Applicant: Alanna Heiland

Phone: (443)-***-****| Email: *******@yahoo.com

Address: ___________________________________

Career Focus- Dental Office Administrator

Objective- To obtain an entry-level position in a dental office to gain experience and knowledge in the field. Once
established, go back to school for Bachelors and Masters program and continue to grow and excel within the
company.

Experience
Dental Hygiene Internship
- Foster Dental Group, Spring 2015, Dr. Dennis Foster (410)-252-5900
- Feild Family Dentistry, Winter 2013, Dr. Matt & Paul Feild (410)-592-5420
- Assisted with in-processing and out-processing of patients
- Greeted patients, made them feel comfortable, brought them to-and-from examination rooms
- Observed calculus/tartar removal, assisted with tools when needed
- Entered patient data of periodontal pocket measurements into computer software application
- Utilized infection control (OSHA standards) by sanitizing instruments with an ultrasonic cleaning system, replacing
static plastic sanitary covers, and wiping down all surfaces and appliances within the room
Education
Masters of Health Systems Administration- University of Baltimore (Planned)
-Two year transfer track
-Enrollment pending completion of Bachelors of Science in Health System Administration
Bachelor of Science in Health Systems Administration – University of Baltimore (Planned)
- Two year transfer track
- Enrollment pending completion of Associates of General Studies
Associates of Science - CCBC Essex (Fall 2010-Present)
- 6 Credits Remaining
High School Diploma - ******** High School (Summer 2010)

Employment History
Full Time Bartender, Banquet Server, Fine Dining Server at ****************** (2011-Current)
- Concentrating on customer service/member happiness.
- Delegating tasks to staff members in order to maximize productivity.
-Training staff on the Point of Sales System by Jonas Software
- Ability to balance member phone calls (reservations,transfers,member inquiries), drink orders, dining bar patrons,
carry out orders, and server orders.
- Knowledgeable with catered events, room set up, and room display/layout.
- Cross trained in every area of the club and cover shifts when necessary.
- Inventory for liquor, beer, wine, cigars.
- Maintain order and sanitation in bar.
- Competency with mixed cocktails, wine lists, domestic/import/craft beer, assorted cigar selection.
Part Time Nanny

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- Mr. & Mrs.******** (2013-2015)
- Mr. & Mrs. *********(2008-2013)
- Mr. & Mrs. ********* (2008-2010)
- Mr. & Mrs. ************(2006-2013)
--Overall caretaker of children/taking on the same responsibilities of a parent
Volunteer Experience
- Vacation Bible School Assistant-St. John the Evangelist Church (3 yrs.)
- First grade Religious Ed. Assistant- St. John the Evangelist (3 yrs.)
- Girl Scouts from 1st grade through 12th(11 yrs.)
- St. Vincent’s Holiday Boutique Helper (3 yrs.)
- Project Clean Stream Volunteer (2 yrs.)
- Conqueror’s League Bowling assisting special needs children (3 yrs.)
Awards/Achievements
- All County Chorus representative
- Girl Scout Silver Award recipient
- Anne Lindsey Otenasek Youth Service Award Recipient
Soft skills and other Competencies
- Software: Word, Excel, Access, PowerPoint, Photoshop, Acrobat, Point of Sale Systems
- Communications: Email, formal written communications, memos, standard forms
- Customer relations: Primary on call POC, conflict resolution, troubleshooting
- Management and Organization: Employee scheduling, time management, inventory management, prioritization
- Personal: Friendly, loyal, motivated, meticulous, adaptable, organized

References:

Name: Marian *******

Relationship: Direct Manager
Address: ********
Email: *******@hillendalecc.com
Phone: (410-218-****)

Name: Gregg *****

Relationship: Clubhouse Manager
Address:*********
Email: *********@hillendalecc.com
Phone: (410-292-****)

Name: Katie ****

Relationship: Social friend and former associate
Address:***********
Email: ********@gmail.com
Phone: (443-690-****)

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