Kofax Import

Connector
2.5.0

Release Notes

2015-12-02
© 2009 - 2015 Kofax, 15211 Laguna Canyon Road, Irvine, California 92618, U.S.A. All rights reserved. Use
is subject to license terms.

Portions © 2009 - 2015 Kofax Austria GmbH. All rights reserved.

Portions of this program were developed using Altova® MapForce® and Altova® StyleVision®. This
program includes libraries owned by Altova GmbH, © 2007 - 2011 Altova GmbH (www.altova.com).

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THIS SOFTWARE CONTAINS CONFIDENTIAL INFORMATION AND TRADE SECRETS OF KOFAX.

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 Contents
About This Release .............................................................................................................................................................. 7
Version Information ........................................................................................................................................................7
New Features ................................................................................................................................................................... 7
Accessing Public Folders/Subfolders ..................................................................................................................... 7
Scaling Documents/Images ...................................................................................................................................... 7
Support of ImageMagick 64-Bit ............................................................................................................................... 7
Email Header for Nested Emails ............................................................................................................................. 7
Notification Improvements .......................................................................................................................................7
Concatenate Multiple PDF Files .............................................................................................................................. 8
Skip Conversion/Import Options ........................................................................................................................... 8
Custom Log File Path ................................................................................................................................................8
Create Rules to Route an Email based on the Incoming Email Address and Subject ......................................8
Message Connector Monitor: New Poll Button in Passive Inputs ..................................................................... 8
Other Features .............................................................................................................................................................8
Changes in Behavior .......................................................................................................................................................8
Blank Page Deletion From Multipage TIFF File ....................................................................................................9
KC Plug-In: Downgrade to Kofax Import Connector 2.4 or Older Version ......................................................9
Embedded XML Namespace Handling ................................................................................................................10
Resolved Issues ...................................................................................................................................................................13
Different Email Header for Polled Message .............................................................................................................13
COM Object not Released When Connecting to Kofax Capture ........................................................................... 13
Documentation: Incorrect Tooltip and Online Help ............................................................................................... 13
Possible Set Batch Priority According to the Message Priority ............................................................................. 13
Error When Receiving Zip File With Duplicate File Names ..................................................................................13
KFXConverter: Issues With PowerPoint to PDF Conversion ................................................................................ 13
Memory Leak in PDF to TIFF Conversion ............................................................................................................... 13
Data Loss When Normalizing Some PDF to PDF/A ..............................................................................................13
KFXConverter: Cannot Convert Docx With an Embedded Image ....................................................................... 14
Documentation: Explain That Kofax Import Connector Only Perform Simple Separation ...............................14
Documentation: Administrator's Guide Shows Incorrect Path of Config File. ....................................................14
Difference in How Emails Deleted Using EWS ....................................................................................................... 14
Incorrect Detection of Missing Appearance Streams .............................................................................................. 14
Importing Issue of Kofax Communication Server Message With Empty Page ...................................................14
PDFs With Transparency Issue ...................................................................................................................................14
Incorrect Handling of Zip Files With Read Only Files ........................................................................................... 14
Documentation: Conversion to PDF Using Office Does Not Save as PDF/A .....................................................14

Kofax Import Connector Release Notes 3

Contents

Incorrect Attachment Detection .................................................................................................................................. 15

PDF File With Attachments are not Converted ....................................................................................................... 15
Information About Error 1165 .................................................................................................................................... 15
Batch Class Name Issue ............................................................................................................................................... 15
Fields Return No Value ............................................................................................................................................... 15
KC Plug-In Issue With Non Existing Batch Class ................................................................................................... 15
Documentation: Sub Folders Cannot be Processed Folders ...................................................................................15
Documentation: Incorrect Description of Apply VRS to PDF Files ...................................................................... 15
Early Detection of End of Message ............................................................................................................................15
Normalization to PDF/A Fails for Incompatible Features .....................................................................................15
Error Handling of PDF Conversion With Improper Restrictions ..........................................................................16
PDF With “Page Extraction” Option Not Allowed Results in Data Loss ............................................................ 16
Specific XML Files Causes Error ................................................................................................................................ 16
Issue With Emails Having Non-MIME Conform Date Format ............................................................................. 16
Unable to Convert Text File to PDF/TIFF ................................................................................................................16
Exception Error With Specific TIFF File ....................................................................................................................16
Conversion of TIF Files With Old Style JPEG Compression ..................................................................................16
Documentation: Needs Clarification ..........................................................................................................................16
Passwords for Logging Into Kofax Capture With Kofax Import Connector ....................................................... 16
Performance Issue in Kofax Import Connector 2.4 as Compared to Kofax Import Connector 2.3 ................... 17
Configurable Reconnecting/Poll Time ...................................................................................................................... 17
Unicode Characters in Rar Files ................................................................................................................................. 17
PDF/A Normalization Errors With Specific PDF Files .......................................................................................... 17
Body With Message Header Functionality Removes Parts of Email .................................................................... 17
Some PDF Files Converting to Blank TIFF Files ......................................................................................................17
Incorrect Execution of Batch/Document Script ....................................................................................................... 17
Copying Trigger File in Watch Folder Results in a Locked File ........................................................................... 17
Connecting Rules Not Working for Shared Email Mailbox ...................................................................................17
Performance Decrease .................................................................................................................................................. 18
Body With Message Header Removes Body of Nested Email. ............................................................................. 18
PDF Normalization Results in Data Loss ................................................................................................................. 18
FIPS Cryptography Causes Conversion Error ......................................................................................................... 18
Conversion of Some PDF to TIFF Replaces Characters With Dots ....................................................................... 18
Warning When Adding EDI Type ............................................................................................................................. 18
Retrieval of Messages Stops ........................................................................................................................................ 18
Known Issues ......................................................................................................................................................................19
TotalMailConverterX Issue with LocalSystem Account ......................................................................................... 19
Total EML Converter and Multiple Instances of Message Connector ..................................................................19
No XML Mapping / Rendering Without XML Type ............................................................................................. 19
Third-party Archiving Tools for Outlook ................................................................................................................. 19

4 Kofax Import Connector Release Notes

 Contents

Insufficient Licenses on Kofax Capture Network Server Remote Site ................................................................. 20

EWS Mailbox Polling Error ......................................................................................................................................... 20
Problems with RightFax 9.x Software on Windows Server 2012 .......................................................................... 20
Application Error When Stopping KC Plug-In Service If VRS Is Used ................................................................20
Single Message Connector Polled by Multiple KC Plug-Ins ..................................................................................20
Message Connector Monitor and Internet Explorer 9 .............................................................................................21
Message Connector and Windows Server 2003 64-bit ............................................................................................ 21
Failure to Convert Word Documents with 64-Bit Microsoft Office 2010/2013 ................................................... 21
Umlauts Not Allowed in Installation Folder Name ................................................................................................21

Kofax Import Connector Release Notes 5

Contents

6 Kofax Import Connector Release Notes

 Chapter 1

About This Release

Version Information
Kofax Import Connector 2.5.0 is identified by build number 2.5.0.0.0.725, which appears in the
About window.

New Features
This release provides the following new product features.

Accessing Public Folders/Subfolders

For EWS and IMAP, Kofax Import Connector can poll messages from public folders or
subfolders. This option can poll all the sub folders for a selected mail box.

Note Polling nested sub folders can result in lower performance.

Scaling Documents/Images
You can perform page size scaling for document and image to TIFF conversion.

Note Page size scaling is not available for documents (for example, Word, Excel, text, PDF)
to PDF conversion.

Support of ImageMagick 64-Bit

Users with 64-bit operating system can use ImageMagick-64Bit for image to PDF conversion.

Email Header for Nested Emails

You can include or exclude the message header of the attached emails. Following options are
available:
▪ Exclude the message header of an email.
▪ Include the message header of the main email.
▪ Include the message header of the main email and the attached email(s).

Notification Improvements
Following are the notifications improvements in KC Plug-In:
▪ You can attach the original message (eml format) to the notification mail.

Kofax Import Connector Release Notes 7

About This Release

▪ You can send notifications to more than one email address. Email addresses must be
delimited by space.

Concatenate Multiple PDF Files

You can concatenate PDF files for importing in Kofax Capture. You can:
▪ Import the individual PDF files
▪ Import a concatenated PDF file
▪ Import individual PDF files and a concatenated PDF file

For more details, see Help for KC Plug-In.

Skip Conversion/Import Options

Kofax Import Connector provides the option to skip the conversion or import of a file based
on its file type or size.

For more details, see Help for KC Plug-In.

Custom Log File Path

You can select a custom path for saving the log files of KC Plug-In. If no path is selected, log
files are saved at the default path.

For more details, see Kofax Import Connector Administrator's Guide.

Create Rules to Route an Email based on the Incoming Email Address and
Subject
You can create a rule to route emails to a destination based on the sender’s email.

For more details, see Kofax Import Connector Administrator's Guide.

Message Connector Monitor: New Poll Button in Passive Inputs

The Poll column of Passive Inputs in Message Connector Monitor displays a Poll Now button
for each passive input separately. You can use this button to poll any specific passive input
immediately.

Other Features
Other improvements in Kofax Import Connector include:
▪ Support of emails from MS Office 365
▪ It is possible to import attachments within PDF files as separate files

Changes in Behavior
This section contains information about differences in behavior between Kofax Import
Connector 2.5.0 and previous releases.

8 Kofax Import Connector Release Notes

 About This Release

Blank Page Deletion From Multipage TIFF File

Earlier, the VRS option, “Blank Page Deletion” caused unwanted separation in Kofax Import
Connector. The removal of the blank pages from a multipage TIFF file was done by splitting
the image into different pages and then removing the blank pages. This resulted in separation
of the original image into multiple pages. (324631)

Now, instead of sending separated files, Kofax Import Connector 2.5.0 merges these files and
then sends them as a single file, that is, original file without blank pages.

To revert to old behavior, do the following:

1 Open KIC-ED-KCPlugIn.xml from C:\ProgramData\Kofax\KIC-ED\KCPlugIn\config.
2 Search for parameter, “MergeTiffPagesAfterVRS”.
3 Set the value of “MergeTiffPagesAfterVRS” to false.
4 If the “MergeTiffPagesAfterVRS” parameter is not available,
1 Open the KC Plug-In application.
2 Select and open any destination. Click the OK button. It will generate the
“MergeTiffPagesAfterVRS” parameter as shown:
<MergeTiffPagesAfterVRS>true</MergeTiffPagesAfterVRS>

KC Plug-In: Downgrade to Kofax Import Connector 2.4 or Older Version

With the improvement of option of including the body with the message header functionality,
the DocumentImportMessageHeader parameter in the KIC-ED-KCPlugIn.xml is changed. As
a consequence, a downgrade from Kofax Import Connector 2.5 to a lower version is not
possible without additional actions.

To perform the downgrade, do the following:

1 Open KIC-ED-KCPlugIn.xml from C:\ProgramData\Kofax\KIC-ED\KCPlugIn\config.

2 Search for parameter DocumentImportMessageHeader.
3 Replace the parameter shown for Kofax Import Connector 2.5.0 (left column) to the
parameter shown for Kofax Import Connector 2.4.0 or older versions (right column) in
the following table:

Note  If you copy and paste the code from this table, fix the line breaks.

Kofax Import Connector 2.5.0 Kofax Import Connector 2.4 or Older Version
<DocumentImportMessageHeader> <DocumentImportMessageHeader>false</
EMAIL_HEADER_EXCLUDE DocumentImportMessageHeader>
</DocumentImportMessageHeader>
<DocumentImportMessageHeader> <DocumentImportMessageHeader>true</
EMAIL_HEADER_INCLUDE DocumentImportMessageHeader>
</DocumentImportMessageHeader>
or
<DocumentImportMessageHeader>
EMAIL_HEADER_INCLUDE_ EMBEDDED
</DocumentImportMessageHeader>

Kofax Import Connector Release Notes 9

About This Release

Embedded XML Namespace Handling

Note This section only applies if you are upgrading from Kofax Import Connector versions
2.0.0 - 2.2.0.

Kofax Import Connector 2.3.0 changed the behavior of XML mapping and XML rendering.
(SPR00125795)

As a consequence, when upgrading Kofax Import Connector from version 2.0.0 - 2.2.0 to
version 2.3.0 or later, additional upgrade steps are necessary, if you are using any of the
following features:
▪ Simple XML mapping
▪ Generic XML mapping
▪ XML rendering

No additional steps are necessary if you are using XML Import Connector compatible
mappings.

Note You can upgrade to the latest version of Kofax Import Connector and continue
using mappings in compatibility mode. However, as soon as you change your destination
configuration, you need to perform additional upgrade steps.

Do one of the following when upgrading to the latest Kofax Import Connector:
▪ Let Kofax Support update your XML mapping/rendering files. See Using Kofax Support.
▪ Reconfigure your XML mapping/rendering using MapForce/StyleVision. See
Reconfiguring XML Mapping and Rendering.

Using Kofax Support

1 Before upgrading from Kofax Import Connector 2.0.0 - 2.2.0 to 2.3.0 or later, copy the
content from the following folder to a temporary folder: C:\ProgramData\Kofax\KIC-ED
\KCPlugIn\config\Schemas.

2 Send all files from the temporary folder, along with a list of destinations that use XML
mapping/rendering to Kofax Support.
Kofax Support updates the configuration files and returns them to you.
3 Stop the KC Plug-In service.
4 Copy the updated files back to C:\ProgramData\Kofax\KIC-ED\KCPlugIn\config
\Schemas.

5 Upgrade to the latest version of Kofax Import Connector.

Reconfiguring XML Mapping and Rendering

1 Upgrade to the latest version of Kofax Import Connector.
2 Stop the KC Plug-In service before making changes to the affected destinations.
3 Back up the XML mapping/rendering configuration files (C:\ProgramData\Kofax\KIC-
ED\KCPlugIn\config\Schemas).

4 Edit the destination configuration and click Show Files for Visual Designer.
A warning is displayed that XML mapping/rendering would stop working.

10 Kofax Import Connector Release Notes

 About This Release

5 Click OK to proceed and save the configuration.

Kofax Import Connector generates new files necessary for XML mapping/rendering. As
a consequence, XML mapping and/or rendering stops working.
6 Use MapForce and/or StyleVision to reconfigure mapping/rendering. See Kofax Import
Connector Administrator's Guide.

Kofax Import Connector Release Notes 11

About This Release

12 Kofax Import Connector Release Notes

 Chapter 2

Resolved Issues

The following issues reported for a previous version of the product are fixed in this release.

Different Email Header for Polled Message

Mail header was different when a message was polled directly from a folder than when using
a trigger file. (650483)

COM Object not Released When Connecting to Kofax Capture

Specific COM object was not released when connecting to Kofax Capture. (644271)

Documentation: Incorrect Tooltip and Online Help

Tooltip and online help were not updated and provided incorrect info for the scaling option.
(643453)

Possible Set Batch Priority According to the Message Priority

It should possible to set batch priority in Kofax Capture according to message priority using
script. (643125)

Error When Receiving Zip File With Duplicate File Names

Error occurred when receiving zip file with duplicate file names included in it. (642101)

KFXConverter: Issues With PowerPoint to PDF Conversion

KFXConverter PowerPoint conversion to PDF causes data loss and other issues. (642057)

Memory Leak in PDF to TIFF Conversion

Memory leak issue in PDF to TIFF conversion. (641079)

Data Loss When Normalizing Some PDF to PDF/A

There was data loss with some specific PDF files when normalizing to PDF/A. (633959)

Kofax Import Connector Release Notes 13

Resolved Issues

KFXConverter: Cannot Convert Docx With an Embedded Image

KFXConverter cannot convert docx document with an embedded image without data loss.
(633715)

Documentation: Explain That Kofax Import Connector Only Perform

Simple Separation
Documentation did not explained that Kofax Import Connector only perform simple
separation. (631197)

Documentation: Administrator's Guide Shows Incorrect Path of

Config File.
Kofax Import Connector Administrator's Guide was showing incorrect path of config file.
(626392)

Difference in How Emails Deleted Using EWS

Difference in how mails are deleted on the Exchange server when polled via EWS. (624090)

Incorrect Detection of Missing Appearance Streams

DataLogics incorrectly detected missing appearance streams. (623526)

Importing Issue of Kofax Communication Server Message With Empty

Page
Kofax Communication Server message with empty page had issues when importing into
Kofax Capture. (623468)

PDFs With Transparency Issue

PDF files with one or more transparent objects were not converted. (621254)

Incorrect Handling of Zip Files With Read Only Files

Zip files with read-only files in them caused mix-ups in messages. (619060)

Documentation: Conversion to PDF Using Office Does Not Save as

PDF/A
Documentation should mention that conversion of excel to PDF using Office does not
automatically save as PDF/A. (618946)

14 Kofax Import Connector Release Notes

 Resolved Issues

Incorrect Attachment Detection

Aspose found attachments in .msg attachments when there were none. (614126)

PDF File With Attachments are not Converted

Attachment files in PDFs were not converted. (613801)

Information About Error 1165

Meaning of DataLogics error 1165 needed to be documented and/or produce more
informative trace entries. (612816)

Batch Class Name Issue

Batch Class Name was not assigned and created in Batch Name Creation script. (612183)

Fields Return No Value

In Kofax Import Connector, the following fields were not returning any values:
{KfxMessageAttachmentlist}, {KfxMessageReceptionErrorImporting}, and
{KfxMessageReceptionErrorInfo}. (612085)

KC Plug-In Issue With Non Existing Batch Class

KC Plug-In stopped when rerouting (script) batch to non-existing batch class. (605831)

Documentation: Sub Folders Cannot be Processed Folders

Documentation does not mention that sub-folders cannot be used as 'processed folders'.
(593135)

Note For an existing sub folder, processed messages can be moved to a sub folder as well.

Documentation: Incorrect Description of Apply VRS to PDF Files

Help description of "Apply VRS to PDF Files" feature was wrong. (592992)

Early Detection of End of Message

TNC_Email detected end of message too early in some of the POP3 messages. (592037)

Normalization to PDF/A Fails for Incompatible Features

Normalize to PDF/A failed with PDF/A incompatible features. (588028)

Kofax Import Connector Release Notes 15

Resolved Issues

Error Handling of PDF Conversion With Improper Restrictions

Improved the error handling for PDF conversion of files which did not had appropriate
restriction set. (585501)

PDF With “Page Extraction” Option Not Allowed Results in Data Loss
When a PDF, with “Page Extraction” option set to Not Allowed, was converted to either
PDF/A or TIFF resulted in data loss. (584585)

Specific XML Files Causes Error

Specific xml attachment caused "Failed to retrieve message content from server." error.
(578178)

Issue With Emails Having Non-MIME Conform Date Format

Kofax Import Connector was not able to deal with emails that had a non-MIME conform date
format. (577870)

Unable to Convert Text File to PDF/TIFF

Unable to convert .txt into PDF/TIFF using Kofax Converter in Kofax Import Connector.
(571153)

Exception Error With Specific TIFF File

ImageMagick threw exception error with specific TIFF file. (565744)

Conversion of TIF Files With Old Style JPEG Compression

ImageMagick cannot deal with (convert) TIF files with Old-style JPEG (in TIFF) compression.
(565412)

Documentation: Needs Clarification

The documentation needed to describe that GAC statement must be present in the script
when providing reference of other third party dll's. (563447)

Passwords for Logging Into Kofax Capture With Kofax Import

Connector
Not all passwords can be used for logging into Kofax Capture with Kofax Import Connector.
(561734)

16 Kofax Import Connector Release Notes

 Resolved Issues

Performance Issue in Kofax Import Connector 2.4 as Compared to

Kofax Import Connector 2.3
Significant drop in throughput with Kofax Import Connector 2.4 and FP1 and FP2 for Kofax
Import Connector 2.3 compared to clean Kofax Import Connector 2.3. (558857)

Configurable Reconnecting/Poll Time

Poll/reconnect time must be configurable after the connection is failed. (555211)

Unicode Characters in Rar Files

Unicode characters in rar files caused issues at the time of extraction. (554737)

PDF/A Normalization Errors With Specific PDF Files

PDF/A normalization returned error with specific PDF files. (552551)

Body With Message Header Functionality Removes Parts of Email

Body with message header functionality was removing parts of email. (543647)

Some PDF Files Converting to Blank TIFF Files

Some PDFs were converting to blank TIFF files. (539982)

Incorrect Execution of Batch/Document Script

Kofax Import Connector's batch/document script was executing before doing XML mapping,
but it should be executed afterwards. (452294)

Copying Trigger File in Watch Folder Results in a Locked File

Importing only a trigger file in the watch folder resulted in a locked file. (427283)

A .locked file is left in the watch folder, if only a trigger file was copied into the folder.

Connecting Rules Not Working for Shared Email Mailbox

For Kofax Import Connector shared email mailbox using service account, connection rules
were not working. (382697)

Kofax Import Connector Release Notes 17

Resolved Issues

Performance Decrease
Performance had decreased due to third party component, 'Loading license time' was
consuming more time. (376010)

Body With Message Header Removes Body of Nested Email.

Body with message header functionality was removing body of nested email. (373123)

PDF Normalization Results in Data Loss

Certain special PDF documents can lose data after PDF normalization. (372636)

FIPS Cryptography Causes Conversion Error

Kofax Import Connector does not support the Windows security option “System
cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing”.
Documents imported from a folder caused document conversion error. (367535)

Conversion of Some PDF to TIFF Replaces Characters With Dots

Converting some PDF to TIFF was replacing characters with dots. (352989)

Warning When Adding EDI Type

Adding a specific XML type with included and imported schema files did not worked.
(314813)

Retrieval of Messages Stops

If 20 corrupted messages are stored in a mailbox on the RightFax Server, messages retrieving
was stopped. (111738)

18 Kofax Import Connector Release Notes

 Chapter 3

Known Issues

This chapter contains information about potential issues that you could encounter while
using Kofax Import Connector.

Important Each conversion tool produces the desired output in a different way. As a result,
if you decide to switch to another conversion tool, your converted documents might look
somewhat different.

TotalMailConverterX Issue with LocalSystem Account

The third-party converter, TotalMailConverterX occasionally fails when running under the
LocalSystem account. (111591)

Workaround: Start the service “Kofax Import Connector - Electronic Documents - Message
Connector” with any other local administrator account.

Total EML Converter and Multiple Instances of Message Connector

The third-party converter Total EML Converter does not function when used with multiple
instances of Message Connector running under different user accounts. (382652)

Workaround: Use the same user account for all instances of Message Connector.

No XML Mapping / Rendering Without XML Type

Destinations without an XML type cannot use XML mapping (to populate Kofax Capture
fields using message metadata) or message rendering (for example, to generate a simple cover
sheet with metadata). When you enable message rendering or XML mapping and click Show
Files for Visual Designer or OK, the following error message is displayed:
Root element ImportSession cannot be found in the sample XML data file
C:\ProgramData\Kofax\KIC-ED\KCPlugIn\Config\input.xml

Third-party Archiving Tools for Outlook

Some third-party archiving tools for Microsoft Outlook can modify messages and remove
attachments. The MSG files can usually be extracted from the PST file, but some information
may be missing from the MSG files. (120375)

Kofax Import Connector Release Notes 19

Known Issues

Insufficient Licenses on Kofax Capture Network Server Remote Site

If you install KC Plug-In on a Kofax Capture Network Server remote site and you have more
connections configured than your available Kofax Import Connector licenses, the KC Plug-In
service restarts every 30 seconds. The following information is written to the log file: (110565)
KIC Importer (Instance=0) got no message from master service since 30 seconds.
Exiting.

Workaround: Do not configure more connections than licenses.

EWS Mailbox Polling Error

When you attempt to poll an EWS mailbox with more than one connection with single
instance mode active, you can run into various message locking problems, such as the
following: (110703)
(1a4c/1090/0b50) {2 "EwsDotNet"} Cannot delete message. EWS returned exception.
Microsoft.Exchange.WebServices.Data.ServiceResponseException: The specified object
was not found in the store.

Workaround: Correct your connection configuration for EWS by switching to multiple

instances mode.

Problems with RightFax 9.x Software on Windows Server 2012

When installing RightFax client software version 9.x on a Windows Server 2012 operating
system, you occasionally run into problems because some RightFax libraries are not properly
registered.

Workaround: Do one of the following:

▪ Manually register two RightFax 9.x libraries, rfcomapi.dll and rfaxapi.dll. For example,
you can use the following commands (assuming default installation paths and English
operating system):
C:\Windows\System32>regsvr32 "C:\Program Files (x86)\RightFax\Shared Files
\rfaxui.dll"
C:\Windows\System32>regsvr32 "C:\Program Files (x86)\RightFax\Shared Files
\rfcomapi.dll"

▪ Use RightFax client software version 10.x.

Application Error When Stopping KC Plug-In Service If VRS Is Used

When using VRS, it may happen that DL91PDFL.dll generates an access violation exception
after the KC Plug-In is stopped. However, document import is not affected, and all
documents are imported successfully. (111237)

Workaround: Ignore the error message in the event log.

Single Message Connector Polled by Multiple KC Plug-Ins

The scenario where a single Message Connector is polled by multiple KC Plug-Ins is not
supported. (SPR00092193, 111505)

20 Kofax Import Connector Release Notes

 Known Issues

Message Connector Monitor and Internet Explorer 9

After updating from Internet Explorer 8 to 9, the Message Connector Monitor interface is not
displayed properly. (SPR00091965)

Workaround: Disable the Internet Explorer Enhanced Security Configuration.

Message Connector and Windows Server 2003 64-bit

The Message Connector service does not work on Windows Server 2003 64-bit systems
because startup fails with a “logon failed” error. This results in a subsequent application error
in tnMasterWinSrv.exe. (111034)

Workaround: Change the Windows “Log On” user for Message Connector service from the
system account to a local administrator.

Failure to Convert Word Documents with 64-Bit Microsoft Office

2010/2013
Converting a Microsoft Word document with a 64-bit version of Microsoft Office 2010/2013
may result in a document conversion timeout error. (111225, 111622)

Workarounds: Use one of the following solutions.

▪ Use the 32-bit version of Microsoft Office 2010/2013.
▪ Create the folder C:\Windows\System32\config\systemprofile\Desktop.

Umlauts Not Allowed in Installation Folder Name

The name of the Kofax Import Connector installation folder cannot contain non-English
characters, such as German Umlauts. (111790)

Kofax Import Connector Release Notes 21

Known Issues

22 Kofax Import Connector Release Notes