participation is highly encouraged. The primary learning vehicle
for this class is discussions between students. Your discussion must be well grounded
based on the course materials (i.e., you must show that you have studied the assigned
chapters for that week). Assessment of participation is done weekly for each class.
Students who arrive 15 minutes after the class starts would receive zero participation for
that week.
FINAL EXAM: Closed-book exam of the covered chapters.
CASE STUDY ANALYSIS: You are expected to reflect on your course reading materials in
analyzing the case studies. The case studies are group work. As such, ALL group
members should be involved in preparing the analyses of the cases. To assess such
participation, questions will be asked in class related to the course from individuals for
grading. Submit your PowerPoint presentation materials to the pertinent Avenue
drop-box per schedule of deadlines in order to be considered for grading. Otherwise
your group receive no grade. Furthermore, to receive grade, each group member
should be present in class and be able to defend his/her analyses.
Hands-on Assignments
Hands-on assignments will be assessed according to the completeness of the work
submitted. Students that miss any hands-on assignment in class receive zero for that
assignment.
Presentation of a Chapter of Book 4: You are required to do study the assigned chapter
of the Book 4 and present it in class. Every presentation should include a PowerPoint.
You are required to upload your presentation to the pertinent drop-box on Avenue at
least 24 hours before the scheduled time of your presentation (as per the table at the end
of this course outline). Grading will emphasize the quality of depth of understanding of
the chapter materials, but will also include professionalism, organization, and clarity of
expression. Oral presentation will be graded individually for each member of the group.
Group members who are absent at the time of presentation receive zero.
Grade Conversion
At the end of the course your overall percentage grade will be converted to your letter grade in
accordance with the following conversion scheme.
A+ 90 - 100 12
A 85 - 89 11
A- 80 - 84 10
B+ 75 - 79 9
B 70 - 74 8
B- 60 69 7
F 00 - 59 0
http://mbastudent.degroote.mcmaster.ca/contact/anonymous/
Students who wish to correspond with instructors or TAs directly via email must send messages
that originate from their official McMaster University email account. This protects the
confidentiality and sensitivity of information as well as confirms the identity of the student.
Emails regarding course issues should NOT be sent to the Administrative Assistant.
Instructors are encouraged to conduct an informal course review with students by Week #4 to
allow time for modifications in curriculum delivery. Instructors should provide evaluation
feedback for at least 10% of the final grade to students prior to Week #8 in the term.
ACADEMIC DISHONESTY
It is the students responsibility to understand what constitutes academic dishonesty. Please refer
to the University Senate Academic Integrity Policy at the following URL:
http://www.mcmaster.ca/policy/Students-AcademicStudies/AcademicIntegrity.pdf
This policy describes the responsibilities, procedures, and guidelines for students and faculty
should a case of academic dishonesty arise. Academic dishonesty is defined as to knowingly act
or fail to act in a way that results or could result in unearned academic credit or advantage.
Please refer to the policy for a list of examples. The policy also provides faculty with procedures
K725 Fall 2016- Page 6 of 10
http://www.mcmaster.ca/academicintegrity
To document absences for health related reasons, please provide to Student Experience
Academic (MBA) office the Petition for Relief for MBA Missed Term Work and the
McMaster University Student Health Certificate which can be found on the DeGroote website at
http://mbastudent.degroote.mcmaster.ca/forms-and-applications/. Please do not use the online
McMaster Student Absence Form as this is for Undergraduate students only. University policy
states that a student may submit a maximum of three (3) medical certificates per year after which
the student must meet with the Director of the program.
To document absences for reasons other than health related, please provide Student Experience
Academic (MBA) office the Petition for Relief for MBA Missed Term Work and documentation
supporting the reason for the absence.
Students unable to write a mid-term at the posted exam time due to the following reasons:
religious; work-related (for part-time students only); representing university at an academic or
varsity athletic event; conflicts between two overlapping scheduled mid-term exams; or other
extenuating circumstances, have the option of applying for special exam arrangements. Such
requests must be made to the Student Experience Academic (MBA) office at least ten (10)
working days before the scheduled exam along with acceptable documentation. Instructors
cannot themselves allow students to unofficially write make-up exams/tests. Adjudication of the
request must be handled by Student Experience Academic (MBA).
If a mid-term exam is missed without a valid reason, students will receive a grade of zero (0) for
that component.
K725 Fall 2016- Page 7 of 10
In such cases, applications must be made in writing to the Student Experience Academic
(MBA) office at least ten business days before the scheduled examination date and acceptable
documentation must be supplied.
If a student is representing the University at an academic or athletic event and is available at an
overlapping scheduled time of the test/examination, the student may write the test/examination at
an approved location with an approved invigilator, as determined by the Student Experience
Academic (MBA) office.
In such cases, the request for a deferred examination privilege must be made in writing to the
Student Experience Academic (MBA) office within ten business days of the end of the
examination period.
Note: A fee of $50 will be charged for a deferred exam written on campus and a fee of $100 for
deferred exams written elsewhere. In cases where the students standing is in doubt, the Graduate
Admissions and Study Committee may require that the student with one or more deferred
examination privileges refrain from re-registering until the examination(s) have been cleared.
K725 Fall 2016- Page 8 of 10
Student Accessibility Services (SAS) offers various support services for students with
disabilities. Students are required to inform SAS of accommodation needs for course work at the
outset of term. Students must forward a copy of such SAS accommodation to the instructor
normally, within the first three (3) weeks of classes by setting up an appointment with the
instructor. If a student with a disability chooses NOT to take advantage of an SAS
accommodation and chooses to sit for a regular exam, a petition for relief may not be filed after
the examination is complete. The SAS website is:
http://sas.mcmaster.ca
The instructor and university reserve the right to modify elements of the course during the term.
The university may change the dates and deadlines for any or all courses in extreme
circumstances. If either type of modification becomes necessary, reasonable notice and
communication with the students will be given with explanation and the opportunity to comment
on changes. It is the responsibility of the student to check their McMaster email and course
websites weekly during the term and to note any changes.
Your registration and continuous participation (e.g. on A2L, in the classroom, etc.) to the various
learning activities of MBA K725 will be considered to be an implicit acknowledgement of the
course policies outlined above, or of any other that may be announced during lecture and/or on
A2L. It is your responsibility to read this course outline, to familiarize yourself with the
course policies and to act accordingly.
Lack of awareness of the course policies cannot be invoked at any point during this course for
failure to meet them. It is your responsibility to ask for clarification on any policies that you do
not understand.
K725 Fall 2016- Page 9 of 10
COURSE SCHEDULE
MBA K725
Information Systems
Fall 2016 Course Schedule
WEEK DATE TOPIC STUDY EVENT
1 Sept. 12 Business Processes &
Enterprise Systems
2 Sept. 29 Business Process Book 1: Chapters 1&2 Install SAP GUI
Excellence
3 Sep. 26 Business Process Book 1: Chapter 3 Assignment: Hands-on with SAP Workflow
Analysis Builder
4 Oct. 3 IT enabling process Book 1: Chapter 4 1. Invited Guest Speaker: Mr. Kaveh
execution & change Razzaghi (Xerox Services)
management 2. Group A Chapter 2 of Book 4 presentation
5 Oct. 10 Business process Book 1: Chapters 5&6 1. Assignment: Hands-on with ARIS
governance and 2. Group H Case study presentation
reference models 3. Group B Chapter 3 of Book 4 presentation
6 Oct. 17 Value-driven BPM Book 2: Chapters 1&2 1. Assignment: Hands-on with SAP ByDesign
Material Requirement Planning.
2. Group G Case study presentation
3. Group C Chapter 4 of Book 4 presentation
7 Oct. 24 Process of process Book 2: Chapter 3 2. Group F Case study presentation
management 3. Group D Chapter 5 of Book 4 presentation
8 Oct. 31 Developing roadmap to Book 2: Chapter 4 1. Assignment: Hands-on with SAP Solution
value-driven BPM Manager
2. Group E Chapter 6 of Book 4 presentation
9 Nov. 7 Enterprise Governance Book 3: Chapter 1 1.Invited Guest Speaker: Mr. Guy Pearce
of IT, Alignment and (REData Performance Consulting)
Value 2. Group E Case study presentation
10 Nov. 14 Enterprise Governance Book 3: Chapter 2 1. Assignment: Hands-on with SAP Strategic
of IT Enterprise Management (SEM)
2. Group D Case study presentation
3. Group F Chapter 7 of Book 4 presentation
Note:
Book 1: Mathias Kirchmer, 2011. High Performance Through Process Excellence: From
Strategy to Execution with Business Process Management, New York, USA: Springer (Download from Mac
eLibrary).
Book 2: Peter Franz and Mathias Kirchmer, 2013. Value-Driven Business Process Management, New York, USA,
McGraw Hill
Book 3: Steven De Haes and Wim Van Grembergen, 2015. Enterprise Governance of Information Technology:
Achieving Strategic Alignment and Value, Second Edition, New York, USA: Springer (Download from Mac
eLibrary).
Book 4: Association of Business Process Management Professionals, 2013. Guide to the Business Process
Management Body of Knowledge (BPM CBOK).