‘Organizational Linkages: Understanding tho Productivity Paradox (1994) iptv ng edioperoneD009045042hra 182 Hl copy 1684, 2060 The Raa Academy of Seles igh ese 182+ Rosser, reuncuaeo Step 4: Create the Feedback Report The fourth step in developing ProMES is to create a formal feedback report. Once indicator data are collected, effectiveness scores can be determined based on the contin- encies for each indicator. As can be seen in Figure 7-6, if 99.8 percent of the group’s boards pass inspection, it would achieve an effectiveness score of +62. Continuing this process would result in an effectiveness value for each indicator. Once effectiveness values for each indicator are deter- mined, they can be summed to determine the overall effectiveness score for that particular work group. This score represents the group's level of overall performance. AA score of zero means that the group is meet- ing expectations; the higher the score is above zero, the more the unit is exceeding expectations. This information is presented to the unit in a formal written feedback report on a regular basis. Figure 7-6 shows an example of such a report, ‘Another overall measure that can be derived from the system is the group's percentage of maximum effectiveness, that is the overall effec- tiveness score the group would recoive if it was at the highest possible level on every indicator. The unit’s actual overall effectiveness score for the period can then be expressed as a percentage of this maximum, For example, summing the maximum values for each of the indicators in the example yields a total possible score of 300. The example vait received a monthly score of +97. Thus, its percentage-of-maximum score was 97/300, or 82.8 percent. The closer the unit is to 100 percent, the Circuit Board Manufacturing Unit Date: July 191 1. Production | Porcontage of Boards Completod oem 480) . Percontage af High Prorty Beards Done aS Total Efectveness: Production» +35 IL Quality Percentage Passing Inspection 930% 482 M. Attendance Percentage of Maximum Hours Worked om 0 Overal offectveness = +97 FIGURE 7-6 Sample feedback report.