Professional Documents
Culture Documents
Z-009-1:2015 CA01
KOD UNIT CORE ABILITY
BASIC WORKING COMMUNICATION
NAMA UNIT ABILITY
NAMA CALON
NO.KAD PENGENALAN
MASA
TARIKH
MARKAH
1. Tulis nama dan nombor kad pengenalan calon pada ruangan yang disediakan;
2. Calon tidak dibenarkan membuka kertas soalan sehingga dibenarkan;
3. Calon hendaklah menjawab semua soalan;
4. Calon dilarang membawa nota atau sebarang bahan rujukan kecuali yang
dibenarkan.
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1. What is the purpose for having recognized communication language for local and
foreign employees in the organization?
2. Why avoid biased, slang and be cautious when using jargon at workplace?
A. I, II and III.
B. I, II and IV.
C. I, III and IV.
D. II, III and IV
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4. What are the knowledge needs of the desk officer in preparation of guidelines on
handling management information?
A. I, II and III
B. I, II and IV
C. I, III and IV
D. II, III and IV
A. I and II
B. I and IV
C. II and III
D. III and IV.
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7. How to identify nonverbal communication is the process of conveying
information in the form of non-word messages?
I. Posture.
II. Eye Contact.
III. Walking distance.
IV. Body Movements.
A. I, II and III
B. I, II and IV
C. I. III and IV
D. II, III and IV
A. Gathering friends.
B. Get more contacts.
C. Making good speeches.
D. Responding to a comment / statement.
A. Hear properly.
B. Communicate.
C. Honest in giving opinion.
D. Make your own assumptions.
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10. Which developing sensitivity and understanding of another ethnic group usually
involves?
12. Why small groups are meet to discuss issues related to work at the workplace?
I. Team purpose.
II. Problem-solving.
A. I and II
B. I and IV
C. II and III
D. III and IV
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13. What is the meaning of diagram signage above?
A. Smoking is prohibited.
B. Prohibited buy cigarettes.
C. Prohibited burning smoking.
D. Prohibited throw smoking.
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16. How to ensure that the document sent clear and orderly?
17. What are the steps to be avoided while managing confidential information?
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20. What are your actions and responsibility when receiving instructions?