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Imperial Journal of Interdisciplinary Research (IJIR)

Vol-2, Issue-4, 2016


ISSN: 2454-1362, http://www.onlinejournal.in

The Changing Future of Rural


Marketing in India.
Suneel Kumar
Ph.D. Research Scholar, Mewar University, Ghaziabad, India.

Abstract : In recent years, rural markets have operating margins come under pressure and new
acquired importance, as the overall growth of the growth markets need to be explored. It is here that
economy has resulted into considerable increase in the rural markets provide an opportunity, a ray of
the purchasing power of the rural people and hope for a marketer.
preferences of rural people are also getting
changed. So, every marketing player is keen to The rural market has been growing steadily over
invest in rural markets. Though there is huge the past few years and is now even bigger than the
potential and substantial growth opportunities in urban market. More than 800 million people live in
the rural markets, yet there are some challenges villages of India. ‘Go rural’ is the marketer’s new
too, which caused hurdles in tapping rural markets. slogan. Indian marketers as well as multinationals,
This study is a step forward in exploring various such as Colgate-Palmolive, Godrej and Hindustan
strategies to be adopted in the rural market along Lever have focused on rural markets.Thus, looking
with the current scenario of rural marketing, at the opportunities, which rural markets offer to
highlighting key challenges related to rural the marketers, it can be said that the future is very
marketing. promising for those who can understand the
dynamics of rural markets and exploit them to their
This paper presents a review of rural markets best advantage.
environment, problems and opportunities in India.
The paper describes the challenges and strategies Since ancient times, Indian villages had the concept
of rural marketing in India. Rural marketing has of village markets popularly known as the village
become the latest mantra of most corporate even haats. The haats are basically a gathering of the
MNCs are eyeing rural markets to capture the local buyers and sellers. The barter system was
large Indian market. The rural market consist 70 quite prevalent, which still continues in a number
percent population, twice as entire market of USA of places even today. Haats are basically a weekly
and would become bigger than total consumer event, and are central to the village economy.
market in countries like South Korea, and Canada
in another 20 years. It exhibits linguistic, regional
and cultural diversities and economic disparities. 2. Objectives
Increase in purchasing power fuelled lot of interest,
1. To understand the rural market.
several companies are exploring cost effective
2. To unleash the potential of rural market.
channels like HUL/ITC/ Colgate/Godrej/
3. To assess the paradigm shift from urban to rural
Nokia/BPCL.
market.
Keywords: Rural marketing, urban marketing, 4. To analyze the various parameters of potential
consumption pattern, per capita household income, of rural market.
concept of rural market from marketer's 5. To offer the conclusions.
perspective.

1. Introduction 3. Brief Overview Of Rural Market


Rural market is the key to survival in India. Most Of India
consumer markets are getting cluttered, thereby
slowing down the growth rates of consumer Rural marketing is now a two-way marketing
products. While overall volumes continue to grow process. There is inflow of products into rural
reasonably well, there are too many players eating markets for production or consumption and there is
into each other's market share. Reducing prices and also outflow of products to urban areas. The urban
investing heavily in sales promotion becomes to rural flow consists of agricultural inputs, fast-
inevitable in the urban markets. Consequently, moving consumer goods (FMCG) such as soaps,

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Imperial Journal of Interdisciplinary Research (IJIR)
Vol-2, Issue-4, 2016
ISSN: 2454-1362, http://www.onlinejournal.in

detergents, cosmetics, textiles, and so on. The rural projects in rural India, which has increased
to urban flow consists of agricultural produce such the scope of rural marketing.
as rice, wheat, sugar, and cotton. There is also a
movement of rural products within rural areas for • Low standard of living:
consumption. The standard of living of rural areas is low
and rural consumers have diverse socio-
The Indian rural market with its vast size and economic backwardness. This is different
demand base offers great opportunities to in different parts of the country. A con-
marketers. Two-thirds of countries consumers live sumer in a village area has a low standard
in rural areas and almost half of the national of living because of low literacy, low per
income is generated here. It is only natural that capita income, social backwardness and
rural markets form an important part of the total low savings.
market of India. Our nation is classified in
approximately 630000 villages, which can be • Traditional outlook:
sorted in different parameters such as literacy The rural consumer values old customs
levels, income levels, penetration, distances etc. and traditions. They do not prefer changes.
The main reason why the companies are Gradually, the rural population is
focusing on rural market and developing changing its demand pattern, and there is
effective strategies is to tap the market potential, demand for branded products in villages.
that can be identified as follows:
• Marketing mix:
• Large and scattered population: The urban products cannot be dumped on
Nearly 70 per cent of India’s population rural population; separate sets of products
live in rural areas. The rate of increase in are designed for rural consumers to suit
rural population is also greater than that of the rural demands. The marketing mix
urban population. The rural population is elements are to be adjusted according to
scattered in over 6 lakhs villages. The the requirements of the rural consumers.
rural population is highly scattered, but
holds a big promise for the marketers.
4. Meaningful Myth In Rural
• Higher purchasing capacity: Marketing
Purchasing power of the rural people is on
rise. Marketers have realized the potential
of rural markets, and thus are expanding MYTH 1: Rural india is all about agriculture.
their operations in rural India. In recent
years, rural markets have acquired REALITY: Rural India is way beyond agriculture
significance in countries like China and
India, as the overall growth of the First, agriculture’s contribution to India’s GDP has
economy has resulted into substantial steadily come down to just 17.5 per cent. Further,
increase in purchasing power of rural almost half of the rural Indian economy is non-
communities. agriculture-based and a third of the households —
around 50 million — are engaged in non-
• Market growth: agricultural activities — people working in
The rural market is growing steadily over manufacturing, or as traders, shopkeepers,
the years. Demand for traditional products providing services such as electricity generation,
such as bicycles, mopeds and agricultural construction, mining and quarrying, transportation
inputs; branded products such as and haulage. About 40 per cent of rural households
toothpaste, tea, soaps and other FMCGs; are landless. Half of the remaining 60 per cent are
and consumer durables such as marginal farmers (owning less than 2 hectares of
refrigerators, TV and washing machines land). Large farmers, owning more than 10 acres of
has also grown over the years. land, form a tiny 4 per cent of the rural population.

• Development of infrastructure: MYTH 2: Disposable income is low.


There is development of infrastructure
facilities such as construction of roads and REALITY: Number of middle class HHs (annual
transportation, communication network, income Rs. 45,000 - 2, 15,000) for rural sector is
rural electrification and public service 27.4 million as compared to the figure of 29.5
million for urban sector. Rural incomes CAGR was

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Imperial Journal of Interdisciplinary Research (IJIR)
Vol-2, Issue-4, 2016
ISSN: 2454-1362, http://www.onlinejournal.in

10.95% compared to 10.74% in urban between Rural market is getting importance because of the
1970-71 and 1993-94. saturation of urban market. So the marketers are
looking for extending their product categories to an
MYTH 3: That rural markets are highly price- unexplored market i.e. the rural market. Certainly
inelastic and only Suited for 'value-for money' the size is much bigger now. According to Nielson
products as against premium Quality products. by 2025, the rural FMCG sale is estimated to be
$ 100 billion from the current $ 12 billion. This
REALITY: Despite lower incidence of premium has also led to the CSR activities being done by the
product purchases, the rural consumers across all corporate to help the poor people attain some
income segments exhibit marked propensity to wealth to spend on their product categories. Here,
spend on premium high quality products which are we can think of HLL initiatives in the rural India.
backed by strong brand values, where they One of such product is project Shakti, which is not
correspond to their own aspirations and quality only helping their company attain some revenue
needs. The problem really lies in market not being but also helping the poor women of the village to
able to offer a premium product in the specific attain some wealth which is surely going to
context of rural demand. increase their purchasing power.

MYTH 4: Rural consumers lack purchasing Rural market is mystery for the companies. Due to
power. lack of dipper insights into the psyche of the rural
consumers, companies are hesitant to explore this
REALITY: According to NSSO report no. 527, territory. But local brand like “Ghadi” detergent in
there was little difference between rural and urban Kanpur have been able successfully tap the
households in the share of the budget allocated to opportunities presented by rural market. Rural
fuel and light (10 per cent for rural, 9 per cent for India offers sustainable sales and profit for growth.
urban) and clothing, including bedding and Growth of rural market is possible due to green
footwear (7 per cent for rural, 6 per cent for urban). revolution and white revolution, which results into
And if experts are to be believed, the number is set substantial wealth generation in rural area. In recent
to fall at a rapid rate over the next 20 years... years, rural markets have acquired significance in
the country like China and India as the overall
MYTH5: Growth in rural is slow. Investments growth of the economy has resulted into substantial
give late results. increase purchasing power of rural communities.
Due to green revolution in India, consumption
REALITY: It is much faster than we think. First, pattern of rural people are changed.
which market does not need a certain gestation
period for growth and development? The rural 6. Opportunities in Rural Market
market is growing faster than the urban market. Of India
The rural market, which accounts for nearly 70 per
cent of the total number of households, saw 25 per The rural market has been growing gradually over
cent annual growth while the urban consumer the past few years and is now even bigger than the
durables market grew at 7 to 10 per cent. Seventy urban market. The saving to income percentage in
per cent of India’s population, 56 per cent of its rural area is 30% higher than urban area. At present
income, 64 per cent of its expenditure and 33 per 53% of all FMCGs and 59% of consumers durables
cent of its savings come from rural India. It is time are being sold in rural area. Major opportunities
we did better than just ‘assume’ what these people available in rural market are as follow:
desire, detest, appreciate and expect.
1. Increase in Literacy Rate
What Rural India Buys?
Literacy rate is increasing in rural areas.
* Products more often (mostly weekly). There are more graduates in rural than in
* Buys small packs, low unit price more important urban India. This brings social and cultural
than economy. changes in buying behavior of the rural
* Many brands are building strong rural presence customers and more aware about national
without much advertising support, like shampoos, and international brand. Due to increase in
detergent, talcum powder and beauty cream, etc. literacy rate they get jobs in nearby towns.
* Fewer brand choices in rural areas; number of They earn urban salaries but continue to
FMCG brands in rural areas is half of urban area. live in self owned homes in the villages,
* Buys value for money, not cheap products. they have high purchasing power and
prefer to buy branded product.
5. Importance Of Rural Marketing
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Imperial Journal of Interdisciplinary Research (IJIR)
Vol-2, Issue-4, 2016
ISSN: 2454-1362, http://www.onlinejournal.in

6. Increase Population and hence Increase


2. Increasing in disposable income and in Demand
purchasing power
The rural market in India is vast and
Projects from private companies and the scattered and offers a plethora of
rural employment initiatives by the opportunities in comparison to the urban
Government like MNREGA (Mahatma sector. It covers the maximum population
Gandhi National Rural Employment and regions and thereby, the maximum
Guarantee Act) schemes have given the number of consumers. More than eighty
rural population an opportunity to meet percent of rural markets in India still do
their daily needs. Government decided to not have access to any sort of organized
expand the agriculture loan at lower rate marketing and distribution. So there is a
of interest and distribute million of Kisan sea of opportunities for retailers to serve
Credit Cards, has given a boost to the the consumers in rural and semi urban
income level to the rural sector. India. CRISIL study estimates that over
Companies have the opportunity to enter 60% of India‟s population would be
in this new market and take the advantage residing in rural area in 2026.
of increased disposable income.
7. Low Penetration Rate
3. Reduction of Risk during Recession:
Penetration rate in rural India is very low.
It has been observed that companies which low penetration indicates the existence of
cater both urban and rural markets tackle unsaturated markets, which are likely to
the recession in the better way. The expand as the income level rise as well as
demands for goods in the urban market awareness increases. It provides an
often follow a cyclic whereas in the rural excellent opportunity for the industry
market it is steady. So companies can players in form of vastly untapped market.
safeguard themselves from the harmful
effects of recession after entering in the 7. Problems in The Booming Rural
rural market. Marketing
4. IT Penetration in Rural India Although the rural market does offer a vast
untapped potential, it should also be recognized
Today’s rural children and youth will that it is not that easy to operate in rural market
grow up in an environment where they because of several problems. Rural marketing is
have „information access‟ to education thus a time consuming affair and requires
opportunities, job opportunities, considerable investments in terms of evolving
government schemes, world wide news appropriate strategies with a view to tackle the
and mandi prices. Rural areas offer a great problems.
potential for growth in internet usage with The major problems faced are:
the number of claimed internet users in
these spaces As the electronic ethos and IT • Under developed People and Under
culture moves into rural India, the developed Markets: The number of
possibility of change are becoming visible. people below poverty line has not
decreased in any appreciable manner.
5. Infrastructure improving rapidly Thus underdeveloped people and
consequently underdeveloped market by
In 50 years only, 40% villages have been and large characterize the rural markets.
connected by roads, in next 10 years
another 30% would be connected. Rural • Media for Rural Communication:
telephone density has gone up by 300% in Among the mass media at some point of
the last 10 years. The government aims to time in the late 50's and 60's radio was
provide LED lights to around 400million considered to be a potential medium for
homes that do not have an electricity communication to the rural people.
connection by 2017. Rapid development Another mass media is television and
of rural infrastructure is also major cinemas. Statistics indicate that the rural
attraction for marketers. areas account for hardly 2000 to 3500

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Imperial Journal of Interdisciplinary Research (IJIR)
Vol-2, Issue-4, 2016
ISSN: 2454-1362, http://www.onlinejournal.in

mobile theatres, which is far less when 1. Availability


compared to the number of villages.
The first challenge is to ensure availability
• Many Languages and Dialects: The of the product or service. India's 627,000
number of languages and dialects vary villages are spread over 3.2 million sq km;
widely from state to state, region to region 700 million Indians may live in rural
and probably from district to district. The areas, finding them is not easy. Any
messages have to be delivered in the local serious marketer must strive to reach at
languages and dialects. Even though the least 13,113 villages with a population of
number of recognized languages are only more than 5,000. Over the years, India's
16, the dialects are estimated to be around largest MNC, Hindustan Lever, a
850. subsidiary of Unilever, has built a strong
distribution system, which helps its brands
• Dispersed Market: Rural areas are reach the interiors of the rural market. To
scattered and it is next to impossible to service remote village, stockiest use auto-
ensure the availability of a brand all over rickshaws, bullock-carts and even boats in
the country. Seven Indian states account the backwaters of Kerela. Coca-Cola,
for 76% of the country's rural retail which considers rural India as a future
outlets, the total number of which is growth driver, has evolved a hub and
placed at around 3.7 million. Advertising spoke distribution model to reach the
in such a highly heterogeneous market, villages. LG Electronics defines all cities
which is widely spread, is very expensive. and towns other than the seven metros
cities as rural and semi-urban market.
• Low Per Capita Income: Even though
about 33-35% of gross domestic product is 2. Affordability
generated in the rural areas it is shared by
74% of the population. Hence the per The second challenge is to ensure
capita incomes are low compared to the affordability of the product or service.
urban areas. With low disposable incomes, products
need to be affordable to the rural
• Low Levels of Literacy: The literacy rate consumer, most of whom are on daily
is low in rural areas as compared to urban wages. Some companies have addressed
areas. This again leads to problem of the affordability problem by introducing
communication for promotion purposes. small unit packs. Godrej recently
Print medium becomes ineffective and to introduced three brands of Cinthol, Fair
an extent irrelevant in rural areas since its Glow and Godrej in 50-gm packs, priced
reach is poor and so is the level of literacy. at Rs 4-5 meant specifically for Madhya
Pradesh, Bihar and Uttar Pradesh - the so-
8. Challenges: The 4a Approach called `BIMARU' States.Hindustan Lever,
among the first MNCs to realise the
The rural market may be alluring but it is not potential of India's rural market, has
without its problems: Low per capita disposable launched a variant of its largest selling
incomes that is half the urban disposable income; soap brand, Lifebuoy at Rs 2 for 50 gm.
large number of daily wage earners, acute The move is mainly targeted at the rural
dependence on the vagaries of the monsoon; market. Coca-Cola has addressed the
seasonal consumption linked to harvests and affordability issue by introducing the
festivals and special occasions; poor roads; power returnable 200-ml glass bottle priced at Rs
problems; and inaccessibility to conventional 5. The initiative has paid off: Eighty per
advertising media. cent of new drinkers now come from the
rural markets.
However, the rural consumer is not unlike his
urban counterpart in many ways. The more 3. Acceptability
daring MNCs are meeting the consequent
challenges of Availability, Affordability, The third challenge is to gain acceptability
Acceptability, Awareness. (the so-called 4 A’s). for the product or service. Therefore, there
is a need to offer products that suit the
rural market. One company, which has
reaped rich dividends by doing so, is LG
Electronics. In 1998, it developed a

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Imperial Journal of Interdisciplinary Research (IJIR)
Vol-2, Issue-4, 2016
ISSN: 2454-1362, http://www.onlinejournal.in

customized TV for the rural market and cautions companies from plunging headlong into
christened it Sampoorna. Because of the the rural market as capturing rural consumers can
lack of electricity and refrigerators in the be expensive.
rural areas, Coca-Cola provides low-cost
ice-boxes - a tin box for new outlets and The major hurdles in tapping the rural markets
thermocol box for seasonal outlets.The can be summarized as: -
insurance companies that have tailor-made
products for the rural market have i. High distribution costs
performed well. HDFC Standard LIFE ii. High initial market development
topped private insurers by selling policies expenditure
worth Rs 3.5 crore in total premia. The iii. Inability of the small retailer to carry
company tied up with non-governmental stock without adequate credit facility
organisations and offered reasonably iv. Generating effective demand for
priced policies in the nature of group manufactured foods
insurance covers. v. Wholesale and dealer network problems
vi. Mass communication and promotion
4. Awareness problems
vii. Banking and credit problems
Mass media is able to reach only to 57% viii. Management and sales managing
of the rural population. Creating problems
awareness then, means utilizing targeted, ix. Market research problems
unconventional media including ambient x. Inadequate infrastructure facilities (lack of
media .For generating awareness, events physical distribution, roads warehouses
like fairs and festivals, Haats, etc., are and media availability)
used as occasions for brand xi. Highly dispersed and thinly populated
communication. Cinema vans, shop- markets
fronts, walls and wells are other media xii. Low per capita and poor standards of
vehicles that have been utilized to increase living, social, economic and cultural
brand and pack visibility. innovative backwardness of the rural masses
media used by personal wash like Lux and xiii. Low level of exposure to different product
Lifebuoy and fabric wash items like Rin categories and product brands
and Wheel. Idea was to advertise not only xiv. Cultural gap between urban-based
at the point of purchase but also at the marketers and rural consumers
time of consumption. With large parts of
rural India inaccessible to conventional
advertising media - only 41 per cent rural
households have access to TV - building 9. Strategies For Rural Market
awareness is another challenge. Hindustan
Lever relies heavily on its own company-
A. PRODUCT STRATEGIES FOR RURAL
organised media. These are promotional
MARKET AND RURAL CONSUMERS
events organised by stockists. Godrej
Consumer Products, which is trying to
1. Small Unit And Low Priced Packing
push its soap brands into the interior areas,
uses radio to reach the local people in their
Larger pack sizes are out of reach for rural
language.Coca-Cola uses a combination of
consumers because of their price and usage habits.
TV, cinema and radio to reach 53.6 per
This method has been tested by other products like
cent of rural households. Since price is a
shampoos, biscuits, pickles, vicks five gram tins,
key issue in the rural areas, Coca-Cola
etc. In the strategy of keeping the low priced
advertising stressed its `magical' price
packed the objective is to keep the price low so that
point of Rs 5 per bottle in all media.LG
the entire rural community can try. This may not be
Electronics uses vans and road shows to
possible in all types of products, but wherever this
reach rural customers. The company uses
can be resorted to, the market is bound to expand.
local language advertising.
2. New Product Designs
The key dilemma for MNCs eager to tap the large
and fast-growing rural market is whether they can
A close observation of rural household items
do so without hurting the company's profit margins.
indicates the importance of redesigning or
In case of nestle, company's product portfolio is
modifying the products. The manufacturing and
essentially designed for urban consumers which

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Imperial Journal of Interdisciplinary Research (IJIR)
Vol-2, Issue-4, 2016
ISSN: 2454-1362, http://www.onlinejournal.in

marketing men can think in terms of new product designed areas so that the price can be kept at an
designs specially meant for rural areas keeping affordable level. These areas have to be explored
their lifestyles in view. by manufacturing and marketing men in the context
of rural markets.
3. Sturdy Products
Sturdiness of a product either in terms of weight or The pricing strategy for rural market will depend
appearance is an important fact for rural upon the scope for reducing the price of the product
consumers. The product meant for rural areas to suit the rural incomes and at the same time not
should be sturdy enough to stand rough handling compromising with the utility and sturdiness of the
and storage. People in rural areas like bright flashy product.
colours such as red, blue, green etc., and feel that
products with such colours are sturdy but they are C. DISTRIBUTION STRATEGIES
more concerned with the utility of the item also.
Most manufacturers and marketing men do have a
4. Brand Name distribution arrangement for village with a
population of at least 5000 people. While it is -
The rural consumers are more concerned with the essential to formulate specific strategies for
utility of the products. The brand name awareness distribution in rural areas, the characteristics of the
in the rural areas is fairly high. A brand name product, its shelf life and other factors have to be
and/or logo is very essential for rural consumers for kept in mind. The distribution strategies that are
it can be easily remembered. specifically designed for rural areas are: through
co-operative societies, public distribution system,
B. PRICING STRATEGIES multi-purpose distribution centres, distribution up
to feeder markets/mandi towns
Pricing strategies are very much linked to product shanties/hat/jathras/melas, agricultural input dealers
strategies. Some of these strategies are mentioned etc.
here.
Experience has shown that the cooperatives have
1. Low Cost/Cheap Products played a useful role in improving the marketing
This is a common strategy being adopted widely by services in the regulated markets. The fact,
many manufacturing and marketing men. Price can however, remains that these societies command
be kept low by small unit packing. only a small share of the total markets and do not
present any challenge to the private trade at inmost
2. Avoid Sophisticated Packing places. The Gujarat Cotton Cooperative Marketing
Simple package can be adopted which can bring Societies set a good example of vertically
down the cost as it is presently being done in the integrated markets. The cooperative marketing
case of biscuits. Some innovation in packing institutions have to introduce scale economies in
technology is very necessary for rural markets. their marketing operation and provide efficient and
comparable services to the customers in
3. Refill Packs/Reusable Packaging competition with the private trade. Cooperative
Such measures have a significant impact on the institutions would do better if the state level
rural market. By such technology also the price can marketing federations enter into multilevel
be reduced. In addition the packaging material used activities to improve the turnover of their business.
should preferably lend itself for reuse in rural areas.
An ideal example in this direction can be the The non-governmental organizations can anchor a
packing of fertilizers. Now companies have started key role in conscientizing the rural people to form
packing fertilizers in LDPE or HDPE sacks, which into cooperatives highlighting the possible benefits
are not only tamper proof but also reusable. without being exploited.

4. Application Of Value Engineering D. PROMOTION STRATEGIES


This is a technique which can be tried to evolve
cheaper products by substituting the costly raw Mass media is a powerful medium of
material with the cheaper one, without sacrificing communication. It could be television, cinema,
the quality or functional efficiency of the product, print media, radio and so on. The other means of
for example in food industry, 'soya protein is being mass media available are hoardings/wall paintings,
used instead of milk protein. Milk protein is shanties/hats/melas, non-price competition, special
expensive while soya protein is cheaper but the campaigns etc. Besides these, other mass media
nutrition value is same. This technique yields itself like hand bills and booklets, posters, stickers,
for application in many engineering or product banners of the schemes.

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ISSN: 2454-1362, http://www.onlinejournal.in

For disseminating the information, related to case of the rural market of India. It is a market for
agricultural and other rural industries products, the the truly creative marketer.
government should circulate pamphlets either to
panchayati raj office or to schools where it can be 11. References
documented for the reference. While making
efforts to improve the marketing system within
rural areas and the marketing of rural produce to • Kotler, P. Marketing Management . New
other areas, we should foresee the forces of Delhi: Pearson Prentice Hall, 2009.
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Marketing - a developmental approach
• Mc.Carthy, E.J. (1960), Basic Marketing:
10. Conclusion A Managerial Approach, Irwin
Homewood,
The conception of rural marketing in India is still in • IL, 1960.Namakumari, V S Ramaswamy
the initial stage and has a multitude of challenges and S. Marketing Management. New
including the dynamics of rural markets and Delhi: Macmillan India Ltd, 2006.
strategies to deliver and satisfy the rural consumers. • Panwar, J. S. Beyond Consumer
Rural market like any other economy has Marketing. New Delh: Response Books A
unexploited potential. However there are several division of Sage publications, 2004
difficulties to tackle the efforts and to fully explore • Rural Marketing, Ravindranath V. Badi
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Successful rural marketing calls for a review of the


rural marketing environment, developing proper
understanding of the nature and profile of rural
consumers, designing the right products to appeal
to them, and adopting suitable media as well as
appropriate strategies for communication and
distribution. It is generally believed that markets
are created, not found. This is especially true in

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