Professional Documents
Culture Documents
YES NO
Neighbour Friends/Relatives
Don’t save/Never
Twice a month
1 2 3 4 5
NO
YES
Banks
Moneylenders
Housing loan
Educational loan
Vehicle loan
Business loan
Loans
Internet
Banking
Mobile
Banking
Credit cards
Debit cards
Mortgage
Depositing/
Withdrawing
cash
Cheque
Book
Overdraft
Insurance
ATM
Mortgage
Depositing
/
Withdrawi
ng cash
Cheque
Book
Overdraft
Insurance
ATM
Factors Scale
Highly Dissatisfied 1
Dissatisfied 2
Neither Satisfied nor Dissatisfied 3
Satisfied 4
Highly satisfied 5
f. Branch timings
g. Bank charges
h. Banking procedures like documentation and identification
j. Availability of ATM
k. Insurance services
m. Overall satisfaction