CRM2007 Sales-2 © Copyright IBM Corporation 2008

Exercise

CRM 2007 Sales-2

Name: …………………………… Date: …………………….

Please answer the following questions.

1. Which of the following process flows are correct?

a. Enquiry  Quotation  Sales Order

b. Quotation  Enquiry  Sales Order

c. Enquiry  Sales Order

d. Both a and b

e. All three a, b, and c

2. Availability check can take place…

a. In the ECC System

b. In a connected APO system

c. In a non SAP system

d. All of the above

3. For an order created in CRM system, delivery, pick, pack, and post
goods issue can happen…

a. In CRM system

b. In ECC (or connected ERP) system

c. In both the systems

Page 1 of 4
CRM2007 Sales-2 © Copyright IBM Corporation 2008

4. In the CRM system, an order can be saved even if it has some errors.

a. True

b. False

5. For creating a Sales Order, the Partner Product ID can be entered

instead of the CRM Product ID.

a. True

b. False

6. A special seasonal product replaces a regular product. This

functionality is supported by a feature called –

a. Product substitution

b. Product proposal

c. Free goods

d. Bill of Material

7. Explain the ‘Listing and Exclusion” functionality while creating a sales

order.

8. Price determination in an order takes place using –

a. Action Profile

b. Status Management

c. Condition Technique

d. Business Intelligence

Page 2 of 4
CRM2007 Sales-2 © Copyright IBM Corporation 2008

9. Price can be entered in the order manually.

a. True

b. False

10. What all types of contracts are available in CRM system?

a. Sales Contract

b. Service Contract

c. Both Sales and Service Contract

d. Sales, Service, and Leasing Contract

11. Which of the following information is not available in a Contract

Document?

a. Value or quantity for the contract

b. Price agreement including Rebates

c. Authorized Partners

d. Validity rules and completion criteria

e. Marketing Profile

12. Releasing a contract is a necessary step for creating orders against

it.

a. True

b. False

13. Arrange the following steps in the correct process flow with respect
to Incentive and Commission Management.

a. Proposal is Offered

b. Customer has desire to buy

c. Customer accepts quotation and confirms an order

Page 3 of 4
CRM2007 Sales-2 © Copyright IBM Corporation 2008

d. Invoice is generated

e. Items are delivered

f. Incentives are paid

g. Payment received

14. Which of the following can not trigger a commission in the ICM
solution?

a. Offering a proposal

b. Confirming an order

c. Delivery of Items

d. Generation of Invoice

e. Receiving a payment

15. The Shopping Basket is a feature of:

a. E-Commerce

b. E-Service

Page 4 of 4