7/14/2017 Guarantee Claim for Consumers - Practo

 Get listed for free For Clinics & Hospitals 

Practo Book Policies

Book Standards | Patient No Show Policy | Guarantee Program

Practo Guarantee - Terms & Conditions

Practo Guarantee Terms & Conditions have been introduced to ensure you always get to meet the doctor you’ve booked an appointment with,
through Practo.
If you are unable to meet your doctor, you stand eligible for an e-gift voucher worth Rs. 1000 subject to, at all times, the terms and conditions
mentioned herein below (“Guarantee Claim”).

How to claim the voucher ?

1. Call us on +91-88807-09191 or write to us at guarantee@practo.com.

2. Provide your appointment ID.

3. If your appointment qualifies for a Guarantee Claim, post verification by our team we will send the voucher to your registered email ID.

Terms and Conditions

1. Guarantee Claims (subject to Section 5 herein below) are applicable only on appointments made using ‘Book Appointment’ button on

Practo.com or Practo App.

2. Guarantee claim requests will only be accepted within 5 days from the scheduled appointment date.

2.1 E.g. If the Practitioner, you booked an appointment with, cancels/reschedules or doesn’t turn up on 25 Jan 2017, then claim made till 30 Jan

2017 will be valid.

3. Appointment ID must match with the registered mobile number of the User.

4. Guarantee claim is valid under following circumstances.

4.1 You are at the clinic and unable to meet the doctor with whom you booked your appointment (subject to exceptions in section 5)

4.2 Your appointment has been cancelled within 2 hours of the scheduled appointment time.

4.3 Your appointment has been rescheduled(postponed) to the next day or later, within 2 hours of your original appointment time.

4.4 Your appointment has been rescheduled(preponed) to a time that is more than 30 mins prior to your original appointment time, and the

rescheduling is done within 2 hours of your original appointment time.

i. E.g. If your original appointment is on 8 June - 1 p.m, and it is rescheduled (rescheduling is done anytime between 11 am - 1 pm ) to a time

prior to 8 June - 12:30 p.m.

https://www.practo.com/company/guarantee-claim 1/3
7/14/2017 Guarantee Claim for Consumers - Practo

5. Guarantee claim is NOT valid under following circumstances.

5.1 Your appointment is cancelled or rescheduled, due to your personal reasons or unavailability.

i. E.g. If you/your friends/family cancel or reschedule due to any reason.

ii. E.g. If anyone from practice/the Practitioner, you booked an appointment with, cancels or reschedules on your behalf or as per your request,

and not due to Practitioner’s unavailability.

5.2 Your appointment has been cancelled more than 2 hours prior to your original appointment time.

5.3 Your appointment has been rescheduled to a later time on the scheduled appointment day.

5.4 You are required to wait, even after the appointment time slot has started, to be consulted by the Practitioner. Such claims will be handled

on a case by case basis.

5.5 You have booked an appointment within last 2 hours 15 mins of the appointment time and you are informed of any cancellation or

rescheduling of appointment within 15 mins of the booking time.

5.6 You have received 2 Guarantee claims in the past 45 days. (45 days counted from day of first appointment for which guarantee claim was

paid).

5.7 You have been provided with guarantee claim for an appointment in a practice for a particular day.

i. E.g : You have an appointment with Dr. Megha in Test Dental Clinic, JP Nagar at 10:00 a.m, 15 June and you have received a guarantee claim

for this, then if there is an appointment for you with Dr. Neha in Test Dental Clinic, JP Nagar at 14:00 p.m , 15 June a guarantee claim for this

appointment will not be considered.

5.8 Your appointment is on a national/ state shutdown (planned or unplanned) like strikes, bandhs etc.

5.9 You are unable to reach the clinic at your confirmed appointment time

5.10 In adverse cases beyond the reasonable control of the Practitioner like acts of god, nature - flood, fire, etc., when Business-As-Usual is not

possible.

6. Only one voucher is valid for any registered mobile number, for a particular doctor in a clinic on a particular day.

7. The Guarantee Claim voucher will only be issued in the name of the registered User who booked the appointment.

8. The e-gift voucher can neither be transferred to someone else nor can it be redeemed for cash.

9. Practo reserves the right to not offer this guarantee to patients with repeated instances of ‘patient no show’ post booking appointment and

suspected fraud patients.

10. The above mentioned specific terms relating to Practo Guarantee are without prejudice to the rest of the Terms and Conditions and the

Privacy Policy available on the Practo website/ Application.

11. Practo reserves the right to make the final decision in the case of a conflict.

12. Practo reserves the right to revoke Practo Guarantee without any prior notice.

13. Practo Guarantee was launched on 8th June 2016.

14. All capitalized terms used, and not otherwise expressly defined in this terms and conditions have the meaning given to such terms in the

Practo Terms & Conditions

Practo For patients For doctors For hospitals More Social

About Ask free health questions Practo Consult Insta by Practo Help Facebook
Blog Search for doctors Practo Health Feed Qikwell by Practo Developers Twitter
Careers Search for clinics Practo Profile Querent by Practo Privacy Policy LinkedIn
Press Read health articles Practo Pro App Practo Profile Terms & Conditions YouTube
Contact Read about medicines Practo Reach Subscribers GitHub
For clinics

https://www.practo.com/company/guarantee-claim 2/3
7/14/2017 Guarantee Claim for Consumers - Practo
Consult a doctor Ray by Practo Healthcare directory
Order medicines Practo Reach
Health app Ray Tab

India 

Copyright © 2017, Practo. All rights reserved.

https://www.practo.com/company/guarantee-claim 3/3