Code No.

31103

1.General:
Job Title: SENIOR MARKET RESEARCH
OFFICER
Immediate Supervisor:

Department/ Service: Not Applicable

Division:

Section/Unit:

Staff Supervised (Direct Supervision): None

2 Basic Function/ Scope

- Under supervision, reviews and refines draft study reports for throughness of
investigations, objectivity of analysis, reliability and soundness of conclusions and
recommendations; personally handles or participates in conducting complex and difficult
market research and Branch evaluations.

3 Main Challenge of the job

3. Duties and Responsibilities
- Directs and coordinates the work of subordinates engaged in market research studies and
Branch evaluation.

- Periodically updates market information system.

- Conducts difficult and complex feasibility studies, market research and Branch
evaluations with the due assistance of the Department Manager.

- Reviews and refines draft study reports for thoroughness of investigations, objectivity of
analysis, reliability and soundness of conclusions and recommendations.
.../2
Code No. 31103
= 2 =
- Assess past performance of national and international economies with a view to identify
those developments and threats and opportunities for the corporation.

- Assists the Department Manager in the preparation of annual budgets, work programs
and periodic progress reports.

- In collaboration with the Department Manager, evaluates performance of employees

under the Department.

- Performs such other related duties as required.

5.. Job Requirement

5.1 Education
- First degree in Economics or Management or related field from a recognized University
or College.

5.2 Experience
- Four years in market research work.

5.3 Knowledge, Skill and abilities

- Strong analytical power sensitivity readings
- Basic insurance knowledge
- IT skill

5.4 Soft qualities requested

- strong oral ad writer communication
- ability to develop teams
- sensatory to working in the insurance industry
- creativity integrity and monetary
- committed and proactive
JOB TITLE: Manager Branch I CODE:

Job Summary: Under the supervision of respective district she/he represents the branch
in all matters, is responsible for the managing the human and physical
assets of the branch, the smooth handling of customers in respect of the
core and support processes representing the branch. In addition, she/he
manages the day to day activity of the respective branch by mobilizing
the work force assigned to the team towards the attainment of plan,
objective of the branch in particular and the corporation in general.
Job description

Ensure that customers are satisfied by the Branch’s service delivery.

Forward ideas for process improvement based on customer need assessment.
Identify and recommend relevant training needs& learning issues for
performers.
Identify and recommend necessary resources requirement for the Branch
Plan, organize, direct and supervise the activities of the Branch.
Hold regular meeting with process workers to evaluate performance;
Devise solutions for any complaints that may arise during implementation phase
Handle customer complaints and respond to the complaint within the prescribed
time
Train, mentor and coach performers within the team
Identify and recommend minor (day to day operational issues) adjustment and
improvement measures within the scope of the redesigned
Identify and forward gaps and recommend improvements for the future
Prepare the team plan , budget & progress report
Signing on policy to his/her authority limit
Approve claims to his/her authority limit
Sign on payment voucher and cheques to his/her authority limit
 Handles customer request as per the policy & procedure for quotation &cover
handling
Decide on whether the risk requires physical assessment & or reinsurance
arrangement & inform Process owner if a facultative arrangement is required.
Sign & approve quotation in line with the authority limit
Sign on letters to inform customers that the claim is rejected
Review and approve credit note / payment voucher and relevant endorsements
Approve and sign on the policy to his/her authority limit

Competences: Ability to lead a team, dynamic, Technical coaching and monitoring,

ability to respond to workers and customers request, excellent
understanding of current regulation and market issues, ability to
interpret financial reports, understand business strategy, negotiation
skills, ability to recognize personal development capacity to
maintain external & internal customer relationship, proven quality
of leadership, ability to plan, organize, direct, control the human and
physical assets of the branch, play an ad-hoc role.

ACKNOWLEDGMENT FOR RECEIPT OF JOB SUMMARY

I have received a copy of the job summary and have read and understand its contents.

_________________________________ __________________________
Employee Name and Signature Date
JOB TITLE: Manager Branch II CODE:

Team:- Branch two team

Job Summary: Under the supervision of respective district she/he represents the branch
in all matters, is responsible for the managing the human and physical
assets of the branch, the smooth handling of customers in respect of the
core and support processes representing the branch. In addition, she/he
manages the day to day activity of the respective branch by mobilizing
the work force assigned to the team towards the attainment of plan,
objective of the branch in particular and the corporation in general.
Job description

Ensure that customers are satisfied by the Branch’s service delivery.

Forward ideas for process improvement based on customer need assessment.
Identify and recommend relevant training needs& learning issues for
performers.
Identify and recommend necessary resources requirement for the Branch
Plan, organize, direct and supervise the activities of the Branch.
Hold regular meeting with process workers to evaluate performance;
Devise solutions for any complaints that may arise during implementation phase
Handle customer complaints and respond to the complaint within the prescribed
time
Train, mentor and coach performers within the team
Identify and recommend minor (day to day operational issues) adjustment and
improvement measures within the scope of the redesigned
Identify and forward gaps and recommend improvements for the future
Prepare the team plan , budget & progress report
Signing on policy to his/her authority limit
Approve claims to his/her authority limit
Sign on payment voucher and cheques to his/her authority limit
 Handles customer request as per the policy & procedure for quotation &cover
handling
Decide on whether the risk requires physical assessment & or reinsurance
arrangement & inform Process owner if a facultative arrangement is required.
Sign & approve quotation in line with the authority limit
Sign on letters to inform customers that the claim is rejected
Review and approve credit note / payment voucher and relevant endorsements
Approve and sign on the policy to his/her authority limit

Competences: Ability to lead a team, dynamic, Technical coaching and monitoring,

ability to respond to workers and customers request, excellent
understanding of current regulation and market issues, ability to
interpret financial reports, understand business strategy, negotiation
skills, ability to recognize personal development capacity to
maintain external & internal customer relationship, proven quality
of leadership, ability to plan, organize, direct, control the human and
physical assets of the branch, play an ad-hoc role.

ACKNOWLEDGMENT FOR RECEIPT OF JOB SUMMARY

I have received a copy of the job summary and have read and understand its contents.

_________________________________ __________________________
Employee Name and Signature Date