Aprendiz

Jhon Jairo Pulgarin Cano

Luis Miguel Angarita Buenaventura

Instructor Virtual

SENA-Regional Tolima
Centro de Industria y la Construccin

GESTIN LOGSTICA (1310145)

Fase IV AP15 AA23 Foro 2 - Gua 23

 Fase IV AP15 AA23 Foro 2 - Gua 23

Welcome to our Logistics Evaluation. It is time to evaluate and to consider

how our logistic companys performance has been.

Tell us information about your company and product, taking into account the
following aspects:
1. How is your companys performance?
2. What is the report of profits and earnings of the company?
3. What strategies have you implemented for the logistics process?
4. How do you think is your customer satisfaction about your company? Why?
Please, Participate about this aspects of your company and give the opinin to
your classmatescomments about their strategies and their company.

EXPOLACTEOS LTDA
It is a company dedicated to the manufacture and distribution of dairy
products for all people, of all ages and giving the maximum performance to
try to meet all the requirements, needs of all our consumers and customers in
the links in the logistics chain
.1. How is the performance of your company?

There is a good formal planning of management indicators also the level of

compliance is satisfactory, there are some shortcomings as indicated in the
following table but work is done to improve the quality of customer service by
improving information technologies and strengthen the image of our products
implementing human resources and technology in the processes.
 Performance measurement
QUESTIONS GOOD REGULAR BAD YES DO
NOT

Is there a formal planning of the X

management indicators?

How is the level of compliance? X

Hay un buen servicio al cliente? X

Enough technical and human X
resources to provide the
Service?

Is there any improvement pending? X

Is the level of reliability of the X

information good?

Is the level of technology sufficient X

to meet the demand?

Is there a capacity to respond to all X

the problems of
Measurement?

Are the performance indicators for X

your business correct?

2. What is the company's earnings and earnings report?

Accounting is a discipline with standards, principles and procedures

standardized, subject to the law, which guides us, and records the operations
and transactions made by the company, making it easier for us to analyze the
financial status of the organization, as well as providing information to project
us into the future , and that in this activity I take part for my academic training
taking into account my training project, and for that I have invented a
fictitious company called EXPOLACTEOS LTDA to which I have made a
financial report according to the quarterly sales of the year 2017, like all the
expenses presented.
Sales during the year 2017 from January to November 30
First Quarter Sales: $ 594.050.574, 299
Second Quarter Sales: $ 591.141,387,582
Third Quarter Sales: $ 548.199.906, 216
Fourth Quarter Sales: $ 593.183.482, 081
Total Sales 2017: $ 2. 326.575.350, 178
Costes Raw material and operating expenses from January to November
30/2017.
Costs Raw Material: $ 1,142,385,535
Operating Costs: $ 504,200,919
Total General Expenses: $ 1,646,586,454
Total Sale Less General Expenses: $ 2,324,928,763,724
Final Result, Guanacias 2017: $ 2,324,928,763,724.
This information is extracted from the Excel files of the dairy company.
3. What strategies have you implemented for the logistics process?
The dairy company has established that the exclusive logistics strategy is the
most appropriate strategy of the organization, since this strategy limits the
number of points of sale only to our product and to no other. The company
will be in charge of managing, subcontracting or outsourcing all activities that
encompass logistics. This includes the organization and management of all
activities aimed at obtaining, transferring and storing raw materials and
products from their acquisition to suppliers, until their subsequent distribution
to customers and consumers (including the purchase process, inventory
management, transportation, service to the client, storage or treatment of
products).
4. How do you think customer satisfaction is with respect to your
company?

It's good, why? The company uses an appropriate strategy, there is a formal
planning of the management indicators and also the level of compliance is
satisfactory. There are some deficiencies, as indicated in the previous table,
but work is being done to improve the quality of customer service by
improving information technologies and strengthening the image of our
products through the implementation of human resources and technology in
the processes.

If there are levels and compliance policies.

There are optimal levels of customer service.

There is a good capacity to respond to all the problems of Measurement.

The performance indicators for the organization are correct.

What is servuccion and what is it used for?
It is the systematic and coherent organization of all the physical and human
elements of the client-company relationship necessary to carry out a service
provision whose commercial characteristics and quality levels have been
determined.
The concept was created in 1987 by two French professors who note that in
Spanish there is no definition of production of a service: Pierre Eiglier and
Eric Langeard.
The word comes from the union of the prefix Service Serv, and the suffix
Action of production and denotes the process of manufacturing a service,
equivalent to the production that is the process of making a product.
Its essence is to define, first, the service you want to give and for what type of
client; and from here you can establish what kind of physical supports are
needed and what personnel will establish contacts with the client so that,
finally, the organizational system that ensures the proper functioning of the
method can be created, all considering the organization as a system of
manufacturing a service. The concept of servuccion provides a particular
vision of the management of organizations, referred to as the service
production system, that is, the visible part of the organization in which the
services are produced, distributed and consumed.