We are students from the Faculty of Chemical Engineering of Universiti Teknologi MARA

(UiTM) conducting a research on the Online Shopping Behavior Among the Society in
UiTM Shah Alam. We highly appreciate if you would kindly complete this questionnaire to
further help us on this study. Your response will be kept confidential. Thank you.

Instructions: Please put a tick in the box next to the answer of your choice or write the
answer in the space provided.
Gender
Male Female

Age
18-20 years old 24-26 years old

21-23 years old Above 26 years

Occupation
Student Lecturer Others

1) Do you prefer to shop online or in a departmental shop to buy your normal stuff?

Online Departmental Shop

2) What main items have you brought or would you buy online?

Clothing Electronic devices Books

Food Others Please state: ...

3) How much do you spend on online shopping per month?

RM 0-50 RM 51-100 RM 101-150 Above RM 150

4) In the last six months, how many times have you bought anything online?

0-3 times 4-7 times 8-11 times 12 times and above

5) When do you think people enjoy shopping online?

Festive seasons School holidays

During Year Sales Anytime

6) Do you enjoy shopping online?

Yes No
7) In your opinion, what is the main reason people shop online?

Variety of choices

Cheaper prices items

Easy accessibility

Availability of delivery service

8) Through what medium would you prefer to shop online?

Social Media (InstaShop, Facebook)

Home TV (Astro Go Shop)

Shopping websites (Lazada, Zalora)

 9) Please tick in the boxes of your choice for each criteria.

Strongly Disagree Agree Strongly

Disagree Agree
I experience no
difficulty when online
shopping.
Online shopping is my
preferable choice of
shopping.
I have trouble
communicating with
online sellers.
I always receive goods
as advertised.
I dont have good
experience when I shop
online.
I am unable to control
my expenditure when I
shop online.
I am very satisfied with
online shopping, the
goods I bought are of
good quality.
I have received my
items on time.

10) How would you rate online shopping?

1-Bad 2-Pleasant 3-Good

11) Please suggest ways on how online shopping can be improved.

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