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ISO 9001:2015 (QUALITY MANAGEMENT SYSTEM) AUDIT SUMMARY FOR SENI NIGERIA PLC (LAGOS)

Audit scope: the audit covered clauses 4 to 10 requirements of the ISO 9001:2015 standards and was limited to selected aspects of SENI PLC Ede Factory, Headquarters
and Ikeja plant.

Audit objective: to verify conformance with requirements of clauses 4 to 10 of ISO 9001:2015 standards in readiness for re-certification of SENI PLC NIG. PLC.
Audit dates: 18th & 19th August 2017

Summary of audit findings:

ISO REQUIREMENTS Total number of Total Nonconformities Observations Conformance rate
Clause requirements checked (NCs)
4 Context of the organization 6 0 2 100%
5 0
Leadership 6 9 0 2 100%
6 100%
Planning 11 0 6 100%
7 4
Support requirements 5 11 1 3 91%
8 Operations
75% 15 0 0 100%
9 Performance Evaluation 3 0 0 100%
10 Improvement 7 1 1 86%
TOTAL 62 2 14
Non-Conformance rating 3%
Conformance rating 97%
LAGOS
Most Significant Concerns: ISO 9001:2015 AUDIT
• With regards to maintaining integrity of the two management systems, recent changes to a
leaner work force have raised “work pressure” on existing staff to levels that make it
RESULT
compulsory for staff to prioritize the most pressing deliverable per time. If left to persist, it is
possible that critical process or compliance deliverables may suffer neglect, leading to possible 3%
negative impacts on the quality management system.
• Since July 2017, 8 customer complaints remained unresolved beyond the 48-hour resolution 97%
period.

Audit conclusion:
Non-Conformance rating
SENI PLC Lagos, appears to be quite on course for the re-certification to ISO 9001:2015
standards. we implore all staff to ensure all observations as well as 2 NC’s are addressed Conformance rating
before the transition audit.
 SENI PLC LAGOS QMS ISO 9001:2015 AUDIT SUMMARY

ISO 9001:2015 NON-CONFORMANCE REPORT

SN AUDIT EVIDENCE AUDIT FINDING ISO 9001CLAUSE

CONTRAVENED
1

2
 SENI PLC LAGOS QMS ISO 9001:2015 AUDIT SUMMARY
ISO 9001:2015 AUDIT OBSERVATIONS

ISO 9001 CLAUSE

SN ISO 9001 REQUIREMENT STAFF AUDITED
REF
1

10

11

12

13

14
Lead auditor's Name: Seni Oke Date: 19/08/17 Signature:

Comments of Auditee's Representative (Corrective action, Time scale):

Auditee's representative:
Name: Date: Signature: