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Assignment 1

Dimensions of Quality
Draw the TQM framework.
Deming’s 14 points
Juran’s 10 steps
Crosby’s 14 Steps
Assignment 2
7 steps to quality planning
PDSA Cycle
5S
Kaizen Technique
Principle of Customer and Supplier partnership
Assignment 3
Six sigma
Cause and Effect Diagram
Benchmarking
FMEA
Assignment 4
Types of Attribute charts
Characteristics and tools of QFD
Taguchi Quality loss function
Total Productive Maintenance
Assignment 5
Functions of ISO 9000
Functions of ISO 9001 & ISO14001
Functions of ISO 9001 : 2000
Audit program procedures
Audit cycle

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