Basic Cable TV

Troubleshooting
Pixelated Picture SET 2 HOW TO SCAN MISSING CHANNELS Instances where you should call our customer service for
1. Check the cables from the set-top box to your TV and make ON YOUR SET-TOP BOX assistance:
sure that all are properly connected. Auto Scan SITUATION: TV displays NO ACCESS (4)
CABLE TV SUBSCRIPTION WITHOUT A SET-TOP BOX
2. Make sure that your set-top box is turned on.
Start Frequency 1. Using the remote control of your set-top box, press the MENU FYI: This means your smart card and set-top box are not
No Audio on select channels properly paired.
What to do when you experience the any of the following: End Frequency button and select MANUAL SCAN. Type in 0000 as password.
1. Find the “Audio Left/Right” button on your remote. Press it until
No Reception you hear an audio. Constellation 64 QAM SITUATION: TV displays NO ACCESS (11)
1. Check the cable wire attached at the back of your TV. 2. For Zinwell branded set-top boxes, press Menu > System Symbol Rate
FYI: This means the smart card inserted is already paired to
Password
Hand-tighten it and make sure that it is properly connected. Setting > A/V Output Setting > Sound Mode > Stereo > then Bandwidth 6 MHz
another set-top box.
press Ok. Annex Annex.C
ANT IN Blocking active
3. If the channel remains to have no audio, call our customer SITUATION: TV displays NO ACCESS (6)
Start Scan Enter PIN code
service for assistance. FYI: This means that you have no access on the channel
to temporary unlock
Navigate OK Select X Exit because it is not included on your subscription plan.
HOW TO SCAN ALL CHANNELS
ON YOUR SET-TOP BOX
Scan HOW TO READ THE MAIL ON YOUR SET-TOP BOX
FROM POWER POLE 1. By using the remote control of your set-top box, press the - - - -
MENU button and select AUTO SCAN. Channel Found...
Snowy or Blurry Reception 0 9 Direct Back Check your set-top box brand and follow the instructions
1. Check the cable wire attached at the back of your TV. TV : 70 Radio below:
Hand-tighten it and make sure that it is properly connected. Main Menu Installation
KBS WORLD
2. After pressing MANUAL SCAN, fill up the fields with the correct KAON SD
2. If the reception remains to be snowy or blurry, run through Installation Auto Scan
ARIRANG
USER
PASS
Channel Manage Manual Scan parameters. There are two sets of parameters available. STEP 1: Press MENU.
all of the channels and take note of those that are still snowy or Information NHK WORLD STEP 2: Go to Utility then press OK.
blurry and call our customer service for assistance. System Setting
Utilities
A PLUS STEP 3: Go to Mail box then press OK.
No Audio on select channels OK Select X Exit VOA Manual Scan STEP 4: Press the EXIT button on your remote to exit.
Call our customer service for assistance. FRANCE 24 Channel No. 01 KAON HD and ZINWELL HD
Missing or Jumbled Channels Frequency
Progress SOLUTION: Please refer to the picture below.
1. Refer to your TV manual on how to “Auto Scan” or Constellation Auto
Scan Status 11/24
“Auto Program” channels. Parameter Symbol Rate KAON SD KAON HD ZINWELL HD
2. If this guide is not available, you may call our customer 2. After pressing AUTO SCAN, fill up the fields with the correct Scan Percentage
parameters. There are two sets of parameters available. Start Scan
service for assistance.
3. Call our customer service at 988-5465 to know which set Navigate OK Select X Exit Strength
CABLE TV SUBSCRIPTION WITH A SET-TOP BOX should you use and the corresponding parameters for your set. 4. Wait until the scanning is finished. Quality

Navigate OK Select X Exit

What to do when you experience the any of the following: SET 1 TV Channel List
No Reception 2 RESERVED CH
3. Call our customer service at 988-5465 to know which set
1. Check if the A/V or HDMI connection (whichever is used) from Auto Scan $ 3 RH TV
should you use and the corresponding parameters for your set.
the set-top box going to the back of your TV is properly 4 SHOP TV
Start Frequency 5 COMMUNITY CH
connected.
End Frequency 6 BEAM 31
A/V HDMI
Constellation 64 QAM $ 7 RESERVED CH
Symbol Rate $ 8 ABS CBN 2 SET-TOP BOX TROUBLESHOOTING
Bandwidth 6 MHz $ 9 PTV 4 CABLELINK CABLELINK

Annex Annex.C $ 10 TV 5 What to do when you encounter the following: CABLELINK

$ 11 AKSYON TV 41
SITUATION: TV displays “No card inserted” or
Start Scan TV/Radio 1/15
“Card problem - check card” Press MENU and Press red button Press blue button
MENU
Navigate OK Select X Exit 5. Press the OK button to see your channel list. You may now follow the given to view the to view the
FROM STB SOLUTION: Ensure that the card is inserted properly. steps above. MAIL mailbox. INFO mailbox.
browse and watch.